# BigPanda vs New Relic Comparison
---
## AI Generated Summary
- **G2 reviewers report** that New Relic excels in providing a unified observability platform, integrating APM, logs, metrics, and traces seamlessly. Users appreciate its real-time dashboards and distributed tracing capabilities, which help DevOps teams detect anomalies early and reduce downtime.
- **Users say** that BigPanda stands out for its ability to reduce noise and streamline incident management. Reviewers highlight features like event correlation, suppression, and deduplication, which significantly enhance workflow efficiency and help teams focus on critical issues.
- **According to verified reviews** , New Relic's user interface is highly praised for its enhanced capabilities, allowing users to access all infrastructure-related dashboards, logs, and metrics in one place. This powerful APM tool is noted for its customizable features, making it a favorite among users seeking flexibility.
- **Reviewers mention** that BigPanda's integration with ServiceNow and its out-of-the-box (OOTB) cross-platform integrations are significant advantages. Users value the two-way integration that facilitates smoother workflows and better incident response.
- **G2 reviewers highlight** that while BigPanda has a strong focus on incident management, it has fewer recent reviews compared to New Relic, which may indicate a need for more user engagement and feedback. This could affect the perception of its ongoing development and support.
- **Users express** that New Relic's overall satisfaction is bolstered by its robust support and market presence, as evidenced by a higher G2 Score and a larger number of reviews. This suggests that New Relic is a more established choice for teams looking for reliable support and a proven track record.



| | BigPanda | New Relic | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 119 | 583 | 
| **Largest Market Segment** | Enterprise (42.5% of reviews) | Mid-Market (42.5% of reviews) | 
| **Entry Level Price** | No pricing available | $0.00 | 

---
## Top Pros & Cons

### BigPanda

Pros:
- Alerting System (1 reviews)
- Alert Management (1 reviews)


### New Relic

Pros:
- Ease of Use (150 reviews)
- Real-time Monitoring (137 reviews)

Cons:
- Expensive (83 reviews)
- Pricing Issues (68 reviews)

---
## Ratings Comparison
| Rating | BigPanda | New Relic | 
|---|---|---|
  | **Meets Requirements** | 9.0 (87 reviews) | 8.9 (498 reviews) | 
  | **Ease of Use** | 9.1 (87 reviews) | 8.4 (504 reviews) | 
  | **Ease of Setup** | 8.1 (30 reviews) | 8.7 (286 reviews) | 
  | **Ease of Admin** | 8.7 (32 reviews) | 8.5 (199 reviews) | 
  | **Quality of Support** | 9.1 (84 reviews) | 8.6 (438 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (32 reviews) | 8.5 (191 reviews) | 
  | **Product Direction (% positive)** | 9.7 (80 reviews) | 8.6 (497 reviews) | 

---
## Pricing

### BigPanda

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### New Relic

#### Entry-Level Pricing

Plan: Free (Forever)

Price: $0.00

Description: Start using New Relic with all the features you need for free forever.

Key Features:
- 1 free full user 
- Unlimited free basic users 
- Unlimited hosts and CPUs

[Browse all 4 editions](https://www.g2.com/products/new-relic/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Digital Experience Monitoring (DEM)

| Product | Score | Reviews |
|---|---|---|
| **BigPanda** | N/A | N/A |
| **New Relic** | 9.2/10 | 23 |

#### Experience

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Real-Time Monitoring** | Not enough data | 9.6 (23 reviews) | 
| **Session Replay** | Not enough data | 9.0 (20 reviews) | 
| **Behavioral Analysis** | Not enough data | 9.1 (22 reviews) | 

#### Agentic AI - Digital Experience Monitoring (DEM)

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.2 (8 reviews) | 
| **Multi-step Planning** | Not enough data | 9.3 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 9.3 (9 reviews) | 
| **Adaptive Learning** | Not enough data | 9.2 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.0 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (8 reviews) | 
| **Decision Making** | Not enough data | 8.9 (9 reviews) | 

#### Management

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Content Management** | Not enough data | 8.9 (19 reviews) | 
| **Alerts** | Not enough data | 9.1 (22 reviews) | 
| **Budget Analysis** | Not enough data | 8.3 (19 reviews) | 

