# Agentforce Sales (formerly Salesforce Sales Cloud) vs Bigin by Zoho CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Sales excels in providing a comprehensive view of sales pipelines, with users highlighting its ability to improve pipeline visibility and automate repetitive tasks. This feature is particularly beneficial for sales teams looking to maintain consistent engagement with prospects throughout the sales cycle.
- **Users say** that Bigin by Zoho CRM stands out for its **simplicity and ease of use** , making it an excellent choice for small and medium-sized businesses. Reviewers appreciate its clean and intuitive interface, which allows for quick setup and management of essential sales and customer features without feeling overwhelmed.
- **According to verified reviews** , Agentforce Sales offers robust reporting capabilities that seamlessly integrate with Salesforce's out-of-the-box reports and dashboards. Users find this integration crucial for creating visibility and easy management reporting, enhancing their overall sales process.
- **Reviewers mention** that while Bigin is lightweight and customizable, it may lack some advanced features that larger organizations might require. However, its cost-effectiveness and beginner-friendly approach make it a strong contender for startups and smaller teams.
- **G2 reviewers highlight** that Agentforce Sales has a more extensive market presence and user base, which contributes to its higher overall satisfaction ratings. With a significant number of recent reviews, users feel confident in the platform's reliability and support.
- **Users report** that Bigin's focus on essential features allows for quick adoption, but some may find it limiting as their business grows. The platform's integration with the broader Zoho Suite is seen as a positive, providing users with a cohesive ecosystem for managing various business functions.



| | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 25,864 | 861 | 
| **Largest Market Segment** | Mid-Market (46.0% of reviews) | Small-Business (90.6% of reviews) | 
| **Entry Level Price** | $25.00 1 User Per Month | $0.00 | 

---
## Top Pros & Cons

### Agentforce Sales (formerly Salesforce Sales Cloud)

Pros:
- Ease of Use (3657 reviews)
- Features (3166 reviews)

Cons:
- Learning Curve (1830 reviews)
- Limitations (1411 reviews)

### Bigin by Zoho CRM

Pros:
- Ease of Use (256 reviews)
- Simple (125 reviews)

Cons:
- Missing Features (81 reviews)
- Limited Features (75 reviews)

---
## Ratings Comparison
| Rating | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
  | **Meets Requirements** | 8.8 (14221 reviews) | 8.6 (774 reviews) | 
  | **Ease of Use** | 8.2 (18239 reviews) | 9.1 (796 reviews) | 
  | **Ease of Setup** | 7.8 (9174 reviews) | 8.7 (690 reviews) | 
  | **Ease of Admin** | 7.9 (4504 reviews) | 8.8 (466 reviews) | 
  | **Quality of Support** | 8.1 (12421 reviews) | 8.5 (698 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (4470 reviews) | 8.6 (441 reviews) | 
  | **Product Direction (% positive)** | 8.3 (13840 reviews) | 9.4 (755 reviews) | 

---
## Pricing

### Agentforce Sales (formerly Salesforce Sales Cloud)

#### Entry-Level Pricing

Plan: Starter Edition

Price: $25.00 1 User Per Month

Description: Out-of-the-box CRM for up to 10 users

Key Features:
- Automatic data capture
- Lead Management
- Opportunity Management

[Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing)

#### Free Trial

Yes

### Bigin by Zoho CRM

#### Entry-Level Pricing

Plan: Free Edition

Price: $0.00

Description: Single user

Key Features:
- Single Pipeline
- 500 Records
- Contacts, Products, and Activity Management

[Browse all 4 editions](https://www.g2.com/products/bigin-by-zoho-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.2/10 | 11210 |
| **Bigin by Zoho CRM** | 8.0/10 | 670 |

