# Bigin by Zoho CRM vs Vtiger Sales Comparison --- ## AI Generated Summary - **G2 reviewers report** that Bigin by Zoho CRM excels in user experience, with a simple and user-friendly interface that makes pipeline management straightforward. Users appreciate how it integrates seamlessly with other Zoho applications, enhancing workflow efficiency and reducing manual tasks through automation features. - **Users say** that Vtiger Sales stands out for its all-in-one platform that combines sales, marketing, and customer support modules. This unified approach simplifies managing the entire customer lifecycle, making it easier for teams to collaborate and access necessary tools in one place. - **Reviewers mention** that Bigin by Zoho CRM has a significant edge in recent user feedback, with a much higher volume of reviews indicating a strong market presence and satisfaction. This suggests that users are actively engaging with the product and finding value in its features. - **According to verified reviews** , Vtiger Sales is praised for its ease of use and integration capabilities, particularly during the migration process. Users highlight the support team’s effectiveness in making transitions smooth, which is a crucial factor for businesses looking to implement new software. - **G2 reviewers note** that while both products have similar scores in meeting requirements, Bigin by Zoho CRM has a slight advantage in ease of use, with users reporting a more intuitive experience that helps them manage leads and deals efficiently. - **Users express** that Vtiger Sales offers robust customization options, allowing businesses to tailor the platform to their specific needs. This flexibility is particularly beneficial for small businesses looking to adapt the software to their unique workflows. | | Bigin by Zoho CRM | Vtiger Sales | |---|---|---| | **Star Rating** | 4.6 out of 5 | 4.2 out of 5 | | **Total Reviews** | 854 | 32 | | **Largest Market Segment** | Small-Business (90.5% of reviews) | Small-Business (59.3% of reviews) | | **Entry Level Price** | $0.00 | $10/ user / month (annually) | --- ## Top Pros & Cons ### Bigin by Zoho CRM Pros: - Ease of Use (256 reviews) - Simple (125 reviews) Cons: - Missing Features (81 reviews) - Limited Features (75 reviews) ### Vtiger Sales Pros: - Customer Support (2 reviews) - Automation Features (1 reviews) Cons: - Performance Issues (1 reviews) --- ## Ratings Comparison | Rating | Bigin by Zoho CRM | Vtiger Sales | |---|---|---| | **Meets Requirements** | 8.6 (766 reviews) | 8.6 (24 reviews) | | **Ease of Use** | 9.1 (787 reviews) | 8.6 (23 reviews) | | **Ease of Setup** | 8.8 (681 reviews) | 8.8 (13 reviews) | | **Ease of Admin** | 8.8 (459 reviews) | 9.2 (12 reviews) | | **Quality of Support** | 8.5 (691 reviews) | 8.4 (22 reviews) | | **Has the product been a good partner in doing business?** | 8.6 (435 reviews) | 8.6 (12 reviews) | | **Product Direction (% positive)** | 9.4 (748 reviews) | 7.5 (23 reviews) | --- ## Pricing ### Bigin by Zoho CRM #### Entry-Level Pricing Plan: Free Edition Price: $0.00 Description: Single user Key Features: - Single Pipeline - 500 Records - Contacts, Products, and Activity Management [Browse all 4 editions](https://www.g2.com/products/bigin-by-zoho-crm/pricing) #### Free Trial Yes ### Vtiger Sales #### Entry-Level Pricing Plan: Starter Price: $10 / user / month (annually) Description: Or $14 / user / month (monthly)<br/><br/> For a full list of Sales features, see<br/><a href="https://www.vtiger.com/sales-crm-pricing/">the sales granular pricing table</a> Key Features: - Contact Management - Sales Pipeline Management - Smart Webforms [Browse all 3 editions](https://www.g2.com/products/vtiger-sales/pricing) #### Free Trial No --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Bigin by Zoho CRM** | 8.0/10 | 661 | | **Vtiger Sales** | 8.7/10 | 24 | #### Sales Force Automation | Feature | Bigin by Zoho CRM | Vtiger Sales | |---|---|---| | **Contact & Account Management** | 8.8 (502 reviews) | 9.1 (18 reviews) ✓ Verified | | **Opportunity & Pipeline Mgmt.