# Bigin by Zoho CRM vs Zoho CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho CRM excels in providing a comprehensive view of leads from various sources, such as social campaigns and website forms. Users appreciate the ability to tag sources easily, which simplifies the process of passing quality leads to the sales team and tracking performance.
- **Users say** that Bigin by Zoho CRM stands out for its straightforward usability, particularly for project tracking. Many find the mobile version to be fast and easy to navigate, making it a great choice for teams that need to stay updated on notifications and tasks while on the go.
- **Reviewers mention** that Zoho CRM offers robust project management capabilities, allowing users to manage client accounts effectively. The ability to create custom data fields for contacts and sales pipelines is highlighted as a significant advantage, making it easier to track client and vendor information.
- **According to verified reviews** , Bigin by Zoho CRM is praised for its simplicity and lack of unnecessary features, which makes onboarding new team members a smooth process. Users appreciate that they can focus on essential tasks without being overwhelmed by complex functionalities.
- **G2 reviewers report** that while Zoho CRM has a slightly lower overall satisfaction score, it still provides valuable features for sales engagement and analytics. Users find the integration capabilities and detailed reporting features beneficial for their sales strategies.
- **Users say** that Bigin by Zoho CRM's ease of use and intuitive design contribute to a positive user experience, especially for small businesses. The platform's focus on essential CRM functionalities without the clutter of advanced features resonates well with users looking for a straightforward solution.



| | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 861 | 2,944 | 
| **Largest Market Segment** | Small-Business (90.6% of reviews) | Small-Business (61.6% of reviews) | 
| **Entry Level Price** | $0.00 | Free | 

---
## Top Pros & Cons

### Bigin by Zoho CRM

Pros:
- Ease of Use (256 reviews)
- Simple (125 reviews)

Cons:
- Missing Features (81 reviews)
- Limited Features (75 reviews)

### Zoho CRM

Pros:
- Ease of Use (271 reviews)
- Features (172 reviews)

Cons:
- Learning Curve (112 reviews)
- Limited Features (71 reviews)

---
## Ratings Comparison
| Rating | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
  | **Meets Requirements** | 8.6 (774 reviews) | 8.4 (2494 reviews) | 
  | **Ease of Use** | 9.1 (796 reviews) | 8.3 (2518 reviews) | 
  | **Ease of Setup** | 8.7 (690 reviews) | 8.0 (1288 reviews) | 
  | **Ease of Admin** | 8.8 (466 reviews) | 8.0 (1026 reviews) | 
  | **Quality of Support** | 8.5 (698 reviews) | 7.7 (2285 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (441 reviews) | 8.0 (1001 reviews) | 
  | **Product Direction (% positive)** | 9.4 (755 reviews) | 8.0 (2421 reviews) | 

---
## Pricing

### Bigin by Zoho CRM

#### Entry-Level Pricing

Plan: Free Edition

Price: $0.00

Description: Single user

Key Features:
- Single Pipeline
- 500 Records
- Contacts, Products, and Activity Management

[Browse all 4 editions](https://www.g2.com/products/bigin-by-zoho-crm/pricing)

#### Free Trial

Yes

### Zoho CRM

#### Entry-Level Pricing

Plan: Free Edition

Price: Free

Description: With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.

Key Features:
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities

[Browse all 5 editions](https://www.g2.com/products/zoho-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 8.0/10 | 670 |
| **Zoho CRM** | 8.1/10 | 1983 |

#### Sales Force Automation

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Contact & Account Management** | 8.8 (505 reviews) | 8.5 (1670 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 8.3 (878 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | 8.9 (532 reviews) | 8.2 (1581 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.7 (483 reviews) | 8.2 (1640 reviews) ✓ Verified | 
| **Territory & Quota Management** | Feature Not Available | 7.8 (1186 reviews) ✓ Verified | 
| **Desktop Integration** | 8.2 (418 reviews) | 8.4 (673 reviews) ✓ Verified | 
| **Product & Price List Management** | 8.2 (407 reviews) | 7.9 (1217 reviews) ✓ Verified | 
| **Quote & Order Management** | 7.9 (369 reviews) | 8.0 (1210 reviews) ✓ Verified | 
| **Customer Contract Management** | Feature Not Available | 8.2 (1324 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Email Marketing** | 8.0 (400 reviews) | 8.1 (1351 reviews) ✓ Verified | 
| **Campaign Management** | 7.9 (386 reviews) | 7.9 (1307 reviews) ✓ Verified | 
| **Lead Management** | 8.7 (465 reviews) | 8.4 (1553 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.6 (376 reviews) | 8.0 (1130 reviews) ✓ Verified | 

