# Bigin by Zoho CRM vs Outreach Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Bigin by Zoho CRM excels in user-friendliness, with many users appreciating its simple interface and effective pipeline management. One user noted, "The pipeline management feature makes tracking leads and deals very easy and clear," highlighting its efficiency in handling workflows.
- **Users say** that Outreach stands out for its robust integration capabilities, allowing seamless connections with tools like Salesforce and Sales Navigator. A reviewer mentioned, "I love how Outreach integrates with all the other tools we use," which enhances overall productivity and task management.
- **According to verified reviews** , Bigin by Zoho CRM offers excellent automation features that significantly reduce manual work. Users have praised its ability to manage reminders and follow-ups automatically, making it a great choice for those looking to streamline their processes.
- **Reviewers mention** that Outreach provides strong task organization and prioritization features, which help users keep their daily activities on track. One user highlighted, "I like the task categorization, organization, and prioritization the best in Outreach," indicating its effectiveness in managing workloads.
- **G2 reviewers indicate** that while Outreach has a higher score in email tracking and automation, Bigin by Zoho CRM's overall ease of use and setup is a significant advantage, with users noting its intuitive onboarding process and straightforward navigation.
- **Users report** that both platforms have their strengths, but Bigin by Zoho CRM's focus on small businesses and its affordability at $7.00 per user makes it an attractive option for startups and smaller teams, as highlighted by a user who stated, "It’s amazing, and I would recommend it to every real estate firm."



| | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 851 | 3,573 | 
| **Largest Market Segment** | Small-Business (90.4% of reviews) | Mid-Market (59.6% of reviews) | 
| **Entry Level Price** | $0.00 | Contact Us | 

---
## Top Pros & Cons

### Bigin by Zoho CRM

Pros:
- Ease of Use (256 reviews)
- Simple (125 reviews)

Cons:
- Missing Features (81 reviews)
- Limited Features (75 reviews)

### Outreach

Pros:
- Ease of Use (80 reviews)
- Automation (49 reviews)

Cons:
- Missing Features (32 reviews)
- Learning Curve (23 reviews)

---
## Ratings Comparison
| Rating | Bigin by Zoho CRM | Outreach | 
|---|---|---|
  | **Meets Requirements** | 8.6 (764 reviews) | 8.7 (2703 reviews) | 
  | **Ease of Use** | 9.1 (785 reviews) | 8.3 (2720 reviews) | 
  | **Ease of Setup** | 8.8 (679 reviews) | 7.7 (880 reviews) | 
  | **Ease of Admin** | 8.8 (458 reviews) | 7.8 (775 reviews) | 
  | **Quality of Support** | 8.5 (689 reviews) | 8.3 (2449 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (434 reviews) | 8.5 (761 reviews) | 
  | **Product Direction (% positive)** | 9.4 (746 reviews) | 8.4 (2530 reviews) | 

---
## Pricing

### Bigin by Zoho CRM

#### Entry-Level Pricing

Plan: Free Edition

Price: $0.00

Description: Single user

Key Features:
- Single Pipeline
- 500 Records
- Contacts, Products, and Activity Management

[Browse all 4 editions](https://www.g2.com/products/bigin-by-zoho-crm/pricing)

#### Free Trial

Yes

### Outreach

#### Entry-Level Pricing

Plan: Future Outreach Customers

Price: Contact Us

Key Features:
- Sales engagement
- Opportuntity management
- Mutual success plans

[Learn more about Outreach](https://www.g2.com/products/outreach/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 8.0/10 | 659 |
| **Outreach** | N/A | N/A |

#### Sales Force Automation

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Contact & Account Management** | 8.8 (503 reviews) | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 8.9 (529 reviews) | Not enough data | 
| **Task / Activity Management** | 8.7 (479 reviews) | Not enough data | 
| **Territory & Quota Management** | Feature Not Available | Not enough data | 
| **Desktop Integration** | 8.2 (418 reviews) | Not enough data | 
| **Product & Price List Management** | 8.2 (407 reviews) | Not enough data | 
| **Quote & Order Management** | 7.9 (369 reviews) | Not enough data | 
| **Customer Contract Management** | Feature Not Available | Not enough data | 