** | 8.9 (528 reviews) | 8.7 (18 reviews) ✓ Verified | | **Task / Activity Management** | 8.7 (479 reviews) | 8.9 (16 reviews) ✓ Verified | | **Territory & Quota Management** | Feature Not Available | 8.2 (15 reviews) ✓ Verified | | **Desktop Integration** | 8.2 (418 reviews) | 8.6 (17 reviews) ✓ Verified | | **Product & Price List Management** | 8.2 (407 reviews) | 8.6 (17 reviews) ✓ Verified | | **Quote & Order Management** | 7.9 (369 reviews) | 8.6 (15 reviews) ✓ Verified | | **Customer Contract Management** | Feature Not Available | 8.8 (17 reviews) ✓ Verified | #### Marketing Automation | Feature | Bigin by Zoho CRM | Vtiger Sales | |---|---|---| | **Email Marketing** | 8.0 (400 reviews) | 7.6 (18 reviews) ✓ Verified | | **Campaign Management** | 7.9 (386 reviews) | 8.4 (18 reviews) ✓ Verified | | **Lead Management** | 8.7 (460 reviews) | 8.9 (19 reviews) ✓ Verified | | **Marketing ROI Analytics** | 7.6 (376 reviews) | Feature Not Available | #### Customer Support | Feature | Bigin by Zoho CRM | Vtiger Sales | |---|---|---| | **Case Management** | 8.0 (390 reviews) | Not enough data | | **Customer Support Portal** | 7.9 (383 reviews) | Not enough data | | **Knowledge Base** | 8.0 (375 reviews) | 9.7 (5 reviews) | | **Call Center Features** | 7.6 (375 reviews) | 8.3 (5 reviews) | | **Support Analytics** | 8.0 (363 reviews) | 9.4 (6 reviews) | #### Reporting & Analytics | Feature | Bigin by Zoho CRM | Vtiger Sales | |---|---|---| | **Reporting** | 8.2 (368 reviews) | 8.4 (17 reviews) ✓ Verified | | **Dashboards** | 8.4 (394 reviews) | 9.0 (18 reviews) ✓ Verified | | **Forecasting** | 7.9 (331 reviews) | 8.1 (17 reviews) ✓ Verified | #### Mobile & Social | Feature | Bigin by Zoho CRM | Vtiger Sales | |---|---|---| | **Social Collaboration Features** | 7.7 (343 reviews) | 8.7 (5 reviews) | | **Social Network Integration** | 7.4 (345 reviews) | Feature Not Available | | **Mobile User Support** | 8.2 (356 reviews) | 7.1 (17 reviews) ✓ Verified | #### Platform | Feature | Bigin by Zoho CRM | Vtiger Sales | |---|---|---| | **Customization** | 8.2 (431 reviews) | 9.5 (10 reviews) ✓ Verified | | **Workflow Capability** | 8.4 (435 reviews) | 8.7 (10 reviews) ✓ Verified | | **User, Role, and Access Management** | 8.6 (407 reviews) | 9.3 (10 reviews) ✓ Verified | | **Internationalization** | 8.0 (368 reviews) | 8.5 (8 reviews) ✓ Verified | | **Sandbox / Test Environments** | Feature Not Available | 8.5 (8 reviews) ✓ Verified | | **Document & Content Mgmt.** | 8.0 (320 reviews) | 9.3 (10 reviews) ✓ Verified | | **Performance and Reliability** | 8.9 (407 reviews) | 9.5 (10 reviews) ✓ Verified | | **Output Document Generation** | Feature Not Available | 9.5 (7 reviews) ✓ Verified | #### Integration | Feature | Bigin by Zoho CRM | Vtiger Sales | |---|---|---| | **Data Import & Export Tools** | 8.4 (346 reviews) | 9.0 (8 reviews) ✓ Verified | | **Integration APIs** | 8.0 (346 reviews) | 8.0 (9 reviews) ✓ Verified | | **Breadth of Partner Applications** | 7.9 (328 reviews) | 9.0 (7 reviews) ✓ Verified | #### Generative AI | Feature | Bigin by Zoho CRM | Vtiger Sales | |---|---|---| | **AI Text Generation** | Feature Not Available | Not enough data | #### Agentic AI - CRM | Feature | Bigin by Zoho CRM | Vtiger Sales | |---|---|---| | **Autonomous Task Execution** | 7.5 (69 reviews) | Not enough data | | **Multi-step Planning** | 7.7 (69 reviews) | Not enough data | | **Cross-system Integration** | 7.8 (73 reviews) | Not enough data | | **Adaptive Learning** | 7.5 (68 reviews) | Not enough data | | **Natural Language Interaction** | 7.1 (69 reviews) | Not enough data | | **Proactive Assistance** | 7.6 (69 reviews) | Not enough data | | **Decision Making** | 7.7 (71 reviews) | Not enough