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At a Glance
Market Segments
Small-Business (90.3% of reviews)
Small-Business (79.2% of reviews)
Entry-Level Pricing
$7.00
Starting at $9.00 Per Month
Bigin by Zoho CRM
Star Rating
(706)4.6 out of 5
Market Segments
Small-Business (90.3% of reviews)
Pros & Cons
Entry-Level Pricing
$7.00
Browse all 3 pricing plansCopper
Star Rating
(1,151)4.5 out of 5
Market Segments
Small-Business (79.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Copper excels in Desktop Integration with a score of 8.8, allowing seamless connectivity with Google Workspace, which is a significant advantage for teams already using Google products. In contrast, Bigin by Zoho CRM scores 8.2 in this area, indicating a less integrated experience.
- Reviewers mention that Copper's Sales Force Automation features, particularly in Opportunity & Pipeline Management, are robust with a score of 8.8, providing users with effective tools to manage their sales processes. Bigin, while competitive, scores slightly lower at 8.7, suggesting it may not offer the same depth of functionality.
- G2 users highlight that Copper's Quality of Support is rated at 8.6, with many users appreciating the responsiveness and helpfulness of the support team. Bigin's support, rated at 8.4, is still good but may not meet the same level of user satisfaction.
- Users on G2 report that Copper's Lead Management capabilities are strong, scoring 8.6, which helps teams effectively track and nurture leads. Bigin's score of 8.5 indicates it is also effective, but Copper may provide a slight edge in this critical area.
- Reviewers mention that Copper's Customization options are highly rated at 8.3, allowing users to tailor the CRM to their specific needs. Bigin, with a score of 8.1, offers customization but may not be as flexible or user-friendly as Copper.
- Users say that Copper's AI and Automation features, particularly in Lead Prioritization, score 8.3, providing valuable insights for sales teams. Bigin's score of 7.8 indicates it has some automation capabilities, but Copper's offerings may be more advanced and beneficial for users looking to leverage AI.
Pricing
Entry-Level Pricing
Bigin by Zoho CRM
Express
$7.00
$7/user/month - Billed Annually
- Team Pipelines (3)
- 50,000 Records
- Instant Workflows (10)
Copper
Copper Starter Edition - Annual
Starting at $9.00
Per Month
Get started on the Google Workspace CRM with essential relationship management tools + Zapier.
- 1,000 contact limit
- Google Workspace integration
- Activity feed
Free Trial
Bigin by Zoho CRM
Free Trial is available
Copper
Free Trial is available
Ratings
Meets Requirements
8.6
635
8.7
923
Ease of Use
9.1
652
9.1
934
Ease of Setup
8.8
544
8.7
438
Ease of Admin
8.8
414
8.9
417
Quality of Support
8.5
575
8.6
855
Has the product been a good partner in doing business?
8.6
391
9.0
412
Product Direction (% positive)
9.3
630
9.0
865
Features by Category
Sales Force Automation
8.7
446
8.9
652
|
Verified
Feature Not Available
Feature Not Available
8.8
456
8.8
656
|
Verified
8.6
444
8.4
655
|
Verified
Feature Not Available
7.6
354
|
Verified
8.2
407
8.8
531
|
Verified
8.2
404
7.9
338
7.9
365
7.6
311
Feature Not Available
8.3
404
Marketing Automation
8.0
392
7.9
434
|
Verified
7.9
384
Feature Not Available
8.5
416
8.6
593
|
Verified
7.6
373
Feature Not Available
Customer Support
8.0
385
8.2
389
7.9
383
8.0
398
8.0
375
8.2
453
7.6
374
7.8
316
8.0
362
8.0
352
Reporting & Analytics
8.2
349
8.1
561
|
Verified
8.4
384
8.3
637
|
Verified
7.9
330
8.1
473
|
Verified
Mobile & Social
7.6
339
8.1
349
|
Verified
7.4
342
8.1
335
|
Verified
8.2
344
8.4
471
|
Verified
Platform
8.2
396
8.3
319
|
Verified
8.4
401
8.4
315
|
Verified
8.6
398
8.6
330
|
Verified
8.0
365
8.0
197
|
Verified
Feature Not Available
7.7
157
8.0
317
7.7
226
8.9
385
8.7
328
|
Verified
Feature Not Available
7.8
193
Integration
8.4
342
8.6
303
|
Verified
7.9
332
8.2
252
|
Verified
7.9
314
7.9
238
|
Verified
Generative AI
Feature Not Available
6.5
32
Agentic AI - CRM
7.4
67
8.5
10
7.6
66
8.5
10
7.7
67
8.5
10
7.4
66
8.0
10
7.1
67
8.0
10
7.6
67
8.5
10
7.6
68
8.7
10
Integrated Workflows
8.6
165
Not enough data
8.3
170
Not enough data
7.7
148
Not enough data
8.0
140
Not enough data
8.7
159
Not enough data
8.2
171