#### Performance

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Uptime Monitoring** | Not enough data | 9.6 (21 reviews) | 
| **Performance Monitoring** | Not enough data | 9.6 (23 reviews) | 
| **Issue Tracking** | Not enough data | 9.5 (23 reviews) | 
| **Resource Monitoring** | Not enough data | 9.6 (20 reviews) | 

### Cloud Infrastructure Monitoring

| Product | Score | Reviews |
|---|---|---|
| **BigPanda** | N/A | N/A |
| **New Relic** | 8.5/10 | 99 |

#### Monitoring

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Usage Monitoring** | Not enough data | 8.9 (89 reviews) | 
| **Database Monitoring** | Not enough data | 8.7 (91 reviews) | 
| **API Monitoring** | Not enough data | 8.9 (86 reviews) | 
| **Real-Time Monitoring - Cloud Infrastructure Monitoring** | Not enough data | 9.0 (89 reviews) | 
| **Security and Compliance Monitoring** | Not enough data | 8.8 (21 reviews) | 

#### Administration

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Activity Monitoring** | Not enough data | 8.6 (85 reviews) | 
| **Multi-Cloud Management** | Not enough data | 8.5 (81 reviews) | 
| **Automation** | Not enough data | 8.5 (77 reviews) | 
| **Auto-Scaling & Resource Optimization** | Not enough data | 8.8 (20 reviews) | 

#### Analysis

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Reporting** | Not enough data | 8.8 (87 reviews) | 
| **Dashboards and Visualizations** | Not enough data | 9.3 (90 reviews) | 
| **Spend Forecasting and Optimization** | Not enough data | 7.9 (78 reviews) | 

#### Agentic AI - Cloud Infrastructure Monitoring

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Multi-step Planning** | Not enough data | 8.2 (18 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (18 reviews) | 
| **Adaptive Learning** | Not enough data | 7.9 (18 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (18 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (18 reviews) | 
| **Decision Making** | Not enough data | 8.1 (18 reviews) | 

#### AI Automation - Cloud Infrastructure Monitoring

| Feature | BigPanda | New Relic | 
|---|---|---|
| **AI-Powered Anomaly Detection** | Not enough data | 8.1 (17 reviews) | 
| **AI-Driven Insight Recommendations** | Not enough data | 8.0 (17 reviews) | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **BigPanda** | 9.3/10 | 67 |
| **New Relic** | 8.5/10 | 75 |

#### Monitoring

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Constant Monitoring** | 9.4 (62 reviews) ✓ Verified | 9.5 (73 reviews) | 
| **Timely Alerts** | 9.3 (63 reviews) ✓ Verified | 9.4 (72 reviews) | 
| **TIcket Accuracy** | 9.2 (64 reviews) ✓ Verified | 9.1 (59 reviews) | 
| **AI Monitoring** | Not enough data | 7.9 (18 reviews) | 

#### Management Tools

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Ticket Assignment** | 9.2 (62 reviews) | 8.7 (56 reviews) | 
| **Standardization** | 9.1 (63 reviews) ✓ Verified | 9.2 (62 reviews) | 
| **Lifecycle Visualization** | 9.3 (60 reviews) ✓ Verified | 8.9 (61 reviews) | 

#### Generative AI

| Feature | BigPanda | New Relic | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 7.9 (29 reviews) | 
| **AI Text Summarization** | Feature Not Available | 8.0 (30 reviews) | 

#### Agentic AI - Incident Management

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.4 (16 reviews) | 
| **Multi-step Planning** | Not enough data | 8.2 (16 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (16 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (16 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.0 (16 reviews) | 
| **Proactive Assistance** | Not enough data | 8.5 (16 reviews) | 
| **Decision Making** | Not enough data | 8.4 (16 reviews) | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **BigPanda** | 9.0/10 | 38 |
| **New Relic** | 9.6/10 | 15 |

#### Functionality

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Artificial Intelligence** | 8.7 (31 reviews) | 9.8 (11 reviews) | 
| **Machine Learning** | 9.0 (31 reviews) | 10.0 (10 reviews) | 
| **Systems Monitoring** | 9.1 (33 reviews) | 9.8 (14 reviews) | 

