# Bigin by Zoho CRM vs Salesmate Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Salesmate excels in customer support, with users highlighting the team's responsiveness and willingness to assist with complex issues, such as debugging API calls. This level of support is often noted as a standout feature compared to Bigin by Zoho CRM, where users appreciate the simplicity but mention less robust support.
- **Users say** that Salesmate offers a powerful combination of CRM features and ease of use, particularly praising its automation and Smart Flow capabilities that help streamline daily tasks. In contrast, while Bigin by Zoho CRM is recognized for its user-friendly interface, some users feel it lacks the depth of automation that Salesmate provides.
- **Reviewers mention** that Salesmate's implementation process is quick and intuitive, making it easy for new users to get started. Bigin by Zoho CRM, while also easy to set up, has received feedback indicating that it may not be as seamless for users with more complex needs.
- **According to verified reviews** , Salesmate shines in its ability to manage contacts and deals in one place, which users find particularly beneficial for maintaining organization. Bigin by Zoho CRM, however, is praised for its effective pipeline management, which helps users track leads and deals efficiently, especially in real estate contexts.
- **Users appreciate** Salesmate's high scores in features like email tracking and automation, which enhance communication efficiency. Bigin by Zoho CRM, while offering solid automation features, is noted for being slightly less comprehensive in this area, leading to more manual work for users.
- **G2 reviewers highlight** that Salesmate's overall satisfaction ratings are higher, reflecting a more favorable user experience. Bigin by Zoho CRM, despite its strengths in integration with other Zoho applications, faces challenges in matching the level of satisfaction reported by Salesmate users.



| | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 852 | 118 | 
| **Largest Market Segment** | Small-Business (90.4% of reviews) | Small-Business (79.6% of reviews) | 
| **Entry Level Price** | $0.00 | $23.00 1 USER Per Month | 

---
## Top Pros & Cons

### Bigin by Zoho CRM

Pros:
- Ease of Use (256 reviews)
- Simple (125 reviews)

Cons:
- Missing Features (81 reviews)
- Limited Features (75 reviews)

### Salesmate

Pros:
- Ease of Use (16 reviews)
- Customer Support (15 reviews)

Cons:
- Integration Issues (4 reviews)
- Limited Features (4 reviews)

---
## Ratings Comparison
| Rating | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
  | **Meets Requirements** | 8.6 (764 reviews) | 8.9 (79 reviews) | 
  | **Ease of Use** | 9.1 (785 reviews) | 9.1 (97 reviews) | 
  | **Ease of Setup** | 8.8 (679 reviews) | 9.1 (57 reviews) | 
  | **Ease of Admin** | 8.8 (458 reviews) | 9.2 (39 reviews) | 
  | **Quality of Support** | 8.5 (689 reviews) | 9.0 (79 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (434 reviews) | 9.3 (39 reviews) | 
  | **Product Direction (% positive)** | 9.4 (746 reviews) | 9.2 (84 reviews) | 

---
## Pricing

### Bigin by Zoho CRM

#### Entry-Level Pricing

Plan: Free Edition

Price: $0.00

Description: Single user

Key Features:
- Single Pipeline
- 500 Records
- Contacts, Products, and Activity Management

[Browse all 4 editions](https://www.g2.com/products/bigin-by-zoho-crm/pricing)

#### Free Trial

Yes

### Salesmate

#### Entry-Level Pricing

Plan: BASIC

Price: $23.00 1 USER Per Month

Description: Basic plan is suitable for all types of small sales team. Starting from $23 per month per user when billed annually & $29 per month per user when billed monthly.

Key Features:
- Contact management
- Company management
- Deal management

[Browse all 3 editions](https://www.g2.com/products/salesmate/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 8.0/10 | 660 |
| **Salesmate** | 8.7/10 | 64 |

#### Sales Force Automation

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Contact & Account Management** | 8.8 (502 reviews) | 9.1 (53 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 8.6 (28 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 8.9 (528 reviews) | 9.1 (55 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.7 (479 reviews) | 8.9 (49 reviews) ✓ Verified | 
| **Territory & Quota Management** | Feature Not Available | 8.4 (41 reviews) | 
| **Desktop Integration** | 8.2 (418 reviews) | 9.0 (45 reviews) | 
| **Product & Price List Management** | 8.2 (407 reviews) | 8.6 (41 reviews) ✓ Verified | 
| **Quote & Order Management** | 7.9 (369 reviews) | 8.4 (38 reviews) | 
| **Customer Contract Management** | Feature Not Available | 8.6 (40 reviews) | 