#### Sales Force Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Contact & Account Management** | 8.8 (9651 reviews) ✓ Verified | 8.8 (505 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | 8.3 (6404 reviews) ✓ Verified | Feature Not Available | 
| **Opportunity & Pipeline Mgmt.** | 8.7 (9381 reviews) ✓ Verified | 8.9 (532 reviews) | 
| **Task / Activity Management** | 8.3 (9574 reviews) ✓ Verified | 8.7 (483 reviews) | 
| **Territory & Quota Management** | 8.0 (7328 reviews) ✓ Verified | Feature Not Available | 
| **Desktop Integration** | 8.2 (7633 reviews) ✓ Verified | 8.2 (418 reviews) | 
| **Product & Price List Management** | 8.0 (6769 reviews) ✓ Verified | 8.2 (407 reviews) | 
| **Quote & Order Management** | 8.1 (6672 reviews) ✓ Verified | 7.9 (369 reviews) | 
| **Customer Contract Management** | 8.3 (7422 reviews) ✓ Verified | Feature Not Available | 

#### Marketing Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Email Marketing** | 8.0 (6683 reviews) ✓ Verified | 8.0 (400 reviews) | 
| **Campaign Management** | 8.1 (7002 reviews) ✓ Verified | 7.9 (386 reviews) | 
| **Lead Management** | 8.5 (8158 reviews) ✓ Verified | 8.7 (465 reviews) | 
| **Marketing ROI Analytics** | 7.9 (5430 reviews) | 7.6 (376 reviews) | 

#### Customer Support

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Case Management** | 8.3 (6842 reviews) ✓ Verified | 8.0 (390 reviews) | 
| **Customer Support Portal** | 8.1 (6389 reviews) ✓ Verified | 7.9 (383 reviews) | 
| **Knowledge Base** | 8.2 (6794 reviews) ✓ Verified | 8.0 (375 reviews) | 
| **Call Center Features** | 8.0 (5500 reviews) ✓ Verified | 7.6 (376 reviews) | 
| **Support Analytics** | 8.2 (5990 reviews) ✓ Verified | 8.0 (363 reviews) | 

#### Reporting & Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Reporting** | 8.5 (9070 reviews) ✓ Verified | 8.2 (369 reviews) | 
| **Dashboards** | 8.5 (9229 reviews) ✓ Verified | 8.4 (394 reviews) | 
| **Forecasting** | 8.2 (7491 reviews) ✓ Verified | 7.9 (331 reviews) | 

#### Mobile & Social

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Social Collaboration Features** | 7.9 (5639 reviews) ✓ Verified | 7.7 (344 reviews) | 
| **Social Network Integration** | 7.8 (5248 reviews) ✓ Verified | 7.4 (346 reviews) | 
| **Mobile User Support** | 7.7 (6115 reviews) ✓ Verified | 8.2 (358 reviews) | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Customization** | 8.5 (3713 reviews) ✓ Verified | 8.2 (432 reviews) | 
| **Workflow Capability** | 8.5 (3716 reviews) ✓ Verified | 8.4 (436 reviews) | 
| **User, Role, and Access Management** | 8.6 (3651 reviews) ✓ Verified | 8.7 (408 reviews) | 
| **Internationalization** | 8.4 (2907 reviews) ✓ Verified | 8.0 (368 reviews) | 
| **Sandbox / Test Environments** | 8.5 (3190 reviews) ✓ Verified | Feature Not Available | 
| **Document & Content Mgmt.** | 8.1 (3207 reviews) ✓ Verified | 8.0 (320 reviews) | 
| **Performance and Reliability** | 8.7 (3705 reviews) ✓ Verified | 8.9 (408 reviews) | 
| **Output Document Generation** | 8.1 (3034 reviews) | Feature Not Available | 

#### Integration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Data Import & Export Tools** | 8.5 (2617 reviews) ✓ Verified | 8.3 (347 reviews) | 
| **Integration APIs** | 8.5 (3120 reviews) ✓ Verified | 8.0 (346 reviews) | 
| **Breadth of Partner Applications** | 8.5 (2924 reviews) ✓ Verified | 7.9 (328 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **AI Text Generation** | 7.6 (906 reviews) | Feature Not Available | 

