# BigCommerce vs SAP Commerce Cloud Comparison
---
## AI Generated Summary
- **G2 reviewers report** that BigCommerce excels in user-friendliness, with many users highlighting its intuitive interface and easy access to thousands of apps. This makes it particularly appealing for small businesses that may not have extensive technical expertise.
- **Users say** that SAP Commerce Cloud is a powerhouse for enterprise-level needs, effectively managing complex product catalogs and customer data. Reviewers appreciate its scalability and ability to support intricate B2B and B2C processes, making it a strong choice for larger organizations.
- **According to verified reviews** , BigCommerce shines in its quick implementation process, with users noting that the onboarding experience is straightforward and efficient. This is a significant advantage for businesses looking to get up and running without extensive delays.
- **Reviewers mention** that SAP Commerce Cloud offers robust support for omnichannel capabilities, allowing businesses to create personalized customer experiences across various platforms. This feature is particularly beneficial for companies aiming to enhance their customer engagement strategies.
- **G2 reviewers highlight** that while BigCommerce has a strong focus on ease of use, it may not fully meet the needs of users requiring advanced customization options. Some users have expressed challenges in tailoring the platform to their specific workflows.
- **Users report** that SAP Commerce Cloud's strong support and extensive integration capabilities are key strengths, particularly for businesses with complex requirements. However, some users have noted that the learning curve can be steeper compared to BigCommerce, which may affect initial user adoption.



| | BigCommerce | SAP Commerce Cloud | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 580 | 330 | 
| **Largest Market Segment** | Small-Business (77.1% of reviews) | Enterprise (44.8% of reviews) | 
| **Entry Level Price** | $29.95/ per month | No pricing available | 

---
## Top Pros & Cons

### BigCommerce

Pros:
- Ease of Use (40 reviews)
- Customer Support (21 reviews)

Cons:
- Limited Customization (12 reviews)
- Expensive (11 reviews)

### SAP Commerce Cloud

Pros:
- Ease of Use (29 reviews)
- Integrations (23 reviews)

Cons:
- Expensive (24 reviews)
- Complexity (21 reviews)

---
## Ratings Comparison
| Rating | BigCommerce | SAP Commerce Cloud | 
|---|---|---|
  | **Meets Requirements** | 8.3 (490 reviews) | 8.7 (237 reviews) | 
  | **Ease of Use** | 8.4 (493 reviews) | 8.1 (249 reviews) | 
  | **Ease of Setup** | 8.3 (311 reviews) | 7.9 (187 reviews) | 
  | **Ease of Admin** | 8.4 (288 reviews) | 8.1 (98 reviews) | 
  | **Quality of Support** | 8.3 (471 reviews) | 8.6 (229 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (284 reviews) | 8.4 (91 reviews) | 
  | **Product Direction (% positive)** | 7.9 (472 reviews) | 8.9 (225 reviews) | 

---
## Pricing

### BigCommerce

#### Entry-Level Pricing

Plan: Standard

Price: $29.95 / per month

Description: Everything you need to start selling online

Key Features:
- No transaction fees
- Sell on Amazon, eBay, Facebook, Pinterest & Google Shopping
- Accept Credit Cards, PayPal, Apple Pay & Amazon Pay

[Browse all 4 editions](https://www.g2.com/products/bigcommerce/pricing)

#### Free Trial

Yes

### SAP Commerce Cloud

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Order Management

| Product | Score | Reviews |
|---|---|---|
| **BigCommerce** | N/A | N/A |
| **SAP Commerce Cloud** | 8.8/10 | 83 |

#### Order Entry

| Feature | BigCommerce | SAP Commerce Cloud | 
|---|---|---|
| **Entry** | Not enough data | 8.8 (70 reviews) | 
| **Register** | Not enough data | 9.0 (70 reviews) | 
| **Notifications** | Not enough data | 8.8 (69 reviews) | 

#### Order Tracking

| Feature | BigCommerce | SAP Commerce Cloud | 
|---|---|---|
| **Shipping** | Not enough data | 8.9 (71 reviews) | 
| **Tracking** | Not enough data | 8.9 (72 reviews) | 
| **Backorder** | Not enough data | 8.8 (68 reviews) | 

#### Inventory Management

| Feature | BigCommerce | SAP Commerce Cloud | 
|---|---|---|
| **Stock Levels** | Not enough data | 8.9 (71 reviews) | 
| **Flow Of Goods** | Not enough data | 8.9 (66 reviews) | 
| **Reserving Goods** | Not enough data | 8.8 (67 reviews) | 