#### Marketing Automation

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Email Marketing** | 8.0 (400 reviews) | 8.7 (49 reviews) ✓ Verified | 
| **Campaign Management** | 7.9 (386 reviews) | 8.9 (43 reviews) | 
| **Lead Management** | 8.6 (459 reviews) | 9.0 (52 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.6 (376 reviews) | 8.6 (40 reviews) | 

#### Customer Support

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Case Management** | 8.0 (390 reviews) | 8.3 (44 reviews) | 
| **Customer Support Portal** | 7.9 (383 reviews) | 8.6 (43 reviews) ✓ Verified | 
| **Knowledge Base** | 8.0 (375 reviews) | 8.7 (43 reviews) ✓ Verified | 
| **Call Center Features** | 7.6 (375 reviews) | 8.5 (44 reviews) ✓ Verified | 
| **Support Analytics** | 8.0 (363 reviews) | 8.7 (41 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Reporting** | 8.2 (368 reviews) | 8.4 (47 reviews) ✓ Verified | 
| **Dashboards** | 8.4 (394 reviews) | 9.0 (52 reviews) ✓ Verified | 
| **Forecasting** | 7.9 (331 reviews) | 8.7 (41 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Social Collaboration Features** | 7.7 (343 reviews) | 8.4 (37 reviews) ✓ Verified | 
| **Social Network Integration** | 7.4 (345 reviews) | 8.9 (21 reviews) | 
| **Mobile User Support** | 8.2 (356 reviews) | 8.6 (44 reviews) ✓ Verified | 

#### Platform

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Customization** | 8.2 (430 reviews) | 8.8 (38 reviews) ✓ Verified | 
| **Workflow Capability** | 8.4 (435 reviews) | 8.9 (35 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.6 (407 reviews) | 9.2 (33 reviews) ✓ Verified | 
| **Internationalization** | 8.0 (368 reviews) | 8.5 (29 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | Feature Not Available | 8.6 (28 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 8.0 (320 reviews) | 8.7 (30 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.9 (407 reviews) | 9.2 (35 reviews) ✓ Verified | 
| **Output Document Generation** | Feature Not Available | 8.6 (29 reviews) | 

#### Integration

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Data Import & Export Tools** | 8.4 (346 reviews) | 8.6 (32 reviews) ✓ Verified | 
| **Integration APIs** | 8.0 (346 reviews) | 8.6 (31 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.9 (328 reviews) | 8.3 (29 reviews) ✓ Verified | 

#### Generative AI

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 7.6 (20 reviews) | 

#### Agentic AI - CRM

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (69 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (69 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (73 reviews) | Not enough data | 
| **Adaptive Learning** | 7.5 (68 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (69 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (69 reviews) | Not enough data | 
| **Decision Making** | 7.7 (71 reviews) | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Salesmate** | N/A | N/A |

#### Email Marketing

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | Not enough data | 
| **Sending Outbound Emails** | Not enough data | Not enough data | 
| **Manage Email Deliverability** | Not enough data | Not enough data | 
| **Automated Email Responses** | Not enough data | Not enough data | 

#### Online Marketing

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | Not enough data | 
| **Dynamic Content** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Mobile Optimized** | Not enough data | Not enough data | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | 

#### Lead Management

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | Not enough data | 
| **Data Quality Management** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Lead Scoring and Grading** | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | 
| **Online Behavior Tracking** | Not enough data | Not enough data | 
| **Automated Alerts and Tasks** | Not enough data | Not enough data | 
| **CRM Lead Integration** | Not enough data | Not enough data | 

#### Campaign Management

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Program Management** | Not enough data | Not enough data | 
| **Event / Webinar Marketing** | Not enough data | Not enough data | 
| **Calendaring** | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | 

#### Social

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Social Listening** | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | 
| **Social Media Engagement** | Not enough data | Not enough data | 
| **Social Media Advertising** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Basic Reporting** | Not enough data | Not enough data | 
| **Web Analytics** | Not enough data | Not enough data | 
| **ROI Analytics** | Not enough data | Not enough data | 
| **Revenue Analytics** | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | 

#### Platform

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Workflow Capability** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Salesmate** | N/A | N/A |

#### Ticket and Case Management

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | 

#### Platform

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Salesmate** | N/A | N/A |

#### Core Conversational Capabilities - AI Chatbots

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | 

#### Data

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Reliability** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 