#### Issue Resolution

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Root Cause Identification** | 8.7 (32 reviews) | 9.3 (14 reviews) | 
| **Proactive Identification** | 8.8 (31 reviews) | 9.5 (14 reviews) | 
| **Resolution Guidance** | 9.1 (32 reviews) | 9.6 (12 reviews) | 

#### Management

| Feature | BigPanda | New Relic | 
|---|---|---|
| **System Integration** | 9.1 (31 reviews) | 9.6 (15 reviews) | 
| **Alerting** | 9.6 (31 reviews) | 9.7 (15 reviews) | 
| **Reporting** | 8.6 (31 reviews) | 9.4 (15 reviews) | 

#### Generative AI

| Feature | BigPanda | New Relic | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Log Monitoring

| Product | Score | Reviews |
|---|---|---|
| **BigPanda** | N/A | N/A |
| **New Relic** | 8.7/10 | 106 |

#### Visibility

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Dashboards and Visualizations** | Not enough data | 9.2 (100 reviews) | 
| **Alerts and Notifications** | Not enough data | 9.2 (102 reviews) | 
| **Reporting** | Not enough data | 9.0 (99 reviews) | 

#### Monitoring and Management

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Automation** | Not enough data | 8.8 (94 reviews) | 
| **Performance Baseline** | Not enough data | 9.0 (98 reviews) | 
| **Real-Time Monitoring** | Not enough data | 9.2 (101 reviews) | 

#### Agentic AI - Log Monitoring

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.4 (33 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (34 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (33 reviews) | 
| **Adaptive Learning** | Not enough data | 8.4 (33 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.2 (33 reviews) | 
| **Proactive Assistance** | Not enough data | 8.4 (33 reviews) | 
| **Decision Making** | Not enough data | 8.3 (34 reviews) | 

### Server Monitoring

| Product | Score | Reviews |
|---|---|---|
| **BigPanda** | N/A | N/A |
| **New Relic** | 8.7/10 | 99 |

#### Visibility 

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Dashboards and Visualizations** | Not enough data | 9.2 (95 reviews) | 
| **Alerts and Notifications** | Not enough data | 9.2 (92 reviews) | 
| **Reporting** | Not enough data | 9.0 (91 reviews) | 

#### Monitoring and Management

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Multi-Server Management** | Not enough data | 8.8 (87 reviews) | 
| **Automation** | Not enough data | 8.4 (85 reviews) | 
| **Performance Baseline** | Not enough data | 8.7 (88 reviews) | 
| **Real-Time Monitoring** | Not enough data | 8.9 (91 reviews) | 
| **Immediate Alert Notification** | Not enough data | 8.9 (89 reviews) | 
| **Proactive Server Monitoring Software** | Not enough data | 8.9 (87 reviews) | 

#### Cloud environment support

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Server Monitoring For Cloud Deployments** | Not enough data | 8.9 (77 reviews) | 
| **Software Scaling** | Not enough data | 8.4 (73 reviews) | 

#### Agentic AI - Server Monitoring

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.4 (17 reviews) | 
| **Multi-step Planning** | Not enough data | 8.4 (17 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (17 reviews) | 
| **Adaptive Learning** | Not enough data | 8.4 (17 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.4 (19 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (18 reviews) | 
| **Decision Making** | Not enough data | 8.6 (17 reviews) | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **BigPanda** | 8.9/10 | 7 |
| **New Relic** | N/A | N/A |

#### ServiceNow Apps

| Feature | BigPanda | New Relic | 
|---|---|---|
| **ServiceNow Integration** | 8.6 (6 reviews) | Not enough data | 
| **Value** | 9.2 (6 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Log Analysis

| Product | Score | Reviews |
|---|---|---|
| **BigPanda** | N/A | N/A |
| **New Relic** | 8.9/10 | 82 |

#### Data Preparation

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Data Sources** | Not enough data | 9.1 (67 reviews) | 
| **Indexing** | Not enough data | 9.0 (62 reviews) | 
| **Automated Tagging** | Not enough data | 8.5 (62 reviews) | 
| **Data Blending** | Not enough data | 8.6 (60 reviews) | 

