Compare Bigin by Zoho CRM and Bitrix24 
At a Glance
Market Segments
Small-Business (90.5% of reviews)
Small-Business (54.0% of reviews)
Entry-Level Pricing
$7.00
Free
Bigin by Zoho CRM
Star Rating
(794)4.6 out of 5
Market Segments
Small-Business (90.5% of reviews)
Pros & Cons
Entry-Level Pricing
$7.00
Browse all 3 pricing plansBitrix24
Star Rating
(606)4.1 out of 5
Market Segments
Small-Business (54.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Bigin by Zoho CRM excels in ease of use, with many users praising its simple and clean interface. New users have found the setup process to be surprisingly easy, making it a great choice for those who may not have technical expertise.
- Users say that Bitrix24 offers a comprehensive suite of features, including customizable portal options and follow-up schedules, which help streamline workflows across various departments. This makes it a strong contender for organizations looking for an all-in-one business tool.
- Reviewers mention that Bigin's visual drag-and-drop pipelines provide clarity in tracking leads and clients, enhancing the overall user experience. This feature is particularly appreciated by users transitioning from simpler tools like Google Sheets.
- According to verified reviews, Bitrix24 faces challenges in configuration, with some users noting that it can struggle to match specific workflow needs. Despite its extensive features, the complexity can be a hurdle for some teams.
- Users highlight that Bigin by Zoho CRM's built-in automation features, such as automated emails and reminders, significantly improve productivity. This functionality is especially beneficial for small businesses looking to streamline their operations.
- G2 reviewers indicate that while Bitrix24 is a cost-effective solution, its quality of support may not always meet expectations, with some users expressing a desire for more responsive assistance. In contrast, Bigin's support has received higher ratings, contributing to a more positive user experience overall.
Pricing
Entry-Level Pricing
Bigin by Zoho CRM
Express
$7.00
$7/user/month - Billed Annually
- Team Pipelines (3)
- 50,000 Records
- Instant Workflows (10)
Bitrix24
Free Edition
Free
100% Free for Unlimited Users
- Collaboration
- CRM
- Task Management
Free Trial
Bigin by Zoho CRM
Free Trial is available
Bitrix24
Free Trial is available
Ratings
Meets Requirements
8.6
717
8.2
502
Ease of Use
9.1
735
7.9
509
Ease of Setup
8.8
629
7.7
219
Ease of Admin
8.8
450
7.7
199
Quality of Support
8.5
650
7.7
461
Has the product been a good partner in doing business?
8.6
426
7.9
189
Product Direction (% positive)
9.4
702
8.2
490
Features by Category
Sales Force Automation
8.8
481
8.5
77
Feature Not Available
8.2
65
8.9
506
8.6
80
8.7
469
8.9
85
Feature Not Available
7.8
67
8.2
414
8.4
73
8.2
406
8.0
66
7.9
367
7.8
68
Feature Not Available
8.1
71
Marketing Automation
8.0
398
8.0
74
7.9
386
8.0
68
8.6
442
8.6
81
7.6
375
7.7
67
Customer Support
8.0
388
7.9
73
7.9
383
7.9
74
8.0
375
8.2
75
7.6
374
8.2
71
8.0
363
7.9
73
Reporting & Analytics
8.2
363
8.2
73
8.4
392
8.1
73
7.9
331
7.6
66
Mobile & Social
7.7
341
8.1
75
7.4
343
8.0
69
8.2
351
8.2
70
Platform
8.2
418
7.9
65
8.4
426
7.7
64
8.7
406
7.9
63
8.0
368
7.7
60
Feature Not Available
7.0
57
8.0
320
7.8
61
8.9
397
8.0
61
Feature Not Available
7.7
56
Integration
8.3
344
7.8
59
7.9
339
7.9
60
7.9
322
7.6
57
Generative AI
Feature Not Available
Feature Not Available
Agentic AI - CRM
7.5
69
8.7
10
7.6
68
9.2
10
7.8
72
8.1
12
7.5
68
8.3
10
7.1
69
8.5
10
7.6
69
8.5
10
7.7
71
8.8
11
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
7.7
5
Not enough data
6.7
5
Not enough data
7.8
6
Not enough data
8.0
5
Not enough data
7.0
5
Not enough data
7.3
5
File Management
Not enough data
8.6
146
Not enough data
8.7
150
Not enough data
8.7
151
Not enough data
8.4
151
Not enough data
8.0
141
