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Compare Bigin by Zoho CRM and Pipeline CRM 
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At a Glance
Market Segments
Small-Business (90.1% of reviews)
Small-Business (66.7% of reviews)
Entry-Level Pricing
$7.00
Starting at $25.00
Bigin by Zoho CRM
Star Rating
(698)4.6 out of 5
Market Segments
Small-Business (90.1% of reviews)
Pros & Cons
Entry-Level Pricing
$7.00
Browse all 3 pricing plansPipeline CRM
Star Rating
(946)4.4 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Pipeline CRM excels in its Lead Management feature, scoring 8.6, which reviewers mention helps streamline their sales processes effectively. In contrast, Bigin by Zoho CRM has a slightly lower score of 8.5 in the same category, indicating it may not be as robust in this area.
- Reviewers mention that Pipeline CRM's Quality of Support is rated at 8.9, which users appreciate for its responsiveness and helpfulness. Bigin by Zoho CRM, however, has a lower support rating of 8.4, suggesting that users may experience longer wait times or less effective assistance.
- G2 users highlight Pipeline CRM's Customization capabilities, scoring 8.1, which allows for tailored solutions to fit specific business needs. Bigin by Zoho CRM matches this score but lacks some of the advanced customization options that Pipeline offers, according to user feedback.
- Users on G2 report that Pipeline CRM's Sales Force Automation features, particularly Opportunity & Pipeline Management, are rated at 8.7, providing a comprehensive view of sales activities. Bigin by Zoho CRM also scores 8.7, but users note that Pipeline's interface is more intuitive and user-friendly.
- Reviewers mention that Bigin by Zoho CRM shines in Mobile User Support, with a score of 8.2, making it easier for users to manage their CRM on the go. In comparison, Pipeline CRM's mobile support is rated lower, which some users find limiting when accessing features remotely.
- Users say that Pipeline CRM's Integration capabilities are highly rated at 9.3, allowing seamless connections with various applications. Bigin by Zoho CRM, while still strong at 8.2, does not offer the same breadth of partner applications, which some users find restrictive for their workflows.
Pricing
Entry-Level Pricing
Bigin by Zoho CRM
Express
$7.00
$7/user/month - Billed Annually
- Team Pipelines (3)
- 50,000 Records
- Instant Workflows (10)
Pipeline CRM
Start
Starting at $25.00
Pre-sales pipeline management
- Unlimited file storage
- Deal and Activity Reporting
- Free CRM switching tool
Free Trial
Bigin by Zoho CRM
Free Trial is available
Pipeline CRM
Free Trial is available
Ratings
Meets Requirements
8.6
626
8.6
830
Ease of Use
9.1
643
8.9
833
Ease of Setup
8.8
535
8.8
385
Ease of Admin
8.8
407
8.9
376
Quality of Support
8.5
566
8.9
764
Has the product been a good partner in doing business?
8.7
384
9.1
368
Product Direction (% positive)
9.3
621
8.6
826
Features by Category
Sales Force Automation
8.7
442
8.7
644
|
Verified
Feature Not Available
Feature Not Available
8.8
448
8.7
634
|
Verified
8.6
442
8.4
649
|
Verified
Feature Not Available
7.8
393
|
Verified
8.2
405
8.1
457
|
Verified
8.2
403
7.6
313
|
Verified
7.9
363
7.8
347
|
Verified
Feature Not Available
8.2
424
|
Verified
Marketing Automation
8.0
391
7.5
368
|
Verified
7.9
383
7.6
362
|
Verified
8.5
412
8.6
495
|
Verified
7.6
372
7.5
321
|
Verified
Customer Support
8.0
384
8.4
377
|
Verified
7.9
382
8.5
398
8.0
374
8.4
419
7.6
373
8.3
329
|
Verified
8.0
361
8.3
329
|
Verified
Reporting & Analytics
8.2
347
8.1
597
|
Verified
8.4
380
8.3
635
|
Verified
7.9
328
7.8
474
|
Verified
Mobile & Social
7.7
338
7.6
276
|
Verified
7.4
341
7.5
264
|
Verified
8.2
343
7.6
416
|
Verified
Platform
8.2
393
8.2
293
|
Verified
8.4
399
8.1
276
|
Verified
8.7
397
8.4
303
|
Verified
8.0
364
8.3
79
Feature Not Available
7.7
61
8.0
315
7.9
246
|
Verified
8.9
381
8.9
304
|
Verified
Feature Not Available
8.1
133
|
Verified
Integration
8.4
341
8.4
277
|
Verified
7.9
330
7.9
188
|
Verified
7.9
313
7.3
167
|
Verified
Generative AI
Feature Not Available
8.2
17
Agentic AI - CRM
7.4
67
8.1
6
7.6
66
8.6
6
7.7
67
8.9
6
7.4
66
9.2
6
7.1
67
10.0
5
7.6
67
9.7
5
7.6
68
9.3
5
Integrated Workflows
8.6
163
Not enough data
8.3
168
Not enough data
