Compare BigPanda and New Relic One Software 
Featured Products
At a Glance
Market Segments
Enterprise (42.3% of reviews)
Mid-Market (42.3% of reviews)
Entry-Level Pricing
No pricing available
$0.00
BigPanda
Star Rating
(117)4.5 out of 5
Market Segments
Enterprise (42.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BigPandaNew Relic
Star Rating
(585)4.4 out of 5
Market Segments
Mid-Market (42.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that New Relic excels in providing a unified observability platform, integrating APM, logs, metrics, and traces seamlessly. Users appreciate its real-time dashboards and distributed tracing capabilities, which help DevOps teams detect anomalies early and reduce downtime.
- Users say that BigPanda stands out for its ability to reduce noise and streamline incident management. Reviewers highlight features like event correlation, suppression, and deduplication, which significantly enhance workflow efficiency and help teams focus on critical issues.
- According to verified reviews, New Relic's user interface is highly praised for its enhanced capabilities, allowing users to access all infrastructure-related dashboards, logs, and metrics in one place. This powerful APM tool is noted for its customizable features, making it a favorite among users seeking flexibility.
- Reviewers mention that BigPanda's integration with ServiceNow and its out-of-the-box (OOTB) cross-platform integrations are significant advantages. Users value the two-way integration that facilitates smoother workflows and better incident response.
- G2 reviewers highlight that while BigPanda has a strong focus on incident management, it has fewer recent reviews compared to New Relic, which may indicate a need for more user engagement and feedback. This could affect the perception of its ongoing development and support.
- Users express that New Relic's overall satisfaction is bolstered by its robust support and market presence, as evidenced by a higher G2 Score and a larger number of reviews. This suggests that New Relic is a more established choice for teams looking for reliable support and a proven track record.
Pricing
Entry-Level Pricing
BigPanda
No pricing availableNew Relic
Free (Forever)
$0.00
Start using New Relic with all the features you need for free forever.
- 1 free full user
- Unlimited free basic users
- Unlimited hosts and CPUs
Free Trial
BigPanda
No trial information availableNew Relic
Free Trial is available
Ratings
Meets Requirements
9.1
85
8.9
498
Ease of Use
9.1
85
8.4
504
Ease of Setup
8.2
28
8.7
286
Ease of Admin
8.7
32
8.5
199
Quality of Support
9.1
82
8.6
439
Has the product been a good partner in doing business?
8.8
32
8.5
191
Product Direction (% positive)
9.9
78
8.6
497
Features by Category
Experience
Not enough data
9.5
23
Not enough data
9.0
20
Not enough data
9.0
22
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
9.2
8
Not enough data
9.3
9
Not enough data
9.3
9
Not enough data
9.2
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
8.9
9
Management
Not enough data
8.9
19
Not enough data
9.1
22
Not enough data
8.3
19
Performance
Not enough data
9.5
21
Not enough data
9.6
23
Not enough data
9.5
23
Not enough data
9.6
20
Monitoring
Not enough data
8.9
89
Not enough data
8.7
91
Not enough data
8.9
86
Not enough data
9.0
89
Not enough data
8.8
21
Administration
Not enough data
8.6
85
Not enough data
8.5
81
Not enough data
8.5
77
Not enough data
8.8
20
Analysis
Not enough data
8.8
87
Not enough data
9.3
90
Not enough data
7.9
78
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
8.2
18
Not enough data
8.2
18
Not enough data
7.9
18
Not enough data
7.9
18
Not enough data
8.1
18
Not enough data
8.1
18
AI Automation - Cloud Infrastructure Monitoring
Not enough data
8.1
17
Not enough data
8.0
17
Monitoring
9.4
62
|
Verified
9.5
73
9.3
63
|
Verified
9.4
72
9.2
64
|
Verified
9.1
59
Not enough data
7.9
18
Management Tools
9.2
62
8.7
56
9.1
63
|
Verified
9.2
62
9.3
60
|
Verified
8.9
61
Generative AI
Feature Not Available
7.9
29
Feature Not Available
8.0
30
Agentic AI - Incident Management
Not enough data
8.4
16
Not enough data
8.2
16
Not enough data
8.2
16
Not enough data
8.3
16
Not enough data
8.0
16
Not enough data
8.5
16
Not enough data
8.4
16
Functionality
8.7
31
9.8
11
9.0
31
10.0
10
9.1
32
9.8
14
Issue Resolution
8.7
31
9.3
14
8.8
31
9.5
14
9.1
31
9.6
12
Management
9.1
31
9.6
15
9.6
31
9.7
15
8.6
31
9.4
15
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
Not enough data
9.2
101
Not enough data
9.2
103
Not enough data
9.0
100
Monitoring and Management
Not enough data
8.8
95
Not enough data
9.1
99
Not enough data
9.2
102
Agentic AI - Log Monitoring