#### Customer Support

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Case Management** | 8.0 (390 reviews) | 8.0 (1202 reviews) ✓ Verified | 
| **Customer Support Portal** | 7.9 (383 reviews) | 7.9 (1204 reviews) ✓ Verified | 
| **Knowledge Base** | 8.0 (375 reviews) | 7.9 (1236 reviews) ✓ Verified | 
| **Call Center Features** | 7.6 (376 reviews) | 7.8 (1068 reviews) ✓ Verified | 
| **Support Analytics** | 8.0 (363 reviews) | 8.0 (1112 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Reporting** | 8.2 (369 reviews) | 8.2 (1519 reviews) ✓ Verified | 
| **Dashboards** | 8.4 (394 reviews) | 8.2 (1567 reviews) ✓ Verified | 
| **Forecasting** | 7.9 (331 reviews) | 8.1 (1054 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Social Collaboration Features** | 7.7 (344 reviews) | 8.1 (1082 reviews) ✓ Verified | 
| **Social Network Integration** | 7.4 (346 reviews) | 8.0 (1091 reviews) ✓ Verified | 
| **Mobile User Support** | 8.2 (358 reviews) | 8.0 (1201 reviews) ✓ Verified | 

#### Platform

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Customization** | 8.2 (432 reviews) | 8.1 (875 reviews) ✓ Verified | 
| **Workflow Capability** | 8.4 (436 reviews) | 8.2 (846 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.7 (408 reviews) | 8.4 (859 reviews) ✓ Verified | 
| **Internationalization** | 8.0 (368 reviews) | 8.1 (649 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | Feature Not Available | 7.8 (548 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 8.0 (320 reviews) | 8.1 (719 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.9 (408 reviews) | 8.4 (854 reviews) ✓ Verified | 
| **Output Document Generation** | Feature Not Available | 8.1 (662 reviews) ✓ Verified | 

#### Integration

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Data Import & Export Tools** | 8.3 (347 reviews) | 8.3 (651 reviews) ✓ Verified | 
| **Integration APIs** | 8.0 (346 reviews) | 8.1 (646 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.9 (328 reviews) | 8.0 (606 reviews) ✓ Verified | 

#### Generative AI

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 8.2 (180 reviews) | 

#### Agentic AI - CRM

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (69 reviews) | 8.0 (67 reviews) | 
| **Multi-step Planning** | 7.7 (69 reviews) | 8.3 (65 reviews) | 
| **Cross-system Integration** | 7.8 (73 reviews) | 8.1 (69 reviews) | 
| **Adaptive Learning** | 7.5 (68 reviews) | 8.1 (67 reviews) | 
| **Natural Language Interaction** | 7.1 (69 reviews) | 8.3 (66 reviews) | 
| **Proactive Assistance** | 7.6 (69 reviews) | 8.3 (67 reviews) | 
| **Decision Making** | 7.7 (71 reviews) | 8.3 (68 reviews) | 

### CPQ

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Zoho CRM** | 7.7/10 | 121 |

#### Configuration - cpq

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Product Catalog** | Not enough data | Feature Not Available | 
| **Guided Selling** | Not enough data | Feature Not Available | 
| **Configuration Rules** | Not enough data | 8.3 (59 reviews) | 
| **Price Configuration** | Not enough data | 8.3 (55 reviews) | 
| **Visual Configuration** | Not enough data | 8.4 (60 reviews) | 