#### Marketing Automation

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Email Marketing** | 8.0 (400 reviews) | Not enough data | 
| **Campaign Management** | 7.9 (386 reviews) | Not enough data | 
| **Lead Management** | 8.6 (459 reviews) | Not enough data | 
| **Marketing ROI Analytics** | 7.6 (376 reviews) | Not enough data | 

#### Customer Support

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Case Management** | 8.0 (390 reviews) | Not enough data | 
| **Customer Support Portal** | 7.9 (383 reviews) | Not enough data | 
| **Knowledge Base** | 8.0 (375 reviews) | Not enough data | 
| **Call Center Features** | 7.6 (375 reviews) | Not enough data | 
| **Support Analytics** | 8.0 (363 reviews) | Not enough data | 

#### Reporting & Analytics

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Reporting** | 8.2 (369 reviews) | Not enough data | 
| **Dashboards** | 8.4 (394 reviews) | Not enough data | 
| **Forecasting** | 7.9 (331 reviews) | Not enough data | 

#### Mobile & Social

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Social Collaboration Features** | 7.7 (343 reviews) | Not enough data | 
| **Social Network Integration** | 7.4 (345 reviews) | Not enough data | 
| **Mobile User Support** | 8.2 (356 reviews) | Not enough data | 

#### Platform

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Customization** | 8.2 (431 reviews) | Not enough data | 
| **Workflow Capability** | 8.4 (436 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.6 (407 reviews) | Not enough data | 
| **Internationalization** | 8.0 (368 reviews) | Not enough data | 
| **Sandbox / Test Environments** | Feature Not Available | Not enough data | 
| **Document & Content Mgmt.** | 8.0 (320 reviews) | Not enough data | 
| **Performance and Reliability** | 8.9 (407 reviews) | Not enough data | 
| **Output Document Generation** | Feature Not Available | Not enough data | 

#### Integration

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Data Import & Export Tools** | 8.4 (346 reviews) | Not enough data | 
| **Integration APIs** | 8.0 (347 reviews) | Not enough data | 
| **Breadth of Partner Applications** | 7.9 (328 reviews) | Not enough data | 

#### Generative AI

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 

#### Agentic AI - CRM

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (69 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (69 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (73 reviews) | Not enough data | 
| **Adaptive Learning** | 7.5 (68 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (69 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (69 reviews) | Not enough data | 
| **Decision Making** | 7.7 (71 reviews) | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Outreach** | 7.7/10 | 48 |

#### Lead Facilitation

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Feature Not Available | 
| **Lead Qualification** | Not enough data | 7.5 (34 reviews) | 
| **Lead Follow-up** | Not enough data | 8.1 (36 reviews) | 
| **Meeting Scheduling ** | Not enough data | 8.1 (38 reviews) | 

#### Organization

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 7.9 (33 reviews) | 
| **Data Entry** | Not enough data | 8.0 (35 reviews) | 
| **Integrations / APIs** | Not enough data | 8.1 (33 reviews) | 

#### Performance Analysis

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Coaching ** | Not enough data | 7.4 (38 reviews) | 
| **Peformance Tracking** | Not enough data | 8.3 (41 reviews) | 

#### Sales Analysis

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | 7.3 (37 reviews) | 
| **Sales Forecasting ** | Not enough data | 7.8 (38 reviews) | 

#### Generative AI

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (26 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (24 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | 6.3 (5 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 8.0/10 | 191 |
| **Outreach** | 7.7/10 | 1145 |

#### Integrated Workflows

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Task Management** | 8.6 (166 reviews) | 8.8 (1019 reviews) ✓ Verified | 
| **Email Tracking/Automation** | 8.3 (171 reviews) | 9.1 (1073 reviews) ✓ Verified | 
| **Calls and Voice** | 7.7 (148 reviews) | 8.4 (881 reviews) ✓ Verified | 
| **Other Outreach Options ** | 8.0 (140 reviews) | 8.2 (801 reviews) ✓ Verified | 
| **CRM Integration** | 8.7 (160 reviews) | 8.5 (1019 reviews) ✓ Verified | 
| **Calendar** | 8.2 (171 reviews) | 8.6 (401 reviews) | 
| **Shared Records** | 8.4 (154 reviews) | 8.2 (348 reviews) | 