#### Agentic AI - CRM

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (306 reviews) | 7.5 (69 reviews) | 
| **Multi-step Planning** | 8.0 (256 reviews) | 7.7 (69 reviews) | 
| **Cross-system Integration** | 8.4 (284 reviews) | 7.8 (73 reviews) | 
| **Adaptive Learning** | 8.1 (240 reviews) | 7.5 (68 reviews) | 
| **Natural Language Interaction** | 8.1 (246 reviews) | 7.1 (69 reviews) | 
| **Proactive Assistance** | 8.3 (273 reviews) | 7.6 (69 reviews) | 
| **Decision Making** | 8.3 (270 reviews) | 7.7 (71 reviews) | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Bigin by Zoho CRM** | N/A | N/A |

#### Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

#### Self Service 

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Location Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 45 |
| **Bigin by Zoho CRM** | N/A | N/A |

#### Cartography

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Map Design** | 8.6 (35 reviews) | Not enough data | 
| **Vector Mapping ** | 8.4 (31 reviews) | Not enough data | 
| **Data Visualization** | 8.6 (35 reviews) | Not enough data | 
| **Overlaying** | 8.3 (35 reviews) | Not enough data | 

#### Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Predictive Analysis** | 8.2 (28 reviews) | Not enough data | 
| **Distance Analysis ** | 8.4 (35 reviews) | Not enough data | 
| **Spatial Analysis** | 8.3 (31 reviews) | Not enough data | 
| **Data Stream** | 8.4 (30 reviews) | Not enough data | 

#### Reporting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Data Transformation** | 8.6 (29 reviews) | Not enough data | 
| **WYSIWYG Design** | 8.3 (24 reviews) | Not enough data | 
| **API Integrations** | 8.6 (22 reviews) | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Bigin by Zoho CRM** | N/A | N/A |

#### Lead Generation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 425 |
| **Bigin by Zoho CRM** | N/A | N/A |

#### Lead Facilitation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Customer-facing Chatbot** | 8.5 (272 reviews) | Not enough data | 
| **Lead Qualification** | 8.8 (297 reviews) | Not enough data | 
| **Lead Follow-up** | 8.8 (320 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.6 (292 reviews) | Not enough data | 

#### Organization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 9.0 (355 reviews) | Not enough data | 
| **Data Entry** | 8.8 (348 reviews) | Not enough data | 
| **Integrations / APIs** | 8.8 (343 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Coaching ** | 8.4 (286 reviews) | Not enough data | 
| **Peformance Tracking** | 8.8 (310 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **ROI Forecasting ** | 8.4 (284 reviews) | Not enough data | 
| **Sales Forecasting ** | 8.8 (302 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **AI Text Generation** | 8.4 (125 reviews) | Not enough data | 
| **AI Text Summarization** | 8.5 (124 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 9.1 (31 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (30 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (27 reviews) | Not enough data | 
| **Adaptive Learning** | 9.0 (26 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.3 (27 reviews) | Not enough data | 
| **Proactive Assistance** | 9.1 (27 reviews) | Not enough data | 
| **Decision Making** | 9.3 (29 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 620 |
| **Bigin by Zoho CRM** | 8.0/10 | 191 |

#### Integrated Workflows

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Task Management** | 8.7 (522 reviews) | 8.6 (166 reviews) | 
| **Email Tracking/Automation** | 8.5 (511 reviews) | 8.3 (171 reviews) | 
| **Calls and Voice** | 8.1 (466 reviews) | 7.7 (148 reviews) | 
| **Other Outreach Options ** | 8.1 (460 reviews) | 8.0 (140 reviews) | 
| **CRM Integration** | 8.9 (525 reviews) | 8.7 (160 reviews) | 
| **Calendar** | 8.4 (468 reviews) | 8.2 (171 reviews) | 
| **Shared Records** | 8.6 (481 reviews) | 8.4 (154 reviews) | 

#### Repeatability and Reportability

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Content Management** | 8.4 (483 reviews) | 8.0 (144 reviews) | 
| **Workflow Management** | 8.7 (502 reviews) | 8.5 (156 reviews) | 
| **Workflow Performance** | 8.7 (499 reviews) | 8.4 (143 reviews) | 
| **Sales Coaching and Insights** | 8.3 (482 reviews) | Feature Not Available | 
| **Gamification** | 7.8 (415 reviews) | 7.0 (137 reviews) | 