#### Pricing

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Pricing Flexibility** | Not enough data | 8.1 (62 reviews) | 
| **Discounting** | Not enough data | 7.5 (57 reviews) | 
| **Commerical Rules** | Not enough data | 8.1 (56 reviews) | 
| **Terms and Conditions** | Not enough data | 8.4 (58 reviews) | 
| **Approval Workflow** | Not enough data | 8.6 (58 reviews) | 
| **Renewals** | Not enough data | 8.5 (56 reviews) | 

#### Quoting

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Grouping** | Not enough data | 8.4 (58 reviews) | 
| **Version Control** | Not enough data | 8.4 (52 reviews) | 
| **Quote Document Generation** | Not enough data | 8.4 (53 reviews) | 
| **Ordering** | Not enough data | 8.4 (55 reviews) | 
| **Contracts** | Not enough data | 8.6 (52 reviews) | 

#### Admin

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Configuration Ease of Admin** | Not enough data | 8.2 (89 reviews) | 
| **Pricing Administration** | Not enough data | 7.7 (83 reviews) | 
| **Workflow Management** | Not enough data | 8.3 (86 reviews) | 
| **Document Management** | Not enough data | 8.3 (83 reviews) | 

#### Channels

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.1 (57 reviews) | 
| **Channel Partner Support** | Not enough data | 7.7 (52 reviews) | 
| **eCommerce** | Not enough data | 8.0 (49 reviews) | 

#### Platform

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **CRM Integration** | Not enough data | 8.4 (89 reviews) | 
| **Integration API** | Not enough data | 8.2 (85 reviews) | 
| **Internationalization** | Not enough data | 8.0 (77 reviews) | 
| **Scalability** | Not enough data | 8.5 (88 reviews) | 
| **Reporting and Dashboards** | Not enough data | 8.4 (90 reviews) | 
| **ERP Integration** | Not enough data | 8.6 (20 reviews) | 

#### Generative AI - cpq

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Dynamic Quoting** | Not enough data | 7.4 (15 reviews) | 
| **Dynamic Pricing** | Not enough data | 7.5 (16 reviews) | 
| **Personalized Sale Recommendations** | Not enough data | 7.7 (16 reviews) | 

### Sales Gamification

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Zoho CRM** | 8.7/10 | 75 |

#### Competition

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Competition Templates** | Not enough data | 8.7 (58 reviews) ✓ Verified | 
| **Custom Competitions** | Not enough data | 8.7 (57 reviews) ✓ Verified | 
| **Team Competitions** | Not enough data | 8.7 (57 reviews) ✓ Verified | 
| **Simultaneous Competitions** | Not enough data | 8.5 (53 reviews) ✓ Verified | 
| **Competition Adjustments** | Not enough data | 8.5 (55 reviews) ✓ Verified | 
| **Awards and Incentives** | Not enough data | 7.9 (18 reviews) | 

#### Agentic AI - Sales Gamification

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Integrations

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **CRM Integration** | Not enough data | 8.9 (61 reviews) ✓ Verified | 
| **Social Collaboration Integration** | Not enough data | 8.8 (59 reviews) | 
| **TV Streaming** | Not enough data | 8.7 (45 reviews) | 

#### Platform

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Reporting** | Not enough data | 8.8 (65 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.9 (64 reviews) ✓ Verified | 
| **Enterprise Scalability** | Not enough data | 8.8 (58 reviews) ✓ Verified | 
| **Data Import & Export Tools** | Not enough data | 8.8 (63 reviews) ✓ Verified | 
| **Performance and Reliability** | Not enough data | 8.8 (63 reviews) ✓ Verified | 

#### Employee Features

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **User Profiles** | Not enough data | 8.9 (66 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.8 (68 reviews) ✓ Verified | 
| **Mobile** | Not enough data | 8.8 (68 reviews) ✓ Verified | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Zoho CRM** | N/A | N/A |

#### Lead Generation

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Zoho CRM** | 8.5/10 | 80 |

#### Lead Facilitation

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | 8.4 (72 reviews) | 
| **Lead Qualification** | Not enough data | 8.8 (73 reviews) | 
| **Lead Follow-up** | Not enough data | 8.8 (73 reviews) | 
| **Meeting Scheduling ** | Not enough data | 8.8 (73 reviews) | 

