# Bigin by Zoho CRM vs Dynamics 365 Sales Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Bigin by Zoho CRM excels in user-friendliness, with many praising its **simple and intuitive interface**. Users find the pipeline management feature particularly effective for tracking leads and deals, making it a favorite among small businesses.
- **According to verified reviews** , Dynamics 365 Sales is recognized for its robust toolkit within the Microsoft ecosystem, allowing users to manage leads from multiple sources effectively. Reviewers appreciate its ability to indicate the likelihood of closing deals, which can be a significant advantage for mid-market companies.
- **Users say** that Bigin's automation features significantly reduce manual work, helping teams manage reminders and follow-ups effortlessly. This capability is especially beneficial for small businesses looking to streamline their sales processes.
- **Reviewers mention** that while Dynamics 365 Sales offers powerful features, some users face challenges with configuration and setup. This can lead to a steeper learning curve compared to Bigin, which is often highlighted for its quick and easy onboarding experience.
- **G2 reviewers highlight** that Bigin by Zoho CRM has a strong focus on workflow efficiency, integrating seamlessly with other Zoho applications. This integration is a key selling point for users who rely on multiple tools to manage their sales processes.
- **According to recent feedback** , Dynamics 365 Sales is appreciated for its comprehensive capabilities, but it struggles with overall satisfaction compared to Bigin. Users often cite the need for better support and ease of use, which Bigin seems to address more effectively.



| | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 3.8 out of 5 | 
| **Total Reviews** | 854 | 1,621 | 
| **Largest Market Segment** | Small-Business (90.5% of reviews) | Mid-Market (39.4% of reviews) | 
| **Entry Level Price** | $0.00 | $210/month per user | 

---
## Top Pros & Cons

### Bigin by Zoho CRM

Pros:
- Ease of Use (256 reviews)
- Simple (125 reviews)

Cons:
- Missing Features (81 reviews)
- Limited Features (75 reviews)

### Dynamics 365 Sales

Pros:
- Ease of Use (21 reviews)
- Integrations (11 reviews)

Cons:
- Learning Curve (13 reviews)
- Complexity (8 reviews)

---
## Ratings Comparison
| Rating | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
  | **Meets Requirements** | 8.6 (766 reviews) | 8.1 (1294 reviews) | 
  | **Ease of Use** | 9.1 (787 reviews) | 7.5 (1300 reviews) | 
  | **Ease of Setup** | 8.8 (681 reviews) | 7.2 (420 reviews) | 
  | **Ease of Admin** | 8.8 (459 reviews) | 7.6 (386 reviews) | 
  | **Quality of Support** | 8.5 (691 reviews) | 7.5 (1135 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (435 reviews) | 7.8 (381 reviews) | 
  | **Product Direction (% positive)** | 9.4 (748 reviews) | 6.3 (1269 reviews) | 

---
## Pricing

### Bigin by Zoho CRM

#### Entry-Level Pricing

Plan: Free Edition

Price: $0.00

Description: Single user

Key Features:
- Single Pipeline
- 500 Records
- Contacts, Products, and Activity Management

[Browse all 4 editions](https://www.g2.com/products/bigin-by-zoho-crm/pricing)

#### Free Trial

Yes

### Dynamics 365 Sales

#### Entry-Level Pricing

Plan: Dynamics 365 Plan

Price: $210 /month per user

Description: Get full use of all applications in one comprehensive, cost-efficient option.


