# Bigin by Zoho CRM vs Freshsales Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshsales excels in its **customization capabilities** , allowing users to tailor their sales pipelines to fit specific business needs. One user highlighted how it adapts well to unique workflows, particularly in cross-border sales, making it a versatile choice for diverse industries.
- **Users say** Bigin by Zoho CRM stands out for its **user-friendly interface** and **pipeline management features**. Reviewers appreciate how easy it is to track leads and deals, with one user noting that the integration with other Zoho applications significantly enhances workflow efficiency.
- **According to verified reviews** , Freshsales is praised for its **quick implementation** and **zero configuration setup**. Users have mentioned that the platform's native features, such as email and phone integration, save time and reduce setup costs, leading to a faster time to value.
- **Reviewers mention** that Bigin by Zoho CRM offers excellent **automation features** that help reduce manual tasks. Users have expressed satisfaction with how the platform manages reminders and follow-ups automatically, which streamlines their sales processes.
- **G2 reviewers highlight** that while Freshsales has a slightly higher rating for **quality of support** , Bigin by Zoho CRM still provides reliable assistance. Users have noted that both platforms are responsive, but Freshsales has received more positive feedback regarding its support quality.
- **Users report** that Freshsales has a slight edge in **task management** , with many praising its intuitive features that help keep track of daily activities. In contrast, while Bigin offers solid task management, some users feel it could benefit from more advanced functionalities.



| | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 855 | 1,235 | 
| **Largest Market Segment** | Small-Business (90.5% of reviews) | Small-Business (67.8% of reviews) | 
| **Entry Level Price** | $0.00 | Starting at $9.00 1 User Per Month | 

---
## Top Pros & Cons

### Bigin by Zoho CRM

Pros:
- Ease of Use (256 reviews)
- Simple (125 reviews)

Cons:
- Missing Features (81 reviews)
- Limited Features (75 reviews)

### Freshsales

Pros:
- Ease of Use (103 reviews)
- Features (70 reviews)

Cons:
- Missing Features (47 reviews)
- Limited Features (32 reviews)

---
## Ratings Comparison
| Rating | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
  | **Meets Requirements** | 8.6 (766 reviews) | 8.7 (1047 reviews) | 
  | **Ease of Use** | 9.1 (787 reviews) | 9.0 (1061 reviews) | 
  | **Ease of Setup** | 8.8 (681 reviews) | 8.7 (567 reviews) | 
  | **Ease of Admin** | 8.8 (459 reviews) | 8.9 (535 reviews) | 
  | **Quality of Support** | 8.5 (691 reviews) | 8.8 (1016 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (435 reviews) | 9.0 (529 reviews) | 
  | **Product Direction (% positive)** | 9.4 (748 reviews) | 9.3 (1040 reviews) | 

---
## Pricing

### Bigin by Zoho CRM

#### Entry-Level Pricing

Plan: Free Edition

Price: $0.00

Description: Single user

Key Features:
- Single Pipeline
- 500 Records
- Contacts, Products, and Activity Management

[Browse all 4 editions](https://www.g2.com/products/bigin-by-zoho-crm/pricing)

#### Free Trial

Yes

### Freshsales

#### Entry-Level Pricing

Plan: Growth

Price: Starting at $9.00 1 User Per Month

Description: Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels	

Key Features:
- Web Forms	
- SMS & WhatsApp	
- Basic Workflows

[Browse all 3 editions](https://www.g2.com/products/freshsales/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 8.0/10 | 661 |
| **Freshsales** | 8.4/10 | 829 |