#### Organization

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 8.6 (74 reviews) | 
| **Data Entry** | Not enough data | 8.4 (73 reviews) | 
| **Integrations / APIs** | Not enough data | 8.6 (73 reviews) | 

#### Performance Analysis

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Coaching ** | Not enough data | Feature Not Available | 
| **Peformance Tracking** | Not enough data | 8.6 (75 reviews) | 

#### Sales Analysis

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | 8.4 (69 reviews) | 
| **Sales Forecasting ** | Not enough data | 8.4 (73 reviews) | 

#### Generative AI

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (27 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (27 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 8.0/10 | 191 |
| **Zoho CRM** | 8.2/10 | 170 |

#### Integrated Workflows

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Task Management** | 8.6 (166 reviews) | 8.7 (160 reviews) | 
| **Email Tracking/Automation** | 8.3 (171 reviews) | 8.8 (156 reviews) | 
| **Calls and Voice** | 7.7 (148 reviews) | 8.3 (145 reviews) | 
| **Other Outreach Options ** | 8.0 (140 reviews) | 8.2 (141 reviews) | 
| **CRM Integration** | 8.7 (160 reviews) | 8.9 (154 reviews) | 
| **Calendar** | 8.2 (171 reviews) | 8.8 (152 reviews) | 
| **Shared Records** | 8.4 (154 reviews) | 8.5 (147 reviews) | 

#### Repeatability and Reportability

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Content Management** | 8.0 (144 reviews) | 8.4 (144 reviews) | 
| **Workflow Management** | 8.5 (156 reviews) | 8.6 (149 reviews) | 
| **Workflow Performance** | 8.4 (143 reviews) | 8.6 (142 reviews) | 
| **Sales Coaching and Insights** | Feature Not Available | 8.2 (138 reviews) | 
| **Gamification** | 7.0 (137 reviews) | 7.9 (120 reviews) | 

#### AI and Automation

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Lead Prioritization** | 8.1 (146 reviews) | 8.3 (146 reviews) | 
| **Lead Scoring** | 7.8 (142 reviews) | 8.5 (145 reviews) | 
| **Best Time of Day Scheduling** | 7.3 (139 reviews) | 8.3 (139 reviews) | 
| **Buyer Intelligence** | 7.4 (142 reviews) | 8.1 (133 reviews) | 
| **Machine Learning** | 6.7 (140 reviews) | 7.8 (125 reviews) | 

#### Generative AI

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 7.5 (69 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (23 reviews) | 7.9 (28 reviews) | 
| **Multi-step Planning** | 8.0 (22 reviews) | 7.8 (26 reviews) | 
| **Cross-system Integration** | 8.3 (23 reviews) | 8.0 (27 reviews) | 
| **Adaptive Learning** | 7.9 (22 reviews) | 7.9 (26 reviews) | 
| **Natural Language Interaction** | 8.0 (20 reviews) | 7.7 (27 reviews) | 
| **Proactive Assistance** | 8.0 (22 reviews) | 8.0 (27 reviews) | 
| **Decision Making** | 8.1 (24 reviews) | 8.1 (26 reviews) | 

### Quote-to-Cash

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Zoho CRM** | 8.4/10 | 56 |

#### Customer Requirements

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Quoting** | Not enough data | 8.5 (51 reviews) | 
| **Configuration** | Not enough data | 8.5 (50 reviews) | 
| **Pricing** | Not enough data | 8.5 (52 reviews) | 

#### Contracts

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Creation** | Not enough data | 8.5 (50 reviews) | 
| **Negotiation** | Not enough data | 8.2 (47 reviews) | 
| **Execution** | Not enough data | 8.4 (50 reviews) | 

#### Revenue

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Invoicing** | Not enough data | 8.5 (52 reviews) | 
| **Matching** | Not enough data | 8.5 (50 reviews) | 
| **Recognition** | Not enough data | 8.4 (47 reviews) | 

### Customer Journey Mapping

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Zoho CRM** | 8.4/10 | 106 |

#### Platform Basics

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Templates** | Not enough data | 8.4 (98 reviews) | 
| **Exporting** | Not enough data | 8.6 (93 reviews) | 
| **Multi-user Access and Collaboration** | Not enough data | 8.6 (97 reviews) | 
| **Multiple Personas** | Not enough data | 8.4 (89 reviews) | 
| **Data Analytics ** | Not enough data | 8.8 (57 reviews) | 