Agentic AI - Cloud Content Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
Not enough data
8.7
147
Not enough data
8.7
149
Not enough data
8.3
143
Not enough data
8.3
143
Administration
Not enough data
8.9
147
Not enough data
8.7
142
Not enough data
8.5
141
Not enough data
8.2
141
Not enough data
8.5
139
Not enough data
8.7
146
Platform
Not enough data
8.8
55
Not enough data
8.4
52
Not enough data
8.4
51
Not enough data
8.6
45
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
Not enough data
8.8
43
Not enough data
8.7
42
Not enough data
8.8
47
Not enough data
8.9
47
Not enough data
8.5
42
Not enough data
8.2
41
Not enough data
8.3
44
Not enough data
8.4
44
Projects
Not enough data
8.1
44
Not enough data
8.5
43
Not enough data
8.2
40
Not enough data
8.9
44
Not enough data
8.2
40
Not enough data
8.2
39
Not enough data
7.7
40
Not enough data
7.9
42
Not enough data
7.7
39
Not enough data
8.1
41
Not enough data
7.8
37
Resource Management
Not enough data
8.0
39
Not enough data
8.4
39
Not enough data
8.7
39
Project Monitoring
Not enough data
7.7
40
Not enough data
7.8
39
Not enough data
8.2
41
Generative AI
Not enough data
6.6
24
Not enough data
7.2
23
Agentic AI - Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
8.6
165
Not enough data
8.3
170
Not enough data
7.7
148
Not enough data
8.0
140
Not enough data
8.6
159
Not enough data
8.2
170
Not enough data
8.4
154
Not enough data
Repeatability and Reportability
8.0
144
Not enough data
8.5
156
Not enough data
8.4
143
Not enough data
Feature Not Available
Not enough data
7.0
137
Not enough data
AI and Automation
8.1
146
Not enough data
7.8
142
Not enough data
7.3
139
Not enough data
7.4
142
Not enough data
6.7
140
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Engagement
7.8
23
Not enough data
8.0
22
Not enough data
8.3
23
Not enough data
7.9
22
Not enough data
8.0
20
Not enough data
8.0
22
Not enough data
8.1
24
Not enough data
Grammar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Formatting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Type
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conferencing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Application Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Screen Sharing
Not enough data
Not enough data
Knowledge Pages
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
Not enough data
7.7
8
Not enough data
7.1
7
Not enough data
7.1
7
Agentic AI - Kanban Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Kanban Boards
Not enough data
7.6
7
Not enough data
7.4
7
Not enough data
6.9
6
Planning
Not enough data
7.2
6
Not enough data
6.1
6
Not enough data
6.7
6
Communication
Not enough data
8.1
9
Not enough data
7.9
8
Not enough data
7.6
9
Not enough data
7.2
9
Not enough data
7.7
8
Content & Documents
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
6.7
8
Controls
Not enough data
6.9
8
Not enough data
6.9
8
Not enough data
7.3
8
Not enough data
6.7
8
Not enough data
7.3
8
Project Management
Not enough data
7.5
8
Not enough data
7.4
9
Not enough data
7.4
9
Not enough data
6.5
8
Remote Collaboration
Not enough data
7.2
9
Not enough data
7.8
9
Not enough data
6.9
8
Not enough data
6.9
8
Generative AI
Not enough data
6.3
8
Not enough data
6.8
10
Agentic AI - Project Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
Not enough data
8.4
147
|
Verified
Not enough data
7.8
17
Not enough data
Feature Not Available
Not enough data
8.8
67
|
Verified
Not enough data
8.4
63
|
Verified
Meeting Coordination
Not enough data
8.5
149
|
Verified
Not enough data
8.5
143
|
Verified
Not enough data
8.4
146
|
Verified
Not enough data
8.4
63
|
Verified
Software Type
Not enough data
8.2
140
|
Verified
Not enough data
8.5
65
|
Verified
Not enough data
8.6
63
|
Verified
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Calendar View
Not enough data
8.1
6
Not enough data
7.8
6
Shared Calendar
Not enough data
