# Bigin by Zoho CRM vs Capsule CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Capsule CRM excels in user-friendliness, with many users appreciating its straightforward interface and task management features. One user mentioned, "Setting tasks is easy and the daily email reminder allows me to plan my day at the start," highlighting its effectiveness in keeping users organized.
- **Users say** Bigin by Zoho CRM shines in pipeline management, making it particularly suitable for businesses that need to track leads and deals efficiently. A reviewer noted, "The pipeline management feature makes tracking leads and deals very easy and clear," which speaks to its robust functionality in sales processes.
- **According to verified reviews** , Capsule CRM has a strong reputation for its quality of support, with users praising the responsiveness and helpfulness of the support team. One user expressed appreciation for how it "keeps me on track with all my projects," indicating a supportive environment for managing tasks.
- **Reviewers mention** that Bigin by Zoho CRM offers excellent integration with other Zoho applications, enhancing workflow efficiency. Users highlighted that it "integrates well with other Zoho applications," which can significantly streamline operations for teams already using the Zoho ecosystem.
- **Users report** that Capsule CRM is particularly well-suited for small businesses, with a high percentage of reviews coming from this segment. This focus allows it to cater specifically to the needs of smaller teams, as one user noted the simplicity of its "Tasks tab," which avoids the complexity found in other CRMs.
- **G2 reviewers indicate** that while Bigin by Zoho CRM has a slightly lower satisfaction score, its automation features are a standout, with users appreciating how it "reduces manual work by managing reminders and follow-ups automatically." This can be a game-changer for teams looking to enhance productivity.



| | Bigin by Zoho CRM | Capsule CRM | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 850 | 507 | 
| **Largest Market Segment** | Small-Business (90.4% of reviews) | Small-Business (93.3% of reviews) | 
| **Entry Level Price** | $0.00 | $0.00 2 Users Per Month | 

---
## Top Pros & Cons

### Bigin by Zoho CRM

Pros:
- Ease of Use (256 reviews)
- Simple (125 reviews)

Cons:
- Missing Features (81 reviews)
- Limited Features (75 reviews)

### Capsule CRM

Pros:
- Ease of Use (94 reviews)
- Customer Support (47 reviews)

Cons:
- Missing Features (20 reviews)
- Limited Customization (15 reviews)

---
## Ratings Comparison
| Rating | Bigin by Zoho CRM | Capsule CRM | 
|---|---|---|
  | **Meets Requirements** | 8.6 (764 reviews) | 9.0 (422 reviews) | 
  | **Ease of Use** | 9.1 (785 reviews) | 9.4 (445 reviews) | 
  | **Ease of Setup** | 8.8 (679 reviews) | 9.3 (329 reviews) | 
  | **Ease of Admin** | 8.8 (458 reviews) | 9.4 (184 reviews) | 
  | **Quality of Support** | 8.5 (689 reviews) | 9.4 (369 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (434 reviews) | 9.5 (178 reviews) | 
  | **Product Direction (% positive)** | 9.4 (746 reviews) | 9.3 (415 reviews) | 

---
## Pricing

### Bigin by Zoho CRM

#### Entry-Level Pricing

Plan: Free Edition

Price: $0.00

Description: Single user

Key Features:
- Single Pipeline
- 500 Records
- Contacts, Products, and Activity Management

[Browse all 4 editions](https://www.g2.com/products/bigin-by-zoho-crm/pricing)

#### Free Trial

Yes

### Capsule CRM

#### Entry-Level Pricing

Plan: Free

Price: $0.00 2 Users Per Month

Description: Our free CRM to help you get started with basic features for up to 2 users.

