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At a Glance
Market Segments
Enterprise (42.3% of reviews)
Mid-Market (42.3% of reviews)
Entry-Level Pricing
No pricing available
$0.00
BigPanda
Star Rating
(117)4.5 out of 5
Market Segments
Enterprise (42.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about BigPandaNew Relic
Star Rating
(580)4.4 out of 5
Market Segments
Mid-Market (42.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BigPanda excels in real-time monitoring with a score of 9.6, highlighting its ability to provide immediate insights into system performance, while New Relic, although strong, scores slightly lower at 9.5 for constant monitoring.
- Reviewers mention that New Relic shines in its artificial intelligence capabilities, scoring 9.8 compared to BigPanda's 8.7, indicating that users appreciate New Relic's advanced AI features for predictive analytics and anomaly detection.
- G2 users note that BigPanda's ease of use is a significant advantage, with a score of 9.1, making it more accessible for teams without extensive technical expertise, whereas New Relic's score of 8.2 suggests a steeper learning curve.
- Users on G2 highlight BigPanda's superior quality of support, scoring 9.2, which reviewers say contributes to a better overall user experience, while New Relic's support is rated lower at 8.4, indicating potential delays in response times.
- Reviewers mention that New Relic's dashboards and visualizations are particularly praised, scoring 9.1, as they provide clear and actionable insights, whereas BigPanda's score of 8.9, while still good, suggests it may not be as intuitive for data presentation.
- Users say that BigPanda's proactive identification of issues, with a score of 8.8, is a key feature that helps teams address problems before they escalate, while New Relic's higher score of 9.4 in this area indicates a more robust approach to incident management.
Pricing
Entry-Level Pricing
BigPanda
No pricing availableNew Relic
Free (Forever)
$0.00
Start using New Relic with all the features you need for free forever.
- 1 free full user
- Unlimited free basic users
- Unlimited hosts and CPUs
Free Trial
BigPanda
No trial information availableNew Relic
Free Trial is available
Ratings
Meets Requirements
9.1
85
8.9
494
Ease of Use
9.1
85
8.4
500
Ease of Setup
8.2
28
8.7
283
Ease of Admin
8.7
32
8.5
197
Quality of Support
9.1
82
8.6
436
Has the product been a good partner in doing business?
8.8
32
8.5
189
Product Direction (% positive)
9.9
78
8.6
493
Features by Category
Experience
Not enough data
9.5
22
Not enough data
9.0
20
Not enough data
9.0
21
Agentic AI - Digital Experience Monitoring (DEM)
Not enough data
9.2
8
Not enough data
9.3
9
Not enough data
9.3
9
Not enough data
9.2
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
8.9
9
Management
Not enough data
8.9
19
Not enough data
9.0
21
Not enough data
8.3
19
Performance
Not enough data
9.5
21
Not enough data
9.5
22
Not enough data
9.5
22
Not enough data
9.6
20
Monitoring
Not enough data
8.9
89
Not enough data
8.7
92
Not enough data
8.9
87
Not enough data
9.1
90
Not enough data
8.9
22
Administration
Not enough data
8.6
86
Not enough data
8.6
82
Not enough data
8.5
78
Not enough data
8.8
21
Analysis
Not enough data
8.8
88
Not enough data
9.3
91
Not enough data
7.9
79
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
8.3
19
Not enough data
8.3
19
Not enough data
8.0
19
Not enough data
8.0
19
Not enough data
8.2
19
Not enough data
8.2
19
AI Automation - Cloud Infrastructure Monitoring
Not enough data
8.2
18
Not enough data
8.1
18
Monitoring
9.4
62
|
Verified
9.5
73
9.3
63
|
Verified
9.4
72
9.2
64
|
Verified
9.1
59
Not enough data
7.9
18
Management Tools
9.2
62
8.7
56
9.1
63
|
Verified
9.2
62
9.3
60
|
Verified
8.9
61
Generative AI
Feature Not Available
7.9
29
Feature Not Available
8.0
30
Agentic AI - Incident Management
Not enough data
8.4
16
Not enough data
8.2
16
Not enough data
8.2
16
Not enough data
8.3
16
Not enough data
8.0
16
Not enough data
8.5
16
Not enough data
8.4
16
Functionality
8.7
31
9.8
11
9.0
31
10.0
10
9.1
32
9.8
14
Issue Resolution
8.7
31
9.3
14
8.8
31
9.5
14
9.1
31
9.6
12
Management
9.1
31
9.6
15
9.6
31
9.7
15
8.6
31
9.4
15
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
Not enough data
9.3
100
Not enough data
9.2
102
Not enough data
9.0
99
Monitoring and Management
Not enough data
8.8
94
Not enough data
9.0
98
Not enough data
9.2
101
Agentic AI - Log Monitoring
Not enough data
8.4
34
Not enough data
8.4
35
Not enough data
8.4
34
Not enough data
8.4
34
Not enough data
