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At a Glance
Market Segments
Small-Business (90.2% of reviews)
Small-Business (53.7% of reviews)
Entry-Level Pricing
$7.00
$49.00 5 Users Per Month
Bigin by Zoho CRM
Star Rating
(699)4.6 out of 5
Market Segments
Small-Business (90.2% of reviews)
Pros & Cons
Entry-Level Pricing
$7.00
Browse all 3 pricing plansBitrix24
Star Rating
(592)4.1 out of 5
Market Segments
Small-Business (53.7% of reviews)
Pros & Cons
Entry-Level Pricing
$49.00 5 Users Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Bigin by Zoho CRM excels in ease of use, scoring 9.1 compared to Bitrix24's 7.9. Reviewers mention that Bigin's intuitive interface and streamlined navigation make it easier for small businesses to adopt and utilize effectively.
- Reviewers mention that Bigin by Zoho CRM offers superior ease of setup with a score of 8.8, while Bitrix24 scores 7.7. Users say that Bigin's quick onboarding process and straightforward configuration options significantly reduce the time to get started.
- Users on G2 highlight Bigin's quality of support, scoring 8.5 compared to Bitrix24's 7.7. Reviewers say that Bigin's responsive customer service and comprehensive help resources make it easier to resolve issues quickly.
- Reviewers mention that Bitrix24 shines in autonomous task execution, scoring 9.2, while Bigin only scores 7.2. Users report that Bitrix24's automation features allow for more complex workflows, which can save time and reduce manual effort.
- Users say that Bigin by Zoho CRM has a better product direction with a score of 9.2 compared to Bitrix24's 8.2. Reviewers mention that Bigin's regular updates and feature enhancements align closely with user feedback, ensuring the product evolves to meet their needs.
- G2 users report that both products perform well in reporting, each scoring 8.2, but users mention that Bitrix24 offers more customizable reporting options, allowing for tailored insights that cater to specific business needs.
Pricing
Entry-Level Pricing
Bigin by Zoho CRM
Express
$7.00
$7/user/month - Billed Annually
- Team Pipelines (3)
- 50,000 Records
- Instant Workflows (10)
Bitrix24
Basic
$49.00
5 Users Per Month
Effective collaboration for small businesses and sales teams
- Document generator
- 24 GB
- PBX integration via Rest API
Free Trial
Bigin by Zoho CRM
Free Trial is available
Bitrix24
Free Trial is available
Ratings
Meets Requirements
8.6
629
8.2
492
Ease of Use
9.1
646
7.9
498
Ease of Setup
8.8
538
7.7
210
Ease of Admin
8.8
409
7.7
188
Quality of Support
8.5
569
7.7
452
Has the product been a good partner in doing business?
8.7
386
7.8
178
Product Direction (% positive)
9.3
624
8.2
482
Features by Category
Sales Force Automation
8.7
442
8.4
76
Feature Not Available
8.2
69
8.8
451
8.5
75
8.6
443
8.8
79
Feature Not Available
7.9
72
8.2
405
8.3
74
8.2
403
8.1
71
7.9
364
7.9
73
Feature Not Available
8.2
75
Marketing Automation
8.0
391
8.1
75
7.9
383
8.1
73
8.5
413
8.6
79
7.6
372
7.8
72
Customer Support
8.0
384
7.9
78
7.9
382
7.9
79
8.0
374
8.3
78
7.6
373
8.2
74
8.0
361
8.0
78
Reporting & Analytics
8.2
348
8.3
76
8.4
381
8.1
76
7.9
328
7.7
71
Mobile & Social
7.7
338
8.1
74
7.4
341
8.0
73
8.2
343
8.3
72
Platform
8.2
394
7.9
65
8.4
400
7.8
65
8.7
397
7.8
64
8.0
364
7.7
62
Feature Not Available
7.1
59
8.0
316
7.8
62
8.9
382
8.1
62
Feature Not Available
7.7
58
Integration
8.4
341
7.8
61
7.9
330
7.9
61
7.9
313
7.7
59
Generative AI
Feature Not Available
Feature Not Available
Agentic AI - CRM
7.4
67
8.9
15
7.6
66
9.0
15
7.7
67
8.9
15
7.4
66
8.6
15
7.1
67
8.7
15
7.6
67
8.6
15
7.6
68
9.0
16
Ticket and Case Management
Not enough data
7.3
5
Not enough data
7.0
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
6.3
5
Not enough data
7.3
5
Not enough data
7.7
5
Not enough data
7.3
5
Generative AI
Not enough data
5.0
5
Not enough data
4.3
5
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.7
5
Not enough data
7.0
5
Not enough data
6.3
5
Platform
Not enough data
8.1
7
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
8.5
8
Not enough data
7.9
8
Not enough data
8.1
8
File Management
Not enough data
8.6
147
Not enough data
8.7
151
Not enough data
8.7
152
Not enough data
8.4
152
Not enough data
8.0
142
