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At a Glance
Market Segments
Small-Business (90.2% of reviews)
Mid-Market (45.9% of reviews)
Entry-Level Pricing
$7.00
$25.00 1 User Per Month
Bigin by Zoho CRM
Star Rating
(699)4.6 out of 5
Market Segments
Small-Business (90.2% of reviews)
Pros & Cons
Entry-Level Pricing
$7.00
Browse all 3 pricing plansSalesforce Sales Cloud
Star Rating
(25,296)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Bigin by Zoho CRM excels in ease of use, scoring 9.1 compared to Salesforce Sales Cloud's 8.2. Reviewers mention that Bigin's intuitive interface allows for quicker onboarding and less training time for new users.
- Reviewers mention that Bigin by Zoho CRM offers a significantly lower entry-level price of $7.00, making it more accessible for small businesses compared to Salesforce Sales Cloud's $25.00. This affordability is highlighted as a key factor for budget-conscious users.
- Users on G2 report that Salesforce Sales Cloud has a more extensive feature set for larger organizations, particularly in areas like opportunity and pipeline management, where both products scored equally at 8.7. However, Salesforce's advanced analytics and reporting capabilities are often noted as superior.
- Reviewers say that Bigin by Zoho CRM shines in customer support, with a score of 8.5 compared to Salesforce's 8.1. Users appreciate the responsiveness and helpfulness of Bigin's support team, which is crucial for small businesses that may lack dedicated IT resources.
- G2 users mention that Salesforce Sales Cloud has a more robust integration ecosystem, scoring 8.8 in CRM integration, while Bigin scored 8.6. Reviewers highlight Salesforce's ability to connect seamlessly with a wide range of third-party applications, enhancing its functionality for larger enterprises.
- Users report that Bigin by Zoho CRM is particularly effective for small businesses, with 89.6% of reviews coming from this market segment, compared to Salesforce's 46.0%. Reviewers mention that Bigin's features are tailored to the needs of smaller teams, making it a better fit for their operational requirements.
Pricing
Entry-Level Pricing
Bigin by Zoho CRM
Express
$7.00
$7/user/month - Billed Annually
- Team Pipelines (3)
- 50,000 Records
- Instant Workflows (10)
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Free Trial
Bigin by Zoho CRM
Free Trial is available
Salesforce Sales Cloud
Free Trial is available
Ratings
Meets Requirements
8.6
628
8.8
13,789
Ease of Use
9.1
645
8.2
17,769
Ease of Setup
8.8
537
7.8
8,734
Ease of Admin
8.8
408
7.9
4,439
Quality of Support
8.5
568
8.1
12,027
Has the product been a good partner in doing business?
8.7
385
8.4
4,402
Product Direction (% positive)
9.3
623
8.2
13,463
Features by Category
Sales Force Automation
8.7
442
8.8
9450
|
Verified
Feature Not Available
8.3
6389
|
Verified
8.8
450
8.7
9170
|
Verified
8.6
442
8.3
9429
|
Verified
Feature Not Available
8.0
7311
|
Verified
8.2
405
8.2
7602
|
Verified
8.2
403
8.0
6749
|
Verified
7.9
363
8.1
6649
|
Verified
Feature Not Available
8.3
7401
|
Verified
Marketing Automation
8.0
391
8.0
6662
|
Verified
7.9
383
8.1
6984
|
Verified
8.5
412
8.5
8009
|
Verified
7.6
372
7.9
5422
Customer Support
8.0
384
8.3
6807
|
Verified
7.9
382
8.1
6380
|
Verified
8.0
374
8.2
6777
|
Verified
7.6
373
8.0
5493
|
Verified
8.0
361
8.2
5983
|
Verified
Reporting & Analytics
8.2
347
8.5
8929
|
Verified
8.4
380
8.5
9116
|
Verified
7.9
328
8.2
7424
|
Verified
Mobile & Social
7.7
338
7.9
5612
|
Verified
7.4
341
7.8
5244
|
Verified
8.2
343
7.7
6092
|
Verified
Platform
8.2
393
8.5
3584
|
Verified
8.4
400
8.5
3591
|
Verified
8.7
397
8.6
3616
|
Verified
8.0
364
8.4
2894
|
Verified
Feature Not Available
8.5
3167
|
Verified
8.0
315
8.1
3188
|
Verified
8.9
381
8.7
3589
|
Verified
Feature Not Available
8.1
3022
Integration
8.4
341
8.5
2598
|
Verified
7.9
330
8.5
3050
|
Verified
7.9
313
8.5
2889
|
Verified
Generative AI
Feature Not Available
7.6
881
Agentic AI - CRM
7.4
67
7.9
243
7.6
66
7.9
243
7.7
67
8.2
240
7.4
66
8.0
237
7.1
67
8.0
