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At a Glance
Market Segments
Small-Business (90.2% of reviews)
Small-Business (62.1% of reviews)
Entry-Level Pricing
$7.00
Free
Bigin by Zoho CRM
Star Rating
(703)4.6 out of 5
Market Segments
Small-Business (90.2% of reviews)
Pros & Cons
Entry-Level Pricing
$7.00
Browse all 3 pricing plansZoho CRM
Star Rating
(2,838)4.1 out of 5
Market Segments
Small-Business (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Bigin by Zoho CRM excels in ease of use, scoring 9.1 compared to Zoho CRM's 8.3. Reviewers mention that Bigin's intuitive interface and streamlined features make it particularly user-friendly for small businesses.
- Reviewers mention that Bigin by Zoho CRM has a higher ease of setup score of 8.8, while Zoho CRM scores 7.9. Users say that Bigin's straightforward onboarding process allows teams to get started quickly without extensive training.
- Users on G2 highlight the superior quality of support for Bigin by Zoho CRM, which scores 8.5 compared to Zoho CRM's 7.6. Reviewers mention that Bigin's support team is responsive and helpful, making it easier to resolve issues promptly.
- Reviewers say that Bigin by Zoho CRM shines in opportunity and pipeline management, scoring 8.7 versus Zoho CRM's 8.2. Users report that Bigin's visual pipeline features and tracking capabilities help them manage sales opportunities more effectively.
- Users report that Zoho CRM has a slight edge in CRM integration, scoring 8.9 compared to Bigin's 8.6. Reviewers mention that Zoho CRM's extensive integration options with third-party applications provide greater flexibility for businesses with diverse needs.
- G2 users highlight that Bigin by Zoho CRM is particularly well-suited for small businesses, with 89.5% of reviews coming from this segment, compared to 61.9% for Zoho CRM. Reviewers mention that Bigin's pricing and features are tailored to the needs of smaller organizations, making it a more attractive option for them.
Pricing
Entry-Level Pricing
Bigin by Zoho CRM
Express
$7.00
$7/user/month - Billed Annually
- Team Pipelines (3)
- 50,000 Records
- Instant Workflows (10)
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Bigin by Zoho CRM
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
8.6
630
8.4
2,413
Ease of Use
9.1
647
8.3
2,427
Ease of Setup
8.8
539
7.9
1,197
Ease of Admin
8.8
410
8.0
1,005
Quality of Support
8.5
570
7.6
2,207
Has the product been a good partner in doing business?
8.7
387
8.0
981
Product Direction (% positive)
9.3
625
8.0
2,349
Features by Category
Sales Force Automation
8.7
443
8.5
1620
|
Verified
Feature Not Available
8.3
870
|
Verified
8.8
451
8.2
1543
|
Verified
8.6
443
8.2
1619
|
Verified
Feature Not Available
7.8
1183
|
Verified
8.2
405
8.4
665
|
Verified
8.2
403
7.9
1213
|
Verified
7.9
364
8.0
1203
|
Verified
Feature Not Available
8.2
1315
|
Verified
Marketing Automation
8.0
391
8.0
1332
|
Verified
7.9
383
7.9
1295
|
Verified
8.5
413
8.4
1517
|
Verified
7.6
372
7.9
1121
|
Verified
Customer Support
8.0
384
8.0
1195
|
Verified
7.9
382
7.9
1198
|
Verified
8.0
374
7.9
1232
|
Verified
7.6
373
7.8
1066
|
Verified
8.0
361
8.0
1108
|
Verified
Reporting & Analytics
8.2
348
8.2
1494
|
Verified
8.4
382
8.2
1550
|
Verified
7.9
328
8.1
1050
|
Verified
Mobile & Social
7.7
338
8.1
1078
|
Verified
7.4
341
8.0
1089
|
Verified
8.2
343
8.0
1194
|
Verified
Platform
8.2
394
8.1
854
|
Verified
8.4
400
8.1
825
|
Verified
8.7
397
8.4
856
|
Verified
8.0
364
8.1
647
