# Bigin by Zoho CRM vs Kylas Sales CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Bigin by Zoho CRM excels in user-friendliness, with many users appreciating its straightforward approach to project tracking and notifications. The mobile version is noted for being fast and easy to navigate, making it a solid choice for teams on the go.
- **Users say** Kylas Sales CRM stands out for its clean interface and efficient lead management. Reviewers highlight features like customizable pipelines and task reminders, which help streamline daily sales activities, making it particularly appealing for new users.
- **According to verified reviews** , Bigin by Zoho CRM has a higher overall satisfaction score, reflecting its strong performance in areas like ease of use and setup. Users appreciate the lack of unnecessary features, which simplifies the onboarding process for new team members.
- **Reviewers mention** that Kylas Sales CRM offers robust automation and reporting capabilities, which enhance its functionality for sales teams. Users find these features particularly useful for tracking accounts and managing sales pipelines effectively.
- **G2 reviewers highlight** that while Bigin by Zoho CRM has a larger user base and more reviews, Kylas Sales CRM receives slightly higher ratings in specific areas like support quality and customization options, indicating a strong focus on user needs.
- **Users report** that both products have their strengths, but Kylas Sales CRM's emphasis on task management and integration with tools like WhatsApp makes it a compelling choice for teams looking for seamless communication and collaboration.



| | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 868 | 541 | 
| **Largest Market Segment** | Small-Business (90.6% of reviews) | Small-Business (52.8% of reviews) | 
| **Entry Level Price** | $0.00 | Free Per Month | 

---
## Top Pros & Cons

### Bigin by Zoho CRM

Pros:
- Ease of Use (256 reviews)
- Simple (125 reviews)

Cons:
- Missing Features (81 reviews)
- Limited Features (75 reviews)

### Kylas Sales CRM

Pros:
- Ease of Use (37 reviews)
- User-Friendly (31 reviews)

Cons:
- Integration Issues (14 reviews)
- Missing Features (13 reviews)

---
## Ratings Comparison
| Rating | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
  | **Meets Requirements** | 8.6 (777 reviews) | 9.2 (445 reviews) | 
  | **Ease of Use** | 9.1 (800 reviews) | 9.5 (452 reviews) | 
  | **Ease of Setup** | 8.7 (694 reviews) | 9.3 (292 reviews) | 
  | **Ease of Admin** | 8.8 (470 reviews) | 9.4 (216 reviews) | 
  | **Quality of Support** | 8.5 (700 reviews) | 9.5 (445 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (445 reviews) | 9.4 (213 reviews) | 
  | **Product Direction (% positive)** | 9.4 (757 reviews) | 9.6 (445 reviews) | 

---
## Pricing

### Bigin by Zoho CRM

#### Entry-Level Pricing

Plan: Free Edition

Price: $0.00

Description: Single user

Key Features:
- Single Pipeline
- 500 Records
- Contacts, Products, and Activity Management

[Browse all 4 editions](https://www.g2.com/products/bigin-by-zoho-crm/pricing)

#### Free Trial

Yes

### Kylas Sales CRM

#### Entry-Level Pricing

Plan: Embark

Price: Free Per Month

Description: Forever Free Plan; 
Recommended for smaller sales teams who want to Explore Sales CRM

Key Features:
- Unlimited Users 
- 1000 records

[Browse all 2 editions](https://www.g2.com/products/kylas-sales-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 8.0/10 | 675 |
| **Kylas Sales CRM** | 9.2/10 | 425 |

#### Sales Force Automation

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **Contact & Account Management** | 8.8 (506 reviews) | 9.4 (356 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 9.4 (304 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 8.9 (535 reviews) | 9.5 (361 reviews) | 
| **Task / Activity Management** | 8.7 (485 reviews) | 9.5 (369 reviews) | 
| **Territory & Quota Management** | Feature Not Available | 9.3 (303 reviews) | 
| **Desktop Integration** | 8.2 (419 reviews) | 9.4 (330 reviews) | 
| **Product & Price List Management** | 8.2 (407 reviews) | 9.2 (325 reviews) | 
| **Quote & Order Management** | 7.9 (369 reviews) | 9.2 (312 reviews) | 
| **Customer Contract Management** | Feature Not Available | 9.4 (304 reviews) | 
| **Contract/License Management** | Not enough data | Not enough data | 