#### Sales Force Automation

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Contact & Account Management** | 8.8 (502 reviews) | 8.9 (719 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 8.3 (416 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 8.9 (528 reviews) | 8.8 (710 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.7 (479 reviews) | 8.5 (707 reviews) ✓ Verified | 
| **Territory & Quota Management** | Feature Not Available | 8.3 (506 reviews) ✓ Verified | 
| **Desktop Integration** | 8.2 (418 reviews) | 8.6 (336 reviews) ✓ Verified | 
| **Product & Price List Management** | 8.2 (407 reviews) | 8.2 (481 reviews) ✓ Verified | 
| **Quote & Order Management** | 7.9 (369 reviews) | 8.1 (467 reviews) | 
| **Customer Contract Management** | Feature Not Available | 8.4 (509 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Email Marketing** | 8.0 (400 reviews) | 8.5 (548 reviews) | 
| **Campaign Management** | 7.9 (386 reviews) | 8.5 (521 reviews) | 
| **Lead Management** | 8.7 (460 reviews) | 8.9 (631 reviews) | 
| **Marketing ROI Analytics** | 7.6 (376 reviews) | 7.9 (114 reviews) | 

#### Customer Support

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Case Management** | 8.0 (390 reviews) | 8.5 (533 reviews) | 
| **Customer Support Portal** | 7.9 (383 reviews) | 8.6 (541 reviews) | 
| **Knowledge Base** | 8.0 (375 reviews) | 8.6 (547 reviews) | 
| **Call Center Features** | 7.6 (375 reviews) | 8.2 (457 reviews) | 
| **Support Analytics** | 8.0 (363 reviews) | 8.5 (477 reviews) | 

#### Reporting & Analytics

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Reporting** | 8.2 (368 reviews) | 8.4 (631 reviews) ✓ Verified | 
| **Dashboards** | 8.4 (394 reviews) | 8.6 (664 reviews) ✓ Verified | 
| **Forecasting** | 7.9 (331 reviews) | 8.3 (507 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Social Collaboration Features** | 7.7 (343 reviews) | Feature Not Available | 
| **Social Network Integration** | 7.4 (345 reviews) | 8.2 (207 reviews) ✓ Verified | 
| **Mobile User Support** | 8.2 (356 reviews) | 8.3 (330 reviews) ✓ Verified | 

#### Platform

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Customization** | 8.2 (431 reviews) | 8.4 (404 reviews) ✓ Verified | 
| **Workflow Capability** | 8.4 (435 reviews) | 8.5 (396 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.6 (407 reviews) | 8.7 (414 reviews) ✓ Verified | 
| **Internationalization** | 8.0 (368 reviews) | 8.3 (314 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | Feature Not Available | 7.7 (258 reviews) | 
| **Document & Content Mgmt.** | 8.0 (320 reviews) | 8.0 (301 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.9 (407 reviews) | 8.8 (413 reviews) ✓ Verified | 
| **Output Document Generation** | Feature Not Available | 8.0 (285 reviews) ✓ Verified | 

#### Integration

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Data Import & Export Tools** | 8.4 (346 reviews) | 8.4 (375 reviews) ✓ Verified | 
| **Integration APIs** | 8.0 (346 reviews) | 8.3 (333 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.9 (328 reviews) | 7.9 (297 reviews) ✓ Verified | 

#### Generative AI

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 7.6 (85 reviews) | 

#### Agentic AI - CRM

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (69 reviews) | Not enough data | 
| **Multi-step Planning** | 7.7 (69 reviews) | Not enough data | 
| **Cross-system Integration** | 7.8 (73 reviews) | Not enough data | 
| **Adaptive Learning** | 7.5 (68 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (69 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (69 reviews) | Not enough data | 
| **Decision Making** | 7.7 (71 reviews) | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Freshsales** | N/A | N/A |

#### Email Marketing

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | 9.3 (12 reviews) | 
| **Sending Outbound Emails** | Not enough data | 9.2 (11 reviews) | 
| **Manage Email Deliverability** | Not enough data | 8.1 (9 reviews) | 
| **Automated Email Responses** | Not enough data | 8.8 (11 reviews) | 

#### Online Marketing

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | 9.0 (8 reviews) | 
| **Dynamic Content** | Not enough data | 8.5 (8 reviews) | 
| **A/B Testing** | Not enough data | 8.1 (12 reviews) | 
| **Mobile Optimized** | Not enough data | 9.4 (9 reviews) | 
| **Search Tracking and Optimization** | Not enough data | Not enough data | 