#### Interaction

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Complex Query Handling** | Not enough data | Not enough data | 
| **Natural Conversation** | Not enough data | Not enough data | 
| **Understanding** | Not enough data | Not enough data | 
| **Context Management** | Not enough data | Not enough data | 
| **Customizability** | Not enough data | Not enough data | 

#### Task & Flow Management - AI Chatbots

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | 

#### Learning

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **User Interaction Learning** | Not enough data | Not enough data | 
| **Error Learning** | Not enough data | Not enough data | 

#### Deployment & Embedding - AI Chatbots

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | 

#### Content Generation

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Creativity** | Not enough data | Not enough data | 
| **Content Accuracy** | Not enough data | Not enough data | 

#### Admin & Configuration - AI Chatbots

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | 

#### System

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **API Flexibility** | Not enough data | Not enough data | 
| **Update Frequency and Utility** | Not enough data | Not enough data | 
| **Cross-Platform Compatibility	** | Not enough data | Not enough data | 
| **Software Integration** | Not enough data | Not enough data | 

#### Agentic AI - AI Chatbots

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Monitoring & Improvement - AI Chatbots

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Salesmate** | N/A | N/A |

#### Lead Facilitation

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Lead Follow-up** | Not enough data | Not enough data | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 

#### Organization

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 
| **Data Entry** | Not enough data | Not enough data | 
| **Integrations / APIs** | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 
| **Peformance Tracking** | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 
| **Sales Forecasting ** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 8.0/10 | 191 |
| **Salesmate** | 8.7/10 | 27 |

#### Integrated Workflows

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Task Management** | 8.6 (166 reviews) | 9.1 (22 reviews) | 
| **Email Tracking/Automation** | 8.3 (171 reviews) | 9.3 (25 reviews) | 
| **Calls and Voice** | 7.7 (148 reviews) | 8.7 (23 reviews) | 
| **Other Outreach Options ** | 8.0 (140 reviews) | 8.4 (21 reviews) | 
| **CRM Integration** | 8.7 (160 reviews) | 8.9 (24 reviews) | 
| **Calendar** | 8.2 (171 reviews) | 9.0 (20 reviews) | 
| **Shared Records** | 8.4 (154 reviews) | 8.5 (19 reviews) | 

#### Repeatability and Reportability

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Content Management** | 8.0 (144 reviews) | Feature Not Available | 
| **Workflow Management** | 8.5 (156 reviews) | 8.9 (21 reviews) | 
| **Workflow Performance** | 8.4 (143 reviews) | 8.9 (21 reviews) | 
| **Sales Coaching and Insights** | Feature Not Available | 8.2 (20 reviews) | 
| **Gamification** | 7.0 (137 reviews) | Feature Not Available | 

#### AI and Automation

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Lead Prioritization** | 8.1 (146 reviews) | 8.7 (21 reviews) | 
| **Lead Scoring** | 7.8 (142 reviews) | 8.7 (21 reviews) | 
| **Best Time of Day Scheduling** | 7.3 (139 reviews) | 8.5 (13 reviews) | 
| **Buyer Intelligence** | 7.4 (142 reviews) | 8.5 (12 reviews) | 
| **Machine Learning** | 6.7 (140 reviews) | 8.2 (12 reviews) | 

#### Generative AI

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 7.9 (11 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (23 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (22 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (20 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (22 reviews) | Not enough data | 
| **Decision Making** | 8.1 (24 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Salesmate** | N/A | N/A |

#### Responses

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Salesmate** | N/A | N/A |

#### Conversational Platform

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Salesmate** | N/A | N/A |

#### Integrations

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **MS Teams Integration** | Not enough data | Not enough data | 
| **Email Integration** | Not enough data | Not enough data | 
| **Zoom Integration** | Not enough data | Not enough data | 
| **Google Meet Integration** | Not enough data | Not enough data | 
| **Salesforce Integration** | Not enough data | Not enough data | 

#### Branding & Customizatio

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Custom Booking Page** | Not enough data | Not enough data | 
| **Personalized Links** | Not enough data | Not enough data | 
| **Personalized Web Embed** | Not enough data | Not enough data | 

#### Automatic Rules & Configurations

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Set Working Hours** | Not enough data | Not enough data | 
| **Automatic Updates** | Not enough data | Not enough data | 
| **Buffer Times** | Not enough data | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Salesmate** | N/A | N/A |