7.7
147
Not enough data
8.0
139
Not enough data
8.7
158
Not enough data
8.2
169
Not enough data
8.4
153
Not enough data
Repeatability and Reportability
8.0
144
Not enough data
8.5
156
Not enough data
8.4
143
Not enough data
Feature Not Available
Not enough data
7.1
135
Not enough data
AI and Automation
8.2
146
Not enough data
7.8
142
Not enough data
7.3
138
Not enough data
7.4
141
Not enough data
6.8
138
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Engagement
7.7
22
Not enough data
7.9
21
Not enough data
8.3
22
Not enough data
7.9
21
Not enough data
8.1
19
Not enough data
8.0
21
Not enough data
8.1
23
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
8.3
11
Not enough data
8.3
10
Not enough data
8.8
11
Not enough data
Incentives
7.6
89
8.6
7
8.0
95
9.5
7
7.0
91
9.3
7
7.7
91
9.5
7
Personalization
8.3
97
9.3
7
8.1
95
9.3
7
8.5
99
9.5
7
8.2
93
9.5
7
Administrative
8.3
93
9.5
7
8.1
91
9.5
7
Feature Not Available
9.8
7
Agentic AI - Email Tracking
7.1
13
Not enough data
7.3
13
Not enough data
6.9
13
Not enough data
7.1
13
Not enough data
7.3
13
Not enough data
7.2
13
Not enough data
7.2
12
Not enough data
Analytics
8.0
95
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customizations
8.3
100
Not enough data
7.9
94
Not enough data
8.3
99
Not enough data
8.0
92
Not enough data
8.1
92
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Analytics
8.2
11
Not enough data
8.3
11
Not enough data
8.5
11
Not enough data
7.9
11
Not enough data
8.0
11
Not enough data
Data Sourcing
7.9
119
Not enough data
8.3
118
Not enough data
8.3
112
9.0
5
8.4
113
Not enough data
8.2
114
Not enough data
Predictive Analytics
7.7
121
9.3
5
7.7
120
Not enough data
7.4
116
Not enough data
7.8
124
Not enough data
Sales Management
8.9
129
9.3
5
7.6
122
Not enough data
8.0
121
Not enough data
8.3
127
Not enough data
Agentic AI - Outbound Call Tracking
7.2
10
Not enough data
7.3
10
Not enough data
Calling
7.0
56
Not enough data
6.8
55
Not enough data
7.3
56
Not enough data
7.4
55
Not enough data
6.7
9
Not enough data
Contacts
8.2
60
Not enough data
7.8
57
Not enough data
8.1
59
Not enough data
Insights
8.3
56
Not enough data
8.2
57
Not enough data
6.5
55
Not enough data
7.6
60
Not enough data
7.8
55
Not enough data
7.2
9
Not enough data
Categories
Categories
Shared Categories
Bigin by Zoho CRM and Pipeline CRM are categorized as CRM, Sales Analytics, and Sales Performance Management
Reviews
Reviewers' Company Size
Bigin by Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pipeline CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.2%
Marketing and Advertising
10.4%
Computer Software
5.8%
Education Management
4.9%
Consulting
4.8%
Other
62.8%
Construction
9.6%
Marketing and Advertising
8.3%
Information Technology and Services
7.5%
Computer Software
4.6%
Internet
3.7%
Other
66.4%
Alternatives
Discussions
What is Zoho Bigin?
2 Comments
JM
It is a CRM, but in a much more simplified version than zohoCRM, yet it is powerful. As a professional experience, I can indicate that it contributes to...Read more
Does Bigin integrate with Zoho CRM?
2 Comments
AC
Yes it's possible. Make sure to add a user to both Bigin and CRM for the records to be assigned to the same owners after the sync. When the user is not...Read more
What is Bigin used for?
1 Comment
AC
It is a CRM, a system to improve customer relationships and management, it will facilitate and help you improve follow-up.Read more
How do I get a buy-in from my sales team to move from spreadsheets or another CRM to PipelineDeals?
5 Comments
Official Response from Pipeline CRM
PipelineDeals picks up where Excel leaves off. It’s familiar to Excel but more powerful and the learning curve is low. Our training helps salespeople get...Read more
How long does it take to implement a new CRM?
4 Comments
Official Response from Pipeline CRM
Because our CRM is so easy to use, 95% of customers often go live within a day or maximum within two weeks — not three or four months like with other CRMs....Read more
What’s the cost like?
3 Comments
Official Response from Pipeline CRM
Our customer see ROI three times faster than with some other CRM providers (validated by G2 Crowd) because it’s only $1.10 per sales person per day. Some of...Read more
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