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At a Glance
Market Segments
Small-Business (90.2% of reviews)
Small-Business (68.2% of reviews)
Entry-Level Pricing
$7.00
No pricing available
Bigin by Zoho CRM
Star Rating
(701)4.6 out of 5
Market Segments
Small-Business (90.2% of reviews)
Pros & Cons
Entry-Level Pricing
$7.00
Browse all 3 pricing plansSuiteCRM
Star Rating
(94)4.2 out of 5
Market Segments
Small-Business (68.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SuiteCRMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that SuiteCRM excels in Contact & Account Management with a score of 9.0, while Bigin by Zoho CRM has a slightly lower score of 8.7. Reviewers mention that SuiteCRM's robust features allow for better organization and tracking of customer interactions.
- Reviewers mention that Bigin by Zoho CRM shines in Ease of Use with a score of 9.1 compared to SuiteCRM's 7.9. Users on G2 appreciate Bigin's intuitive interface, making it easier for new users to adapt quickly.
- G2 users highlight that SuiteCRM offers superior Customization capabilities with a score of 8.6, allowing for tailored solutions to fit specific business needs, while Bigin's score of 8.1 indicates less flexibility in this area.
- Users say that SuiteCRM's Quality of Support is rated at 8.0, which is slightly lower than Bigin's 8.4. Reviewers mention that Bigin's support team is more responsive and helpful, enhancing the overall user experience.
- Reviewers mention that SuiteCRM's Sales Force Automation features, particularly in Opportunity & Pipeline Management, score 8.5, which is comparable to Bigin's 8.7. However, users report that SuiteCRM provides more detailed analytics for tracking sales progress.
- Users on G2 report that Bigin by Zoho CRM has a more effective Mobile User Support with a score of 8.2, while SuiteCRM scores 8.3. However, reviewers mention that Bigin's mobile app is more user-friendly, making it easier to manage tasks on the go.
Pricing
Entry-Level Pricing
Bigin by Zoho CRM
Express
$7.00
$7/user/month - Billed Annually
- Team Pipelines (3)
- 50,000 Records
- Instant Workflows (10)
SuiteCRM
No pricing availableFree Trial
Bigin by Zoho CRM
Free Trial is available
SuiteCRM
No trial information availableRatings
Meets Requirements
8.6
630
8.6
78
Ease of Use
9.1
647
7.9
78
Ease of Setup
8.8
539
8.2
37
Ease of Admin
8.8
410
8.2
35
Quality of Support
8.5
570
8.0
73
Has the product been a good partner in doing business?
8.7
387
8.8
34
Product Direction (% positive)
9.3
625
8.4
75
Features by Category
Sales Force Automation
8.7
443
9.0
67
|
Verified
Feature Not Available
Feature Not Available
8.8
451
8.5
62
|
Verified
8.6
443
8.4
66
|
Verified
Feature Not Available
8.2
56
|
Verified
8.2
405
8.2
59
|
Verified
8.2
403
8.2
58
|
Verified
7.9
364
8.3
59
|
Verified
Feature Not Available
8.2
59
|
Verified
Marketing Automation
8.0
391
8.3
54
|
Verified
7.9
383
8.0
56
|
Verified
8.5
413
8.8
60
|
Verified
7.6
372
Feature Not Available
Customer Support
8.0
384
8.1
56
|
Verified
7.9
382
8.0
54
|
Verified
8.0
374
7.8
57
|
Verified
7.6
373
7.6
53
|
Verified
8.0
361
8.0
55
|
Verified
Reporting & Analytics
8.2
348
8.4
64
|
Verified
8.4
382
8.3
66
|
Verified
7.9
328
7.9
59
|
Verified
Mobile & Social
7.7
338
Feature Not Available
7.4
341
8.1
48
8.2
343
8.2
51
|
Verified
Platform
8.2
394
8.6
38
|
Verified
8.4
400
8.5
38
|
Verified
8.7
397
8.8
38
|
Verified
8.0
364
8.4
34
|
Verified
Feature Not Available
8.4
34
|
Verified
8.0
316
8.6
35
|
Verified
8.9
382
8.6
37
|
Verified
Feature Not Available
7.8
35
|
Verified
Integration
8.4
341
8.4
35
|
Verified
7.9
330
7.7
30
|
Verified
7.9
313
7.7
30
|
Verified
Generative AI
Feature Not Available
7.0
5
Agentic AI - CRM
7.4
67
Not enough data
7.6
66
Not enough data
7.7
67
Not enough data
7.4
66
Not enough data
7.1
67
Not enough data
7.6
67
Not enough data
7.6
68
Not enough data