#### AI and Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Lead Prioritization** | 8.5 (464 reviews) | 8.1 (146 reviews) | 
| **Lead Scoring** | 8.4 (471 reviews) | 7.8 (142 reviews) | 
| **Best Time of Day Scheduling** | 8.3 (427 reviews) | 7.3 (139 reviews) | 
| **Buyer Intelligence** | 8.0 (431 reviews) | 7.4 (142 reviews) | 
| **Machine Learning** | 7.8 (416 reviews) | 6.7 (140 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **AI Text Generation** | 7.4 (269 reviews) | Feature Not Available | 

#### Agentic AI - Sales Engagement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (88 reviews) | 7.8 (23 reviews) | 
| **Multi-step Planning** | 8.5 (89 reviews) | 8.0 (22 reviews) | 
| **Cross-system Integration** | 8.6 (87 reviews) | 8.3 (23 reviews) | 
| **Adaptive Learning** | 8.4 (88 reviews) | 7.9 (22 reviews) | 
| **Natural Language Interaction** | 8.3 (88 reviews) | 8.0 (20 reviews) | 
| **Proactive Assistance** | 8.2 (88 reviews) | 8.0 (22 reviews) | 
| **Decision Making** | 8.5 (88 reviews) | 8.1 (24 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 185 |
| **Bigin by Zoho CRM** | N/A | N/A |

#### Call Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Call Recording** | 8.7 (134 reviews) | Not enough data | 
| **Machine Learning** | 8.6 (138 reviews) | Not enough data | 
| **Call Analysis** | 8.7 (134 reviews) | Not enough data | 
| **Lead Qualification** | 8.9 (135 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Customer Scoring** | 8.7 (143 reviews) | Not enough data | 
| **Speech-to-Text** | 8.7 (127 reviews) | Not enough data | 
| **Sentiment Analysis** | 9.3 (5 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **AI Text Summarization** | 8.3 (61 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (15 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (16 reviews) | Not enough data | 
| **Cross-system Integration** | 9.4 (16 reviews) | Not enough data | 
| **Adaptive Learning** | 9.3 (16 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.9 (15 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (16 reviews) | Not enough data | 
| **Decision Making** | 9.2 (16 reviews) | Not enough data | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 85 |
| **Bigin by Zoho CRM** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Revenue History** | 8.7 (68 reviews) | Not enough data | 
| **Pipeline Management** | 8.6 (71 reviews) | Not enough data | 
| **Dashboard Analytics** | 8.9 (71 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.6 (65 reviews) | Not enough data | 
| **Data Segmentation** | 8.6 (69 reviews) | Not enough data | 
| **Predictive Forecasting** | 8.3 (60 reviews) | Not enough data | 
| **Revenue Operations Cadence** | 8.3 (60 reviews) | Not enough data | 

#### CRM Data Enrichment

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Calendar Sync** | 8.1 (66 reviews) | Not enough data | 
| **Email Activity Capture** | 8.5 (64 reviews) | Not enough data | 
| **Conversation Intelligence** | 8.2 (61 reviews) | Not enough data | 
| **Marketing Leads** | 8.2 (67 reviews) | Not enough data | 
| **Contact Capture** | 8.6 (58 reviews) | Not enough data | 

#### Account Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Nonengaged Accounts** | 8.3 (65 reviews) | Not enough data | 
| **Account optimization** | 8.1 (65 reviews) | Not enough data | 
| **Historical Patterns** | 8.1 (62 reviews) | Not enough data | 
| **Rep Performance** | 8.3 (61 reviews) | Not enough data | 
| **Account Engagement** | 8.7 (58 reviews) | Not enough data | 
| **Historical Win/Loss Patterns** | 8.4 (58 reviews) | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (24 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (25 reviews) | Not enough data | 
| **Adaptive Learning** | 8.6 (23 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (23 reviews) | Not enough data | 
| **Decision Making** | 8.5 (25 reviews) | Not enough data | 

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.6/10 | 39 |
| **Bigin by Zoho CRM** | N/A | N/A |

#### Territory Mapping

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Custom Territory Mapping** | 8.7 (31 reviews) | Not enough data | 
| **Strategic Selling** | 8.6 (29 reviews) | Not enough data | 
| **Automatic Rep Assignment** | 8.4 (29 reviews) | Not enough data | 

