Compare BigPanda and SolarWinds Service Desk

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BigPanda
BigPanda
(117)
4.5 out of 5
BigPanda
By BigPanda
Get a quote
SolarWinds Service Desk
SolarWinds Service Desk
(775)
4.3 out of 5
SolarWinds Service Desk
By SolarWinds Worldwide LLC
At a Glance
BigPanda
BigPanda
Star Rating
(117)4.5 out of 5
Market Segments
Enterprise (42.3% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BigPanda
SolarWinds Service Desk
SolarWinds Service Desk
Star Rating
(775)4.3 out of 5
Market Segments
Mid-Market (68.3% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$39.00 Per Month
Free Trial is available
Browse all 3 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that SolarWinds Service Desk excels in user-friendliness, with many users highlighting its intuitive interface that makes it easy for both IT staff and employees to submit, track, and resolve tickets without extensive training. This is a significant advantage for teams looking for a straightforward solution.
  • Users say that BigPanda shines in its ability to reduce noise and streamline incident management. Reviewers appreciate features like event correlation and suppression, which help in managing alerts more effectively, making it a strong choice for organizations dealing with high volumes of incidents.
  • According to verified reviews, SolarWinds Service Desk is praised for its robust reporting capabilities, with users noting that it clearly displays ticket priorities, which enhances visibility and helps teams focus on critical issues. This feature is particularly beneficial for mid-market companies that need to manage resources efficiently.
  • Reviewers mention that BigPanda offers excellent integration capabilities, particularly with ServiceNow, which allows for seamless workflows across platforms. This is a key feature for enterprises looking to enhance their incident management processes through automation and integration.
  • G2 reviewers highlight that while SolarWinds Service Desk has a slightly lower overall satisfaction score, it still provides a solid experience with high marks for support quality. Users appreciate the responsive support team, which can be crucial for organizations that require timely assistance.
  • Users report that BigPanda's focus on lifecycle visualization and ticket accuracy is a strong point, with many finding that it helps in maintaining clarity throughout the incident management process. This is particularly valuable for larger enterprises that need to track complex workflows and ensure accountability.
Pricing
Entry-Level Pricing
BigPanda
No pricing available
SolarWinds Service Desk
ESSENTIALS
$39.00
Per Month
Browse all 3 pricing plans
Free Trial
BigPanda
No trial information available
SolarWinds Service Desk
Free Trial is available
Ratings
Meets Requirements
9.1
85
8.6
693
Ease of Use
9.1
85
9.0
703
Ease of Setup
8.2
28
8.6
571
Ease of Admin
8.7
32
8.9
580
Quality of Support
9.1
82
8.9
674
Has the product been a good partner in doing business?
8.8
32
9.0
560
Product Direction (% positive)
9.9
78
9.0
677
Features by Category
IT Service Management (ITSM) ToolsHide 22 FeaturesShow 22 Features
Not enough data
8.5
140
Administration
Not enough data
8.7
106
|
Verified
Not enough data
8.5
112
|
Verified
Not enough data
8.4
120
|
Verified
Service Desk
Not enough data
9.3
127
|
Verified
Not enough data
9.2
126
|
Verified
Not enough data
8.7
121
|
Verified
Management
Not enough data
8.2
67
|
Verified
Not enough data
8.8
66
|
Verified
Not enough data
8.5
65
|
Verified
Not enough data
8.2
59
|
Verified
Not enough data
7.5
48
|
Verified
Functionality
Not enough data
9.2
73
|
Verified
Not enough data
8.2
55
|
Verified
Not enough data
8.7
62
|
Verified
Not enough data
8.1
67
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Incident ManagementHide 16 FeaturesShow 16 Features
9.3
67
7.6
107
Monitoring
9.4
62
|
Verified
8.4
76
|
Verified
9.3
63
|
Verified
8.5
85
|
Verified
9.2
64
|
Verified
8.8
90
|
Verified
Not enough data
4.3
9
Management Tools
9.2
62
9.0
96
|
Verified
9.1
63
|
Verified
8.7
98
|
Verified
9.3
60
|
Verified
8.4
85
|
Verified
Generative AI
Feature Not Available
5.9
24
Feature Not Available
6.5
24
Agentic AI - Incident Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
AIOps PlatformsHide 18 FeaturesShow 18 Features
9.0
36
Not enough data
Functionality
8.7
31