8.3
34
Not enough data
8.5
34
Not enough data
8.4
35
Visibility
Not enough data
9.2
94
Not enough data
9.2
91
Not enough data
9.0
91
Monitoring and Management
Not enough data
8.8
87
Not enough data
8.4
85
Not enough data
8.7
88
Not enough data
8.9
91
Not enough data
8.9
89
Not enough data
8.9
87
Cloud environment support
Not enough data
8.9
77
Not enough data
8.4
73
Agentic AI - Server Monitoring
Not enough data
8.4
17
Not enough data
8.4
17
Not enough data
8.3
17
Not enough data
8.4
17
Not enough data
8.4
19
Not enough data
8.6
18
Not enough data
8.6
17
ServiceNow Apps
8.6
6
Not enough data
9.2
6
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Preparation
Not enough data
9.1
68
Not enough data
9.0
63
Not enough data
8.5
63
Not enough data
8.7
61
Analysis
Not enough data
9.1
63
Not enough data
9.1
65
Not enough data
9.2
69
Not enough data
9.1
69
Not enough data
9.4
70
Not enough data
8.9
64
Visualization
Not enough data
9.5
73
Not enough data
9.1
66
Agentic AI - Log Analysis
Not enough data
8.8
24
Not enough data
8.7
24
Not enough data
8.6
24
Not enough data
8.7
24
Not enough data
8.6
24
Not enough data
8.8
24
Not enough data
8.8
24
Monitoring
Not enough data
8.9
164
Not enough data
9.0
168
Not enough data
9.2
168
Not enough data
7.8
138
Not enough data
8.8
153
Response
Not enough data
9.1
170
Not enough data
8.9
164
Not enough data
8.6
155
Agentic AI - Application Performance Monitoring (APM)
Not enough data
8.5
54
Not enough data
8.7
54
Not enough data
8.6
55
Not enough data
8.5
53
Not enough data
8.3
53
Performance
Not enough data
8.6
152
Not enough data
8.5
144
Functionality
Not enough data
8.8
151
Not enough data
8.5
145
Not enough data
8.2
140
Not enough data
8.8
151
Alerts management
Not enough data
8.4
34
Not enough data
8.3
35
Not enough data
9.0
36
Monitoring
Not enough data
8.6
36
Not enough data
9.4
36
Not enough data
8.7
36
Not enough data
9.1
36
Automation
Not enough data
8.1
35
Not enough data
8.4
36
Analysis
Not enough data
8.5
35
Not enough data
8.6
36
Not enough data
9.0
36
Not enough data
8.4
35
Issue Resolution
Not enough data
8.3
36
Not enough data
8.2
36
Not enough data
8.8
36
Generative AI
Feature Not Available
7.3
37
Agentic AI - IT Alerting
Not enough data
7.9
19
Not enough data
8.0
19
Not enough data
7.9
19
Not enough data
7.9
19
Not enough data
7.8
19
Not enough data
8.0
19
Not enough data
8.1
19
Telemetry Collection & Ingestion - Observability
Not enough data
9.2
16
Not enough data
9.4
16
Agentic AI - Observability Software
Not enough data
8.6
15
Not enough data
8.6
15
Not enough data
8.9
16
Not enough data
8.8
15
Not enough data
8.6
15
Not enough data
8.9
15
Not enough data
9.0
15
Visualization & Dashboards - Observability
Not enough data
9.4
16
Not enough data
9.0
16
Not enough data
9.2
16
Correlation & Root Cause Analysis - Observability
Not enough data
9.2
16
Not enough data
9.4
16
Not enough data
9.3
16
Scalability & Ecosystem Integration - Observability
Not enough data
8.9
16
Not enough data
8.8
16
AI Features - Observability
Not enough data
8.2
16
Not enough data
8.5
16
Not enough data
9.0
16
Categories
Categories
Shared Categories
BigPanda and New Relic are categorized as AIOps Platforms, IT Alerting, and Incident Management
Unique Categories
BigPanda is categorized as ServiceNow Store Apps
Reviews
Reviewers' Company Size
BigPanda
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
New Relic
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
39.6%
Computer Software
9.9%
Marketing and Advertising
6.3%
Broadcast Media
5.4%
Telecommunications
3.6%
Other
35.1%
Information Technology and Services
25.1%
Computer Software
17.9%
Financial Services
8.6%
Internet
7.9%
Retail
2.3%
Other
38.2%
Discussions
Is BigPanda a SaaS?
1 Comment
PG
Yes Bigpanda is a SaaS platformRead more
What is the use of Bigpanda?
1 Comment
JA
BigPanda is an observability platform. In a nutshell, it automates alerting/alarming, initial event criticality determination, notifications and ticket...Read more
BigPanda has no more discussions with answers
What is full stack visibility?
2 Comments
IC
Full stack visibility is the ability to monitor and analyze data from each layer of the technology stack, from the user interface to the network...Read more
What is New Relic tool used for?
1 Comment
CB
Monitoring and troubleshooting all websites, web services and infrastructure running them. We are very happy with the product! Also the alerting and the AI...Read more
New Relic has no more discussions with answers
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