#### Analysis

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Track Trends** | Not enough data | 9.1 (62 reviews) | 
| **Detect Anomalies** | Not enough data | 9.1 (64 reviews) | 
| **Metric and Event Data** | Not enough data | 9.1 (68 reviews) | 
| **Search** | Not enough data | 9.0 (68 reviews) | 
| **Alerts** | Not enough data | 9.3 (69 reviews) | 
| **Live Tail** | Not enough data | 8.9 (63 reviews) | 

#### Visualization

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Dashboards** | Not enough data | 9.5 (72 reviews) | 
| **Data Discovery** | Not enough data | 9.1 (65 reviews) | 

#### Agentic AI - Log Analysis

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.7 (23 reviews) | 
| **Multi-step Planning** | Not enough data | 8.6 (23 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (23 reviews) | 
| **Adaptive Learning** | Not enough data | 8.6 (23 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (23 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (23 reviews) | 
| **Decision Making** | Not enough data | 8.7 (23 reviews) | 

### Application Performance Monitoring (APM)

| Product | Score | Reviews |
|---|---|---|
| **BigPanda** | N/A | N/A |
| **New Relic** | 8.7/10 | 187 |

#### Monitoring

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Performance Baselines** | Not enough data | 8.9 (162 reviews) | 
| **Performance Analysis** | Not enough data | 9.0 (168 reviews) | 
| **Performance Monitoring** | Not enough data | 9.2 (170 reviews) | 
| **AI/ML Assistance** | Not enough data | 7.7 (136 reviews) | 
| **Multi-System Monitoring** | Not enough data | 8.9 (155 reviews) | 

#### Response

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Dashboards and Visualization** | Not enough data | 9.1 (171 reviews) | 
| **Incident Alerting** | Not enough data | 8.9 (163 reviews) | 
| **Root Cause Analysis (RCA)** | Not enough data | 8.6 (156 reviews) | 

#### Agentic AI - Application Performance Monitoring (APM)

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.4 (52 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (53 reviews) | 
| **Adaptive Learning** | Not enough data | 8.5 (53 reviews) | 
| **Proactive Assistance** | Not enough data | 8.4 (51 reviews) | 
| **Decision Making** | Not enough data | 8.2 (51 reviews) | 

#### Performance

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Real User Monitoring (RUM)** | Not enough data | 8.6 (152 reviews) | 
| **Second by Second Metrics** | Not enough data | 8.5 (142 reviews) | 

#### Functionality

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Synthetic Monitoring** | Not enough data | 8.8 (149 reviews) | 
| **Dynamic Transaction Mapping** | Not enough data | 8.5 (143 reviews) | 
| **Load Balancing** | Not enough data | 8.2 (138 reviews) | 
| **Cloud Observability** | Not enough data | 8.8 (150 reviews) | 

### Container Monitoring

| Product | Score | Reviews |
|---|---|---|
| **BigPanda** | N/A | N/A |
| **New Relic** | 8.6/10 | 37 |

#### Alerts management

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Multi-mode alerts** | Not enough data | 8.4 (34 reviews) | 
| **Opimization alerts** | Not enough data | 8.3 (35 reviews) | 
| **Incident alerts** | Not enough data | 9.0 (36 reviews) | 

#### Monitoring

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Resource utilization** | Not enough data | 8.6 (36 reviews) | 
| **Real-time monitoring** | Not enough data | 9.4 (36 reviews) | 
| **Performance baseline** | Not enough data | 8.7 (36 reviews) | 
| **API monitoring** | Not enough data | 9.1 (36 reviews) | 

#### Automation

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Resolution automation** | Not enough data | 8.1 (35 reviews) | 
| **Automation** | Not enough data | 8.4 (36 reviews) | 

#### Analysis

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Search** | Not enough data | 8.5 (35 reviews) | 
| **Reporting** | Not enough data | 8.6 (36 reviews) | 
| **Visualization** | Not enough data | 9.0 (36 reviews) | 
| **Track trends** | Not enough data | 8.4 (35 reviews) | 

#### Issue Resolution

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Root cause identification** | Not enough data | 8.3 (36 reviews) | 
| **Resolution guidance** | Not enough data | 8.2 (36 reviews) | 
| **Proactive identification** | Not enough data | 8.8 (36 reviews) | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **BigPanda** | N/A | N/A |
| **New Relic** | 7.9/10 | 37 |