Key Features:
- 250 Contacts
- 25 Custom Fields
- 10 AI Content Assists

[Browse all 5 editions](https://www.g2.com/products/capsule-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 8.0/10 | 659 |
| **Capsule CRM** | 8.0/10 | 400 |

#### Sales Force Automation

| Feature | Bigin by Zoho CRM | Capsule CRM | 
|---|---|---|
| **Contact & Account Management** | 8.8 (503 reviews) | 9.1 (352 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | 8.9 (529 reviews) | 8.9 (346 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.7 (479 reviews) | 9.1 (356 reviews) ✓ Verified | 
| **Territory & Quota Management** | Feature Not Available | 7.4 (269 reviews) | 
| **Desktop Integration** | 8.2 (418 reviews) | 8.4 (308 reviews) ✓ Verified | 
| **Product & Price List Management** | 8.2 (407 reviews) | 7.4 (266 reviews) | 
| **Quote & Order Management** | 7.9 (369 reviews) | 7.4 (260 reviews) | 
| **Customer Contract Management** | Feature Not Available | 8.2 (290 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Bigin by Zoho CRM | Capsule CRM | 
|---|---|---|
| **Email Marketing** | 8.0 (400 reviews) | 7.8 (286 reviews) | 
| **Campaign Management** | 7.9 (386 reviews) | Feature Not Available | 
| **Lead Management** | 8.6 (459 reviews) | 8.8 (313 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.6 (376 reviews) | Feature Not Available | 

#### Customer Support

| Feature | Bigin by Zoho CRM | Capsule CRM | 
|---|---|---|
| **Case Management** | 8.0 (390 reviews) | 8.6 (298 reviews) ✓ Verified | 
| **Customer Support Portal** | 7.9 (383 reviews) | 8.3 (281 reviews) | 
| **Knowledge Base** | 8.0 (375 reviews) | 8.4 (285 reviews) | 
| **Call Center Features** | 7.6 (375 reviews) | 7.4 (256 reviews) | 
| **Support Analytics** | 8.0 (363 reviews) | 7.9 (253 reviews) | 

#### Reporting & Analytics

| Feature | Bigin by Zoho CRM | Capsule CRM | 
|---|---|---|
| **Reporting** | 8.2 (369 reviews) | 8.0 (297 reviews) ✓ Verified | 
| **Dashboards** | 8.4 (394 reviews) | 8.5 (302 reviews) ✓ Verified | 
| **Forecasting** | 7.9 (331 reviews) | 7.9 (274 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Bigin by Zoho CRM | Capsule CRM | 
|---|---|---|
| **Social Collaboration Features** | 7.7 (343 reviews) | 7.4 (255 reviews) ✓ Verified | 
| **Social Network Integration** | 7.4 (345 reviews) | Feature Not Available | 
| **Mobile User Support** | 8.2 (356 reviews) | 8.3 (269 reviews) ✓ Verified | 

#### Platform

| Feature | Bigin by Zoho CRM | Capsule CRM | 
|---|---|---|
| **Customization** | 8.2 (431 reviews) | 8.3 (288 reviews) ✓ Verified | 
| **Workflow Capability** | 8.4 (436 reviews) | 8.4 (281 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.6 (407 reviews) | 8.6 (281 reviews) ✓ Verified | 
| **Internationalization** | 8.0 (368 reviews) | 7.5 (244 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | Feature Not Available | 6.7 (228 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 8.0 (320 reviews) | 7.5 (256 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.9 (407 reviews) | 9.4 (287 reviews) ✓ Verified | 
| **Output Document Generation** | Feature Not Available | 7.4 (246 reviews) | 

#### Integration

| Feature | Bigin by Zoho CRM | Capsule CRM | 
|---|---|---|
| **Data Import & Export Tools** | 8.4 (346 reviews) | 8.2 (267 reviews) ✓ Verified | 
| **Integration APIs** | 8.0 (347 reviews) | 7.9 (261 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.9 (328 reviews) | 7.7 (244 reviews) ✓ Verified | 

#### Generative AI

| Feature | Bigin by Zoho CRM | Capsule CRM | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 6.8 (221 reviews) | 

