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Compare BigPanda and PagerDuty 
Featured Products
At a Glance
Market Segments
Enterprise (42.3% of reviews)
Mid-Market (43.3% of reviews)
Entry-Level Pricing
No pricing available
Free Trial 5 Users Per Month
BigPanda
Star Rating
(117)4.5 out of 5
Market Segments
Enterprise (42.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BigPandaPagerDuty
Star Rating
(916)4.5 out of 5
Market Segments
Mid-Market (43.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 5 Users Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BigPanda excels in reducing noise and streamlining incident management, with users highlighting its ability to automate workflows and perform event correlation and suppression effectively. This makes it a strong choice for teams looking to enhance their operational efficiency.
- Users say that PagerDuty stands out for its robust on-call scheduling and mobile app features. Reviewers appreciate how the scheduling engine can handle complex rotations and last-minute overrides seamlessly, which is crucial for teams managing incidents across different time zones.
- According to verified reviews, BigPanda's ease of use is frequently praised, with users noting its intuitive interface and quick setup process. This user-friendly experience can significantly reduce the learning curve for new team members.
- Reviewers mention that PagerDuty ensures critical alerts reach the right people at the right time, thanks to its effective escalation policies. This capability is essential for minimizing downtime and ensuring rapid incident response, which is a top priority for many organizations.
- G2 reviewers highlight that while BigPanda offers strong integration capabilities, particularly with ServiceNow, some users feel it could improve in areas like ticket accuracy and proactive identification compared to PagerDuty's more comprehensive features in these domains.
- Users express that while both platforms have their strengths, PagerDuty's advanced features in artificial intelligence and machine learning provide a more sophisticated approach to incident management, helping teams to identify root causes and resolve issues more effectively.
Pricing
Entry-Level Pricing
BigPanda
No pricing availablePagerDuty
Free
Free Trial
5 Users Per Month
Start with on-call and incident response for small teams.
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy
Free Trial
BigPanda
No trial information availablePagerDuty
Free Trial is available
Ratings
Meets Requirements
9.1
85
9.1
789
Ease of Use
9.1
85
8.6
796
Ease of Setup
8.2
28
8.3
422
Ease of Admin
8.7
32
8.5
409
Quality of Support
9.1
82
8.9
600
Has the product been a good partner in doing business?
8.8
32
8.9
347
Product Direction (% positive)
9.9
78
8.4
786
Features by Category
Automation
Not enough data
9.7
49
Not enough data
9.6
49
Not enough data
9.5
47
Administration
Not enough data
9.8
49
Not enough data
9.6
49
Not enough data
9.7
49
Not enough data
9.6
48
Not enough data
9.6
47
Not enough data
9.8
47
Functionality
Not enough data
9.6
48
Not enough data
9.6
48
Not enough data
9.6
47
Agentic AI - Workload Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.4
62
|
Verified
9.2
151
|
Verified
9.3
63
|
Verified
9.5
168
|
Verified
9.2
64
|
Verified
9.2
157
|
Verified
Not enough data
7.8
15
Management Tools
9.2
62
9.2
155
|
Verified
9.1
63
|
Verified
9.1
183
9.3
60
|
Verified
9.0
173
|
Verified
Generative AI
Feature Not Available
8.0
42
Feature Not Available
8.1
42
Agentic AI - Incident Management
Not enough data
7.6
9
Not enough data
7.8
9
Not enough data
8.3
9
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
8.7
9
Not enough data
8.3
9
Functionality
8.7
31
9.7
34
9.0
31
9.5
34
9.1
32
9.7
35
Issue Resolution
8.7
31
9.6
35
8.8
31
9.6
34
9.1
31
9.8
35
Management
9.1
31
9.6
36
9.6
31
9.7
36
8.6
31
9.6
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
8.6
6
9.6
41
9.2
6
9.6
41
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
8.5
28
Agentic AI - IT Alerting
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
8.8
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
8.1
7
Automation Support - Runbook Automation
Not enough data
9.0
8
Not enough data
8.3
7
Not enough data
7.3
8
Not enough data
8.6
7
Error Management - Runbook Automation
Not enough data
8.6
6
Not enough data
7.6
7
Not enough data
7.9
7
Customization - Runbook Automation
Not enough data
7.5
6
Not enough data
8.1
6
Not enough data
8.9
6
Compliance and Reporting - Runbook Automation
Not enough data
8.6
6
Not enough data
8.1
7
Not enough data
8.1
7
Performance - Runbook Automation
Not enough data
8.3
7
Not enough data
8.8
7
Not enough data
8.3
6
Agentic AI - Runbook Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BigPanda and PagerDuty are categorized as AIOps Platforms, ServiceNow Store Apps, IT Alerting, and Incident Management
Unique Categories
BigPanda has no unique categories
PagerDuty is categorized as Workload Automation and Runbook Automation
Reviews
Reviewers' Company Size
BigPanda
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
PagerDuty
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
39.6%
Computer Software
9.9%
Marketing and Advertising
6.3%
Broadcast Media
5.4%
Telecommunications
3.6%
Other
35.1%
Information Technology and Services
22.6%
Computer Software
21.4%
Financial Services
5.6%
Internet
5.4%
Retail
3.7%
Other
41.3%
Alternatives
Discussions
Is BigPanda a SaaS?
1 Comment
PG
Yes Bigpanda is a SaaS platformRead more
What is the use of Bigpanda?
1 Comment
JA
BigPanda is an observability platform. In a nutshell, it automates alerting/alarming, initial event criticality determination, notifications and ticket...Read more
BigPanda has no more discussions with answers
What is PagerDuty used for?
2 Comments
AR
As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT...Read more
How can we do better?
1 Comment
CC
Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
Read more
How much does PagerDuty cost?
1 Comment
GO
This really depends on what you need from Pagerduty and how many users need those features.Read more
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