#### Marketing Automation

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **Email Marketing** | 8.0 (400 reviews) | 9.2 (315 reviews) | 
| **Campaign Management** | 7.9 (386 reviews) | 9.2 (311 reviews) | 
| **Lead Management** | 8.7 (466 reviews) | 9.4 (356 reviews) | 
| **Marketing ROI Analytics** | 7.6 (376 reviews) | 9.2 (308 reviews) | 
| **Email Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Deal Management** | Not enough data | Not enough data | 

#### Customer Support

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **Case Management** | 8.0 (390 reviews) | 9.4 (333 reviews) | 
| **Customer Support Portal** | 7.9 (383 reviews) | 9.4 (336 reviews) | 
| **Knowledge Base** | 8.0 (375 reviews) | 9.4 (341 reviews) | 
| **Call Center Features** | 7.6 (376 reviews) | 9.2 (334 reviews) | 
| **Support Analytics** | 8.0 (363 reviews) | 9.4 (335 reviews) | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Opportunity Management** | Not enough data | Not enough data | 
| **Sales Pipeline Management** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Pipeline Management** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Channel Management** | Not enough data | Not enough data | 
| **Commission Management** | Not enough data | Not enough data | 
| **Field Sales Management** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **Reporting** | 8.1 (372 reviews) | 9.3 (354 reviews) | 
| **Dashboards** | 8.4 (394 reviews) | 9.4 (358 reviews) | 
| **Forecasting** | 7.9 (331 reviews) | 9.3 (330 reviews) | 

#### Mobile & Social

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **Social Collaboration Features** | 7.7 (344 reviews) | 9.1 (301 reviews) | 
| **Social Network Integration** | 7.4 (346 reviews) | 9.3 (313 reviews) | 
| **Mobile User Support** | 8.2 (358 reviews) | 9.2 (324 reviews) | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Multi-Channel Social Integration** | Not enough data | Not enough data | 

#### Platform

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **Customization** | 8.2 (432 reviews) | 9.3 (304 reviews) | 
| **Workflow Capability** | 8.4 (437 reviews) | 9.4 (306 reviews) | 
| **User, Role, and Access Management** | 8.7 (409 reviews) | 9.5 (304 reviews) | 
| **Internationalization** | 8.0 (368 reviews) | 9.3 (265 reviews) | 
| **Document & Content Mgmt.** | 8.0 (320 reviews) | 9.3 (278 reviews) | 
| **Performance and Reliability** | 8.9 (409 reviews) | 9.4 (297 reviews) | 
| **Output Document Generation** | Feature Not Available | 9.4 (276 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 

#### Integration

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **Data Import & Export Tools** | 8.3 (347 reviews) | 9.4 (297 reviews) | 
| **Integration APIs** | 8.0 (346 reviews) | 9.4 (289 reviews) | 
| **Breadth of Partner Applications** | 7.9 (329 reviews) | 9.2 (266 reviews) | 
| **Third-Party Integration** | Not enough data | Not enough data | 
| **Internal Chat Integration** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Prospecting Tools** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 9.2 (176 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 
| **Proposal Generation** | Not enough data | Not enough data | 

#### Agentic AI - CRM

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (69 reviews) | 8.5 (26 reviews) | 
| **Multi-step Planning** | 7.7 (69 reviews) | 8.7 (25 reviews) | 
| **Cross-system Integration** | 7.8 (73 reviews) | 8.5 (26 reviews) | 
| **Adaptive Learning** | 7.5 (68 reviews) | 8.9 (26 reviews) | 
| **Natural Language Interaction** | 7.1 (69 reviews) | 8.8 (27 reviews) | 
| **Proactive Assistance** | 7.6 (69 reviews) | 8.8 (27 reviews) | 
| **Decision Making** | 7.7 (71 reviews) | 9.1 (30 reviews) | 
| **Calendar/Reminder System** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **Search/Filter** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Batch Processing** | Not enough data | Not enough data | 
| **Email Tracking** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Pipeline Reports** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **Referral Tracking** | Not enough data | Not enough data | 
| **Quotes/Estimates** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Marketing Automation** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Sales Reports** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Lead Scoring** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Calendar Sync** | Not enough data | Not enough data | 
| **For Startups** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 
| **For iPad Devices** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **For Mac Devices** | Not enough data | Not enough data | 
| **Landing Pages/Web Forms** | Not enough data | Not enough data | 
| **Lead Nurturing** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Web-based Deployment** | Not enough data | Not enough data | 
| **Softphone** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Customer Database** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Email Sequences** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Lead Assignment** | Not enough data | Not enough data | 
| **For Small Businesses** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Business Card/Badge Scanning** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Customer Social Profiles** | Not enough data | Not enough data | 
| **Social Promotion** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Social Media Monitoring** | Not enough data | Not enough data | 
| **Customer Engagement** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Brand Tracking** | Not enough data | Not enough data | 
| **Audience Targeting** | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 8.0/10 | 191 |
| **Kylas Sales CRM** | N/A | N/A |