#### Lead Management

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | 8.9 (9 reviews) | 
| **Data Quality Management** | Not enough data | 8.5 (8 reviews) | 
| **Segmentation** | Not enough data | 8.7 (10 reviews) | 
| **Lead Scoring and Grading** | Not enough data | 8.5 (9 reviews) | 
| **Lead Nurturing** | Not enough data | 8.9 (9 reviews) | 
| **Online Behavior Tracking** | Not enough data | 8.9 (11 reviews) | 
| **Automated Alerts and Tasks** | Not enough data | 9.2 (10 reviews) | 
| **CRM Lead Integration** | Not enough data | 8.7 (9 reviews) | 

#### Campaign Management

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Program Management** | Not enough data | 9.2 (6 reviews) | 
| **Event / Webinar Marketing** | Not enough data | 8.8 (7 reviews) | 
| **Calendaring** | Not enough data | Not enough data | 
| **Budgeting** | Not enough data | Not enough data | 

#### Social

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Social Listening** | Not enough data | Not enough data | 
| **Social Sharing** | Not enough data | Not enough data | 
| **Social Campaigns** | Not enough data | Not enough data | 
| **Social Media Engagement** | Not enough data | 9.3 (5 reviews) | 
| **Social Media Advertising** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Basic Reporting** | Not enough data | 8.7 (10 reviews) | 
| **Web Analytics** | Not enough data | 8.5 (11 reviews) | 
| **ROI Analytics** | Not enough data | 8.6 (7 reviews) | 
| **Revenue Analytics** | Not enough data | Not enough data | 
| **SEO / Keyword Analytics** | Not enough data | Not enough data | 

#### Platform

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Customization ** | Not enough data | 9.0 (5 reviews) | 
| **Workflow Capability** | Not enough data | 8.6 (6 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.3 (6 reviews) | 
| **Internationalization** | Not enough data | 9.3 (5 reviews) | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | 8.1 (6 reviews) | 
| **Output Document Generation** | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 8.6 (7 reviews) | 
| **Integration APIs** | Not enough data | 8.3 (6 reviews) | 
| **Breadth of Partner Applications** | Not enough data | 9.0 (5 reviews) | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Freshsales** | N/A | N/A |

#### Lead Generation

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Freshsales** | 8.3/10 | 25 |

#### Lead Facilitation

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | 8.1 (19 reviews) | 
| **Lead Qualification** | Not enough data | 8.3 (19 reviews) | 
| **Lead Follow-up** | Not enough data | 8.6 (20 reviews) | 
| **Meeting Scheduling ** | Not enough data | 8.7 (18 reviews) | 

#### Organization

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 8.6 (20 reviews) | 
| **Data Entry** | Not enough data | 8.9 (19 reviews) | 
| **Integrations / APIs** | Not enough data | 7.9 (19 reviews) | 

#### Performance Analysis

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Coaching ** | Not enough data | 7.9 (17 reviews) | 
| **Peformance Tracking** | Not enough data | 8.3 (23 reviews) | 

#### Sales Analysis

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | 7.8 (20 reviews) | 
| **Sales Forecasting ** | Not enough data | 8.8 (21 reviews) | 

#### Generative AI

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (12 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (13 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 8.0/10 | 191 |
| **Freshsales** | 8.5/10 | 276 |

#### Integrated Workflows

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Task Management** | 8.6 (166 reviews) | 9.0 (236 reviews) ✓ Verified | 
| **Email Tracking/Automation** | 8.3 (171 reviews) | 8.9 (244 reviews) ✓ Verified | 
| **Calls and Voice** | 7.7 (148 reviews) | 8.4 (182 reviews) ✓ Verified | 
| **Other Outreach Options ** | 8.0 (140 reviews) | 8.7 (182 reviews) ✓ Verified | 
| **CRM Integration** | 8.7 (160 reviews) | 8.9 (219 reviews) ✓ Verified | 
| **Calendar** | 8.2 (171 reviews) | 8.7 (69 reviews) | 
| **Shared Records** | 8.4 (154 reviews) | 8.8 (64 reviews) | 