#### Agentic AI - Customer Journey Mapping

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (13 reviews) | 

### Client Portal

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Zoho CRM** | 8.7/10 | 89 |

#### Content

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Document Collaboration** | Not enough data | 8.9 (79 reviews) | 
| **Versioning** | Not enough data | 8.6 (76 reviews) | 
| **E-Signature** | Not enough data | 8.5 (76 reviews) | 
| **File Request** | Not enough data | 8.7 (77 reviews) | 
| **Feedback** | Not enough data | 8.6 (74 reviews) | 

#### Collaboration

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Billing and Invoicing** | Not enough data | 8.8 (76 reviews) | 
| **Instant Messaging** | Not enough data | 8.5 (78 reviews) | 
| **Project Management** | Not enough data | 9.0 (80 reviews) | 
| **Analytics** | Not enough data | 9.0 (83 reviews) | 
| **Time Tracking** | Not enough data | 8.7 (78 reviews) | 
| **Mobile Application** | Not enough data | 8.7 (75 reviews) | 

### Lead Capture

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Zoho CRM** | 8.5/10 | 44 |

#### Lead Monitoring

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Features** | Not enough data | 9.0 (42 reviews) | 
| **Performance** | Not enough data | 8.9 (42 reviews) | 
| **Identification** | Not enough data | 8.7 (42 reviews) | 

#### Agentic AI - Lead Capture

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.2 (27 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (27 reviews) | 

#### Data Capture

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Mobile** | Not enough data | 8.3 (42 reviews) | 
| **Websites** | Not enough data | 8.5 (42 reviews) | 
| **Social Media** | Not enough data | 8.1 (42 reviews) | 
| **Data** | Not enough data | 8.3 (42 reviews) | 

#### Analytics

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Export/Import** | Not enough data | 9.1 (42 reviews) | 
| **Reporting** | Not enough data | 8.8 (42 reviews) | 

#### Customization

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Forms** | Not enough data | 8.7 (41 reviews) | 
| **Personalization** | Not enough data | 8.6 (41 reviews) | 
| **Templates** | Not enough data | 8.7 (42 reviews) | 
| **Integration** | Not enough data | 8.7 (42 reviews) | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Zoho CRM** | 7.9/10 | 23 |

#### Agentic AI - Lead Scoring

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.4 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 6.7 (13 reviews) | 
| **Adaptive Learning** | Not enough data | 6.7 (12 reviews) | 
| **Decision Making** | Not enough data | 6.8 (12 reviews) | 

#### Attribution

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Lead Opportunity** | Not enough data | 8.5 (21 reviews) | 
| **Lead Assignment** | Not enough data | 8.6 (22 reviews) | 
| **Pipeline Acceleration** | Not enough data | 8.0 (21 reviews) | 

#### Discovery

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Lead Management** | Not enough data | 8.6 (22 reviews) | 
| **Scoring/Ranking** | Not enough data | 8.3 (21 reviews) | 
| **Lead Context** | Not enough data | 8.3 (22 reviews) | 

#### Management

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Conversion Viability** | Not enough data | 8.4 (22 reviews) | 
| **Workflow** | Not enough data | 8.4 (22 reviews) | 

#### Platform

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Data Synchronization** | Not enough data | 8.4 (22 reviews) | 
| **Analysis** | Not enough data | 8.3 (21 reviews) | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 8.1/10 | 114 |
| **Zoho CRM** | 8.3/10 | 198 |

#### Agentic AI - Sales Performance Management

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (12 reviews) | 7.9 (21 reviews) | 
| **Natural Language Interaction** | 8.3 (11 reviews) | 8.1 (20 reviews) | 
| **Proactive Assistance** | 8.8 (12 reviews) | 7.9 (21 reviews) | 