#### Integrated Workflows

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **Task Management** | 8.6 (166 reviews) | Not enough data | 
| **Email Tracking/Automation** | 8.3 (171 reviews) | Not enough data | 
| **Calls and Voice** | 7.7 (148 reviews) | Not enough data | 
| **Other Outreach Options ** | 8.0 (140 reviews) | Not enough data | 
| **CRM Integration** | 8.7 (160 reviews) | Not enough data | 
| **Calendar** | 8.2 (171 reviews) | Not enough data | 
| **Shared Records** | 8.4 (154 reviews) | Not enough data | 
| **Business Process Automation** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Sales Pipeline Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 

#### Repeatability and Reportability

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **Content Management** | 8.0 (144 reviews) | Not enough data | 
| **Workflow Management** | 8.5 (156 reviews) | Not enough data | 
| **Workflow Performance** | 8.4 (143 reviews) | Not enough data | 
| **Sales Coaching and Insights** | Feature Not Available | Not enough data | 
| **Gamification** | 7.0 (137 reviews) | Not enough data | 

#### AI and Automation

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **Lead Prioritization** | 8.1 (146 reviews) | Not enough data | 
| **Lead Scoring** | 7.8 (142 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 7.3 (139 reviews) | Not enough data | 
| **Buyer Intelligence** | 7.4 (142 reviews) | Not enough data | 
| **Machine Learning** | 6.7 (140 reviews) | Not enough data | 

#### Generative AI

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (23 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (22 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (20 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (22 reviews) | Not enough data | 
| **Decision Making** | 8.1 (24 reviews) | Not enough data | 
| **Strategic Planning** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **Prospecting Tools** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Auto-Dialer** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 8.1/10 | 114 |
| **Kylas Sales CRM** | N/A | N/A |

#### Agentic AI - Sales Performance Management

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (12 reviews) | Not enough data | 

#### Incentives

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **Badges** | 7.6 (90 reviews) | Not enough data | 
| **Triggers** | 8.0 (96 reviews) | Not enough data | 
| **Commission Calculator** | 7.0 (92 reviews) | Not enough data | 
| **Leaderboards** | 7.7 (92 reviews) | Not enough data | 

#### Personalization

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **Profiles** | 8.3 (98 reviews) | Not enough data | 
| **Custom Reports** | 8.1 (97 reviews) | Not enough data | 
| **Dashboards** | 8.5 (101 reviews) | Not enough data | 
| **Goal Setting** | 8.2 (94 reviews) | Not enough data | 
| **Sales Reports** | Not enough data | Not enough data | 
| **Incentive Management** | Not enough data | Not enough data | 

#### Administrative

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **Integration** | 8.3 (94 reviews) | Not enough data | 
| **Employee Structure** | 8.1 (92 reviews) | Not enough data | 
| **Behavior Monitoring** | Feature Not Available | Not enough data | 