#### Customer Support

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Salesmate** | N/A | N/A |

#### Generative AI

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Salesmate** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 8.1/10 | 114 |
| **Salesmate** | 8.6/10 | 25 |

#### Agentic AI - Sales Performance Management

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (12 reviews) | Not enough data | 

#### Incentives

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Badges** | 7.6 (90 reviews) | Feature Not Available | 
| **Triggers** | 8.0 (96 reviews) | Feature Not Available | 
| **Commission Calculator** | 7.0 (92 reviews) | 8.3 (14 reviews) | 
| **Leaderboards** | 7.7 (92 reviews) | 8.7 (20 reviews) | 

#### Personalization

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Profiles** | 8.3 (98 reviews) | 8.7 (20 reviews) | 
| **Custom Reports** | 8.1 (97 reviews) | 8.6 (22 reviews) | 
| **Dashboards** | 8.5 (101 reviews) | 8.7 (23 reviews) | 
| **Goal Setting** | 8.2 (94 reviews) | 8.6 (20 reviews) | 

#### Administrative

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Integration** | 8.3 (94 reviews) | 8.7 (22 reviews) | 
| **Employee Structure** | 8.1 (92 reviews) | 8.3 (20 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 8.7 (20 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 7.6/10 | 109 |
| **Salesmate** | 9.2/10 | 23 |

#### Agentic AI - Email Tracking

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 7.3 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 6.9 (14 reviews) | Not enough data | 
| **Adaptive Learning** | 7.1 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.3 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (13 reviews) | Not enough data | 
| **Decision Making** | 7.3 (13 reviews) | Not enough data | 

#### Analytics

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Open Rates** | 8.0 (95 reviews) | 9.1 (19 reviews) | 
| **Link Activity** | Feature Not Available | 9.4 (21 reviews) | 

#### Customizations

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Email Platform Integration** | 8.3 (101 reviews) | 9.6 (22 reviews) | 
| **Email Scheduling** | 8.0 (96 reviews) | 9.7 (21 reviews) | 
| **Notifications** | 8.3 (100 reviews) | 9.1 (22 reviews) | 
| **Email Categorization** | 8.0 (93 reviews) | 9.1 (21 reviews) | 
| **Templates** | 8.1 (93 reviews) | 9.2 (22 reviews) | 

#### Generative AI

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 8.3 (12 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 8.0/10 | 155 |
| **Salesmate** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (12 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (12 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Data Sourcing** | 7.8 (121 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.3 (120 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.3 (114 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.3 (115 reviews) | Not enough data | 
| **Data Segmentation** | 8.2 (116 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Lead Scoring** | 7.7 (123 reviews) | Not enough data | 
| **Opportunity Scoring** | 7.7 (122 reviews) | Not enough data | 
| **Risk Analysis** | 7.3 (118 reviews) | Not enough data | 
| **Live Forecasting** | 7.8 (125 reviews) | Not enough data | 

#### Sales Management

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Live Pipeline Management** | 8.8 (132 reviews) | Not enough data | 
| **Sales Gamification** | 7.6 (124 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.0 (123 reviews) | Not enough data | 
| **Activity Tracking** | 8.3 (128 reviews) | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 7.5/10 | 69 |
| **Salesmate** | 9.1/10 | 23 |

#### Agentic AI - Outbound Call Tracking

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.3 (10 reviews) | Not enough data | 

#### Calling

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Record Calls** | 7.0 (55 reviews) | 9.0 (21 reviews) | 
| **Generate Location** | 6.8 (54 reviews) | 9.0 (19 reviews) | 
| **Call Types** | 7.3 (55 reviews) | 9.1 (21 reviews) | 
| **Click-to-Call** | 7.3 (54 reviews) | 9.3 (20 reviews) | 
| **Auto Dialer** | 6.7 (9 reviews) | Not enough data | 

#### Contacts

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Personalization** | 8.2 (59 reviews) | 8.9 (22 reviews) | 
| **Information Locater** | 7.8 (56 reviews) | 8.8 (21 reviews) | 
| **Record Prospect Data** | 8.1 (58 reviews) | 9.2 (22 reviews) | 