#### Agentic AI - CRM

| Feature | Bigin by Zoho CRM | Capsule CRM | 
|---|---|---|
| **Autonomous Task Execution** | 7.5 (69 reviews) | 7.2 (24 reviews) | 
| **Multi-step Planning** | 7.7 (69 reviews) | 8.3 (19 reviews) | 
| **Cross-system Integration** | 7.8 (73 reviews) | 7.8 (20 reviews) | 
| **Adaptive Learning** | 7.5 (68 reviews) | 7.9 (20 reviews) | 
| **Natural Language Interaction** | 7.1 (69 reviews) | 7.3 (20 reviews) | 
| **Proactive Assistance** | 7.6 (69 reviews) | 8.0 (20 reviews) | 
| **Decision Making** | 7.7 (71 reviews) | 7.6 (20 reviews) | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 8.0/10 | 191 |
| **Capsule CRM** | N/A | N/A |

#### Integrated Workflows

| Feature | Bigin by Zoho CRM | Capsule CRM | 
|---|---|---|
| **Task Management** | 8.6 (166 reviews) | Not enough data | 
| **Email Tracking/Automation** | 8.3 (171 reviews) | Not enough data | 
| **Calls and Voice** | 7.7 (148 reviews) | Not enough data | 
| **Other Outreach Options ** | 8.0 (140 reviews) | Not enough data | 
| **CRM Integration** | 8.7 (160 reviews) | Not enough data | 
| **Calendar** | 8.2 (171 reviews) | Not enough data | 
| **Shared Records** | 8.4 (154 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Bigin by Zoho CRM | Capsule CRM | 
|---|---|---|
| **Content Management** | 8.0 (144 reviews) | Not enough data | 
| **Workflow Management** | 8.5 (156 reviews) | Not enough data | 
| **Workflow Performance** | 8.4 (143 reviews) | Not enough data | 
| **Sales Coaching and Insights** | Feature Not Available | Not enough data | 
| **Gamification** | 7.0 (137 reviews) | Not enough data | 

#### AI and Automation

| Feature | Bigin by Zoho CRM | Capsule CRM | 
|---|---|---|
| **Lead Prioritization** | 8.1 (146 reviews) | Not enough data | 
| **Lead Scoring** | 7.8 (142 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 7.3 (139 reviews) | Not enough data | 
| **Buyer Intelligence** | 7.4 (142 reviews) | Not enough data | 
| **Machine Learning** | 6.7 (140 reviews) | Not enough data | 

#### Generative AI

| Feature | Bigin by Zoho CRM | Capsule CRM | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Bigin by Zoho CRM | Capsule CRM | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (23 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 7.9 (22 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (20 reviews) | Not enough data | 
| **Proactive Assistance** | 8.0 (22 reviews) | Not enough data | 
| **Decision Making** | 8.1 (24 reviews) | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 8.1/10 | 114 |
| **Capsule CRM** | N/A | N/A |

#### Agentic AI - Sales Performance Management

| Feature | Bigin by Zoho CRM | Capsule CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 8.8 (12 reviews) | Not enough data | 

#### Incentives

| Feature | Bigin by Zoho CRM | Capsule CRM | 
|---|---|---|
| **Badges** | 7.6 (90 reviews) | Not enough data | 
| **Triggers** | 8.0 (96 reviews) | Not enough data | 
| **Commission Calculator** | 7.0 (92 reviews) | Not enough data | 
| **Leaderboards** | 7.7 (92 reviews) | Not enough data | 

#### Personalization

| Feature | Bigin by Zoho CRM | Capsule CRM | 
|---|---|---|
| **Profiles** | 8.3 (98 reviews) | Not enough data | 
| **Custom Reports** | 8.1 (97 reviews) | Not enough data | 
| **Dashboards** | 8.5 (101 reviews) | Not enough data | 
| **Goal Setting** | 8.2 (94 reviews) | Not enough data | 

#### Administrative

| Feature | Bigin by Zoho CRM | Capsule CRM | 
|---|---|---|
| **Integration** | 8.3 (94 reviews) | Not enough data | 
| **Employee Structure** | 8.1 (92 reviews) | Not enough data | 
| **Behavior Monitoring** | Feature Not Available | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 7.6/10 | 109 |
| **Capsule CRM** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Bigin by Zoho CRM | Capsule CRM | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (13 reviews) | Not enough data | 
| **Multi-step Planning** | 7.3 (13 reviews) | Not enough data | 
| **Cross-system Integration** | 6.9 (14 reviews) | Not enough data | 
| **Adaptive Learning** | 7.1 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.3 (13 reviews) | Not enough data | 
| **Proactive Assistance** | 7.2 (13 reviews) | Not enough data | 
| **Decision Making** | 7.3 (13 reviews) | Not enough data | 