#### Route Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Lead Priority** | 8.9 (28 reviews) | Not enough data | 
| **Optimized Sales Routes** | 9.0 (30 reviews) | Not enough data | 
| **Map Directions** | 9.1 (31 reviews) | Not enough data | 

#### Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Gamification** | 8.3 (26 reviews) | Not enough data | 
| **Performance Dashboards** | 8.3 (29 reviews) | Not enough data | 
| **Sales Rep Tracker** | 9.0 (29 reviews) | Not enough data | 

#### Presentation and Forms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Video and Interactive Media** | 8.0 (25 reviews) | Not enough data | 
| **Digital Contracts** | 8.2 (28 reviews) | Not enough data | 
| **E-signature** | 8.5 (28 reviews) | Not enough data | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 183 |
| **Bigin by Zoho CRM** | N/A | N/A |

#### Integrations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **MS Teams Integration** | 8.2 (160 reviews) | Not enough data | 
| **Email Integration** | 8.6 (162 reviews) | Not enough data | 
| **Zoom Integration** | 8.1 (161 reviews) | Not enough data | 
| **Google Meet Integration** | 8.1 (160 reviews) | Not enough data | 
| **Salesforce Integration** | 8.8 (163 reviews) | Not enough data | 

#### Branding & Customizatio

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Custom Booking Page** | 8.1 (155 reviews) | Not enough data | 
| **Personalized Links** | 8.2 (159 reviews) | Not enough data | 
| **Personalized Web Embed** | 8.4 (158 reviews) | Not enough data | 

#### Automatic Rules & Configurations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Set Working Hours** | 8.4 (159 reviews) | Not enough data | 
| **Automatic Updates** | 8.3 (159 reviews) | Not enough data | 
| **Buffer Times** | 8.1 (161 reviews) | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (36 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (37 reviews) | Not enough data | 

### Sales Planning

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 198 |
| **Bigin by Zoho CRM** | N/A | N/A |

#### Sales Performance Features - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Account Scoring** | 8.5 (174 reviews) | Not enough data | 
| **Revenue Planning** | 8.5 (163 reviews) | Not enough data | 
| **Account Segmentation** | 8.5 (168 reviews) | Not enough data | 
| **Sales Performance** | 8.7 (170 reviews) | Not enough data | 
| **Sales Forecasting** | 8.7 (172 reviews) | Not enough data | 
| **Integrations** | 8.9 (168 reviews) | Not enough data | 
| **Scenario Modeling** | 8.2 (163 reviews) | Not enough data | 

#### Territory Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Territory Management** | 8.6 (165 reviews) | Not enough data | 
| **Territory Planning** | 8.5 (171 reviews) | Not enough data | 

#### Quota & Capacity Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Quota Management** | 8.4 (167 reviews) | Not enough data | 
| **Capacity Management** | 8.4 (175 reviews) | Not enough data | 
| **Quota Planning** | 8.4 (167 reviews) | Not enough data | 

#### Agentic AI - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (57 reviews) | Not enough data | 
| **Multi-step Planning** | 8.5 (56 reviews) | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 515 |
| **Bigin by Zoho CRM** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 7.9 (55 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (54 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (55 reviews) | Not enough data | 
| **Decision Making** | 8.1 (56 reviews) | Not enough data | 

#### Attribution

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Lead Opportunity** | 8.9 (454 reviews) | Not enough data | 
| **Lead Assignment** | 8.9 (460 reviews) | Not enough data | 
| **Pipeline Acceleration** | 8.6 (434 reviews) | Not enough data | 

#### Discovery

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Lead Management** | 8.9 (464 reviews) | Not enough data | 
| **Scoring/Ranking** | 8.6 (453 reviews) | Not enough data | 
| **Lead Context** | 8.6 (431 reviews) | Not enough data | 

#### Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Conversion Viability** | 8.5 (418 reviews) | Not enough data | 
| **Workflow** | 8.7 (440 reviews) | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Data Synchronization** | 8.6 (430 reviews) | Not enough data | 
| **Analysis** | 8.6 (431 reviews) | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 684 |
| **Bigin by Zoho CRM** | 8.1/10 | 114 |