#### Additional Functionality

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **Generative AI** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Employee Reward Programs** | Not enough data | Not enough data | 
| **Employee Management** | Not enough data | Not enough data | 
| **Ongoing Performance Tracking** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **Commission Management** | Not enough data | Not enough data | 
| **For Sales Teams/Organizations** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Sales Planning** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Forecasting** | Not enough data | Not enough data | 
| **Quota Planning** | Not enough data | Not enough data | 
| **Accounting** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Rewards Points** | Not enough data | Not enough data | 
| **Organizational Charting** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Milestone Tracking** | Not enough data | Not enough data | 
| **Territory Management** | Not enough data | Not enough data | 
| **Performance Appraisal** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Sales Onboarding & Training** | Not enough data | Not enough data | 
| **Employee Recognition** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Ratings/Reviews** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Training Management** | Not enough data | Not enough data | 
| **Goal Management** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Lead Scoring** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Kanban Board** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Prospecting Tools** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Product Catalog** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Sales Pipeline Management** | Not enough data | Not enough data | 
| **Appointment Scheduling** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 
| **Transfers/Routing** | Not enough data | Not enough data | 
| **Activity/News Feed** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Revenue Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Call Logging** | Not enough data | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 7.6/10 | 109 |
| **Kylas Sales CRM** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 7.3 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 6.9 (14 reviews) | Not enough data | 
| **Adaptive Learning** | 7.1 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.3 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (13 reviews) | Not enough data | 
| **Decision Making** | 7.3 (13 reviews) | Not enough data | 

#### Analytics

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **Open Rates** | 8.0 (95 reviews) | Not enough data | 
| **Link Activity** | Feature Not Available | Not enough data | 
| **Attachment Activity** | Feature Not Available | Not enough data | 

#### Customizations

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **Email Platform Integration** | 8.3 (101 reviews) | Not enough data | 
| **Email Scheduling** | 8.0 (96 reviews) | Not enough data | 
| **Notifications** | 8.3 (100 reviews) | Not enough data | 
| **Email Categorization** | 8.0 (93 reviews) | Not enough data | 
| **Templates** | 8.1 (93 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **Contact Management** | Not enough data | Not enough data | 
| **Email Marketing** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Drip Campaigns** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Team Management** | Not enough data | Not enough data | 
| **Click Tracking** | Not enough data | Not enough data | 
| **Subscription Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Location Tracking** | Not enough data | Not enough data | 
| **Customer Segmentation** | Not enough data | Not enough data | 
| **Geolocation** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Mailing List Management** | Not enough data | Not enough data | 
| **Campaign Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Audience Targeting** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Email Distribution** | Not enough data | Not enough data | 
| **Email Reminders** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Event Triggered Actions** | Not enough data | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 8.0/10 | 155 |
| **Kylas Sales CRM** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (12 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (12 reviews) | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **Data Sourcing** | 7.8 (121 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.3 (120 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.3 (114 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.3 (115 reviews) | Not enough data | 
| **Data Segmentation** | 8.2 (116 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **Lead Scoring** | 7.7 (123 reviews) | Not enough data | 
| **Opportunity Scoring** | 7.7 (122 reviews) | Not enough data | 
| **Risk Analysis** | 7.3 (118 reviews) | Not enough data | 
| **Live Forecasting** | 7.8 (125 reviews) | Not enough data | 
| **Budgeting/Forecasting** | Not enough data | Not enough data | 
| **Correlation Analysis** | Not enough data | Not enough data | 
| **Competitive Analysis** | Not enough data | Not enough data | 
| **Sales Trend Analysis** | Not enough data | Not enough data | 
| **Statistical Analysis** | Not enough data | Not enough data | 

#### Sales Management

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **Live Pipeline Management** | 8.8 (132 reviews) | Not enough data | 
| **Sales Gamification** | 7.6 (124 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.0 (123 reviews) | Not enough data | 
| **Activity Tracking** | 8.3 (128 reviews) | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Visual Analytics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Opportunity Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **Dynamic Modeling** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Dashboard Creation** | Not enough data | Not enough data | 
| **Modeling & Simulation** | Not enough data | Not enough data | 
| **Exception Reporting** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Sales Reports** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **"What If" Scenarios** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Graphical Data Presentation** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Business Process Control** | Not enough data | Not enough data | 
| **Multi-Currency** | Not enough data | Not enough data | 
| **Pipeline Reports** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 7.5/10 | 69 |
| **Kylas Sales CRM** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.3 (10 reviews) | Not enough data | 

#### Calling

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **Record Calls** | 7.0 (55 reviews) | Not enough data | 
| **Generate Location** | 6.8 (54 reviews) | Not enough data | 
| **Call Types** | 7.3 (55 reviews) | Not enough data | 
| **Click-to-Call** | 7.3 (54 reviews) | Not enough data | 
| **Auto Dialer** | 6.7 (9 reviews) | Not enough data | 