Agentic AI - Cloud Content Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration
Not enough data
8.7
148
Not enough data
8.7
150
Not enough data
8.3
144
Not enough data
8.3
144
Administration
Not enough data
8.9
148
Not enough data
8.6
143
Not enough data
8.5
142
Not enough data
8.2
142
Not enough data
8.5
140
Not enough data
8.7
147
Platform
Not enough data
8.8
56
Not enough data
8.4
53
Not enough data
8.4
52
Not enough data
8.7
46
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
Not enough data
8.7
45
Not enough data
8.7
43
Not enough data
8.7
48
Not enough data
8.9
48
Not enough data
8.4
43
Not enough data
8.1
43
Not enough data
8.3
45
Not enough data
8.4
44
Projects
Not enough data
8.1
45
Not enough data
8.4
44
Not enough data
8.1
42
Not enough data
8.9
45
Not enough data
8.2
41
Not enough data
8.1
41
Not enough data
7.7
42
Not enough data
7.9
43
Not enough data
7.7
41
Not enough data
8.1
43
Not enough data
7.7
38
Resource Management
Not enough data
8.0
41
Not enough data
8.3
41
Not enough data
8.7
41
Project Monitoring
Not enough data
7.7
42
Not enough data
7.8
41
Not enough data
8.1
42
Generative AI
Not enough data
6.6
25
Not enough data
7.3
25
Agentic AI - Project Management
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
9.0
5
Integrated Workflows
8.6
164
Not enough data
8.3
169
Not enough data
7.7
147
Not enough data
8.0
139
Not enough data
8.7
158
Not enough data
8.2
170
Not enough data
8.4
153
Not enough data
Repeatability and Reportability
8.0
144
Not enough data
8.5
156
Not enough data
8.4
143
Not enough data
Feature Not Available
Not enough data
7.1
135
Not enough data
AI and Automation
8.2
146
Not enough data
7.8
142
Not enough data
7.3
138
Not enough data
7.4
141
Not enough data
6.8
138
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Engagement
7.7
22
Not enough data
7.9
21
Not enough data
8.3
22
Not enough data
7.9
21
Not enough data
8.1
19
Not enough data
8.0
21
Not enough data
8.1
23
Not enough data
Grammar
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Formatting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Type
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
7.7
5
Not enough data
7.7
5
Conferencing Options
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
Not enough data
Application Tools
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Agentic AI - Screen Sharing
Not enough data
Not enough data
Knowledge Pages
Not enough data
9.0
5
Not enough data
8.0
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
8.7
5
Knowledge Dissemination
Not enough data
8.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.3
5
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Tasks
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Agentic AI - Kanban Project Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Kanban Boards
Not enough data
7.6
7
Not enough data
7.4
7
Not enough data
6.9
6
Planning
Not enough data
7.2
6
Not enough data
6.1
6
Not enough data
6.7
6
Communication
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
7.4
11
Not enough data
7.4
11
Not enough data
7.8
10
Content & Documents
Not enough data
7.8
10
Not enough data
7.5
10
Not enough data
7.5
10
Not enough data
6.8
10
Controls
Not enough data
7.0
10
Not enough data
7.0
10
Not enough data
7.3
10
Not enough data
7.0
10
Not enough data
7.3
10
Project Management
Not enough data
7.7
10
Not enough data
7.4
11
Not enough data
7.4
11
Not enough data
6.8
10
Remote Collaboration
Not enough data
7.2
10
Not enough data
7.5
10
Not enough data
7.2
10
Not enough data
6.8
10
Generative AI
Not enough data
6.7
10
Not enough data
7.0
11
Agentic AI - Project Collaboration
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
Not enough data
8.4
148
|
Verified
Not enough data
7.9
18
Not enough data
Feature Not Available
Not enough data
8.8
68
|
Verified
Not enough data
8.3
64
|
Verified
Meeting Coordination
Not enough data
8.5
150
|
Verified
Not enough data
8.5
144
|
Verified
Not enough data
8.4
147
|
Verified
Not enough data
8.4
64
|
Verified
Software Type
Not enough data
8.2
141
|
Verified
Not enough data
8.5
66
|
Verified
Not enough data
8.6
64
|
Verified
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Calendar View
Not enough data
8.1
8