|
Verified
Feature Not Available
7.8
547
|
Verified
8.0
316
8.1
717
|
Verified
8.9
382
8.4
838
|
Verified
Feature Not Available
8.1
660
|
Verified
Integration
8.4
341
8.3
648
|
Verified
7.9
330
8.1
631
|
Verified
7.9
313
8.0
596
|
Verified
Generative AI
Feature Not Available
8.2
178
Agentic AI - CRM
7.4
67
8.1
64
7.6
66
8.3
62
7.7
67
8.0
63
7.4
66
8.0
63
7.1
67
8.2
63
7.6
67
8.2
63
7.6
68
8.2
63
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Pricing
Not enough data
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Quoting
Not enough data
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Admin
Not enough data
8.3
88
Not enough data
7.7
83
Not enough data
8.3
86
Not enough data
8.3
83
Channels
Not enough data
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Platform
Not enough data
8.4
89
Not enough data
8.2
85
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.7
57
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.7
56
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
8.5
54
|
Verified
Not enough data
7.7
17
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
60
|
Verified
Not enough data
8.7
58
Not enough data
8.7
44
Platform
Not enough data
8.8
64
|
Verified
Not enough data
8.9
63
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
62
|
Verified
Not enough data
8.7
62
|
Verified
Employee Features
Not enough data
8.9
65
|
Verified
Not enough data
8.7
67
|
Verified
Not enough data
8.8
67
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
71
Not enough data
8.8
72
Not enough data
8.8
72
Not enough data
8.8
72
Organization
Not enough data
8.6
73
Not enough data
8.4
72
Not enough data
8.5
72
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
74
Sales Analysis
Not enough data
8.4
68
Not enough data
8.4
72
Generative AI
Not enough data
8.1
26
Not enough data
7.9
26
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
8.6
164
8.7
160
8.3
169
8.8
156
7.7
147
8.3
146
8.0
139
8.2
141
8.7
158
8.9
154
8.2
170
8.8
153
8.4
153
8.5
148
Repeatability and Reportability
8.0
144
8.4
145
8.5
156
8.6
150
8.4
143
8.5
143
Feature Not Available
8.2
138
7.1
135
7.9
121
AI and Automation
8.2
146
8.2
147
7.8
142
8.4
146
7.3
138
8.3
140
7.4
141
8.1
134
6.8
138
7.8
126
Generative AI
Feature Not Available
7.4
69
Agentic AI - Sales Engagement
7.7
22
7.8
27
7.9
21
7.7
25
8.3
22
7.9
26
7.9
21
7.8
25
8.1
19
7.6
26
8.0
21
7.9
26
8.1
23
8.0
25
Customer Requirements
Not enough data
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Contracts
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Revenue
Not enough data
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Platform Basics
Not enough data
8.4
96
Not enough data
8.6
91
Not enough data
8.5
95
Not enough data
8.3
87
Not enough data
8.7
54
Agentic AI - Customer Journey Mapping
Not enough data
6.7
10
Content
Not enough data
8.9
78
Not enough data
8.6
75
Not enough data
8.5
75
Not enough data
8.7
76
Not enough data
8.6
74
Collaboration
Not enough data
8.7
75
Not enough data
8.5
77
Not enough data
8.9
79
Not enough data
8.9
82
Not enough data
8.7
76
Not enough data
8.6
74
Lead Monitoring
Not enough data
9.0
41
Not enough data
8.9
41
Not enough data
8.7
41
Agentic AI - Lead Capture
Not enough data
7.1
26
Not enough data
7.1
26
Data Capture
Not enough data
8.3
41
Not enough data
8.5
41
Not enough data
8.1
41
Not enough data
8.3
41
Analytics
Not enough data
9.1
41
Not enough data
8.8
41
Customization
Not enough data
8.7
40
Not enough data
8.5
40
Not enough data