#### Contacts

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **Personalization** | 8.2 (59 reviews) | Not enough data | 
| **Information Locater** | 7.8 (56 reviews) | Not enough data | 
| **Record Prospect Data** | 8.1 (58 reviews) | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 

#### Insights

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **Notes** | 8.3 (55 reviews) | Not enough data | 
| **Daily Summary** | 8.2 (56 reviews) | Not enough data | 
| **Automated Voicemails** | 6.5 (54 reviews) | Not enough data | 
| **Automated Emails** | 7.6 (59 reviews) | Not enough data | 
| **Sorts Prospects** | 7.8 (54 reviews) | Not enough data | 
| **Automated Note Taking** | 7.2 (9 reviews) | Not enough data | 
| **AI/Machine Learning** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **Meeting Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Recommendations** | Not enough data | Not enough data | 
| **Lead Distribution** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Performance Management** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Lead Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Sales Pipeline Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Automatic Call Distribution** | Not enough data | Not enough data | 
| **Call Monitoring** | Not enough data | Not enough data | 
| **Lead Capture** | Not enough data | Not enough data | 
| **Deal Management** | Not enough data | Not enough data | 
| **Call List Management** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Call Recording** | Not enough data | Not enough data | 
| **For Contact Centers** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Data Management** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Bigin by Zoho CRM (5):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management)



---
## Reviewer Demographics

### By Company Size

| Segment | Bigin by Zoho CRM | Kylas Sales CRM | 
|---|---|---|
| **Small-Business** | 90.6% | 52.8% | 
| **Mid-Market** | 8.2% | 45.7% | 
| **Enterprise** | 1.2% | 1.5% | 

### By Industry

#### Bigin by Zoho CRM

- **Marketing and Advertising:** 10.4%
- **Information Technology and Services:** 10.0%
- **Computer Software:** 5.9%
- **Consulting:** 5.3%
- **Education Management:** 4.5%
- **Real Estate:** 4.5%
- **Financial Services:** 4.3%
- **Accounting:** 2.8%
- **Construction:** 2.8%
- **Leisure, Travel & Tourism:** 2.4%
- **Other:** 47.0%

#### Kylas Sales CRM

- **Education Management:** 11.0%
- **Financial Services:** 7.8%
- **Information Technology and Services:** 5.5%
- **Health, Wellness and Fitness:** 4.7%
- **Marketing and Advertising:** 4.5%
- **Real Estate:** 4.5%
- **Apparel & Fashion:** 4.3%
- **Leisure, Travel & Tourism:** 3.3%
- **E-Learning:** 3.3%
- **Food & Beverages:** 2.9%
- **Other:** 48.1%

---
## Alternatives

### Alternatives to Bigin by Zoho CRM

- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13899 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3103 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25865 reviews)
- [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.5/5 stars (1456 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2064 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (665 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14778 reviews)

### Alternatives to Kylas Sales CRM

- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13899 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (665 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25865 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2945 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3103 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2064 reviews)
- [LeadSquared Sales CRM](https://www.g2.com/products/leadsquared-sales-crm/reviews) — 4.5/5 stars (303 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1623 reviews)
- [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.5/5 stars (1456 reviews)

---
## Top Discussions

### Bigin by Zoho CRM

- Title: [Does Bigin integrate with Zoho CRM?](https://www.g2.com/discussions/does-bigin-integrate-with-zoho-crm) — 2 comments, 1 upvote
  > **Top comment:** "Yes it's possible. Make sure to add a user to both Bigin and CRM for the records to be assigned to the same owners after the sync. When the user is not..."
- Title: [What is Zoho Bigin?](https://www.g2.com/discussions/what-is-zoho-bigin) — 2 comments
  > **Top comment:** "It is a CRM, but in a much more simplified version than zohoCRM, yet it is powerful. As a professional experience, I can indicate that it contributes to..."
- Title: [What is Bigin used for?](https://www.g2.com/discussions/what-is-bigin-used-for) — 1 comment
  > **Top comment:** "It is a CRM, a system to improve customer relationships and management, it will facilitate and help you improve follow-up."

### Kylas Sales CRM

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bigin-by-zoho-crm-vs-kylas-sales-crm)