#### Repeatability and Reportability

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Content Management** | 8.0 (144 reviews) | 8.3 (864 reviews) ✓ Verified | 
| **Workflow Management** | 8.5 (156 reviews) | 8.6 (968 reviews) ✓ Verified | 
| **Workflow Performance** | 8.4 (143 reviews) | 8.5 (933 reviews) ✓ Verified | 
| **Sales Coaching and Insights** | Feature Not Available | 7.8 (771 reviews) ✓ Verified | 
| **Gamification** | 7.0 (137 reviews) | 7.0 (314 reviews) | 

#### AI and Automation

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Lead Prioritization** | 8.1 (146 reviews) | 7.8 (343 reviews) | 
| **Lead Scoring** | 7.8 (142 reviews) | 7.3 (308 reviews) | 
| **Best Time of Day Scheduling** | 7.3 (139 reviews) | 7.7 (346 reviews) | 
| **Buyer Intelligence** | 7.4 (142 reviews) | 7.3 (299 reviews) | 
| **Machine Learning** | 6.7 (140 reviews) | 7.0 (292 reviews) | 

#### Generative AI

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 6.7 (138 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (23 reviews) | 6.4 (26 reviews) | 
| **Multi-step Planning** | 8.0 (22 reviews) | 7.2 (26 reviews) | 
| **Cross-system Integration** | 8.3 (23 reviews) | 7.6 (26 reviews) | 
| **Adaptive Learning** | 7.9 (22 reviews) | 6.3 (26 reviews) | 
| **Natural Language Interaction** | 8.0 (20 reviews) | 6.7 (26 reviews) | 
| **Proactive Assistance** | 8.0 (22 reviews) | 6.8 (26 reviews) | 
| **Decision Making** | 8.1 (24 reviews) | 6.9 (25 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Outreach** | 6.7/10 | 181 |

#### Call Analytics

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Call Recording** | Not enough data | 8.3 (128 reviews) | 
| **Machine Learning** | Not enough data | 7.8 (108 reviews) | 
| **Call Analysis** | Not enough data | 8.0 (115 reviews) | 
| **Lead Qualification** | Not enough data | Feature Not Available | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Customer Scoring** | Not enough data | Feature Not Available | 
| **Speech-to-Text** | Not enough data | 7.7 (95 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.5 (40 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.0 (7 reviews) | 
| **Multi-step Planning** | Not enough data | 6.4 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 6.0 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 5.7 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.7 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 5.5 (7 reviews) | 
| **Decision Making** | Not enough data | 6.0 (7 reviews) | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Outreach** | 7.9/10 | 109 |

#### Revenue Sourcing and Forecasting

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Revenue History** | Not enough data | 7.4 (51 reviews) | 
| **Pipeline Management** | Not enough data | 7.9 (60 reviews) | 
| **Dashboard Analytics** | Not enough data | 8.3 (79 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.1 (53 reviews) | 
| **Data Segmentation** | Not enough data | 7.9 (59 reviews) | 
| **Predictive Forecasting** | Not enough data | 8.0 (21 reviews) | 
| **Revenue Operations Cadence** | Not enough data | 8.0 (22 reviews) | 

#### CRM Data Enrichment

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Calendar Sync** | Not enough data | 8.7 (92 reviews) | 
| **Email Activity Capture** | Not enough data | 8.7 (101 reviews) | 
| **Conversation Intelligence** | Not enough data | 8.2 (74 reviews) | 
| **Marketing Leads** | Not enough data | Feature Not Available | 
| **Contact Capture** | Not enough data | 8.2 (22 reviews) | 

#### Account Management

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Nonengaged Accounts** | Not enough data | 7.8 (69 reviews) | 
| **Account optimization** | Not enough data | 7.8 (70 reviews) | 
| **Historical Patterns** | Not enough data | 8.0 (70 reviews) | 
| **Rep Performance** | Not enough data | 8.5 (81 reviews) | 
| **Account Engagement** | Not enough data | 7.8 (24 reviews) | 
| **Historical Win/Loss Patterns** | Not enough data | 8.1 (21 reviews) | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Outreach** | N/A | N/A |

