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At a Glance
Market Segments
Small-Business (90.2% of reviews)
Small-Business (81.0% of reviews)
Entry-Level Pricing
$7.00
Free
Bigin by Zoho CRM
Star Rating
(701)4.6 out of 5
Market Segments
Small-Business (90.2% of reviews)
Pros & Cons
Entry-Level Pricing
$7.00
Browse all 3 pricing plansReply
Star Rating
(1,514)4.6 out of 5
Market Segments
Small-Business (81.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Reply and Bigin by Zoho CRM have a strong focus on small businesses, with Bigin having a slightly higher percentage of reviews from this segment (89.6% vs. 81.1%). This indicates that Bigin may cater more specifically to the needs of small businesses.
- Reviewers mention that Reply offers a free entry-level price, making it accessible for startups and small teams, while Bigin starts at $7.00, which could be a consideration for budget-conscious buyers.
- Users on G2 highlight that Reply excels in quality of support, scoring 9.3 compared to Bigin's 8.5. Reviewers appreciate the responsiveness and helpfulness of Reply's support team, which can be crucial for businesses needing quick assistance.
- Reviewers say that Bigin by Zoho CRM shines in ease of use, scoring 9.1 compared to Reply's 8.9. Users appreciate Bigin's intuitive interface, which allows for a smoother onboarding process and quicker adaptation for new users.
- G2 users report that Reply has superior email tracking and automation features, scoring 9.1 against Bigin's 8.3. Reviewers mention that Reply's email automation capabilities help streamline communication and improve engagement with prospects.
- Users say that Bigin's task management features are rated higher (8.5) compared to Reply (8.0), with reviewers noting that Bigin provides better tools for organizing and prioritizing tasks, which can enhance productivity for teams.
Pricing
Entry-Level Pricing
Bigin by Zoho CRM
Express
$7.00
$7/user/month - Billed Annually
- Team Pipelines (3)
- 50,000 Records
- Instant Workflows (10)
Reply
Free
Free
Discover Reply.io and take it for a spin
- AI Sequence generator
- 200 B2B data search credits
- Jason AI
Free Trial
Bigin by Zoho CRM
Free Trial is available
Reply
Free Trial is available
Ratings
Meets Requirements
8.6
630
9.0
1,145
Ease of Use
9.1
647
8.9
1,172
Ease of Setup
8.8
539
8.7
579
Ease of Admin
8.8
410
8.8
423
Quality of Support
8.5
570
9.3
1,134
Has the product been a good partner in doing business?
8.7
387
9.2
423
Product Direction (% positive)
9.3
625
9.1
1,082
Features by Category
Sales Force Automation
8.7
443
Not enough data
Feature Not Available
Not enough data
8.8
451
Not enough data
8.6
443
Not enough data
Feature Not Available
Not enough data
8.2
405
Not enough data
8.2
403
Not enough data
7.9
364
Not enough data
Feature Not Available
Not enough data
Marketing Automation
8.0
391
Not enough data
7.9
383
Not enough data
8.5
413
Not enough data
7.6
372
Not enough data
Customer Support
8.0
384
Not enough data
7.9
382
Not enough data
8.0
374
Not enough data
7.6
373
Not enough data
8.0
361
Not enough data
Reporting & Analytics
8.2
348
Not enough data
8.4
382
Not enough data
7.9
328
Not enough data
Mobile & Social
7.7
338
Not enough data
7.4
341
Not enough data
8.2
343
Not enough data
Platform
8.2
394
Not enough data
8.4
400
Not enough data
8.7
397
Not enough data
8.0
364
Not enough data
Feature Not Available
Not enough data
8.0
316
Not enough data
8.9
382
Not enough data
Feature Not Available
Not enough data
Integration
8.4
341
Not enough data
7.9
330
Not enough data
7.9
313
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - CRM
7.4
67
Not enough data
7.6
66
Not enough data
7.7
67
Not enough data
7.4
66
Not enough data
7.1
67
Not enough data
7.6
67
Not enough data
7.6
68
Not enough data
Data Availability
Not enough data
8.2
60
Not enough data
8.1
61
Not enough data
7.9
56
Not enough data
7.6
27
Data Accuracy
Not enough data
8.2
57
Not enough data
8.3
55
Not enough data
8.3
27
Agentic AI - Sales Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.8
60
Not enough data
9.1
63
Not enough data
9.2
64
Not enough data
9.3
64
Not enough data
8.4
58
Not enough data
8.6
60
Features
Not enough data
8.7
58
Not enough data
8.9
59
Not enough data
8.5
56
Not enough data
8.9
55
Not enough data
8.9
59
Not enough data
8.1
53
Not enough data
8.5
52
Not enough data
9.2
55
Not enough data
9.4
56
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.1
73
Not enough data
8.3
69
Not enough data
9.4
69
Not enough data
8.5
66
Organization
Not enough data
8.4
67
Not enough data
8.8
68
Not enough data
8.7
68
Performance Analysis
Not enough data
8.3
67
Not enough data