Integrated Workflows
8.6
164
Not enough data
8.3
169
Not enough data
7.7
147
Not enough data
8.0
139
Not enough data
8.7
158
Not enough data
8.2
170
Not enough data
8.4
153
Not enough data
Repeatability and Reportability
8.0
144
Not enough data
8.5
156
Not enough data
8.4
143
Not enough data
Feature Not Available
Not enough data
7.1
135
Not enough data
AI and Automation
8.2
146
Not enough data
7.8
142
Not enough data
7.3
138
Not enough data
7.4
141
Not enough data
6.8
138
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Engagement
7.7
22
Not enough data
7.9
21
Not enough data
8.3
22
Not enough data
7.9
21
Not enough data
8.1
19
Not enough data
8.0
21
Not enough data
8.1
23
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
8.3
11
Not enough data
8.3
10
Not enough data
8.8
11
Not enough data
Incentives
7.6
89
Not enough data
8.0
95
Not enough data
7.0
91
Not enough data
7.7
91
Not enough data
Personalization
8.3
97
Not enough data
8.1
95
Not enough data
8.5
99
Not enough data
8.2
93
Not enough data
Administrative
8.3
93
Not enough data
8.1
91
Not enough data
Feature Not Available
Not enough data
Agentic AI - Email Tracking
7.1
13
Not enough data
7.3
13
Not enough data
6.9
13
Not enough data
7.1
13
Not enough data
7.3
13
Not enough data
7.2
13
Not enough data
7.2
12
Not enough data
Analytics
8.0
95
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customizations
8.3
100
Not enough data
7.9
95
Not enough data
8.3
100
Not enough data
8.0
92
Not enough data
8.1
92
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Analytics
8.2
11
Not enough data
8.3
11
Not enough data
8.5
11
Not enough data
7.9
11
Not enough data
8.0
11
Not enough data
Data Sourcing
7.9
119
Not enough data
8.3
118
Not enough data
8.3
112
Not enough data
8.4
113
Not enough data
8.2
114
Not enough data
Predictive Analytics
7.7
121
Not enough data
7.7
120
Not enough data
7.4
116
Not enough data
7.8
124
Not enough data
Sales Management
8.9
129
Not enough data
7.6
122
Not enough data
8.0
121
Not enough data
8.3
127
Not enough data
Agentic AI - Outbound Call Tracking
7.2
10
Not enough data
7.3
10
Not enough data
Calling
7.0
56
Not enough data
6.8
55
Not enough data
7.3
56
Not enough data
7.4
55
Not enough data
6.7
9
Not enough data
Contacts
8.2
60
Not enough data
7.8
57
Not enough data
8.1
59
Not enough data
Insights
8.3
56
Not enough data
8.2
57
Not enough data
6.5
55
Not enough data
7.6
60
Not enough data
7.8
55
Not enough data
7.2
9
Not enough data
Categories
Categories
Shared Categories
Bigin by Zoho CRM and SuiteCRM are categorized as CRM
Unique Categories
Bigin by Zoho CRM is categorized as Sales Engagement, Outbound Call Tracking, Email Tracking, Sales Analytics, and Sales Performance Management
SuiteCRM is categorized as Online Form Builder
Reviews
Reviewers' Company Size
Bigin by Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SuiteCRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.1%
Marketing and Advertising
10.4%
Computer Software
5.9%
Consulting
4.9%
Education Management
4.9%
Other
62.8%
Information Technology and Services
15.9%
Computer Software
9.1%
Telecommunications
6.8%
Internet
5.7%
Accounting
5.7%
Other
56.8%
Alternatives
Discussions
What is Zoho Bigin?
2 Comments
JM
It is a CRM, but in a much more simplified version than zohoCRM, yet it is powerful. As a professional experience, I can indicate that it contributes to...Read more
Does Bigin integrate with Zoho CRM?
2 Comments
AC
Yes it's possible. Make sure to add a user to both Bigin and CRM for the records to be assigned to the same owners after the sync. When the user is not...Read more
What is Bigin used for?
1 Comment
AC
It is a CRM, a system to improve customer relationships and management, it will facilitate and help you improve follow-up.Read more
SuiteCRM has no discussions with answers
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