#### Automation

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 8.1/10 | 114 |
| **Outreach** | 8.1/10 | 390 |

#### Agentic AI - Sales Performance Management

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (12 reviews) | Not enough data | 

#### Incentives

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Badges** | 7.6 (90 reviews) | 7.5 (192 reviews) | 
| **Triggers** | 8.0 (96 reviews) | 8.2 (233 reviews) ✓ Verified | 
| **Commission Calculator** | 7.0 (92 reviews) | 6.9 (164 reviews) ✓ Verified | 
| **Leaderboards** | 7.7 (92 reviews) | 8.3 (244 reviews) ✓ Verified | 

#### Personalization

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Profiles** | 8.3 (98 reviews) | 8.3 (262 reviews) ✓ Verified | 
| **Custom Reports** | 8.1 (97 reviews) | 7.8 (269 reviews) ✓ Verified | 
| **Dashboards** | 8.5 (101 reviews) | 8.2 (321 reviews) ✓ Verified | 
| **Goal Setting** | 8.2 (94 reviews) | 8.1 (226 reviews) ✓ Verified | 

#### Administrative

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Integration** | 8.3 (94 reviews) | 8.7 (305 reviews) ✓ Verified | 
| **Employee Structure** | 8.1 (92 reviews) | 8.4 (257 reviews) ✓ Verified | 
| **Behavior Monitoring** | Feature Not Available | 8.5 (263 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 7.6/10 | 109 |
| **Outreach** | 7.7/10 | 1562 |

#### Agentic AI - Email Tracking

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (13 reviews) | 7.3 (16 reviews) | 
| **Multi-step Planning** | 7.3 (13 reviews) | 7.2 (18 reviews) | 
| **Cross-system Integration** | 6.9 (14 reviews) | 7.9 (17 reviews) | 
| **Adaptive Learning** | 7.1 (14 reviews) | 6.4 (16 reviews) | 
| **Natural Language Interaction** | 7.3 (13 reviews) | 6.4 (16 reviews) | 
| **Proactive Assistance** | 7.2 (13 reviews) | 6.3 (16 reviews) | 
| **Decision Making** | 7.3 (13 reviews) | 6.5 (16 reviews) | 

#### Analytics

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Open Rates** | 8.0 (95 reviews) | 8.8 (1440 reviews) | 
| **Link Activity** | Feature Not Available | 8.4 (1379 reviews) | 

#### Customizations

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Email Platform Integration** | 8.3 (101 reviews) | 8.8 (1405 reviews) | 
| **Email Scheduling** | 8.0 (96 reviews) | 8.9 (1432 reviews) | 
| **Notifications** | 8.3 (100 reviews) | 8.5 (1404 reviews) | 
| **Email Categorization** | 8.0 (93 reviews) | 8.3 (1055 reviews) | 
| **Templates** | 8.1 (93 reviews) | 9.0 (1448 reviews) | 

#### Generative AI

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 6.8 (162 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 8.0/10 | 155 |
| **Outreach** | 7.4/10 | 207 |

#### Agentic AI - Sales Analytics

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (11 reviews) | 6.7 (8 reviews) | 
| **Cross-system Integration** | 8.2 (12 reviews) | 7.9 (8 reviews) | 
| **Adaptive Learning** | 8.5 (12 reviews) | 6.4 (7 reviews) | 
| **Natural Language Interaction** | 7.9 (12 reviews) | 6.4 (7 reviews) | 
| **Proactive Assistance** | 7.9 (12 reviews) | 6.4 (7 reviews) | 

#### Data Sourcing

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Data Sourcing** | 7.8 (121 reviews) | 7.7 (157 reviews) | 
| **Exporting & Sharing Data** | 8.3 (120 reviews) | 7.9 (173 reviews) | 
| **Multi-Device Data Visualization** | 8.3 (114 reviews) | Feature Not Available | 
| **Interactive Dashboards** | 8.3 (115 reviews) | 8.1 (187 reviews) | 
| **Data Segmentation** | 8.2 (116 reviews) | 7.6 (167 reviews) | 