8.8
71
Sales Analysis
Not enough data
7.8
65
Not enough data
8.0
65
Generative AI
Not enough data
8.5
42
Not enough data
8.0
41
Agentic AI - AI Sales Assistant
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
7.5
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
7.8
6
Integrated Workflows
8.6
164
8.0
437
|
Verified
8.3
169
9.1
585
|
Verified
7.7
147
7.4
305
|
Verified
8.0
139
8.2
386
|
Verified
8.7
158
8.0
409
|
Verified
8.2
170
7.9
279
8.4
153
8.0
274
Repeatability and Reportability
8.0
144
8.2
395
|
Verified
8.5
156
8.5
453
|
Verified
8.4
143
8.5
454
|
Verified
Feature Not Available
8.0
374
7.1
135
7.2
258
AI and Automation
8.2
146
8.0
280
7.8
142
7.8
275
7.3
138
8.4
303
7.4
141
7.5
258
6.8
138
7.9
272
Generative AI
Feature Not Available
8.1
153
Agentic AI - Sales Engagement
7.7
22
6.9
42
7.9
21
6.5
42
8.3
22
6.8
42
7.9
21
6.7
41
8.1
19
6.6
41
8.0
21
6.6
40
8.1
23
6.6
40
Lead Intelligence
Not enough data
8.9
87
Not enough data
8.7
87
Not enough data
8.5
87
Not enough data
8.6
86
Not enough data
8.3
86
Agentic AI - Lead Intelligence
Not enough data
8.7
9
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
8.3
11
Not enough data
8.3
10
Not enough data
8.8
11
Not enough data
Incentives
7.6
89
Not enough data
8.0
95
Not enough data
7.0
91
Not enough data
7.7
91
Not enough data
Personalization
8.3
97
Not enough data
8.1
95
Not enough data
8.5
99
Not enough data
8.2
93
Not enough data
Administrative
8.3
93
Not enough data
8.1
91
Not enough data
Feature Not Available
Not enough data
Agentic AI - Email Tracking
7.1
13
6.4
26
7.3
13
7.0
27
6.9
13
7.0
26
7.1
13
6.7
26
7.3
13
6.5
26
7.2
13
6.7
26
7.2
12
6.4
26
Analytics
8.0
95
8.6
669
Feature Not Available
8.2
485
Feature Not Available
8.1
449
Customizations
8.3
100
8.7
567
7.9
95
9.0
661
8.3
100
8.4
568
8.0
92
8.5
543
8.1
92
8.6
600
Generative AI
Feature Not Available
7.9
145
Agentic AI - Sales Analytics
8.2
11
Not enough data
8.3
11
Not enough data
8.5
11
Not enough data
7.9
11
Not enough data
8.0
11
Not enough data
Data Sourcing
7.9
119
Not enough data
8.3
118
Not enough data
8.3
112
Not enough data
8.4
113
Not enough data
8.2
114
Not enough data
Predictive Analytics
7.7
121
Not enough data
7.7
120
Not enough data
7.4
116
Not enough data
7.8
124
Not enough data
Sales Management
8.9
129
Not enough data
7.6
122
Not enough data
8.0
121
Not enough data
8.3
127
Not enough data
Agentic AI - Outbound Call Tracking
7.2
10
Not enough data
7.3
10
Not enough data
Calling
7.0
56
8.0
58
|
Verified
6.8
55
8.2
61
|
Verified
7.3
56
7.9
61
|
Verified
7.4
55
8.4
59
6.7
9
6.4
6
Contacts
8.2
60
8.9
84
|
Verified
7.8
57
8.6
64
|
Verified
8.1
59
8.4
72
|
Verified
Insights
8.3
56
8.6
69
|
Verified
8.2
57
8.6
73
|
Verified
6.5
55
8.0
54
|
Verified
7.6
60
9.1
86
|
Verified
7.8
55
8.5
68
|
Verified
7.2
9
6.0
5
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bigin by Zoho CRM and Reply are categorized as Sales Engagement, Outbound Call Tracking, and Email Tracking
Unique Categories
Reply is categorized as SAP Store, AI Sales Assistant, Lead Intelligence, Sales Intelligence, and AI SDRs
Reviews
Reviewers' Company Size
Bigin by Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reply
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.1%
Marketing and Advertising
10.4%
Computer Software
5.9%
Consulting
4.9%
Education Management
4.9%
Other
62.8%
Computer Software
18.3%
Marketing and Advertising
16.3%
Information Technology and Services
11.8%
Financial Services
5.5%
Staffing and Recruiting
5.2%
Other
43.0%
Alternatives
Discussions
Does Bigin integrate with Zoho CRM?
2 Comments
AC
Yes it's possible. Make sure to add a user to both Bigin and CRM for the records to be assigned to the same owners after the sync. When the user is not...Read more
What is Zoho Bigin?
2 Comments
JM
It is a CRM, but in a much more simplified version than zohoCRM, yet it is powerful. As a professional experience, I can indicate that it contributes to...Read more
What is Bigin used for?
1 Comment
AC
It is a CRM, a system to improve customer relationships and management, it will facilitate and help you improve follow-up.Read more
Have you considered implementing the lead scoring and custom size of A/B test group?
2 Comments
TC
......Read more
Is there any plans to implement importing phone numbers from LinkedIn into the Chrome extensions?
2 Comments
OM
Hi Chris, sure, that's what we are working on right now! Please stay in touch, we will announce that shortlyRead more
What key feature beside the automated emails do you find the most helpful in outreach sequences?
2 Comments
AD
Extracting emails from LinkedInRead more
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