#### Incentives

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Badges** | 7.6 (90 reviews) | 8.2 (153 reviews) ✓ Verified | 
| **Triggers** | 8.0 (96 reviews) | 8.4 (160 reviews) ✓ Verified | 
| **Commission Calculator** | 7.0 (92 reviews) | 8.0 (152 reviews) ✓ Verified | 
| **Leaderboards** | 7.7 (92 reviews) | 8.4 (161 reviews) ✓ Verified | 

#### Personalization

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Profiles** | 8.3 (98 reviews) | 8.5 (177 reviews) ✓ Verified | 
| **Custom Reports** | 8.1 (97 reviews) | 8.6 (178 reviews) ✓ Verified | 
| **Dashboards** | 8.5 (101 reviews) | 8.6 (184 reviews) ✓ Verified | 
| **Goal Setting** | 8.2 (94 reviews) | 8.4 (171 reviews) ✓ Verified | 

#### Administrative

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Integration** | 8.3 (94 reviews) | 8.5 (169 reviews) ✓ Verified | 
| **Employee Structure** | 8.1 (92 reviews) | 8.5 (173 reviews) ✓ Verified | 
| **Behavior Monitoring** | Feature Not Available | 8.4 (161 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 7.6/10 | 109 |
| **Zoho CRM** | 8.0/10 | 161 |

#### Agentic AI - Email Tracking

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (13 reviews) | 7.7 (30 reviews) | 
| **Multi-step Planning** | 7.3 (13 reviews) | 7.5 (29 reviews) | 
| **Cross-system Integration** | 6.9 (14 reviews) | 7.6 (30 reviews) | 
| **Adaptive Learning** | 7.1 (14 reviews) | 7.0 (29 reviews) | 
| **Natural Language Interaction** | 7.3 (13 reviews) | 7.0 (30 reviews) | 
| **Proactive Assistance** | 7.2 (13 reviews) | 7.4 (30 reviews) | 
| **Decision Making** | 7.3 (13 reviews) | 7.6 (29 reviews) | 

#### Analytics

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Open Rates** | 8.0 (95 reviews) | 8.3 (138 reviews) | 
| **Link Activity** | Feature Not Available | 8.3 (143 reviews) | 
| **Attachment Activity** | Feature Not Available | 8.4 (144 reviews) | 

#### Customizations

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Email Platform Integration** | 8.3 (101 reviews) | 8.7 (148 reviews) | 
| **Email Scheduling** | 8.0 (96 reviews) | 8.8 (145 reviews) | 
| **Notifications** | 8.3 (100 reviews) | 8.7 (146 reviews) | 
| **Email Categorization** | 8.0 (93 reviews) | 8.7 (142 reviews) | 
| **Templates** | 8.1 (93 reviews) | 8.6 (147 reviews) | 

#### Generative AI

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 7.6 (59 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 8.0/10 | 155 |
| **Zoho CRM** | 8.1/10 | 173 |

#### Agentic AI - Sales Analytics

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (11 reviews) | 7.5 (31 reviews) | 
| **Cross-system Integration** | 8.2 (12 reviews) | 7.5 (31 reviews) | 
| **Adaptive Learning** | 8.5 (12 reviews) | 7.2 (30 reviews) | 
| **Natural Language Interaction** | 7.9 (12 reviews) | 7.3 (30 reviews) | 
| **Proactive Assistance** | 7.9 (12 reviews) | 7.4 (31 reviews) | 

#### Data Sourcing

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Data Sourcing** | 7.8 (121 reviews) | 8.3 (145 reviews) | 
| **Exporting & Sharing Data** | 8.3 (120 reviews) | 8.4 (149 reviews) | 
| **Multi-Device Data Visualization** | 8.3 (114 reviews) | 8.3 (142 reviews) | 
| **Interactive Dashboards** | 8.3 (115 reviews) | 8.6 (156 reviews) | 
| **Data Segmentation** | 8.2 (116 reviews) | 8.5 (147 reviews) | 

#### Predictive Analytics

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Lead Scoring** | 7.7 (123 reviews) | 8.5 (147 reviews) | 
| **Opportunity Scoring** | 7.7 (122 reviews) | 8.3 (139 reviews) | 
| **Risk Analysis** | 7.3 (118 reviews) | 8.1 (124 reviews) | 
| **Live Forecasting** | 7.8 (125 reviews) | 8.2 (130 reviews) | 