Not enough data
8.4
154
Not enough data
Repeatability and Reportability
8.0
145
Not enough data
8.5
157
Not enough data
8.4
144
Not enough data
Feature Not Available
Not enough data
7.0
136
Not enough data
AI and Automation
8.1
147
Not enough data
7.8
143
Not enough data
7.3
139
Not enough data
7.4
142
Not enough data
6.8
139
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Engagement
7.7
22
Not enough data
7.9
21
Not enough data
8.3
22
Not enough data
7.9
21
Not enough data
8.1
19
Not enough data
8.0
21
Not enough data
8.1
23
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
8.3
11
8.0
5
8.3
10
8.0
5
8.8
11
9.3
5
Incentives
7.6
89
Feature Not Available
8.0
95
8.3
5
7.0
91
8.7
5
7.7
91
8.3
5
Personalization
8.3
97
Feature Not Available
8.1
95
8.3
5
8.5
99
8.3
5
8.2
93
Feature Not Available
Administrative
8.3
93
8.0
5
8.1
91
Feature Not Available
Feature Not Available
8.3
5
Agentic AI - Email Tracking
7.1
13
Not enough data
7.3
13
Not enough data
6.9
13
Not enough data
7.1
13
Not enough data
7.3
13
Not enough data
7.2
13
Not enough data
7.2
12
Not enough data
Analytics
8.0
95
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feature Not Available
Customizations
8.3
100
Not enough data
7.9
95
Not enough data
8.3
100
Not enough data
8.0
92
Not enough data
8.1
92
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Analytics
8.2
11
Not enough data
8.3
11
Not enough data
8.5
11
Not enough data
7.9
11
Not enough data
8.0
11
Not enough data
Data Sourcing
7.8
120
Not enough data
8.3
119
Not enough data
8.3
113
Not enough data
8.3
114
Not enough data
8.2
115
Not enough data
Predictive Analytics
7.7
122
Not enough data
7.7
121
Not enough data
7.3
117
Feature Not Available
7.8
125
Not enough data
Sales Management
8.8
130
Not enough data
7.6
123
Not enough data
8.0
122
Not enough data
8.3
128
Not enough data
Agentic AI - Outbound Call Tracking
7.2
10
Not enough data
7.3
10
Not enough data
Calling
7.0
56
Not enough data
6.8
55
Not enough data
7.3
56
Not enough data
7.4
55
Not enough data
6.7
9
Not enough data
Contacts
8.2
60
Not enough data
7.8
57
Not enough data
8.1
59
Not enough data
Insights
8.3
56
Not enough data
8.2
57
Not enough data
6.5
55
Not enough data
7.6
60
Not enough data
7.8
55
Not enough data
7.2
9
Not enough data
Categories
Categories
Shared Categories
Bigin by Zoho CRM and Copper are categorized as Email Tracking, CRM, Sales Analytics, and Sales Performance Management
Unique Categories
Bigin by Zoho CRM is categorized as Sales Engagement and Outbound Call Tracking
Copper is categorized as Online Form Builder and Google Workspace for Sales
Reviews
Reviewers' Company Size
Bigin by Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Copper
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.2%
Marketing and Advertising
10.5%
Computer Software
5.9%
Consulting
4.9%
Education Management
4.9%
Other
62.8%
Marketing and Advertising
11.7%
Information Technology and Services
8.3%
Computer Software
7.8%
Real Estate
6.9%
Financial Services
4.5%
Other
60.7%
Alternatives
Discussions
What is Zoho Bigin?
2 Comments
JM
It is a CRM, but in a much more simplified version than zohoCRM, yet it is powerful. As a professional experience, I can indicate that it contributes to...Read more
Does Bigin integrate with Zoho CRM?
2 Comments
AC
Yes it's possible. Make sure to add a user to both Bigin and CRM for the records to be assigned to the same owners after the sync. When the user is not...Read more
What is Bigin used for?
1 Comment
AC
It is a CRM, a system to improve customer relationships and management, it will facilitate and help you improve follow-up.Read more
How seamless is the Gmail/Google Apps integration?
2 Comments
RZ
It will require heavily coding to be able to break a crack in this process while violating the agreement of the software. I have a friend who does this for a...Read more
What is copper CRM?
2 Comments
KG
Gmail-integrated customer relationship management system including pipelines, contact organization, and task management.Read more
What does the Chrome Extension do?
1 Comment
RZ
It will allow you to organize your plug-ins much more easier than ever and you will start loving plug-ins (healthy ones of course) while browsing. They will...Read more
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