8.8
41
Not enough data
8.7
41
Agentic AI - Lead Scoring
Not enough data
6.1
11
Not enough data
6.4
12
Not enough data
6.4
11
Not enough data
6.5
11
Attribution
Not enough data
8.4
20
Not enough data
8.5
21
Not enough data
7.9
20
Discovery
Not enough data
8.6
21
Not enough data
8.3
20
Not enough data
8.2
21
Management
Not enough data
8.3
21
Not enough data
8.3
21
Platform
Not enough data
8.3
21
Not enough data
8.3
20
Agentic AI - Sales Performance Management
8.3
11
7.9
20
8.3
10
8.2
19
8.8
11
7.8
20
Incentives
7.6
89
8.2
152
|
Verified
8.0
95
8.3
159
|
Verified
7.0
91
8.0
151
|
Verified
7.7
91
8.4
160
|
Verified
Personalization
8.3
97
8.5
176
|
Verified
8.1
95
8.6
177
|
Verified
8.5
99
8.6
183
|
Verified
8.2
93
8.4
170
|
Verified
Administrative
8.3
93
8.5
168
|
Verified
8.1
91
8.5
172
|
Verified
Feature Not Available
8.3
160
Agentic AI - Email Tracking
7.1
13
7.6
29
7.3
13
7.4
28
6.9
13
7.5
29
7.1
13
6.9
28
7.3
13
6.9
29
7.2
13
7.4
29
7.2
12
7.5
28
Analytics
8.0
95
8.3
138
Feature Not Available
8.3
144
Feature Not Available
8.4
145
Customizations
8.3
100
8.7
149
7.9
95
8.8
146
8.3
100
8.7
147
8.0
92
8.7
143
8.1
92
8.6
148
Generative AI
Feature Not Available
7.6
59
Agentic AI - Sales Analytics
8.2
11
7.4
28
8.3
11
7.5
28
8.5
11
7.0
28
7.9
11
7.3
28
8.0
11
7.4
28
Data Sourcing
7.9
119
8.3
143
8.3
118
8.4
147
8.3
112
8.3
140
8.4
113
8.6
152
8.2
114
8.5
144
Predictive Analytics
7.7
121
8.5
144
7.7
120
8.3
136
7.4
116
8.0
122
7.8
124
8.2
128
Sales Management
8.9
129
8.5
151
7.6
122
8.3
129
8.0
121
8.5
142
8.3
127
8.8
149
Agentic AI - Outbound Call Tracking
7.2
10
Not enough data
7.3
10
Not enough data
Calling
7.0
56
Not enough data
6.8
55
Not enough data
7.3
56
Not enough data
7.4
55
Not enough data
6.7
9
Not enough data
Contacts
8.2
60
Not enough data
7.8
57
Not enough data
8.1
59
Not enough data
Insights
8.3
56
Not enough data
8.2
57
Not enough data
6.5
55
Not enough data
7.6
60
Not enough data
7.8
55
Not enough data
7.2
9
Not enough data
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bigin by Zoho CRM and Zoho CRM are categorized as Sales Engagement, Email Tracking, CRM, Sales Analytics, and Sales Performance Management
Unique Categories
Bigin by Zoho CRM is categorized as Outbound Call Tracking
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, AI Sales Assistant, Quote Management, Sales Gamification, CPQ, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
Reviews
Reviewers' Company Size
Bigin by Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.1%
Marketing and Advertising
10.4%
Computer Software
5.9%
Consulting
4.9%
Education Management
4.9%
Other
62.8%
Information Technology and Services
15.9%
Computer Software
9.8%
Marketing and Advertising
9.0%
Real Estate
3.5%
Financial Services
3.5%
Other
58.3%
Alternatives
Discussions
What is Zoho Bigin?
2 Comments
JM
It is a CRM, but in a much more simplified version than zohoCRM, yet it is powerful. As a professional experience, I can indicate that it contributes to...Read more
Does Bigin integrate with Zoho CRM?
2 Comments
AC
Yes it's possible. Make sure to add a user to both Bigin and CRM for the records to be assigned to the same owners after the sync. When the user is not...Read more
What is Bigin used for?
1 Comment
AC
It is a CRM, a system to improve customer relationships and management, it will facilitate and help you improve follow-up.Read more
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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