235
7.6
67
8.1
237
7.6
68
8.2
239
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
Not enough data
8.7
39
Not enough data
8.4
35
Not enough data
8.6
39
Not enough data
8.4
39
Analysis
Not enough data
8.4
32
Not enough data
8.5
38
Not enough data
8.5
35
Not enough data
8.5
34
Reporting
Not enough data
8.7
33
Not enough data
8.5
28
Not enough data
8.7
26
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.6
270
Not enough data
8.8
292
Not enough data
8.8
314
Not enough data
8.6
288
Organization
Not enough data
8.9
349
Not enough data
8.8
340
Not enough data
8.8
334
Performance Analysis
Not enough data
8.4
282
Not enough data
8.8
305
Sales Analysis
Not enough data
8.4
283
Not enough data
8.8
297
Generative AI
Not enough data
8.5
122
Not enough data
8.4
122
Agentic AI - AI Sales Assistant
Not enough data
9.1
25
Not enough data
9.1
25
Not enough data
9.0
24
Not enough data
9.0
23
Not enough data
9.2
24
Not enough data
9.2
24
Not enough data
9.2
24
Integrated Workflows
8.6
163
8.7
518
8.3
168
8.5
510
7.7
147
8.1
466
8.0
139
8.1
461
8.7
158
8.9
520
8.2
169
8.4
469
8.4
153
8.6
482
Repeatability and Reportability
8.0
144
8.4
483
8.5
156
8.7
501
8.4
143
8.7
497
Feature Not Available
8.4
483
7.1
135
7.8
417
AI and Automation
8.2
146
8.5
462
7.8
142
8.4
469
7.3
138
8.3
428
7.4
141
8.0
432
6.8
138
7.8
414
Generative AI
Feature Not Available
7.4
268
Agentic AI - Sales Engagement
7.7
22
8.3
88
7.9
21
8.4
89
8.3
22
8.6
86
7.9
21
8.4
88
8.1
19
8.3
88
8.0
21
8.3
88
8.1
23
8.5
87
Call Analytics
Not enough data
8.7
131
Not enough data
8.6
135
Not enough data
8.7
131
Not enough data
8.9
131
Agent Performance Management
Not enough data
8.7
140
Not enough data
8.7
124
Not enough data
8.7
141
Generative AI
Not enough data
8.2
56
Agentic AI - Conversation Intelligence
Not enough data
8.8
11
Not enough data
9.3
12
Not enough data
9.2
11
Not enough data
9.2
12
Not enough data
8.6
11
Not enough data
9.2
12
Not enough data
9.2
12
Revenue Sourcing and Forecasting
Not enough data
8.7
63
Not enough data
8.4
63
Not enough data
8.8
64
Not enough data
8.5
61
Not enough data
8.4
61
Not enough data
8.3
55
Not enough data
8.2
56
CRM Data Enrichment
Not enough data
8.1
61
Not enough data
8.4
59
Not enough data
8.2
57
Not enough data
8.0
60
Not enough data
8.5
54
Account Management
Not enough data
8.2
61
Not enough data
8.0
61
Not enough data
8.1
58
Not enough data
8.2
57
Not enough data
8.6
53
Not enough data
8.4
54
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.7
18
Not enough data
8.1
18
Not enough data
8.2
18
Not enough data
8.1
18
Not enough data
8.0
18
Territory Mapping
Not enough data
8.8
35
Not enough data
8.6
33
Not enough data
8.4
33
Route Planning
Not enough data
9.0
32
Not enough data
9.0
34
Not enough data
9.2
35
Sales Performance Management
Not enough data
8.3
30
Not enough data
8.4
33
Not enough data
9.0
33
Presentation and Forms
Not enough data
8.0
29
Not enough data
8.3
32
Not enough data
8.5
32
Integrations
Not enough data
8.1
156
Not enough data
8.5
157
Not enough data
8.1
157
Not enough data
8.1
156
Not enough data
8.8
157
Branding & Customizatio
Not enough data
8.1
151
Not enough data
8.2
155
Not enough data
8.3
154
Automatic Rules & Configurations
Not enough data
8.4
155
Not enough data
8.3
154
Not enough data
8.0
157
Agentic AI - Business Scheduling
Not enough data
8.5
33
Not enough data
8.3
33
Sales Performance Features - Sales Planning
Not enough data
8.4
174
Not enough data
8.5
164
Not enough data
8.5
169
Not enough data
8.6
170
Not enough data
8.6
168
Not enough data
8.8
167
Not enough data
8.2
164
Territory Management - Sales Planning
Not enough data
8.6
165
Not enough data
8.5
170
Quota & Capacity Management - Sales Planning
Not enough data
8.4
167
Not enough data
8.4
174
Not enough data
8.4
168
Agentic AI - Sales Planning
Not enough data
8.4
56
Not enough data
8.5
55
Agentic AI - Lead Scoring
Not enough data
7.8
51
Not enough data
8.3
51
Not enough data
7.8
51
Not enough data
8.0
52
Attribution
Not enough data
8.9
446
Not enough data
8.9
450
Not enough data
8.6
432
Discovery