#### Customer Management

| Feature | BigCommerce | SAP Commerce Cloud | 
|---|---|---|
| **Order Status** | Not enough data | 9.0 (69 reviews) | 
| **Information Access** | Not enough data | 8.9 (68 reviews) | 
| **Email Notifications** | Not enough data | 8.7 (68 reviews) | 

#### Subscription Management

| Feature | BigCommerce | SAP Commerce Cloud | 
|---|---|---|
| **Payment Data** | Not enough data | 8.7 (69 reviews) | 
| **Payment Gateway** | Not enough data | 8.9 (66 reviews) | 
| **Billing** | Not enough data | 8.7 (69 reviews) | 
| **Automatic Payments** | Not enough data | 9.1 (66 reviews) | 

#### Agentic AI - Order Management

| Feature | BigCommerce | SAP Commerce Cloud | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 9.2 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (6 reviews) | 

### E-Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **BigCommerce** | 7.7/10 | 424 |
| **SAP Commerce Cloud** | 8.3/10 | 187 |

#### Headless Commerce

| Feature | BigCommerce | SAP Commerce Cloud | 
|---|---|---|
| **Decoupling** | 7.4 (85 reviews) | 8.3 (82 reviews) | 
| **REST APIs** | 7.8 (93 reviews) | 8.5 (82 reviews) | 
| **Data Orchestration** | 7.6 (90 reviews) | 8.4 (82 reviews) | 
| **Customization** | 7.5 (103 reviews) | 8.5 (85 reviews) | 
| **Extensibility** | 7.5 (92 reviews) | 8.7 (92 reviews) | 

#### Generative AI

| Feature | BigCommerce | SAP Commerce Cloud | 
|---|---|---|
| **AI Text Generation** | 7.2 (53 reviews) | 8.0 (32 reviews) | 
| **AI Text Summarization** | 7.3 (52 reviews) | 7.9 (32 reviews) | 

#### Agentic AI - E-Commerce Platforms

| Feature | BigCommerce | SAP Commerce Cloud | 
|---|---|---|
| **Autonomous Task Execution** | 5.2 (9 reviews) | 8.2 (19 reviews) | 
| **Cross-system Integration** | 6.2 (11 reviews) | 8.6 (26 reviews) | 
| **Adaptive Learning** | 5.5 (11 reviews) | 8.0 (19 reviews) | 
| **Natural Language Interaction** | 5.2 (11 reviews) | 7.5 (19 reviews) | 
| **Proactive Assistance** | 5.3 (11 reviews) | 7.7 (19 reviews) | 
| **Decision Making** | 5.6 (11 reviews) | 7.6 (19 reviews) | 

#### Merchandising/Marketing

| Feature | BigCommerce | SAP Commerce Cloud | 
|---|---|---|
| **Storefront Design Tools** | 7.9 (389 reviews) | 8.2 (107 reviews) | 
| **Product Visualization** | 8.3 (387 reviews) | 8.3 (131 reviews) | 
| **Recommendations / Personalization** | 7.7 (369 reviews) | 8.1 (137 reviews) ✓ Verified | 
| **Promotions and Discounts** | 7.9 (372 reviews) | 8.1 (136 reviews) ✓ Verified | 
| **Shopping Cart Abandonment** | 7.9 (351 reviews) | 8.0 (125 reviews) | 
| **Product Reviews** | 7.7 (349 reviews) | 8.0 (127 reviews) ✓ Verified | 
| **SEO** | 7.9 (359 reviews) | 8.3 (104 reviews) | 

#### Product Catalog

| Feature | BigCommerce | SAP Commerce Cloud | 
|---|---|---|
| **Content Management** | 8.3 (387 reviews) | 8.3 (138 reviews) | 
| **Product Configuration** | 8.2 (376 reviews) | 8.2 (127 reviews) ✓ Verified | 
| **Product Search and Filtering** | 8.0 (379 reviews) | 8.3 (132 reviews) ✓ Verified | 
| **Intangible Products** | 7.9 (266 reviews) | 8.2 (113 reviews) ✓ Verified | 