[Browse all 3 editions](https://www.g2.com/products/dynamics-365-sales/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 8.0/10 | 661 |
| **Dynamics 365 Sales** | 7.9/10 | 1204 |

#### Sales Force Automation

| Feature | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **Contact & Account Management** | 8.8 (502 reviews) | 8.1 (966 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | Feature Not Available | 7.9 (679 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | 8.9 (528 reviews) | 7.9 (908 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.7 (479 reviews) | 7.8 (973 reviews) ✓ Verified | 
| **Territory & Quota Management** | Feature Not Available | 7.6 (736 reviews) ✓ Verified | 
| **Desktop Integration** | 8.2 (418 reviews) | 7.9 (871 reviews) ✓ Verified | 
| **Product & Price List Management** | 8.2 (407 reviews) | 7.6 (730 reviews) ✓ Verified | 
| **Quote & Order Management** | 7.9 (369 reviews) | 7.8 (722 reviews) ✓ Verified | 
| **Customer Contract Management** | Feature Not Available | 8.0 (768 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **Email Marketing** | 8.0 (400 reviews) | 7.6 (754 reviews) ✓ Verified | 
| **Campaign Management** | 7.9 (386 reviews) | 7.5 (732 reviews) ✓ Verified | 
| **Lead Management** | 8.7 (460 reviews) | 7.9 (823 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.6 (376 reviews) | 7.6 (642 reviews) ✓ Verified | 

#### Customer Support

| Feature | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **Case Management** | 8.0 (390 reviews) | 8.0 (708 reviews) ✓ Verified | 
| **Customer Support Portal** | 7.9 (383 reviews) | 7.8 (672 reviews) ✓ Verified | 
| **Knowledge Base** | 8.0 (375 reviews) | 7.9 (694 reviews) ✓ Verified | 
| **Call Center Features** | 7.6 (375 reviews) | 7.7 (603 reviews) ✓ Verified | 
| **Support Analytics** | 8.0 (363 reviews) | 7.9 (630 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **Reporting** | 8.2 (368 reviews) | 7.9 (897 reviews) ✓ Verified | 
| **Dashboards** | 8.4 (394 reviews) | 7.9 (946 reviews) ✓ Verified | 
| **Forecasting** | 7.9 (331 reviews) | 7.7 (784 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **Social Collaboration Features** | 7.7 (343 reviews) | 7.5 (556 reviews) ✓ Verified | 
| **Social Network Integration** | 7.4 (345 reviews) | 7.6 (550 reviews) ✓ Verified | 
| **Mobile User Support** | 8.2 (356 reviews) | 7.4 (621 reviews) ✓ Verified | 

#### Platform

| Feature | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **Customization** | 8.2 (431 reviews) | 8.1 (294 reviews) ✓ Verified | 
| **Workflow Capability** | 8.4 (435 reviews) | 8.1 (310 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.6 (407 reviews) | 8.2 (303 reviews) ✓ Verified | 
| **Internationalization** | 8.0 (368 reviews) | 7.9 (228 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | Feature Not Available | 7.9 (250 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 8.0 (320 reviews) | 7.9 (278 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.9 (407 reviews) | 7.7 (293 reviews) ✓ Verified | 
| **Output Document Generation** | Feature Not Available | 7.8 (255 reviews) ✓ Verified | 

#### Integration

| Feature | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **Data Import & Export Tools** | 8.4 (346 reviews) | 7.9 (298 reviews) ✓ Verified | 
| **Integration APIs** | 8.0 (346 reviews) | 7.8 (235 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.9 (328 reviews) | 7.6 (240 reviews) ✓ Verified | 

#### Generative AI

| Feature | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 7.9 (18 reviews) | 

#### Agentic AI - CRM

| Feature | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (69 reviews) | 8.3 (5 reviews) | 
| **Multi-step Planning** | 7.7 (69 reviews) | 7.7 (5 reviews) | 
| **Cross-system Integration** | 7.8 (73 reviews) | 8.3 (9 reviews) | 
| **Adaptive Learning** | 7.5 (68 reviews) | 9.0 (5 reviews) | 
| **Natural Language Interaction** | 7.1 (69 reviews) | 8.3 (5 reviews) | 
| **Proactive Assistance** | 7.6 (69 reviews) | 9.0 (5 reviews) | 
| **Decision Making** | 7.7 (71 reviews) | 9.0 (5 reviews) | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 8.0/10 | 191 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Integrated Workflows