#### Agentic AI - Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (67 reviews) | 8.3 (12 reviews) | 
| **Natural Language Interaction** | 8.7 (67 reviews) | 8.3 (11 reviews) | 
| **Proactive Assistance** | 8.5 (68 reviews) | 8.8 (12 reviews) | 

#### Incentives

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Badges** | 8.2 (431 reviews) | 7.6 (90 reviews) | 
| **Triggers** | 8.4 (494 reviews) | 8.0 (96 reviews) | 
| **Commission Calculator** | 8.0 (428 reviews) | 7.0 (92 reviews) | 
| **Leaderboards** | 8.6 (506 reviews) | 7.7 (92 reviews) | 

#### Personalization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Profiles** | 8.6 (476 reviews) | 8.3 (98 reviews) | 
| **Custom Reports** | 8.8 (554 reviews) | 8.1 (97 reviews) | 
| **Dashboards** | 8.9 (587 reviews) | 8.5 (101 reviews) | 
| **Goal Setting** | 8.6 (530 reviews) | 8.2 (94 reviews) | 

#### Administrative

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Integration** | 8.7 (558 reviews) | 8.3 (94 reviews) | 
| **Employee Structure** | 8.5 (521 reviews) | 8.1 (92 reviews) | 
| **Behavior Monitoring** | 8.4 (501 reviews) | Feature Not Available | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 714 |
| **Bigin by Zoho CRM** | 7.6/10 | 109 |

#### Agentic AI - Email Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (61 reviews) | 7.1 (13 reviews) | 
| **Multi-step Planning** | 8.4 (59 reviews) | 7.3 (13 reviews) | 
| **Cross-system Integration** | 8.4 (59 reviews) | 6.9 (14 reviews) | 
| **Adaptive Learning** | 8.3 (61 reviews) | 7.1 (14 reviews) | 
| **Natural Language Interaction** | 8.4 (60 reviews) | 7.3 (13 reviews) | 
| **Proactive Assistance** | 8.3 (59 reviews) | 7.2 (13 reviews) | 
| **Decision Making** | 8.4 (62 reviews) | 7.3 (13 reviews) | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Open Rates** | 8.3 (568 reviews) | 8.0 (95 reviews) | 
| **Link Activity** | 8.4 (575 reviews) | Feature Not Available | 
| **Attachment Activity** | 8.3 (589 reviews) | Feature Not Available | 

#### Customizations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Email Platform Integration** | 8.7 (622 reviews) | 8.3 (101 reviews) | 
| **Email Scheduling** | 8.5 (591 reviews) | 8.0 (96 reviews) | 
| **Notifications** | 8.5 (624 reviews) | 8.3 (100 reviews) | 
| **Email Categorization** | 8.4 (569 reviews) | 8.0 (93 reviews) | 
| **Templates** | 8.4 (597 reviews) | 8.1 (93 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **AI Text Generation** | 7.5 (288 reviews) | Feature Not Available | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1200 |
| **Bigin by Zoho CRM** | 8.0/10 | 155 |

#### Agentic AI - Sales Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (78 reviews) | 8.2 (11 reviews) | 
| **Cross-system Integration** | 8.6 (79 reviews) | 8.2 (12 reviews) | 
| **Adaptive Learning** | 8.4 (78 reviews) | 8.5 (12 reviews) | 
| **Natural Language Interaction** | 8.4 (77 reviews) | 7.9 (12 reviews) | 
| **Proactive Assistance** | 8.3 (78 reviews) | 7.9 (12 reviews) | 

#### Data Sourcing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Data Sourcing** | 8.5 (967 reviews) | 7.8 (121 reviews) | 
| **Exporting & Sharing Data** | 8.7 (997 reviews) | 8.3 (120 reviews) | 
| **Multi-Device Data Visualization** | 8.4 (899 reviews) | 8.3 (114 reviews) | 
| **Interactive Dashboards** | 8.7 (1028 reviews) | 8.3 (115 reviews) | 
| **Data Segmentation** | 8.6 (959 reviews) | 8.2 (116 reviews) | 