Not enough data
8.4
34
Not enough data
8.4
35
Not enough data
8.4
34
Not enough data
8.4
34
Not enough data
8.3
34
Not enough data
8.5
34
Not enough data
8.4
35
Visibility
Not enough data
9.2
95
Not enough data
9.2
92
Not enough data
9.0
91
Monitoring and Management
Not enough data
8.8
87
Not enough data
8.4
85
Not enough data
8.7
88
Not enough data
8.9
91
Not enough data
8.9
89
Not enough data
8.9
87
Cloud environment support
Not enough data
8.9
77
Not enough data
8.4
73
Agentic AI - Server Monitoring
Not enough data
8.4
17
Not enough data
8.4
17
Not enough data
8.3
17
Not enough data
8.4
17
Not enough data
8.4
19
Not enough data
8.6
18
Not enough data
8.6
17
ServiceNow Apps
8.6
6
Not enough data
9.2
6
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Preparation
Not enough data
9.1
68
Not enough data
9.0
63
Not enough data
8.5
63
Not enough data
8.7
61
Analysis
Not enough data
9.1
63
Not enough data
9.1
65
Not enough data
9.2
70
Not enough data
9.1
69
Not enough data
9.4
70
Not enough data
8.9
65
Visualization
Not enough data
9.5
74
Not enough data
9.1
66
Agentic AI - Log Analysis
Not enough data
8.8
24
Not enough data
8.7
24
Not enough data
8.6
24
Not enough data
8.7
24
Not enough data
8.6
24
Not enough data
8.8
24
Not enough data
8.8
24
Monitoring
Not enough data
8.9
163
Not enough data
9.0
169
Not enough data
9.2
170
Not enough data
7.7
137
Not enough data
8.9
154
Response
Not enough data
9.1
170
Not enough data
8.9
164
Not enough data
8.6
155
Agentic AI - Application Performance Monitoring (APM)
Not enough data
8.5
53
Not enough data
8.7
53
Not enough data
8.5
54
Not enough data
8.4
52
Not enough data
8.2
52
Performance
Not enough data
8.6
152
Not enough data
8.5
143
Functionality
Not enough data
8.8
150
Not enough data
8.5
144
Not enough data
8.2
139
Not enough data
8.8
152
Alerts management
Not enough data
8.4
34
Not enough data
8.3
35
Not enough data
9.0
36
Monitoring
Not enough data
8.6
36
Not enough data
9.4
36
Not enough data
8.7
36
Not enough data
9.1
36
Automation
Not enough data
8.1
35
Not enough data
8.4
36
Analysis
Not enough data
8.5
35
Not enough data
8.6
36
Not enough data
9.0
36
Not enough data
8.4
35
Issue Resolution
Not enough data
8.3
36
Not enough data
8.2
36
Not enough data
8.8
36
Generative AI
Feature Not Available
7.3
37
Agentic AI - IT Alerting
Not enough data
7.9
19
Not enough data
8.0
19
Not enough data
7.9
19
Not enough data
7.9
19
Not enough data
7.8
19
Not enough data
8.0
19
Not enough data
8.1
19
Telemetry Collection & Ingestion - Observability
Not enough data
9.2
16
Not enough data
9.4
16
Agentic AI - Observability Software
Not enough data
8.6
15
Not enough data
8.6
15
Not enough data
8.9
16
Not enough data
8.8
15
Not enough data
8.6
15
Not enough data
8.9
15
Not enough data
9.0
15
Visualization & Dashboards - Observability
Not enough data
9.4
16
Not enough data
9.0
16
Not enough data
9.2
16
Correlation & Root Cause Analysis - Observability
Not enough data
9.2
16
Not enough data
9.4
17
Not enough data
9.3
16
Scalability & Ecosystem Integration - Observability
Not enough data
8.9
16
Not enough data
8.8
16
AI Features - Observability
Not enough data
8.2
16
Not enough data
8.5
16
Not enough data
9.0
16
Categories
Categories
Shared Categories
BigPanda and New Relic are categorized as AIOps Platforms, IT Alerting, and Incident Management
Unique Categories
BigPanda is categorized as ServiceNow Store Apps
Reviews
Reviewers' Company Size
BigPanda
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
New Relic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
39.6%
Computer Software
9.9%
Marketing and Advertising
6.3%
Broadcast Media
5.4%
Telecommunications
3.6%
Other
35.1%
Information Technology and Services
25.1%
Computer Software
17.6%
Financial Services
8.9%
Internet
8.0%
Retail
2.3%
Other
38.1%
Discussions
Is BigPanda a SaaS?
1 Comment
PG
Yes Bigpanda is a SaaS platformRead more
What is the use of Bigpanda?
1 Comment
JA
BigPanda is an observability platform. In a nutshell, it automates alerting/alarming, initial event criticality determination, notifications and ticket...Read more
BigPanda has no more discussions with answers
What is full stack visibility?
2 Comments
IC
Full stack visibility is the ability to monitor and analyze data from each layer of the technology stack, from the user interface to the network...Read more
What is New Relic tool used for?
1 Comment
CB
Monitoring and troubleshooting all websites, web services and infrastructure running them. We are very happy with the product! Also the alerting and the AI...Read more
New Relic has no more discussions with answers
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