| Feature | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **Task Management** | 8.6 (166 reviews) | Not enough data | 
| **Email Tracking/Automation** | 8.3 (171 reviews) | Not enough data | 
| **Calls and Voice** | 7.7 (148 reviews) | Not enough data | 
| **Other Outreach Options ** | 8.0 (140 reviews) | Not enough data | 
| **CRM Integration** | 8.7 (160 reviews) | Not enough data | 
| **Calendar** | 8.2 (171 reviews) | Not enough data | 
| **Shared Records** | 8.4 (154 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **Content Management** | 8.0 (144 reviews) | Not enough data | 
| **Workflow Management** | 8.5 (156 reviews) | Not enough data | 
| **Workflow Performance** | 8.4 (143 reviews) | Not enough data | 
| **Sales Coaching and Insights** | Feature Not Available | Not enough data | 
| **Gamification** | 7.0 (137 reviews) | Not enough data | 

#### AI and Automation

| Feature | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **Lead Prioritization** | 8.1 (146 reviews) | Not enough data | 
| **Lead Scoring** | 7.8 (142 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 7.3 (139 reviews) | Not enough data | 
| **Buyer Intelligence** | 7.4 (142 reviews) | Not enough data | 
| **Machine Learning** | 6.7 (140 reviews) | Not enough data | 

#### Generative AI

| Feature | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (23 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (22 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (20 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (22 reviews) | Not enough data | 
| **Decision Making** | 8.1 (24 reviews) | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 8.1/10 | 114 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Agentic AI - Sales Performance Management

| Feature | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (12 reviews) | Not enough data | 

#### Incentives

| Feature | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **Badges** | 7.6 (90 reviews) | Not enough data | 
| **Triggers** | 8.0 (96 reviews) | Not enough data | 
| **Commission Calculator** | 7.0 (92 reviews) | Not enough data | 
| **Leaderboards** | 7.7 (92 reviews) | Not enough data | 

#### Personalization

| Feature | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **Profiles** | 8.3 (98 reviews) | Not enough data | 
| **Custom Reports** | 8.1 (97 reviews) | Not enough data | 
| **Dashboards** | 8.5 (101 reviews) | Not enough data | 
| **Goal Setting** | 8.2 (94 reviews) | Not enough data | 

#### Administrative

| Feature | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **Integration** | 8.3 (94 reviews) | Not enough data | 
| **Employee Structure** | 8.1 (92 reviews) | Not enough data | 
| **Behavior Monitoring** | Feature Not Available | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 7.6/10 | 109 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 7.3 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 6.9 (14 reviews) | Not enough data | 
| **Adaptive Learning** | 7.1 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.3 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (13 reviews) | Not enough data | 
| **Decision Making** | 7.3 (13 reviews) | Not enough data | 

#### Analytics

| Feature | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **Open Rates** | 8.0 (95 reviews) | Not enough data | 
| **Link Activity** | Feature Not Available | Not enough data | 
| **Attachment Activity** | Feature Not Available | Not enough data | 

#### Customizations

| Feature | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **Email Platform Integration** | 8.3 (101 reviews) | Not enough data | 
| **Email Scheduling** | 8.0 (96 reviews) | Not enough data | 
| **Notifications** | 8.3 (100 reviews) | Not enough data | 
| **Email Categorization** | 8.0 (93 reviews) | Not enough data | 
| **Templates** | 8.1 (93 reviews) | Not enough data | 

#### Generative AI

| Feature | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 8.0/10 | 155 |
| **Dynamics 365 Sales** | 8.6/10 | 23 |