#### Predictive Analytics

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Lead Scoring** | 7.7 (123 reviews) | 7.3 (140 reviews) | 
| **Opportunity Scoring** | 7.7 (122 reviews) | 7.4 (134 reviews) | 
| **Risk Analysis** | 7.3 (118 reviews) | 7.0 (125 reviews) | 
| **Live Forecasting** | 7.8 (125 reviews) | 7.3 (133 reviews) | 

#### Sales Management

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Live Pipeline Management** | 8.8 (132 reviews) | 7.9 (147 reviews) | 
| **Sales Gamification** | 7.6 (124 reviews) | Feature Not Available | 
| **Account-Based Analytics** | 8.0 (123 reviews) | 7.8 (162 reviews) | 
| **Activity Tracking** | 8.3 (128 reviews) | 8.8 (188 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 7.5/10 | 69 |
| **Outreach** | 7.7/10 | 1306 |

#### Agentic AI - Outbound Call Tracking

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (10 reviews) | 5.2 (10 reviews) | 
| **Natural Language Interaction** | 7.3 (10 reviews) | 5.5 (10 reviews) | 

#### Calling

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Record Calls** | 7.0 (55 reviews) | 8.5 (813 reviews) | 
| **Generate Location** | 6.8 (54 reviews) | 7.9 (906 reviews) | 
| **Call Types** | 7.3 (55 reviews) | 8.4 (1032 reviews) | 
| **Click-to-Call** | 7.3 (54 reviews) | 8.8 (1089 reviews) | 
| **Auto Dialer** | 6.7 (9 reviews) | 5.8 (15 reviews) | 

#### Contacts

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Personalization** | 8.2 (59 reviews) | 8.6 (1145 reviews) | 
| **Information Locater** | 7.8 (56 reviews) | 8.0 (984 reviews) | 
| **Record Prospect Data** | 8.1 (58 reviews) | 8.4 (1066 reviews) | 

#### Insights

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Notes** | 8.3 (55 reviews) | 8.3 (1093 reviews) ✓ Verified | 
| **Daily Summary** | 8.2 (56 reviews) | 8.4 (1052 reviews) | 
| **Automated Voicemails** | 6.5 (54 reviews) | 7.7 (593 reviews) | 
| **Automated Emails** | 7.6 (59 reviews) | 9.1 (1191 reviews) | 
| **Sorts Prospects** | 7.8 (54 reviews) | 8.1 (1035 reviews) | 
| **Automated Note Taking** | 7.2 (9 reviews) | 6.9 (14 reviews) | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Outreach** | 8.1/10 | 251 |

#### Agentic AI - Sales Coaching

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.3 (197 reviews) ✓ Verified | 
| **Coaching Materials** | Not enough data | 8.2 (196 reviews) ✓ Verified | 
| **Playbook Creation** | Not enough data | 8.2 (179 reviews) ✓ Verified | 
| **Video Record** | Not enough data | 8.0 (142 reviews) ✓ Verified | 

#### Feedback

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Review** | Not enough data | 8.3 (165 reviews) ✓ Verified | 
| **Scorecard** | Not enough data | 8.1 (162 reviews) ✓ Verified | 
| **Coaching Card** | Not enough data | 8.1 (141 reviews) | 
| **Leaderboard** | Not enough data | 8.3 (174 reviews) ✓ Verified | 
| **Real-Time Updates** | Not enough data | 8.4 (192 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.3 (191 reviews) ✓ Verified | 
| **Competition** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 6.7 (21 reviews) | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Outreach** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **CRM Data Enrichment** | Not enough data | Not enough data | 
| **Actionable Insights** | Not enough data | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | Not enough data | Not enough data | 
| **Customer Data Capture** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Outreach** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management)

**Unique to Bigin by Zoho CRM (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Outreach (6):** [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching)


---
## Reviewer Demographics

### By Company Size

| Segment | Bigin by Zoho CRM | Outreach | 
|---|---|---|
| **Small-Business** | 90.4% | 18.6% | 
| **Mid-Market** | 8.4% | 59.6% | 
| **Enterprise** | 1.2% | 21.8% | 