#### Repeatability and Reportability

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Content Management** | 8.0 (144 reviews) | 8.9 (206 reviews) ✓ Verified | 
| **Workflow Management** | 8.5 (156 reviews) | 8.9 (222 reviews) ✓ Verified | 
| **Workflow Performance** | 8.4 (143 reviews) | 8.9 (220 reviews) ✓ Verified | 
| **Sales Coaching and Insights** | Feature Not Available | 8.7 (186 reviews) ✓ Verified | 
| **Gamification** | 7.0 (137 reviews) | 7.6 (57 reviews) | 

#### AI and Automation

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Lead Prioritization** | 8.1 (146 reviews) | 8.4 (66 reviews) | 
| **Lead Scoring** | 7.8 (142 reviews) | 8.2 (69 reviews) | 
| **Best Time of Day Scheduling** | 7.3 (139 reviews) | 8.3 (62 reviews) | 
| **Buyer Intelligence** | 7.4 (142 reviews) | 7.9 (63 reviews) | 
| **Machine Learning** | 6.7 (140 reviews) | 7.7 (59 reviews) | 

#### Generative AI

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 8.2 (28 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (23 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (22 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (20 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (22 reviews) | Not enough data | 
| **Decision Making** | 8.1 (24 reviews) | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Freshsales** | 8.4/10 | 18 |

#### Customization

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Custom Fields** | Not enough data | 9.1 (17 reviews) | 
| **Conditional Logic** | Not enough data | 8.3 (16 reviews) | 
| **Multi-page Forms** | Not enough data | 8.2 (14 reviews) | 
| **Design** | Not enough data | 8.3 (15 reviews) | 

#### Additional Functionality

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Embedded Forms** | Not enough data | 8.4 (15 reviews) | 
| **Offline Capability** | Not enough data | 8.2 (12 reviews) | 
| **Notifications** | Not enough data | 8.4 (15 reviews) | 
| **Payments** | Not enough data | 8.5 (11 reviews) | 
| **Mobile Forms** | Not enough data | 8.3 (13 reviews) | 

### Visitor Identification

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Freshsales** | N/A | N/A |

#### Agentic AI - Visitor Identification

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Freshsales** | 8.7/10 | 58 |

#### Agentic AI - Lead Scoring

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Attribution

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Lead Opportunity** | Not enough data | 8.8 (50 reviews) | 
| **Lead Assignment** | Not enough data | 9.0 (51 reviews) | 
| **Pipeline Acceleration** | Not enough data | 8.6 (50 reviews) | 

#### Discovery

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Lead Management** | Not enough data | 8.9 (51 reviews) | 
| **Scoring/Ranking** | Not enough data | 8.5 (53 reviews) | 
| **Lead Context** | Not enough data | 8.7 (50 reviews) | 

#### Management

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Conversion Viability** | Not enough data | 8.7 (49 reviews) | 
| **Workflow** | Not enough data | 9.0 (51 reviews) | 

#### Platform

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Data Synchronization** | Not enough data | 8.5 (49 reviews) | 
| **Analysis** | Not enough data | 8.7 (51 reviews) | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 8.1/10 | 114 |
| **Freshsales** | 8.5/10 | 38 |

#### Agentic AI - Sales Performance Management

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (12 reviews) | Not enough data | 

#### Incentives

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Badges** | 7.6 (90 reviews) | 8.5 (28 reviews) | 
| **Triggers** | 8.0 (96 reviews) | 8.6 (29 reviews) | 
| **Commission Calculator** | 7.0 (92 reviews) | 7.9 (28 reviews) | 
| **Leaderboards** | 7.7 (92 reviews) | 8.3 (30 reviews) | 

#### Personalization

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Profiles** | 8.3 (98 reviews) | 8.8 (32 reviews) | 
| **Custom Reports** | 8.1 (97 reviews) | 8.6 (33 reviews) | 
| **Dashboards** | 8.5 (101 reviews) | 8.6 (34 reviews) | 
| **Goal Setting** | 8.2 (94 reviews) | 8.4 (31 reviews) | 

#### Administrative

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Integration** | 8.3 (94 reviews) | 8.5 (32 reviews) | 
| **Employee Structure** | 8.1 (92 reviews) | 8.4 (29 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 8.4 (28 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 7.6/10 | 109 |
| **Freshsales** | 8.7/10 | 290 |