8.1
6
Not enough data
7.8
6
Accessibility
Not enough data
7.5
6
Not enough data
8.1
6
Integration
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.1
6
Notifications
Not enough data
8.0
5
Not enough data
7.7
5
Generative AI
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
6.7
5
Agentic AI - Calendar
Not enough data
Not enough data
Agentic AI - Sales Performance Management
8.3
12
Not enough data
8.3
11
Not enough data
8.8
12
Not enough data
Incentives
7.6
90
Not enough data
8.0
96
Not enough data
7.0
92
Not enough data
7.7
92
Not enough data
Personalization
8.3
98
Not enough data
8.1
97
Not enough data
8.5
101
Not enough data
8.2
94
Not enough data
Administrative
8.3
94
Not enough data
8.1
92
Not enough data
Feature Not Available
Not enough data
Agentic AI - Email Tracking
7.1
13
Not enough data
7.3
13
Not enough data
6.9
14
Not enough data
7.1
14
Not enough data
7.3
13
Not enough data
7.2
13
Not enough data
7.3
13
Not enough data
Analytics
8.0
95
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customizations
8.3
101
Not enough data
8.0
96
Not enough data
8.3
100
Not enough data
8.0
93
Not enough data
8.1
93
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Analytics
8.2
11
Not enough data
8.2
12
Not enough data
8.5
12
Not enough data
7.9
12
Not enough data
7.9
12
Not enough data
Data Sourcing
7.8
121
Not enough data
8.3
120
Not enough data
8.3
114
Not enough data
8.3
115
Not enough data
8.2
116
Not enough data
Predictive Analytics
7.7
123
Not enough data
7.7
122
Not enough data
7.3
118
Not enough data
7.8
125
Not enough data
Sales Management
8.8
132
Not enough data
7.6
124
Not enough data
8.0
123
Not enough data
8.3
128
Not enough data
Agentic AI - Outbound Call Tracking
7.2
10
Not enough data
7.3
10
Not enough data
Calling
7.0
55
Not enough data
6.8
54
Not enough data
7.3
55
Not enough data
7.3
54
Not enough data
6.7
9
Not enough data
Contacts
8.2
59
Not enough data
7.8
56
Not enough data
8.1
58
Not enough data
Insights
8.3
55
Not enough data
8.2
56
Not enough data
6.5
54
Not enough data
7.6
59
Not enough data
7.8
54
Not enough data
7.2
9
Not enough data
Agentic AI - Employee Intranet
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Growth
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bigin by Zoho CRM and Bitrix24 are categorized as CRM
Unique Categories
Bigin by Zoho CRM is categorized as Sales Engagement, Outbound Call Tracking, Email Tracking, Sales Analytics, and Sales Performance Management
Reviews
Reviewers' Company Size
Bigin by Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Bitrix24
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.6%
Marketing and Advertising
10.0%
Computer Software
5.8%
Consulting
5.0%
Real Estate
4.6%
Other
64.0%
Information Technology and Services
14.3%
Marketing and Advertising
10.4%
Higher Education
5.8%
Computer Software
5.6%
Financial Services
3.7%
Other
60.2%
Alternatives
Discussions
Does Bigin integrate with Zoho CRM?
2 Comments
AC
Yes it's possible. Make sure to add a user to both Bigin and CRM for the records to be assigned to the same owners after the sync. When the user is not...Read more
What is Zoho Bigin?
2 Comments
JM
It is a CRM, but in a much more simplified version than zohoCRM, yet it is powerful. As a professional experience, I can indicate that it contributes to...Read more
What is Bigin used for?
1 Comment
AC
It is a CRM, a system to improve customer relationships and management, it will facilitate and help you improve follow-up.Read more
What is Bitrix24 used for?
2 Comments
KL
We utilize Bitrix24 for CRM, Unified Communications and documentation storage. It is a secure way for us to collaborate with partners and customers.Read more
How does bitrix24 make money?
2 Comments
GB
It offers subscription plans for both online and as a self-hosted platformRead more
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