Not enough data
8.9
453
Not enough data
8.6
448
Not enough data
8.6
430
Management
Not enough data
8.5
418
Not enough data
8.7
436
Platform
Not enough data
8.6
428
Not enough data
8.6
428
Agentic AI - Sales Performance Management
8.3
11
8.5
73
8.3
10
8.6
73
8.8
11
8.6
74
Incentives
7.6
89
8.2
437
8.0
95
8.4
500
7.0
91
8.0
435
7.7
91
8.6
512
Personalization
8.3
97
8.6
481
8.1
95
8.8
558
8.5
99
8.9
590
8.2
93
8.6
535
Administrative
8.3
93
8.8
563
8.1
91
8.5
526
Feature Not Available
8.4
507
Agentic AI - Email Tracking
7.1
13
8.2
65
7.3
13
8.4
63
6.9
13
8.4
63
7.1
13
8.3
64
7.3
13
8.4
64
7.2
13
8.3
63
7.2
12
8.4
66
Analytics
8.0
95
8.3
570
Feature Not Available
8.4
578
Feature Not Available
8.4
592
Customizations
8.3
100
8.7
622
7.9
94
8.5
590
8.3
99
8.6
626
8.0
92
8.4
571
8.1
92
8.4
599
Generative AI
Feature Not Available
7.5
292
Agentic AI - Sales Analytics
8.2
11
8.2
79
8.3
11
8.6
78
8.5
11
8.3
78
7.9
11
8.3
78
8.0
11
8.3
78
Data Sourcing
7.9
119
8.5
964
8.3
118
8.7
995
8.3
112
8.3
899
8.4
113
8.7
1026
8.2
114
8.6
959
Predictive Analytics
7.7
121
8.4
941
7.7
120
8.6
954
7.4
116
8.1
852
7.8
124
8.3
892
Sales Management
8.9
129
8.7
981
7.6
122
8.1
855
8.0
121
8.6
976
8.3
127
8.8
1044
Agentic AI - Outbound Call Tracking
7.2
10
8.5
38
7.3
10
8.5
39
Calling
7.0
56
8.5
186
6.8
55
8.4
177
7.3
56
8.7
186
7.4
55
8.7
183
6.7
9
8.8
43
Contacts
8.2
60
8.8
177
7.8
57
8.7
180
8.1
59
8.7
182
Insights
8.3
56
9.1
187
8.2
57
8.9
183
6.5
55
8.3
179
7.6
60
8.5
189
7.8
55
8.4
183
7.2
9
8.6
39
Agentic AI - Sales Coaching
Not enough data
9.1
22
Not enough data
9.0
22
Not enough data
9.1
22
Not enough data
9.2
22
Training
Not enough data
8.8
259
Not enough data
8.8
251
Not enough data
8.5
211
Not enough data
8.5
246
Feedback
Not enough data
8.8
239
Not enough data
8.6
236
Not enough data
8.6
216
Not enough data
8.6
204
Not enough data
8.9
228
Not enough data
8.9
229
Not enough data
8.7
202
Generative AI
Not enough data
7.7
73
Agentic AI - Sales Enablement
Not enough data
8.1
31
Not enough data
8.2
31
Not enough data
8.3
31
Content Management
Not enough data
8.3
351
Not enough data
8.1
342
Not enough data
8.2
327
Not enough data
8.5
318
Not enough data
8.3
335
Analytics
Not enough data
8.7
342
Not enough data
8.4
341
Not enough data
8.5
223
Not enough data
8.3
350
Learning Management - Sales Enablement
Not enough data
8.6
24
Not enough data
8.7
24
Not enough data
8.6
24
Revenue Enablement - Sales Enablement
Not enough data
8.5
24
Not enough data
8.5
25
Not enough data
9.0
24
Categories
Categories
Shared Categories
Bigin by Zoho CRM and Salesforce Sales Cloud are categorized as Sales Engagement, Outbound Call Tracking, Email Tracking, CRM, Sales Analytics, and Sales Performance Management
Unique Categories
Bigin by Zoho CRM has no unique categories
Salesforce Sales Cloud is categorized as Business Scheduling, Field Sales, Conversation Intelligence, AI Sales Assistant, Sales Coaching, Sales Enablement, Sales Planning, Lead Scoring, Revenue Operations & Intelligence (RO&I), and Location Intelligence
Reviews
Reviewers' Company Size
Bigin by Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.1%
Marketing and Advertising
10.4%
Computer Software
5.8%
Consulting
4.9%
Education Management
4.9%
Other
62.8%
Computer Software
13.5%
Information Technology and Services
11.7%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.7%
Discussions
What is Zoho Bigin?
2 Comments
JM
It is a CRM, but in a much more simplified version than zohoCRM, yet it is powerful. As a professional experience, I can indicate that it contributes to...Read more
Does Bigin integrate with Zoho CRM?
2 Comments
AC
Yes it's possible. Make sure to add a user to both Bigin and CRM for the records to be assigned to the same owners after the sync. When the user is not...Read more
What is Bigin used for?
1 Comment
AC
It is a CRM, a system to improve customer relationships and management, it will facilitate and help you improve follow-up.Read more
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
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