#### Sales Management

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Live Pipeline Management** | 8.8 (132 reviews) | 8.5 (154 reviews) | 
| **Sales Gamification** | 7.6 (124 reviews) | 8.3 (131 reviews) | 
| **Account-Based Analytics** | 8.0 (123 reviews) | 8.5 (145 reviews) | 
| **Activity Tracking** | 8.3 (128 reviews) | 8.8 (152 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 7.5/10 | 69 |
| **Zoho CRM** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.3 (10 reviews) | Not enough data | 

#### Calling

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Record Calls** | 7.0 (55 reviews) | Not enough data | 
| **Generate Location** | 6.8 (54 reviews) | Not enough data | 
| **Call Types** | 7.3 (55 reviews) | Not enough data | 
| **Click-to-Call** | 7.3 (54 reviews) | Not enough data | 
| **Auto Dialer** | 6.7 (9 reviews) | Not enough data | 

#### Contacts

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Personalization** | 8.2 (59 reviews) | Not enough data | 
| **Information Locater** | 7.8 (56 reviews) | Not enough data | 
| **Record Prospect Data** | 8.1 (58 reviews) | Not enough data | 

#### Insights

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Notes** | 8.3 (55 reviews) | Not enough data | 
| **Daily Summary** | 8.2 (56 reviews) | Not enough data | 
| **Automated Voicemails** | 6.5 (54 reviews) | Not enough data | 
| **Automated Emails** | 7.6 (59 reviews) | Not enough data | 
| **Sorts Prospects** | 7.8 (54 reviews) | Not enough data | 
| **Automated Note Taking** | 7.2 (9 reviews) | Not enough data | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Zoho CRM** | 7.8/10 | 12 |

#### Agentic AI - Sales Enablement

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.1 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.1 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 6.1 (6 reviews) | 

#### Content Management

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Content Import** | Not enough data | 8.2 (10 reviews) | 
| **Content Creation** | Not enough data | 8.0 (10 reviews) | 
| **Templates** | Not enough data | 8.0 (10 reviews) | 
| **Advanced Search** | Not enough data | 8.8 (10 reviews) | 
| **Content Storage** | Not enough data | 8.2 (10 reviews) | 

#### Analytics

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Reporting** | Not enough data | 9.0 (10 reviews) | 
| **Alerts** | Not enough data | 8.3 (10 reviews) | 
| **Account-Based Engagement** | Not enough data | 8.3 (10 reviews) | 
| **Content Utilization** | Not enough data | 8.3 (10 reviews) | 

#### Learning Management - Sales Enablement

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Sales Training ** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Sales Onboarding** | Not enough data | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Cross-Functional Alignment** | Not enough data | Not enough data | 
| **AI and Automation** | Not enough data | Not enough data | 
| **End-to-End Customer Journey Insights** | Not enough data | Not enough data | 

### Insurance CRM

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Zoho CRM** | N/A | N/A |

#### Relationship Management - Insurance CRM

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Renewal Management** | Not enough data | Not enough data | 
| **Client Communication Tools** | Not enough data | Not enough data | 
| **Lead Tracking** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Winbacks** | Not enough data | Not enough data | 
| **Communication History** | Not enough data | Not enough data | 
| **Activity Management** | Not enough data | Not enough data | 
| **Reputation Management** | Not enough data | Not enough data | 

#### Follow up Automation - Insurance CRM

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Automated Follow-Ups** | Not enough data | Not enough data | 
| **Marketing Campaigns** | Not enough data | Not enough data | 

#### Document Management - Insurance CRM

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Documentation handling** | Not enough data | Not enough data | 

#### Integrations & Reports - Insurance CRM

| Feature | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Reporting & Analytics** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [CRM Software](https://www.g2.com/categories/crm), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management)

**Unique to Bigin by Zoho CRM (1):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking)

**Unique to Zoho CRM (10):** [Client Portal Software](https://www.g2.com/categories/client-portal), [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping), [Quote-to-Cash Software](https://www.g2.com/categories/quote-to-cash), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Gamification Software](https://www.g2.com/categories/sales-gamification), [CPQ Software](https://www.g2.com/categories/cpq), [Lead Capture Software](https://www.g2.com/categories/lead-capture), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Insurance CRM Software](https://www.g2.com/categories/insurance-crm)