#### Generative AI

| Feature | BigPanda | New Relic | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 7.3 (37 reviews) | 

#### Agentic AI - IT Alerting

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (19 reviews) | 
| **Multi-step Planning** | Not enough data | 8.0 (19 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (19 reviews) | 
| **Adaptive Learning** | Not enough data | 7.9 (19 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (19 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (19 reviews) | 
| **Decision Making** | Not enough data | 8.1 (19 reviews) | 

### Observability Software

| Product | Score | Reviews |
|---|---|---|
| **BigPanda** | N/A | N/A |
| **New Relic** | 8.9/10 | 18 |

#### Telemetry Collection & Ingestion - Observability

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Multi-Telemetry Ingestion** | Not enough data | 9.2 (16 reviews) | 
| **OpenTelemetry Support** | Not enough data | 9.4 (16 reviews) | 

#### Agentic AI - Observability Software

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (15 reviews) | 
| **Multi-step Planning** | Not enough data | 8.6 (15 reviews) | 
| **Cross-system Integration** | Not enough data | 8.9 (16 reviews) | 
| **Adaptive Learning** | Not enough data | 8.8 (15 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (15 reviews) | 
| **Proactive Assistance** | Not enough data | 8.9 (15 reviews) | 
| **Decision Making** | Not enough data | 9.0 (15 reviews) | 

#### Visualization & Dashboards - Observability

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Service Dependency Mapping** | Not enough data | 9.4 (16 reviews) | 
| **Unified Dashboard** | Not enough data | 9.0 (16 reviews) | 
| **Trace Visualization** | Not enough data | 9.2 (16 reviews) | 

#### Correlation & Root Cause Analysis - Observability

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Cross-Telemetry Correlation** | Not enough data | 9.2 (16 reviews) | 
| **Root Cause Detection** | Not enough data | 9.4 (17 reviews) | 
| **Intelligent Alerting** | Not enough data | 9.3 (16 reviews) | 

#### Scalability & Ecosystem Integration - Observability

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Kubernetes Monitoring** | Not enough data | 8.9 (16 reviews) | 
| **Hybrid/Multi-Cloud Support** | Not enough data | 8.8 (16 reviews) | 

#### AI Features - Observability

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Predictive Insights** | Not enough data | 8.2 (16 reviews) | 
| **AI-Generated Incident Summaries** | Not enough data | 8.5 (16 reviews) | 
| **AI Anomaly Detection** | Not enough data | 9.0 (16 reviews) | 

### AI SRE Tools

| Product | Score | Reviews |
|---|---|---|
| **BigPanda** | N/A | N/A |
| **New Relic** | N/A | N/A |

#### Reliability Objectives & Service Operations - AI SRE Tools

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Intelligent On-Call Workflows** | Not enough data | Not enough data | 
| **Error Budget Tracking** | Not enough data | Not enough data | 
| **SLI & SLO Management** | Not enough data | Not enough data | 
| **Service Health Modeling & Reporting** | Not enough data | Not enough data | 

#### AI Detection & Signal Quality - AI SRE Tools

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Cross-Telemetry Correlation** | Not enough data | Not enough data | 
| **Change-Aware Detection** | Not enough data | Not enough data | 
| **Adaptive Anomaly Detection** | Not enough data | Not enough data | 
| **Alert Correlation & Noise Reduction** | Not enough data | Not enough data | 

#### Investigation & Root Cause Analysis - AI SRE Tools

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Guided Incident Investigation** | Not enough data | Not enough data | 
| **Live Debugging in Production** | Not enough data | Not enough data | 
| **AI Root Cause Analysis** | Not enough data | Not enough data | 
| **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | 

#### Automation & Platform Controls - AI SRE Tools

| Feature | BigPanda | New Relic | 
|---|---|---|
| **Automated Runbook & Workflow Execution** | Not enough data | Not enough data | 
| **Human-in-the-Loop Remediation** | Not enough data | Not enough data | 
| **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | 
| **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Incident Management Software](https://www.g2.com/categories/incident-management)