Not enough data
9.0
31
Not enough data
9.1
32
Not enough data
Issue Resolution
8.7
31
Not enough data
8.8
31
Not enough data
9.1
31
Not enough data
Management
9.1
31
Not enough data
9.6
31
Not enough data
8.6
31
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Asset ManagementHide 18 FeaturesShow 18 Features
Not enough data
8.2
74
Asset Inventory
Not enough data
8.5
65
Not enough data
8.4
63
Not enough data
8.1
50
Not enough data
8.0
50
Not enough data
8.0
60
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - IT Asset Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Management
Not enough data
8.6
65
Not enough data
8.0
9
Not enough data
8.0
9
Not enough data
8.2
56
ServiceNow Store AppsHide 6 FeaturesShow 6 Features
8.9
7
Not enough data
ServiceNow Apps
8.6
6
Not enough data
9.2
6
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Asset Management ToolsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Software Asset Management Tools
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Risk assessment
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
IT AlertingHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service DeskHide 19 FeaturesShow 19 Features
Not enough data
8.3
483
Incident Management
Not enough data
8.6
430
Not enough data
8.6
423
Not enough data
8.8
458
Not enough data
8.3
412
Not enough data
8.5
396
Reporting
Not enough data
8.3
452
Not enough data
8.2
356
Not enough data
8.0
329
Access & Usability
Not enough data
7.2
359
Not enough data
8.5
400
Not enough data
8.3
340
Not enough data
8.5
276
Agentic AI - Service Desk
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
BigPanda
BigPanda
SolarWinds Service Desk
SolarWinds Service Desk
BigPanda and SolarWinds Service Desk are categorized as Incident Management
Unique Categories
BigPanda
BigPanda is categorized as AIOps Platforms, ServiceNow Store Apps, and IT Alerting
SolarWinds Service Desk
Reviews
Reviewers' Company Size
BigPanda
BigPanda
Small-Business(50 or fewer emp.)
36.9%
Mid-Market(51-1000 emp.)
20.7%
Enterprise(> 1000 emp.)
42.3%
SolarWinds Service Desk
SolarWinds Service Desk
Small-Business(50 or fewer emp.)
7.9%
Mid-Market(51-1000 emp.)
68.3%
Enterprise(> 1000 emp.)
23.8%
Reviewers' Industry
BigPanda
BigPanda
Information Technology and Services
39.6%
Computer Software
9.9%
Marketing and Advertising
6.3%
Broadcast Media
5.4%
Telecommunications
3.6%
Other
35.1%
SolarWinds Service Desk
SolarWinds Service Desk
Information Technology and Services
12.7%
Hospital & Health Care
7.3%
Higher Education
4.8%
Education Management
4.7%
Financial Services
4.3%
Other
66.1%
Alternatives
BigPanda
BigPanda Alternatives
PagerDuty
PagerDuty
Add PagerDuty
Moogsoft
Moogsoft
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Dynatrace
Dynatrace
Add Dynatrace
Datadog
Datadog
Add Datadog
SolarWinds Service Desk
SolarWinds Service Desk Alternatives
Freshservice
Freshservice
Add Freshservice
ServiceNow IT Service Management
ServiceNow IT Service...
Add ServiceNow IT Service Management
Jira Service Management
Jira Service Management
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ManageEngine ServiceDesk Plus
ManageEngine
Add ManageEngine ServiceDesk Plus
Discussions
BigPanda
BigPanda Discussions
What is the use of Bigpanda?
1 Comment
JA
BigPanda is an observability platform. In a nutshell, it automates alerting/alarming, initial event criticality determination, notifications and ticket...Read more
Is BigPanda a SaaS?
1 Comment
Pavithra G.
PG
Yes Bigpanda is a SaaS platformRead more
Monty the Mongoose crying
BigPanda has no more discussions with answers
See all discussions
SolarWinds Service Desk
SolarWinds Service Desk Discussions
How do I upload a solution article using tablets or phones?
1 Comment
Danielle L.
DL
Unfortunately, we can’t create Solutions from the mobile app. Read more
Windows Installer
1 Comment
JB
This one is easy. When Samanage became Solarwinds we quit using the product and went elsewhere. Samanage had an EXE and an ISO. I'm none to interested in...Read more
Monty the Mongoose crying
SolarWinds Service Desk has no more discussions with answers
See all discussions
Ask BigPanda a QuestionContact BigPanda
Ask SolarWinds Service Desk a QuestionContact SolarWinds Service Desk

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Add Product
BigPanda
BigPanda
Get a quote
SolarWinds Service Desk
SolarWinds Service Desk