#### Predictive Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Lead Scoring** | 8.4 (945 reviews) | 7.7 (123 reviews) | 
| **Opportunity Scoring** | 8.6 (959 reviews) | 7.7 (122 reviews) | 
| **Risk Analysis** | 8.1 (852 reviews) | 7.3 (118 reviews) | 
| **Live Forecasting** | 8.3 (893 reviews) | 7.8 (125 reviews) | 

#### Sales Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Live Pipeline Management** | 8.7 (983 reviews) | 8.8 (132 reviews) | 
| **Sales Gamification** | 8.1 (854 reviews) | 7.6 (124 reviews) | 
| **Account-Based Analytics** | 8.6 (977 reviews) | 8.0 (123 reviews) | 
| **Activity Tracking** | 8.8 (1046 reviews) | 8.3 (128 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 222 |
| **Bigin by Zoho CRM** | 7.5/10 | 69 |

#### Agentic AI - Outbound Call Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (38 reviews) | 7.2 (10 reviews) | 
| **Natural Language Interaction** | 8.6 (39 reviews) | 7.3 (10 reviews) | 

#### Calling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Record Calls** | 8.5 (185 reviews) | 7.0 (55 reviews) | 
| **Generate Location** | 8.4 (176 reviews) | 6.8 (54 reviews) | 
| **Call Types** | 8.7 (185 reviews) | 7.3 (55 reviews) | 
| **Click-to-Call** | 8.7 (183 reviews) | 7.3 (54 reviews) | 
| **Auto Dialer** | 8.6 (44 reviews) | 6.7 (9 reviews) | 

#### Contacts

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Personalization** | 8.8 (176 reviews) | 8.2 (59 reviews) | 
| **Information Locater** | 8.7 (179 reviews) | 7.8 (56 reviews) | 
| **Record Prospect Data** | 8.7 (181 reviews) | 8.1 (58 reviews) | 

#### Insights

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Notes** | 9.1 (189 reviews) | 8.3 (55 reviews) | 
| **Daily Summary** | 8.9 (182 reviews) | 8.2 (56 reviews) | 
| **Automated Voicemails** | 8.3 (178 reviews) | 6.5 (54 reviews) | 
| **Automated Emails** | 8.5 (188 reviews) | 7.6 (59 reviews) | 
| **Sorts Prospects** | 8.4 (182 reviews) | 7.8 (54 reviews) | 
| **Automated Note Taking** | 8.7 (38 reviews) | 7.2 (9 reviews) | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 |
| **Bigin by Zoho CRM** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Multi-step Planning** | 9.0 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 9.1 (20 reviews) | Not enough data | 
| **Decision Making** | 9.2 (20 reviews) | Not enough data | 

#### Training

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Knowledge Base** | 8.8 (255 reviews) | Not enough data | 
| **Coaching Materials** | 8.8 (247 reviews) | Not enough data | 
| **Playbook Creation** | 8.5 (207 reviews) | Not enough data | 
| **Video Record** | 8.5 (242 reviews) | Not enough data | 

#### Feedback

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Review** | 8.8 (236 reviews) | Not enough data | 
| **Scorecard** | 8.6 (232 reviews) | Not enough data | 
| **Coaching Card** | 8.6 (213 reviews) | Not enough data | 
| **Leaderboard** | 8.6 (200 reviews) | Not enough data | 
| **Real-Time Updates** | 8.8 (225 reviews) | Not enough data | 
| **Notifications** | 8.9 (226 reviews) | Not enough data | 
| **Competition** | 8.7 (198 reviews) | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **AI Text Summarization** | 7.6 (70 reviews) | Not enough data | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 444 |
| **Bigin by Zoho CRM** | N/A | N/A |