**Unique to BigPanda (1):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps)

**Unique to New Relic (9):** [Server Monitoring Software](https://www.g2.com/categories/server-monitoring), [Log Monitoring Software](https://www.g2.com/categories/log-monitoring), [Digital Experience Monitoring (DEM) Software](https://www.g2.com/categories/digital-experience-monitoring-dem), [Cloud Infrastructure Monitoring  Software](https://www.g2.com/categories/cloud-infrastructure-monitoring), [Container Monitoring Tools](https://www.g2.com/categories/container-monitoring-tools), [Log Analysis Software](https://www.g2.com/categories/log-analysis), [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm), [Observability Software](https://www.g2.com/categories/observability-software), [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | BigPanda | New Relic | 
|---|---|---|
| **Small-Business** | 36.3% | 27.9% | 
| **Mid-Market** | 21.2% | 42.5% | 
| **Enterprise** | 42.5% | 29.5% | 

### By Industry

#### BigPanda

- **Information Technology and Services:** 38.9%
- **Computer Software:** 9.7%
- **Marketing and Advertising:** 6.2%
- **Broadcast Media:** 5.3%
- **Telecommunications:** 3.5%
- **Hospitality:** 3.5%
- **Computer Networking:** 3.5%
- **Entertainment:** 2.7%
- **Financial Services:** 2.7%
- **Construction:** 1.8%
- **Other:** 22.1%

#### New Relic

- **Information Technology and Services:** 25.1%
- **Computer Software:** 17.6%
- **Financial Services:** 8.7%
- **Internet:** 8.0%
- **Retail:** 2.3%
- **Banking:** 2.0%
- **Entertainment:** 2.0%
- **Marketing and Advertising:** 1.8%
- **Education Management:** 1.8%
- **Telecommunications:** 1.2%
- **Other:** 29.5%

---
## Alternatives

### Alternatives to BigPanda

- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (954 reviews)
- [Moogsoft](https://www.g2.com/products/moogsoft/reviews) — 4.5/5 stars (39 reviews)
- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (722 reviews)
- [ServiceNow IT Operations Management](https://www.g2.com/products/servicenow-it-operations-management/reviews) — 4.4/5 stars (420 reviews)
- [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) — 4.3/5 stars (433 reviews)
- [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews)
- [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (479 reviews)
- [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (638 reviews)
- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (779 reviews)

### Alternatives to New Relic

- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (722 reviews)
- [IBM Instana](https://www.g2.com/products/ibm-instana/reviews) — 4.4/5 stars (479 reviews)
- [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (638 reviews)
- [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews)
- [Coralogix](https://www.g2.com/products/coralogix/reviews) — 4.6/5 stars (343 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (321 reviews)
- [Sumo Logic](https://www.g2.com/products/sumo-logic/reviews) — 4.3/5 stars (402 reviews)
- [Sentry](https://www.g2.com/products/sentry/reviews) — 4.5/5 stars (213 reviews)
- [Checkmk](https://www.g2.com/products/checkmk/reviews) — 4.7/5 stars (293 reviews)

---
## Top Discussions

### BigPanda

- Title: [What is the use of Bigpanda?](https://www.g2.com/discussions/what-is-the-use-of-bigpanda) — 1 comment
  > **Top comment:** "BigPanda is an observability platform.  In a nutshell, it automates alerting/alarming, initial event criticality determination, notifications and ticket..."
- Title: [Is BigPanda a SaaS?](https://www.g2.com/discussions/is-bigpanda-a-saas) — 1 comment
  > **Top comment:** "Yes Bigpanda is a SaaS platform"

### New Relic

- Title: [What is full stack visibility?](https://www.g2.com/discussions/what-is-full-stack-visibility) — 2 comments
  > **Top comment:** "Hi there! Thanks for your question. Full stack visibility refers to the ability to visualize, analyze, and troubleshoot your entire software stack in one..."
- Title: [What is New Relic tool used for?](https://www.g2.com/discussions/what-is-new-relic-tool-used-for) — 1 comment
  > **Top comment:** "Monitoring and troubleshooting all websites, web services and infrastructure running them. We are very happy with the product! Also the alerting and the AI..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bigpanda-vs-new-relic)