data | ### Sales Engagement | Product | Score | Reviews | |---|---|---| | **Bigin by Zoho CRM** | 8.0/10 | 191 | | **Vtiger Sales** | N/A | N/A | #### Integrated Workflows | Feature | Bigin by Zoho CRM | Vtiger Sales | |---|---|---| | **Task Management** | 8.6 (166 reviews) | Not enough data | | **Email Tracking/Automation** | 8.3 (171 reviews) | Not enough data | | **Calls and Voice** | 7.7 (148 reviews) | Not enough data | | **Other Outreach Options ** | 8.0 (140 reviews) | Not enough data | | **CRM Integration** | 8.7 (160 reviews) | Not enough data | | **Calendar** | 8.2 (171 reviews) | Not enough data | | **Shared Records** | 8.4 (154 reviews) | Not enough data | #### Repeatability and Reportability | Feature | Bigin by Zoho CRM | Vtiger Sales | |---|---|---| | **Content Management** | 8.0 (144 reviews) | Not enough data | | **Workflow Management** | 8.5 (156 reviews) | Not enough data | | **Workflow Performance** | 8.4 (143 reviews) | Not enough data | | **Sales Coaching and Insights** | Feature Not Available | Not enough data | | **Gamification** | 7.0 (137 reviews) | Not enough data | #### AI and Automation | Feature | Bigin by Zoho CRM | Vtiger Sales | |---|---|---| | **Lead Prioritization** | 8.1 (146 reviews) | Not enough data | | **Lead Scoring** | 7.8 (142 reviews) | Not enough data | | **Best Time of Day Scheduling** | 7.3 (139 reviews) | Not enough data | | **Buyer Intelligence** | 7.4 (142 reviews) | Not enough data | | **Machine Learning** | 6.7 (140 reviews) | Not enough data | #### Generative AI | Feature | Bigin by Zoho CRM | Vtiger Sales | |---|---|---| | **AI Text Generation** | Feature Not Available | Not enough data | #### Agentic AI - Sales Engagement | Feature | Bigin by Zoho CRM | Vtiger Sales | |---|---|---| | **Autonomous Task Execution** | 7.8 (23 reviews) | Not enough data | | **Multi-step Planning** | 8.0 (22 reviews) | Not enough data | | **Cross-system Integration** | 8.3 (23 reviews) | Not enough data | | **Adaptive Learning** | 7.9 (22 reviews) | Not enough data | | **Natural Language Interaction** | 8.0 (20 reviews) | Not enough data | | **Proactive Assistance** | 8.0 (22 reviews) | Not enough data | | **Decision Making** | 8.1 (24 reviews) | Not enough data | ### Sales Performance Management | Product | Score | Reviews | |---|---|---| | **Bigin by Zoho CRM** | 8.1/10 | 114 | | **Vtiger Sales** | N/A | N/A | #### Agentic AI - Sales Performance Management | Feature | Bigin by Zoho CRM | Vtiger Sales | |---|---|---| | **Autonomous Task Execution** | 8.3 (12 reviews) | Not enough data | | **Natural Language Interaction** | 8.3 (11 reviews) | Not enough data | | **Proactive Assistance** | 8.8 (12 reviews) | Not enough data | #### Incentives | Feature | Bigin by Zoho CRM | Vtiger Sales | |---|---|---| | **Badges** | 7.6 (90 reviews) | Not enough data | | **Triggers** | 8.0 (96 reviews) | Not enough data | | **Commission Calculator** | 7.0 (92 reviews) | Not enough data | | **Leaderboards** | 7.7 (92 reviews) | Not enough data | #### Personalization | Feature | Bigin by Zoho CRM | Vtiger Sales | |---|---|---| | **Profiles** | 8.3 (98 reviews) | Not enough data | | **Custom Reports** | 8.1 (97 reviews) | Not enough data | | **Dashboards** | 8.5 (101 reviews) | Not enough data | | **Goal Setting** | 8.2 (94 reviews) | Not enough data | #### Administrative | Feature | Bigin by Zoho CRM | Vtiger Sales | |---|---|---| | **Integration** | 8.3 (94 reviews) | Not enough data | | **Employee Structure** | 8.1 (92 reviews) | Not enough data | | **Behavior Monitoring** | Feature Not Available | Not enough data | ### Email Tracking | Product | Score | Reviews | |---|---|---| | **Bigin by Zoho CRM** | 7.6/10 | 109 | | **Vtiger Sales** | N/A | N/A | #### Agentic AI - Email Tracking | Feature | Bigin by Zoho CRM | Vtiger Sales | |---|---|---| | **Autonomous Task Execution** | 7.1 (13 reviews) | Not enough data | | **Multi-step