### By Industry

#### Bigin by Zoho CRM

- **Information Technology and Services:** 10.3%
- **Marketing and Advertising:** 10.1%
- **Computer Software:** 5.8%
- **Consulting:** 5.4%
- **Real Estate:** 4.6%
- **Education Management:** 4.3%
- **Financial Services:** 4.2%
- **Accounting:** 2.8%
- **Construction:** 2.8%
- **Leisure, Travel & Tourism:** 2.4%
- **Other:** 47.3%

#### Outreach

- **Computer Software:** 36.9%
- **Information Technology and Services:** 18.2%
- **Marketing and Advertising:** 7.2%
- **Internet:** 6.3%
- **Financial Services:** 3.1%
- **Telecommunications:** 2.4%
- **Computer & Network Security:** 2.1%
- **Human Resources:** 1.9%
- **E-Learning:** 1.6%
- **Staffing and Recruiting:** 1.1%
- **Other:** 19.2%

---
## Alternatives

### Alternatives to Bigin by Zoho CRM

- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13874 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3094 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25855 reviews)
- [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.6/5 stars (1339 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2048 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (665 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1158 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14724 reviews)

### Alternatives to Outreach

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25855 reviews)
- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5609 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9692 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13874 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6678 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (579 reviews)
- [Backstory](https://www.g2.com/products/people-ai-backstory/reviews) — 4.5/5 stars (630 reviews)
- [InsideSales](https://www.g2.com/products/insidesales/reviews) — 4.5/5 stars (618 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)

---
## Top Discussions

### Bigin by Zoho CRM

- Title: [Does Bigin integrate with Zoho CRM?](https://www.g2.com/discussions/does-bigin-integrate-with-zoho-crm) — 2 comments, 1 upvote
  > **Top comment:** "Yes it's possible. Make sure to add a user to both Bigin and CRM for the records to be assigned to the same owners after the sync. When the user is not..."
- Title: [What is Zoho Bigin?](https://www.g2.com/discussions/what-is-zoho-bigin) — 2 comments
  > **Top comment:** "It is a CRM, but in a much more simplified version than zohoCRM, yet it is powerful. As a professional experience, I can indicate that it contributes to..."
- Title: [What is Bigin used for?](https://www.g2.com/discussions/what-is-bigin-used-for) — 1 comment
  > **Top comment:** "It is a CRM, a system to improve customer relationships and management, it will facilitate and help you improve follow-up."

### Outreach

- Title: [Can someone recommend an auto dialer that works well with outreach?](https://www.g2.com/discussions/can-someone-recommend-an-auto-dialer-that-works-well-with-outreach) — 2 comments, 1 upvote
  > **Top comment:** "ring central"
- Title: [Can I use this for Sales Development?](https://www.g2.com/discussions/can-i-use-this-for-sales-development) — 2 comments, 1 upvote
  > **Top comment:** "Definitely...tons of features for SD...email tracking, templates, sequences, etc"
- Title: [What are the other best ways  Outreach can be used in?](https://www.g2.com/discussions/50353-what-are-the-other-best-ways-outreach-can-be-used-in) — 2 comments, 2 upvotes
  > **Top comment:** "We also used it for hiring workflow."
- Title: [What is the best way to log follow ups?](https://www.g2.com/discussions/what-is-the-best-way-to-log-follow-ups) — 2 comments, 1 upvote
  > **Top comment:** "When I engage a customer, either email or call, I put them into a follow up sequence, typically that has 3 steps, call > email > call to make sure we keep..."
- Title: [Has anyone made the a migration from gmail to Outlook? If so, how did your use of Outreach change?](https://www.g2.com/discussions/13740-has-anyone-made-the-a-migration-from-gmail-to-outlook-if-so-how-did-your-use-of-outreach-change) — 2 comments, 2 upvotes
  > **Top comment:** "Outreach has built-in integration with outlook, there for the usage of Outreach increased on our end. It now facilitates the way we manage playbooks and our..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bigin-by-zoho-crm-vs-outreach)