#### Agentic AI - Sales Analytics

| Feature | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (12 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (12 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **Data Sourcing** | 7.8 (121 reviews) | 8.7 (22 reviews) | 
| **Exporting & Sharing Data** | 8.3 (120 reviews) | 8.4 (22 reviews) | 
| **Multi-Device Data Visualization** | 8.3 (114 reviews) | 8.3 (21 reviews) | 
| **Interactive Dashboards** | 8.3 (115 reviews) | 8.2 (22 reviews) | 
| **Data Segmentation** | 8.2 (116 reviews) | 8.7 (21 reviews) | 

#### Predictive Analytics

| Feature | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **Lead Scoring** | 7.7 (123 reviews) | 8.7 (21 reviews) | 
| **Opportunity Scoring** | 7.7 (122 reviews) | 8.7 (20 reviews) | 
| **Risk Analysis** | 7.3 (118 reviews) | 8.4 (20 reviews) | 
| **Live Forecasting** | 7.8 (125 reviews) | 8.4 (20 reviews) | 

#### Sales Management

| Feature | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **Live Pipeline Management** | 8.8 (132 reviews) | 8.8 (21 reviews) | 
| **Sales Gamification** | 7.6 (124 reviews) | 8.8 (20 reviews) | 
| **Account-Based Analytics** | 8.0 (123 reviews) | 8.4 (21 reviews) | 
| **Activity Tracking** | 8.3 (128 reviews) | 8.7 (21 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 7.5/10 | 69 |
| **Dynamics 365 Sales** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.3 (10 reviews) | Not enough data | 

#### Calling

| Feature | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **Record Calls** | 7.0 (55 reviews) | Not enough data | 
| **Generate Location** | 6.8 (54 reviews) | Not enough data | 
| **Call Types** | 7.3 (55 reviews) | Not enough data | 
| **Click-to-Call** | 7.3 (54 reviews) | Not enough data | 
| **Auto Dialer** | 6.7 (9 reviews) | Not enough data | 

#### Contacts

| Feature | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **Personalization** | 8.2 (59 reviews) | Not enough data | 
| **Information Locater** | 7.8 (56 reviews) | Not enough data | 
| **Record Prospect Data** | 8.1 (58 reviews) | Not enough data | 

#### Insights

| Feature | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **Notes** | 8.3 (55 reviews) | Not enough data | 
| **Daily Summary** | 8.2 (56 reviews) | Not enough data | 
| **Automated Voicemails** | 6.5 (54 reviews) | Not enough data | 
| **Automated Emails** | 7.6 (59 reviews) | Not enough data | 
| **Sorts Prospects** | 7.8 (54 reviews) | Not enough data | 
| **Automated Note Taking** | 7.2 (9 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | N/A | N/A |
| **Dynamics 365 Sales** | 8.6/10 | 6 |

#### Agentic AI - Sales Coaching

| Feature | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.9 (6 reviews) | 
| **Coaching Materials** | Not enough data | 8.6 (6 reviews) | 
| **Playbook Creation** | Not enough data | 7.5 (6 reviews) | 
| **Video Record** | Not enough data | 8.6 (6 reviews) | 

#### Feedback

| Feature | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **Review** | Not enough data | 8.9 (6 reviews) | 
| **Scorecard** | Not enough data | 8.9 (6 reviews) | 
| **Coaching Card** | Not enough data | 8.6 (6 reviews) | 
| **Leaderboard** | Not enough data | 9.2 (6 reviews) | 
| **Real-Time Updates** | Not enough data | 8.6 (6 reviews) | 
| **Notifications** | Not enough data | 8.6 (6 reviews) | 
| **Competition** | Not enough data | 8.6 (6 reviews) | 

#### Generative AI

| Feature | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [CRM Software](https://www.g2.com/categories/crm), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics)

**Unique to Bigin by Zoho CRM (4):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management)

**Unique to Dynamics 365 Sales (1):** [Sales Coaching Software](https://www.g2.com/categories/sales-coaching)


---
## Reviewer Demographics

### By Company Size

| Segment | Bigin by Zoho CRM | Dynamics 365 Sales | 
|---|---|---|
| **Small-Business** | 90.5% | 31.1% | 
| **Mid-Market** | 8.3% | 39.4% | 
| **Enterprise** | 1.2% | 29.5% | 