#### Analytics

| Feature | Bigin by Zoho CRM | Capsule CRM | 
|---|---|---|
| **Open Rates** | 8.0 (95 reviews) | Not enough data | 
| **Link Activity** | Feature Not Available | Not enough data | 
| **Attachment Activity** | Feature Not Available | Not enough data | 

#### Customizations

| Feature | Bigin by Zoho CRM | Capsule CRM | 
|---|---|---|
| **Email Platform Integration** | 8.3 (101 reviews) | Not enough data | 
| **Email Scheduling** | 8.0 (96 reviews) | Not enough data | 
| **Notifications** | 8.3 (100 reviews) | Not enough data | 
| **Email Categorization** | 8.0 (93 reviews) | Not enough data | 
| **Templates** | 8.1 (93 reviews) | Not enough data | 

#### Generative AI

| Feature | Bigin by Zoho CRM | Capsule CRM | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 8.0/10 | 155 |
| **Capsule CRM** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Bigin by Zoho CRM | Capsule CRM | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (11 reviews) | Not enough data | 
| **Cross-system Integration** | 8.2 (12 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.9 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 7.9 (12 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Bigin by Zoho CRM | Capsule CRM | 
|---|---|---|
| **Data Sourcing** | 7.8 (121 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.3 (120 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.3 (114 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.3 (115 reviews) | Not enough data | 
| **Data Segmentation** | 8.2 (116 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Bigin by Zoho CRM | Capsule CRM | 
|---|---|---|
| **Lead Scoring** | 7.7 (123 reviews) | Not enough data | 
| **Opportunity Scoring** | 7.7 (122 reviews) | Not enough data | 
| **Risk Analysis** | 7.3 (118 reviews) | Not enough data | 
| **Live Forecasting** | 7.8 (125 reviews) | Not enough data | 

#### Sales Management

| Feature | Bigin by Zoho CRM | Capsule CRM | 
|---|---|---|
| **Live Pipeline Management** | 8.8 (132 reviews) | Not enough data | 
| **Sales Gamification** | 7.6 (124 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.0 (123 reviews) | Not enough data | 
| **Activity Tracking** | 8.3 (128 reviews) | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Bigin by Zoho CRM** | 7.5/10 | 69 |
| **Capsule CRM** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Bigin by Zoho CRM | Capsule CRM | 
|---|---|---|
| **Autonomous Task Execution** | 7.2 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.3 (10 reviews) | Not enough data | 

#### Calling

| Feature | Bigin by Zoho CRM | Capsule CRM | 
|---|---|---|
| **Record Calls** | 7.0 (55 reviews) | Not enough data | 
| **Generate Location** | 6.8 (54 reviews) | Not enough data | 
| **Call Types** | 7.3 (55 reviews) | Not enough data | 
| **Click-to-Call** | 7.3 (54 reviews) | Not enough data | 
| **Auto Dialer** | 6.7 (9 reviews) | Not enough data | 

#### Contacts

| Feature | Bigin by Zoho CRM | Capsule CRM | 
|---|---|---|
| **Personalization** | 8.2 (59 reviews) | Not enough data | 
| **Information Locater** | 7.8 (56 reviews) | Not enough data | 
| **Record Prospect Data** | 8.1 (58 reviews) | Not enough data | 

#### Insights

| Feature | Bigin by Zoho CRM | Capsule CRM | 
|---|---|---|
| **Notes** | 8.3 (55 reviews) | Not enough data | 
| **Daily Summary** | 8.2 (56 reviews) | Not enough data | 
| **Automated Voicemails** | 6.5 (54 reviews) | Not enough data | 
| **Automated Emails** | 7.6 (59 reviews) | Not enough data | 
| **Sorts Prospects** | 7.8 (54 reviews) | Not enough data | 
| **Automated Note Taking** | 7.2 (9 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Bigin by Zoho CRM (5):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management)