Planning** | 7.3 (13 reviews) | Not enough data | | **Cross-system Integration** | 6.9 (14 reviews) | Not enough data | | **Adaptive Learning** | 7.1 (14 reviews) | Not enough data | | **Natural Language Interaction** | 7.3 (13 reviews) | Not enough data | | **Proactive Assistance** | 7.2 (13 reviews) | Not enough data | | **Decision Making** | 7.3 (13 reviews) | Not enough data | #### Analytics | Feature | Bigin by Zoho CRM | Vtiger Sales | |---|---|---| | **Open Rates** | 8.0 (95 reviews) | Not enough data | | **Link Activity** | Feature Not Available | Not enough data | | **Attachment Activity** | Feature Not Available | Not enough data | #### Customizations | Feature | Bigin by Zoho CRM | Vtiger Sales | |---|---|---| | **Email Platform Integration** | 8.3 (101 reviews) | Not enough data | | **Email Scheduling** | 8.0 (96 reviews) | Not enough data | | **Notifications** | 8.3 (100 reviews) | Not enough data | | **Email Categorization** | 8.0 (93 reviews) | Not enough data | | **Templates** | 8.1 (93 reviews) | Not enough data | #### Generative AI | Feature | Bigin by Zoho CRM | Vtiger Sales | |---|---|---| | **AI Text Generation** | Feature Not Available | Not enough data | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **Bigin by Zoho CRM** | 8.0/10 | 155 | | **Vtiger Sales** | N/A | N/A | #### Agentic AI - Sales Analytics | Feature | Bigin by Zoho CRM | Vtiger Sales | |---|---|---| | **Autonomous Task Execution** | 8.2 (11 reviews) | Not enough data | | **Cross-system Integration** | 8.2 (12 reviews) | Not enough data | | **Adaptive Learning** | 8.5 (12 reviews) | Not enough data | | **Natural Language Interaction** | 7.9 (12 reviews) | Not enough data | | **Proactive Assistance** | 7.9 (12 reviews) | Not enough data | #### Data Sourcing | Feature | Bigin by Zoho CRM | Vtiger Sales | |---|---|---| | **Data Sourcing** | 7.8 (121 reviews) | Not enough data | | **Exporting & Sharing Data** | 8.3 (120 reviews) | Not enough data | | **Multi-Device Data Visualization** | 8.3 (114 reviews) | Not enough data | | **Interactive Dashboards** | 8.3 (115 reviews) | Not enough data | | **Data Segmentation** | 8.2 (116 reviews) | Not enough data | #### Predictive Analytics | Feature | Bigin by Zoho CRM | Vtiger Sales | |---|---|---| | **Lead Scoring** | 7.7 (123 reviews) | Not enough data | | **Opportunity Scoring** | 7.7 (122 reviews) | Not enough data | | **Risk Analysis** | 7.3 (118 reviews) | Not enough data | | **Live Forecasting** | 7.8 (125 reviews) | Not enough data | #### Sales Management | Feature | Bigin by Zoho CRM | Vtiger Sales | |---|---|---| | **Live Pipeline Management** | 8.8 (132 reviews) | Not enough data | | **Sales Gamification** | 7.6 (124 reviews) | Not enough data | | **Account-Based Analytics** | 8.0 (123 reviews) | Not enough data | | **Activity Tracking** | 8.3 (128 reviews) | Not enough data | ### Outbound Call Tracking | Product | Score | Reviews | |---|---|---| | **Bigin by Zoho CRM** | 7.5/10 | 69 | | **Vtiger Sales** | N/A | N/A | #### Agentic AI - Outbound Call Tracking | Feature | Bigin by Zoho CRM | Vtiger Sales | |---|---|---| | **Autonomous Task Execution** | 7.2 (10 reviews) | Not enough data | | **Natural Language Interaction** | 7.3 (10 reviews) | Not enough data | #### Calling | Feature | Bigin by Zoho CRM | Vtiger Sales | |---|---|---| | **Record Calls** | 7.0 (55 reviews) | Not enough data | | **Generate Location** | 6.8 (54 reviews) | Not enough data | | **Call Types** | 7.3 (55 reviews) | Not enough data | | **Click-to-Call** | 7.3 (54 reviews) | Not enough data | | **Auto Dialer** | 6.7 (9 reviews) | Not enough data | #### Contacts | Feature | Bigin by Zoho CRM | Vtiger Sales | |---|---|---| | **Personalization** | 8.2 (59 reviews) | Not enough data | | **Information Locater** | 7.8 (56 reviews) | Not enough data | | **Record Prospect Data** | 8.1 (58 reviews) | Not enough data | #### Insights | Feature | Bigin by Zoho CRM | Vtiger Sales | |---|---|---| | **Notes** | 8.3 (55 reviews) | Not enough data | | **Daily Summary** | 8.2 (56 reviews) | Not enough data | | **Automated Voicemails** | 6.5 (54 reviews) | Not enough data | | **Automated Emails** | 7.6 (59 reviews) | Not enough data | | **Sorts Prospects** | 7.8 (54 reviews) | Not enough data | | **Automated Note Taking** | 7.2 (9 reviews) | Not enough data | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) **Unique to Bigin by Zoho CRM (5):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management) --- ## Reviewer Demographics ### By Company Size | Segment | Bigin by Zoho CRM | Vtiger Sales | |---|---|---| | **Small-Business** | 90.5% | 59.3% | | **Mid-Market** | 8.3% | 37.0% | | **Enterprise** | 1.2% | 3.7% | ### By Industry #### Bigin by Zoho CRM - **Information Technology and Services:** 10.2% - **Marketing and Advertising:** 10.1% - **Computer Software:** 5.9% - **Consulting:** 5.4% - **Real Estate:** 4.6% - **Education Management:** 4.3% - **Financial Services:** 4.2% - **Construction:** 2.9% - **Accounting:** 2.8% - **Leisure, Travel & Tourism:** 2.4% - **Other:** 47.3% #### Vtiger Sales - **Information Technology and Services:** 25.9% - **Health, Wellness and Fitness:** 14.8% - **Computer Software:** 14.8% - **Sports:** 3.7% - **Renewables & Environment:** 3.7% - **Oil & Energy:** 3.7% - **Machinery:** 3.7% - **Insurance:** 3.7% - **Import and Export:** 3.7% - **Higher Education:** 3.7% - **Other:** 18.5% --- ## Alternatives ### Alternatives to Bigin by Zoho CRM - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13879 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3095 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25861 reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.6/5 stars (1351 reviews) - [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2050 reviews) - [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (665 reviews) - [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14727 reviews) ### Alternatives to Vtiger Sales - [YetiForce CRM](https://www.g2.com/products/yetiforce-yetiforce-crm/reviews) — 4.4/5 stars (52 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25861 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3095 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13879 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2940 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) - [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.6/5 stars (1351 reviews) - [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (608 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1621 reviews) --- ## Top Discussions ### Bigin by Zoho CRM - Title: [Does Bigin integrate with Zoho CRM?](https://www.g2.com/discussions/does-bigin-integrate-with-zoho-crm) — 2 comments, 1 upvote > **Top comment:** "Yes it's possible. Make sure to add a user to both Bigin and CRM for the records to be assigned to the same owners after the sync. When the user is not..." - Title: [What is Zoho Bigin?](https://www.g2.com/discussions/what-is-zoho-bigin) — 2 comments > **Top comment:** "It is a CRM, but in a much more simplified version than zohoCRM, yet it is powerful. As a professional experience, I can indicate that it contributes to..." - Title: [What is Bigin used for?](https://www.g2.com/discussions/what-is-bigin-used-for) — 1 comment > **Top comment:** "It is a CRM, a system to improve customer relationships and management, it will facilitate and help you improve follow-up." ### Vtiger Sales - Title: [Is vtiger open source?](https://www.g2.com/discussions/is-vtiger-open-source) — 1 comment > **Top comment:** "Yes" - Title: [What is vtiger application?](https://www.g2.com/discussions/what-is-vtiger-application) — 1 comment > **Top comment:** "A good soft ware" --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bigin-by-zoho-crm-vs-vtiger-sales)