#### Agentic AI - Email Tracking

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 7.3 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 6.9 (14 reviews) | Not enough data | 
| **Adaptive Learning** | 7.1 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.3 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (13 reviews) | Not enough data | 
| **Decision Making** | 7.3 (13 reviews) | Not enough data | 

#### Analytics

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Open Rates** | 8.0 (95 reviews) | 8.9 (223 reviews) | 
| **Link Activity** | Feature Not Available | 8.8 (216 reviews) | 
| **Attachment Activity** | Feature Not Available | 8.2 (50 reviews) | 

#### Customizations

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Email Platform Integration** | 8.3 (101 reviews) | 9.0 (233 reviews) | 
| **Email Scheduling** | 8.0 (96 reviews) | 9.2 (238 reviews) | 
| **Notifications** | 8.3 (100 reviews) | 8.9 (245 reviews) | 
| **Email Categorization** | 8.0 (93 reviews) | 8.6 (219 reviews) | 
| **Templates** | 8.1 (93 reviews) | 8.9 (240 reviews) | 

#### Generative AI

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 7.7 (32 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 8.0/10 | 155 |
| **Freshsales** | 8.2/10 | 103 |

#### Agentic AI - Sales Analytics

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (12 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (12 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Data Sourcing** | 7.8 (121 reviews) | 8.1 (84 reviews) | 
| **Exporting & Sharing Data** | 8.3 (120 reviews) | 8.4 (84 reviews) | 
| **Multi-Device Data Visualization** | 8.3 (114 reviews) | 8.2 (78 reviews) | 
| **Interactive Dashboards** | 8.3 (115 reviews) | 8.4 (89 reviews) | 
| **Data Segmentation** | 8.2 (116 reviews) | 8.3 (84 reviews) | 

#### Predictive Analytics

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Lead Scoring** | 7.7 (123 reviews) | 8.1 (85 reviews) | 
| **Opportunity Scoring** | 7.7 (122 reviews) | 8.2 (83 reviews) | 
| **Risk Analysis** | 7.3 (118 reviews) | 8.0 (78 reviews) | 
| **Live Forecasting** | 7.8 (125 reviews) | 7.6 (80 reviews) | 

#### Sales Management

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Live Pipeline Management** | 8.8 (132 reviews) | 8.4 (89 reviews) | 
| **Sales Gamification** | 7.6 (124 reviews) | 7.8 (79 reviews) | 
| **Account-Based Analytics** | 8.0 (123 reviews) | 8.3 (84 reviews) | 
| **Activity Tracking** | 8.3 (128 reviews) | 8.7 (89 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 7.5/10 | 69 |
| **Freshsales** | 9.0/10 | 191 |

#### Agentic AI - Outbound Call Tracking

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.3 (10 reviews) | Not enough data | 

#### Calling

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Record Calls** | 7.0 (55 reviews) | 8.8 (137 reviews) | 
| **Generate Location** | 6.8 (54 reviews) | 8.8 (120 reviews) | 
| **Call Types** | 7.3 (55 reviews) | 8.7 (130 reviews) | 
| **Click-to-Call** | 7.3 (54 reviews) | 9.1 (146 reviews) | 
| **Auto Dialer** | 6.7 (9 reviews) | Not enough data | 

#### Contacts

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Personalization** | 8.2 (59 reviews) | 9.0 (151 reviews) | 
| **Information Locater** | 7.8 (56 reviews) | 9.0 (137 reviews) | 
| **Record Prospect Data** | 8.1 (58 reviews) | 9.0 (143 reviews) | 

#### Insights

| Feature | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Notes** | 8.3 (55 reviews) | 9.1 (165 reviews) | 
| **Daily Summary** | 8.2 (56 reviews) | 9.1 (142 reviews) | 
| **Automated Voicemails** | 6.5 (54 reviews) | 8.9 (123 reviews) | 
| **Automated Emails** | 7.6 (59 reviews) | 9.0 (145 reviews) | 
| **Sorts Prospects** | 7.8 (54 reviews) | 9.0 (141 reviews) | 
| **Automated Note Taking** | 7.2 (9 reviews) | Not enough data | 