**Unique to Capsule CRM (1):** [Construction CRM Software](https://www.g2.com/categories/construction-crm)


---
## Reviewer Demographics

### By Company Size

| Segment | Bigin by Zoho CRM | Capsule CRM | 
|---|---|---|
| **Small-Business** | 90.4% | 93.3% | 
| **Mid-Market** | 8.4% | 6.3% | 
| **Enterprise** | 1.2% | 0.4% | 

### By Industry

#### Bigin by Zoho CRM

- **Information Technology and Services:** 10.3%
- **Marketing and Advertising:** 10.1%
- **Computer Software:** 5.8%
- **Consulting:** 5.4%
- **Real Estate:** 4.6%
- **Education Management:** 4.3%
- **Financial Services:** 4.2%
- **Accounting:** 2.8%
- **Construction:** 2.8%
- **Leisure, Travel & Tourism:** 2.4%
- **Other:** 47.3%

#### Capsule CRM

- **Consulting:** 9.3%
- **Information Technology and Services:** 8.0%
- **Marketing and Advertising:** 7.8%
- **Computer Software:** 5.2%
- **Financial Services:** 5.2%
- **Professional Training & Coaching:** 3.5%
- **Manufacturing:** 2.5%
- **Construction:** 2.3%
- **Education Management:** 2.1%
- **Events Services:** 2.1%
- **Other:** 52.2%

---
## Alternatives

### Alternatives to Bigin by Zoho CRM

- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13873 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3093 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25854 reviews)
- [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.6/5 stars (1326 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2046 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (665 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1158 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14723 reviews)

### Alternatives to Capsule CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25854 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13873 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3093 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2939 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1158 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (944 reviews)
- [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (370 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)

---
## Top Discussions

### Bigin by Zoho CRM

- Title: [Does Bigin integrate with Zoho CRM?](https://www.g2.com/discussions/does-bigin-integrate-with-zoho-crm) — 2 comments, 1 upvote
  > **Top comment:** "Yes it's possible. Make sure to add a user to both Bigin and CRM for the records to be assigned to the same owners after the sync. When the user is not..."
- Title: [What is Zoho Bigin?](https://www.g2.com/discussions/what-is-zoho-bigin) — 2 comments
  > **Top comment:** "It is a CRM, but in a much more simplified version than zohoCRM, yet it is powerful. As a professional experience, I can indicate that it contributes to..."
- Title: [What is Bigin used for?](https://www.g2.com/discussions/what-is-bigin-used-for) — 1 comment
  > **Top comment:** "It is a CRM, a system to improve customer relationships and management, it will facilitate and help you improve follow-up."

### Capsule CRM

- Title: [What is Capsule CRM used for?](https://www.g2.com/discussions/what-is-capsule-crm-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "Capsule  is used for managing and optimizing customer relationships. It serves as a powerful tool for salespeople, marketers, and business owners to..."
- Title: [What are the top 5 CRM systems?](https://www.g2.com/discussions/capsule-crm-what-are-the-top-5-crm-systems) — 1 comment *(includes official response)*
  > **Top comment:** "Choosing the right CRM for your business is crucial as there is no one-size-fits-all solution. Each of the CRM systems mentioned comes with its own strengths..."
- Title: [What is CRM database software?](https://www.g2.com/discussions/what-is-crm-database-software) — 1 comment *(includes official response)*
  > **Top comment:** "CRM (Customer Relationship Management) database software is a specialized application or system that is designed to store and manage customer-related data..."
- Title: [What is a case in Capsule CRM?](https://www.g2.com/discussions/what-is-a-case-in-capsule-crm) — 1 comment *(includes official response)*
  > **Top comment:** "In Capsule, a "case" has been renamed to a "project." A project in Capsule refers to a structured and organized way to manage and track specific work or..."
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/capsule-crm-what-are-the-features-of-crm-software) — 1 comment *(includes official response)*
  > **Top comment:** "CRM (Customer Relationship Management) software comes with a wide range of features designed to help businesses manage and optimize their customer..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bigin-by-zoho-crm-vs-capsule-crm)