#### Insights

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Notes** | 8.3 (55 reviews) | 9.3 (22 reviews) | 
| **Daily Summary** | 8.2 (56 reviews) | 9.4 (21 reviews) | 
| **Automated Voicemails** | 6.5 (54 reviews) | 9.2 (20 reviews) | 
| **Automated Emails** | 7.6 (59 reviews) | 9.1 (21 reviews) | 
| **Sorts Prospects** | 7.8 (54 reviews) | 9.1 (22 reviews) | 
| **Automated Note Taking** | 7.2 (9 reviews) | Not enough data | 

### Insurance CRM

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Salesmate** | N/A | N/A |

#### Relationship Management - Insurance CRM

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Renewal Management** | Not enough data | Not enough data | 
| **Client Communication Tools** | Not enough data | Not enough data | 
| **Lead Tracking** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Winbacks** | Not enough data | Not enough data | 
| **Communication History** | Not enough data | Not enough data | 
| **Activity Management** | Not enough data | Not enough data | 
| **Reputation Management** | Not enough data | Not enough data | 

#### Follow up Automation - Insurance CRM

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Automated Follow-Ups** | Not enough data | Not enough data | 
| **Marketing Campaigns** | Not enough data | Not enough data | 

#### Document Management - Insurance CRM

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Documentation handling** | Not enough data | Not enough data | 

#### Integrations & Reports - Insurance CRM

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Reporting & Analytics** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Salesmate** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (6):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [CRM Software](https://www.g2.com/categories/crm), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management)


**Unique to Salesmate (11):** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Insurance CRM Software](https://www.g2.com/categories/insurance-crm), [Help Desk Software](https://www.g2.com/categories/help-desk), [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling)


---
## Reviewer Demographics

### By Company Size

| Segment | Bigin by Zoho CRM | Salesmate | 
|---|---|---|
| **Small-Business** | 90.4% | 79.6% | 
| **Mid-Market** | 8.4% | 15.5% | 
| **Enterprise** | 1.2% | 4.9% | 

### By Industry

#### Bigin by Zoho CRM

- **Information Technology and Services:** 10.2%
- **Marketing and Advertising:** 10.1%
- **Computer Software:** 5.8%
- **Consulting:** 5.4%
- **Real Estate:** 4.6%
- **Education Management:** 4.3%
- **Financial Services:** 4.2%
- **Construction:** 2.9%
- **Accounting:** 2.8%
- **Leisure, Travel & Tourism:** 2.4%
- **Other:** 47.3%

#### Salesmate

- **Marketing and Advertising:** 15.3%
- **Computer Software:** 10.8%
- **Information Technology and Services:** 9.9%
- **Hospitality:** 8.1%
- **Real Estate:** 6.3%
- **Financial Services:** 4.5%
- **Telecommunications:** 2.7%
- **Construction:** 2.7%
- **Events Services:** 2.7%
- **Insurance:** 2.7%
- **Other:** 34.2%

---
## Alternatives

### Alternatives to Bigin by Zoho CRM

- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13879 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3095 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25860 reviews)
- [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.6/5 stars (1350 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2047 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (665 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14726 reviews)

### Alternatives to Salesmate

- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13879 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3095 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2940 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (648 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25860 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (299 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14726 reviews)

---
## Top Discussions

### Bigin by Zoho CRM

- Title: [Does Bigin integrate with Zoho CRM?](https://www.g2.com/discussions/does-bigin-integrate-with-zoho-crm) — 2 comments, 1 upvote
  > **Top comment:** "Yes it's possible. Make sure to add a user to both Bigin and CRM for the records to be assigned to the same owners after the sync. When the user is not..."
- Title: [What is Zoho Bigin?](https://www.g2.com/discussions/what-is-zoho-bigin) — 2 comments
  > **Top comment:** "It is a CRM, but in a much more simplified version than zohoCRM, yet it is powerful. As a professional experience, I can indicate that it contributes to..."
- Title: [What is Bigin used for?](https://www.g2.com/discussions/what-is-bigin-used-for) — 1 comment
  > **Top comment:** "It is a CRM, a system to improve customer relationships and management, it will facilitate and help you improve follow-up."

### Salesmate

- Title: [Who owns Salesmate?](https://www.g2.com/discussions/who-owns-salesmate) — 1 comment
  > **Top comment:** "Salesmate seems to be generic enough and powerful enough to be used by different industries.  It is easily customizable.  "
- Title: [Is Salesmate good?](https://www.g2.com/discussions/is-salesmate-good) — 1 comment
  > **Top comment:** "Absolutely!"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bigin-by-zoho-crm-vs-salesmate)