---
## Categories
**Shared Categories (6):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [CRM Software](https://www.g2.com/categories/crm), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management)


**Unique to Freshsales (5):** [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Visitor Identification Software](https://www.g2.com/categories/visitor-identification), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation)


---
## Reviewer Demographics

### By Company Size

| Segment | Bigin by Zoho CRM | Freshsales | 
|---|---|---|
| **Small-Business** | 90.5% | 67.8% | 
| **Mid-Market** | 8.3% | 26.8% | 
| **Enterprise** | 1.2% | 5.4% | 

### By Industry

#### Bigin by Zoho CRM

- **Information Technology and Services:** 10.2%
- **Marketing and Advertising:** 10.1%
- **Computer Software:** 5.9%
- **Consulting:** 5.4%
- **Real Estate:** 4.6%
- **Education Management:** 4.3%
- **Financial Services:** 4.2%
- **Construction:** 2.9%
- **Accounting:** 2.8%
- **Leisure, Travel & Tourism:** 2.4%
- **Other:** 47.3%

#### Freshsales

- **Information Technology and Services:** 16.6%
- **Computer Software:** 13.7%
- **Marketing and Advertising:** 7.8%
- **Financial Services:** 4.2%
- **Internet:** 3.6%
- **Education Management:** 3.2%
- **Retail:** 2.8%
- **Real Estate:** 2.4%
- **Construction:** 1.9%
- **Telecommunications:** 1.9%
- **Other:** 41.7%

---
## Alternatives

### Alternatives to Bigin by Zoho CRM

- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13879 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3095 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25861 reviews)
- [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.6/5 stars (1353 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2051 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (665 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14729 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews)

### Alternatives to Freshsales

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25861 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13879 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2940 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14729 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3573 reviews)
- [Salesmate](https://www.g2.com/products/salesmate/reviews) — 4.7/5 stars (118 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (299 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3095 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2051 reviews)

---
## Top Discussions

### Bigin by Zoho CRM

- Title: [Does Bigin integrate with Zoho CRM?](https://www.g2.com/discussions/does-bigin-integrate-with-zoho-crm) — 2 comments, 1 upvote
  > **Top comment:** "Yes it's possible. Make sure to add a user to both Bigin and CRM for the records to be assigned to the same owners after the sync. When the user is not..."
- Title: [What is Zoho Bigin?](https://www.g2.com/discussions/what-is-zoho-bigin) — 2 comments
  > **Top comment:** "It is a CRM, but in a much more simplified version than zohoCRM, yet it is powerful. As a professional experience, I can indicate that it contributes to..."
- Title: [What is Bigin used for?](https://www.g2.com/discussions/what-is-bigin-used-for) — 1 comment
  > **Top comment:** "It is a CRM, a system to improve customer relationships and management, it will facilitate and help you improve follow-up."

### Freshsales

- Title: [What is Freshsales used for?](https://www.g2.com/discussions/what-is-freshsales-used-for) — 2 comments, 1 upvote
  > **Top comment:** "It's used for a number of things from lead generation to managing client accounts. It's a great tool to keep everything under 1 umbrella that is accessible..."
- Title: [What are the three benefits of CRM?](https://www.g2.com/discussions/freshsales-what-are-the-three-benefits-of-crm) — 2 comments
  > **Top comment:** "1. Creating sequences/pipelines to contact leads quicker and stay in communication with them easier
2. Allowing the sales team to easily access the..."
- Title: [What is Freshsales CRM?](https://www.g2.com/discussions/what-is-freshsales-crm) — 1 comment
  > **Top comment:** "It's a CRM software."
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/freshsales-what-are-the-features-of-crm-software) — 1 comment
  > **Top comment:** "Very nice software "
- Title: [How to improve more on fresh sales](https://www.g2.com/discussions/how-to-improve-more-on-fresh-sales) — 1 comment, 1 upvote
  > **Top comment:** "Auto WhatsApp feature "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bigin-by-zoho-crm-vs-freshsales)