Introducing G2.ai, the future of software buying.Try now
Compare BigPanda and Nexthink 
Featured Products
At a Glance
Market Segments
Enterprise (42.3% of reviews)
Enterprise (83.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BigPanda
Star Rating
(117)4.5 out of 5
Market Segments
Enterprise (42.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BigPandaNexthink
Star Rating
(373)4.6 out of 5
Market Segments
Enterprise (83.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about NexthinkSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that both BigPanda and Nexthink excel in providing quality support, with users appreciating the responsiveness and helpfulness of their teams. However, Nexthink users highlight a slightly more positive experience, noting that the platform has been a strong partner in their business operations.
- Users say that BigPanda shines in its ability to reduce noise and streamline incident management, making it particularly effective for teams focused on automating workflows. Reviewers specifically mention features like event correlation and deduplication as standout capabilities.
- According to verified reviews, Nexthink offers exceptional visibility into the end user experience, which is a significant advantage for organizations prioritizing user sentiment. Users appreciate its comprehensive overview of network activity, device performance, and application usage, which helps keep employees informed.
- Reviewers mention that while both products are user-friendly, BigPanda receives higher marks for ease of use and setup. Users find its onboarding process intuitive, which can be a crucial factor for teams looking to implement a new solution quickly.
- G2 reviewers highlight that Nexthink's increasing AI capabilities are adding significant value, particularly in analyzing sentiment data. This feature is particularly appealing for organizations that want to leverage data-driven insights to enhance user experience.
- Users report that BigPanda's integration with ServiceNow is a major plus, providing seamless two-way communication that enhances operational efficiency. This integration is often cited as a key reason for choosing BigPanda over other solutions.
Pricing
Entry-Level Pricing
BigPanda
No pricing availableNexthink
No pricing availableFree Trial
BigPanda
No trial information availableNexthink
Free Trial is available
Ratings
Meets Requirements
9.1
85
8.7
265
Ease of Use
9.1
85
8.4
267
Ease of Setup
8.2
28
8.3
226
Ease of Admin
8.7
32
8.5
230
Quality of Support
9.1
82
9.1
262
Has the product been a good partner in doing business?
8.8
32
9.3
230
Product Direction (% positive)
9.9
78
9.4
254
Features by Category
User Analysis
Not enough data
8.1
9
Not enough data
9.4
13
User Support
Not enough data
8.8
16
Not enough data
8.8
13
Not enough data
9.1
11
Walkthrough Type
Not enough data
8.3
16
Not enough data
8.6
14
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Product Analytics
Not enough data
8.9
9
Not enough data
8.8
10
Not enough data
8.7
10
Not enough data
7.8
9
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.2
10
Not enough data
7.4
9
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
Not enough data
8.5
51
Not enough data
7.0
44
Not enough data
6.8
40
Not enough data
8.2
48
Not enough data
Not enough data
Administration
Not enough data
8.4
49
Not enough data
7.7
37
Not enough data
8.5
44
Not enough data
Not enough data
Analysis
Not enough data
8.6
49
Not enough data
8.7
51
Not enough data
7.2
38
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.4
62
|
Verified
Not enough data
9.3
63
|
Verified
Not enough data
9.2
64
|
Verified
Not enough data
Not enough data
Not enough data
Management Tools
9.2
62
Not enough data
9.1
63
|
Verified
Not enough data
9.3
60
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.7
31
Not enough data
9.0
31
Not enough data
9.1
32
Not enough data
Issue Resolution
8.7
31
Not enough data
8.8
31
Not enough data
9.1
31
Not enough data
Management
9.1
31
Not enough data
9.6
31
Not enough data
8.6
31
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
8.6
6
8.5
25
9.2
6
8.6
26
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Experience
Not enough data
8.9
176
Not enough data
8.6
180
Management
Not enough data
8.7
189
Not enough data
8.4
182
Not enough data
7.1
161
Not enough data
8.7
186
Not enough data
8.6
182
Performance
Not enough data
8.8
187
Not enough data
8.5
175
Not enough data
8.8
186
Not enough data
8.2
183
Not enough data
8.4
180
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
8.5
9
Not enough data
8.3
8
Not enough data
8.3
7
Not enough data
6.9
8
Not enough data
8.8
8
Self-Service Platform
Not enough data
8.8
10
Not enough data
9.4
8
Not enough data
7.6
7
Not enough data
7.8
9
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
BigPanda and Nexthink are categorized as ServiceNow Store Apps
Unique Categories
Nexthink is categorized as Digital Employee Experience (DEX) Management, Cloud Infrastructure Monitoring, Product Analytics, Digital Adoption Platform, and Customer Self-Service
Reviews
Reviewers' Company Size
BigPanda
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nexthink
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
39.6%
Computer Software
9.9%
Marketing and Advertising
6.3%
Broadcast Media
5.4%
Telecommunications
3.6%
Other
35.1%
Information Technology and Services
16.0%
Financial Services
6.6%
Oil & Energy
3.9%
Insurance
3.9%
Hospital & Health Care
3.9%
Other
65.6%
Discussions
Is BigPanda a SaaS?
1 Comment
PG
Yes Bigpanda is a SaaS platformRead more
What is the use of Bigpanda?
1 Comment
JA
BigPanda is an observability platform. In a nutshell, it automates alerting/alarming, initial event criticality determination, notifications and ticket...Read more
BigPanda has no more discussions with answers
What is the best way to automate categories and metrics update (API, NXQL,...)?
2 Comments
CS
Uploading ExcelRead more
Is it plan to have the new VMware Horizon session and host "metrics" be available for Windows 8.1? It will be very useful to help us during this Covid/home office period before migrating to Windows 10.
1 Comment
IH
Hi Florian-
We are not planning to support Windows 8.1 images in the Horizon VM. We currently support troubleshooting VDI and SBC desktops and apps on...Read more
When looking at self-heal and self-help what is the roadmap Nexthink has for the tool ?
1 Comment
IH
Hi Ionut. I would suggest reaching out to your Account Manager to discuss product road map questions. If you want me connect you, please let me know.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