---
## Reviewer Demographics

### By Company Size

| Segment | Bigin by Zoho CRM | Zoho CRM | 
|---|---|---|
| **Small-Business** | 90.6% | 61.6% | 
| **Mid-Market** | 8.3% | 32.4% | 
| **Enterprise** | 1.2% | 6.0% | 

### By Industry

#### Bigin by Zoho CRM

- **Marketing and Advertising:** 10.3%
- **Information Technology and Services:** 10.1%
- **Computer Software:** 5.9%
- **Consulting:** 5.3%
- **Real Estate:** 4.5%
- **Education Management:** 4.4%
- **Financial Services:** 4.3%
- **Accounting:** 2.9%
- **Construction:** 2.9%
- **Leisure, Travel & Tourism:** 2.4%
- **Other:** 47.0%

#### Zoho CRM

- **Information Technology and Services:** 16.1%
- **Computer Software:** 10.0%
- **Marketing and Advertising:** 8.9%
- **Financial Services:** 3.5%
- **Real Estate:** 3.5%
- **Education Management:** 3.0%
- **Retail:** 2.1%
- **Internet:** 2.1%
- **Accounting:** 2.0%
- **Management Consulting:** 1.9%
- **Other:** 46.9%

---
## Alternatives

### Alternatives to Bigin by Zoho CRM

- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13890 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3103 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25864 reviews)
- [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.5/5 stars (1402 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2058 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (665 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14762 reviews)

### Alternatives to Zoho CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25864 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13890 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9697 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (480 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14762 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3103 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2058 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)

---
## Top Discussions

### Bigin by Zoho CRM

- Title: [Does Bigin integrate with Zoho CRM?](https://www.g2.com/discussions/does-bigin-integrate-with-zoho-crm) — 2 comments, 1 upvote
  > **Top comment:** "Yes it's possible. Make sure to add a user to both Bigin and CRM for the records to be assigned to the same owners after the sync. When the user is not..."
- Title: [What is Zoho Bigin?](https://www.g2.com/discussions/what-is-zoho-bigin) — 2 comments
  > **Top comment:** "It is a CRM, but in a much more simplified version than zohoCRM, yet it is powerful. As a professional experience, I can indicate that it contributes to..."
- Title: [What is Bigin used for?](https://www.g2.com/discussions/what-is-bigin-used-for) — 1 comment
  > **Top comment:** "It is a CRM, a system to improve customer relationships and management, it will facilitate and help you improve follow-up."

### Zoho CRM

- Title: [What have you found better than ZOHO](https://www.g2.com/discussions/what-have-you-found-better-than-zoho) — 5 comments, 1 upvote
  > **Top comment:** "Zoho One, with over 45 business applications,  all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus..."
- Title: [Is Zoho CRM really free?](https://www.g2.com/discussions/is-zoho-crm-really-free) — 4 comments, 5 upvotes
  > **Top comment:** "It free in trail after that you have to pay "
- Title: [What are the key strengths of Zoho CRM in managing customer relationships compared to other CRM platforms?](https://www.g2.com/discussions/zoho-crm-what-are-the-key-strengths-of-zoho-crm-in-managing-customer-relationships-compared-to-other-crm-platf) — 3 comments, 1 upvote
  > **Top comment:** "Zoho CRM has some great strengths when it comes to managing customer relationships. First, it's highly customizable, so you can easily tweak the platform to..."
- Title: [What are the key strengths of Zoho CRM in managing customer relationships compared to other CRM platforms?](https://www.g2.com/discussions/what-are-the-key-strengths-of-zoho-crm-in-managing-customer-relationships-compared-to-other-crm-platforms) — 3 comments
  > **Top comment:** "1. Affordable 
2. Flexible and great customisation 
3. Good user friendly interface "
- Title: [can we create segmentation in this](https://www.g2.com/discussions/can-we-create-segmentation-in-this) — 3 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes Lavanya,

Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bigin-by-zoho-crm-vs-zoho-crm)