### By Industry

#### Bigin by Zoho CRM

- **Information Technology and Services:** 10.2%
- **Marketing and Advertising:** 10.1%
- **Computer Software:** 5.9%
- **Consulting:** 5.4%
- **Real Estate:** 4.6%
- **Education Management:** 4.3%
- **Financial Services:** 4.2%
- **Construction:** 2.9%
- **Accounting:** 2.8%
- **Leisure, Travel & Tourism:** 2.4%
- **Other:** 47.3%

#### Dynamics 365 Sales

- **Information Technology and Services:** 12.7%
- **Computer Software:** 8.3%
- **Retail:** 3.9%
- **Marketing and Advertising:** 3.9%
- **Financial Services:** 3.9%
- **Accounting:** 2.8%
- **Education Management:** 2.3%
- **Non-Profit Organization Management:** 2.3%
- **Insurance:** 2.3%
- **Real Estate:** 2.3%
- **Other:** 55.3%

---
## Alternatives

### Alternatives to Bigin by Zoho CRM

- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13879 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3095 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25861 reviews)
- [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.6/5 stars (1351 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2050 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (665 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14727 reviews)

### Alternatives to Dynamics 365 Sales

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25861 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14727 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13879 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3573 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3095 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2940 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1002 reviews)

---
## Top Discussions

### Bigin by Zoho CRM

- Title: [Does Bigin integrate with Zoho CRM?](https://www.g2.com/discussions/does-bigin-integrate-with-zoho-crm) — 2 comments, 1 upvote
  > **Top comment:** "Yes it's possible. Make sure to add a user to both Bigin and CRM for the records to be assigned to the same owners after the sync. When the user is not..."
- Title: [What is Zoho Bigin?](https://www.g2.com/discussions/what-is-zoho-bigin) — 2 comments
  > **Top comment:** "It is a CRM, but in a much more simplified version than zohoCRM, yet it is powerful. As a professional experience, I can indicate that it contributes to..."
- Title: [What is Bigin used for?](https://www.g2.com/discussions/what-is-bigin-used-for) — 1 comment
  > **Top comment:** "It is a CRM, a system to improve customer relationships and management, it will facilitate and help you improve follow-up."

### Dynamics 365 Sales

- Title: [how can i creat a new feild for the contact?](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) — 3 comments, 1 upvote
  > **Top comment:** "you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will..."
- Title: [What is Microsoft Dynamics CRM competitive advantage?](https://www.g2.com/discussions/what-is-microsoft-dynamics-crm-competitive-advantage) — 3 comments, 1 upvote
  > **Top comment:** "Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several..."
- Title: [I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?](https://www.g2.com/discussions/i-m-new-to-dynamics-365-sales-and-struggling-to-set-up-and-customize-the-sales-pipeline-can-someone-guide-me-through-this-process) — 2 comments
  > **Top comment:** "To set up and customize your sales pipeline in Dynamics 365 Sales:

Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"..."
- Title: [What is Dynamics 365 Sales used for?](https://www.g2.com/discussions/what-is-dynamics-365-sales-used-for) — 1 comment
  > **Top comment:** " Lead management: Capturing and nurturing leads, assigning them to sales representatives, and tracking their progress through the sales funnel.
 ..."
- Title: [What Dynamics 365 application can be used for point of sales?](https://www.g2.com/discussions/what-dynamics-365-application-can-be-used-for-point-of-sales) — 1 comment
  > **Top comment:** "1. In-store and Online Sales.
2.Inventory Management.
3.Customer Engagement.
4.Omnichannel Capabilities.
5.Payment Processing.
6.Reporting and Analytics."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bigin-by-zoho-crm-vs-dynamics-365-sales)