Not enough data
7.5
8
Shared Calendar
Not enough data
8.1
8
Not enough data
7.9
8
Accessibility
Not enough data
7.5
8
Not enough data
7.9
8
Integration
Not enough data
7.9
8
Not enough data
7.9
8
Not enough data
7.7
8
Notifications
Not enough data
8.1
7
Not enough data
7.4
7
Generative AI
Not enough data
7.4
7
Not enough data
6.4
7
Not enough data
7.1
7
Agentic AI - Calendar
Not enough data
Not enough data
Agentic AI - Sales Performance Management
8.3
11
Not enough data
8.3
10
Not enough data
8.8
11
Not enough data
Incentives
7.6
89
Not enough data
8.0
95
Not enough data
7.0
91
Not enough data
7.7
91
Not enough data
Personalization
8.3
97
Not enough data
8.1
95
Not enough data
8.5
99
Not enough data
8.2
93
Not enough data
Administrative
8.3
93
Not enough data
8.1
91
Not enough data
Feature Not Available
Not enough data
Agentic AI - Email Tracking
7.1
13
Not enough data
7.3
13
Not enough data
6.9
13
Not enough data
7.1
13
Not enough data
7.3
13
Not enough data
7.2
13
Not enough data
7.2
12
Not enough data
Analytics
8.0
95
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customizations
8.3
100
Not enough data
7.9
95
Not enough data
8.3
100
Not enough data
8.0
92
Not enough data
8.1
92
Not enough data
Generative AI
Feature Not Available
Not enough data
Agentic AI - Sales Analytics
8.2
11
Not enough data
8.3
11
Not enough data
8.5
11
Not enough data
7.9
11
Not enough data
8.0
11
Not enough data
Data Sourcing
7.9
119
Not enough data
8.3
118
Not enough data
8.3
112
Not enough data
8.4
113
Not enough data
8.2
114
Not enough data
Predictive Analytics
7.7
121
Not enough data
7.7
120
Not enough data
7.4
116
Not enough data
7.8
124
Not enough data
Sales Management
8.9
129
Not enough data
7.6
122
Not enough data
8.0
121
Not enough data
8.3
127
Not enough data
Agentic AI - Outbound Call Tracking
7.2
10
Not enough data
7.3
10
Not enough data
Calling
7.0
56
Not enough data
6.8
55
Not enough data
7.3
56
Not enough data
7.4
55
Not enough data
6.7
9
Not enough data
Contacts
8.2
60
Not enough data
7.8
57
Not enough data
8.1
59
Not enough data
Insights
8.3
56
Not enough data
8.2
57
Not enough data
6.5
55
Not enough data
7.6
60
Not enough data
7.8
55
Not enough data
7.2
9
Not enough data
Agentic AI - Employee Intranet
Not enough data
Not enough data
Not enough data
Not enough data
Customizations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Growth
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bigin by Zoho CRM and Bitrix24 are categorized as CRM
Unique Categories
Bigin by Zoho CRM is categorized as Sales Engagement, Outbound Call Tracking, Email Tracking, Sales Analytics, and Sales Performance Management
Reviews
Reviewers' Company Size
Bigin by Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Bitrix24
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.1%
Marketing and Advertising
10.4%
Computer Software
5.8%
Consulting
4.9%
Education Management
4.9%
Other
62.9%
Information Technology and Services
14.2%
Marketing and Advertising
10.1%
Higher Education
5.9%
Computer Software
5.6%
Financial Services
3.6%
Other
60.7%
Alternatives
Discussions
Does Bigin integrate with Zoho CRM?
2 Comments
AC
Yes it's possible. Make sure to add a user to both Bigin and CRM for the records to be assigned to the same owners after the sync. When the user is not...Read more
What is Zoho Bigin?
2 Comments
JM
It is a CRM, but in a much more simplified version than zohoCRM, yet it is powerful. As a professional experience, I can indicate that it contributes to...Read more
What is Bigin used for?
1 Comment
AC
It is a CRM, a system to improve customer relationships and management, it will facilitate and help you improve follow-up.Read more
What is the use of bitrix24?
2 Comments
BA
This is a system that breaks the concept of purchasing de.crm and.collaboration platforms separatelyRead more
Is bitrix24 really free?
2 Comments
BA
Yes.the initial version releases 8 users, sales pipeline, collaborative chats, pre-built website integrated with budget, free budget cell phone app and...Read more
What is Bitrix24 used for?
2 Comments
AD
Team communication, Project task management, task time tracking, event scheduling, CRM etc.Read more
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