#### Agentic AI - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (33 reviews) | Not enough data | 

#### Content Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Content Import** | 8.3 (351 reviews) | Not enough data | 
| **Content Creation** | 8.1 (342 reviews) | Not enough data | 
| **Templates** | 8.2 (328 reviews) | Not enough data | 
| **Advanced Search** | 8.5 (318 reviews) | Not enough data | 
| **Content Storage** | 8.3 (335 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Reporting** | 8.7 (347 reviews) | Not enough data | 
| **Alerts** | 8.4 (345 reviews) | Not enough data | 
| **Account-Based Engagement** | 8.5 (226 reviews) | Not enough data | 
| **Content Utilization** | 8.3 (351 reviews) | Not enough data | 

#### Learning Management - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Sales Training ** | 8.4 (27 reviews) | Not enough data | 
| **Sales Coaching** | 8.4 (27 reviews) | Not enough data | 
| **Sales Onboarding** | 8.5 (27 reviews) | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Cross-Functional Alignment** | 8.3 (26 reviews) | Not enough data | 
| **AI and Automation** | 8.3 (28 reviews) | Not enough data | 
| **End-to-End Customer Journey Insights** | 8.8 (27 reviews) | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Bigin by Zoho CRM** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **CRM Data Enrichment** | 10.0 (5 reviews) | Not enough data | 
| **Actionable Insights** | Not enough data | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | Not enough data | Not enough data | 
| **Customer Data Capture** | 10.0 (5 reviews) | Not enough data | 

---
## Categories
**Shared Categories (6):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [CRM Software](https://www.g2.com/categories/crm)

**Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (11):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)



---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Sales (formerly Salesforce Sales Cloud) | Bigin by Zoho CRM | 
|---|---|---|
| **Small-Business** | 20.6% | 90.6% | 
| **Mid-Market** | 46.0% | 8.3% | 
| **Enterprise** | 33.4% | 1.2% | 

### By Industry

#### Agentforce Sales (formerly Salesforce Sales Cloud)

- **Computer Software:** 13.5%
- **Information Technology and Services:** 11.8%
- **Financial Services:** 6.8%
- **Marketing and Advertising:** 4.9%
- **Internet:** 3.2%
- **Non-Profit Organization Management:** 3.0%
- **Telecommunications:** 2.9%
- **Hospital & Health Care:** 2.6%
- **Consulting:** 2.4%
- **Education Management:** 2.4%
- **Other:** 46.6%

#### Bigin by Zoho CRM

- **Marketing and Advertising:** 10.3%
- **Information Technology and Services:** 10.1%
- **Computer Software:** 5.9%
- **Consulting:** 5.3%
- **Real Estate:** 4.5%
- **Education Management:** 4.4%
- **Financial Services:** 4.3%
- **Accounting:** 2.9%
- **Construction:** 2.9%
- **Leisure, Travel & Tourism:** 2.4%
- **Other:** 47.0%

---
## Alternatives

### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud)

- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5609 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13889 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9697 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3574 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2944 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6678 reviews)
- [Membrain](https://www.g2.com/products/membrain/reviews) — 4.6/5 stars (224 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (299 reviews)

### Alternatives to Bigin by Zoho CRM

- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13889 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3103 reviews)
- [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.5/5 stars (1400 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2058 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (665 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14761 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews)

---
## Top Discussions

### Agentforce Sales (formerly Salesforce Sales Cloud)

- Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes
  > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..."
- Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote
  > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest "
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 1 upvote
  > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..."
- Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 7 comments
  > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view"
- Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote
  > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish."

### Bigin by Zoho CRM

- Title: [Does Bigin integrate with Zoho CRM?](https://www.g2.com/discussions/does-bigin-integrate-with-zoho-crm) — 2 comments, 1 upvote
  > **Top comment:** "Yes it's possible. Make sure to add a user to both Bigin and CRM for the records to be assigned to the same owners after the sync. When the user is not..."
- Title: [What is Zoho Bigin?](https://www.g2.com/discussions/what-is-zoho-bigin) — 2 comments
  > **Top comment:** "It is a CRM, but in a much more simplified version than zohoCRM, yet it is powerful. As a professional experience, I can indicate that it contributes to..."
- Title: [What is Bigin used for?](https://www.g2.com/discussions/what-is-bigin-used-for) — 1 comment
  > **Top comment:** "It is a CRM, a system to improve customer relationships and management, it will facilitate and help you improve follow-up."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-bigin-by-zoho-crm)