#### Order Process

| Feature | BigCommerce | SAP Commerce Cloud | 
|---|---|---|
| **Checkout Process** | 8.5 (389 reviews) | 8.5 (133 reviews) ✓ Verified | 
| **Shipping Options** | 8.1 (379 reviews) | 8.6 (127 reviews) ✓ Verified | 
| **Tax Display and Processing** | 8.5 (363 reviews) | 8.1 (124 reviews) ✓ Verified | 
| **Payment Processing** | 8.8 (374 reviews) | 8.5 (125 reviews) ✓ Verified | 
| **Order Management** | 8.5 (387 reviews) | 8.5 (135 reviews) | 
| **Returns / Refunds** | 8.2 (345 reviews) | 8.0 (117 reviews) ✓ Verified | 
| **Inventory Management** | 8.1 (332 reviews) | 8.5 (129 reviews) | 
| **Multi-Channel Fulfillment** | 7.8 (261 reviews) | 8.4 (116 reviews) | 

#### Multi-Channel Support

| Feature | BigCommerce | SAP Commerce Cloud | 
|---|---|---|
| **Omnichannel** | 8.0 (320 reviews) | 8.4 (133 reviews) | 
| **Mobile** | 8.0 (352 reviews) | 7.9 (121 reviews) ✓ Verified | 
| **Social Commerce** | 7.9 (304 reviews) | 8.1 (118 reviews) ✓ Verified | 
| **Customer Service** | 8.0 (341 reviews) | 8.4 (123 reviews) ✓ Verified | 
| **Store Locator** | 7.7 (231 reviews) | 8.2 (117 reviews) ✓ Verified | 
| **3rd-Party Store Integration** | 7.9 (245 reviews) | 8.0 (96 reviews) | 
| **B2B** | 7.6 (198 reviews) | 8.7 (138 reviews) ✓ Verified | 

#### Platform

| Feature | BigCommerce | SAP Commerce Cloud | 
|---|---|---|
| **APIs** | 8.1 (296 reviews) | 8.5 (123 reviews) ✓ Verified | 
| **Customization** | 7.8 (367 reviews) | 8.3 (143 reviews) ✓ Verified | 
| **Integrations to Add-on Tools** | 7.8 (339 reviews) | 8.2 (139 reviews) ✓ Verified | 
| **User Management** | 8.4 (355 reviews) | 8.4 (127 reviews) ✓ Verified | 
| **Reporting / Analytics** | 7.9 (354 reviews) | 8.3 (124 reviews) | 
| **Security** | 8.6 (361 reviews) | 8.7 (123 reviews) ✓ Verified | 
| **Multi-Site Management** | Feature Not Available | 8.5 (120 reviews) ✓ Verified | 
| **Admin Access Rights** | 8.6 (348 reviews) | 8.5 (125 reviews) ✓ Verified | 
| **Test-to-Product Migration** | Feature Not Available | 8.2 (121 reviews) ✓ Verified | 
| **Internationalization** | Feature Not Available | 8.6 (123 reviews) ✓ Verified | 
| **Cross Browser Support** | 8.5 (332 reviews) | 8.3 (122 reviews) ✓ Verified | 
| **Performance and Reliability** | 8.6 (377 reviews) | 8.5 (140 reviews) ✓ Verified | 

### Accounting & Finance

| Product | Score | Reviews |
|---|---|---|
| **BigCommerce** | N/A | N/A |
| **SAP Commerce Cloud** | N/A | N/A |

#### Agentic AI - Accounting & Finance

| Feature | BigCommerce | SAP Commerce Cloud | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

### Omnichannel Commerce

| Product | Score | Reviews |
|---|---|---|
| **BigCommerce** | 8.1/10 | 33 |
| **SAP Commerce Cloud** | 8.8/10 | 45 |

#### Reporting

| Feature | BigCommerce | SAP Commerce Cloud | 
|---|---|---|
| **Reports & Analytics** | 8.3 (32 reviews) | 8.9 (39 reviews) | 
| **Data Transfer Tools** | 7.9 (32 reviews) | 8.7 (39 reviews) | 

#### Omnichannel Features 

| Feature | BigCommerce | SAP Commerce Cloud | 
|---|---|---|
| **Retail Management** | 7.9 (30 reviews) | 8.8 (39 reviews) | 
| **POS Integration** | 7.7 (27 reviews) | 8.9 (33 reviews) | 
| **Social Media Integration** | 7.8 (30 reviews) | 8.9 (37 reviews) | 
| **Customer Service Integration** | 8.4 (29 reviews) | 9.0 (34 reviews) | 
| **Marketing Tools** | 8.4 (31 reviews) | 8.6 (35 reviews) | 
| **E-commerce Integration** | 8.1 (32 reviews) | 8.6 (38 reviews) | 
| **ERP Integration** | 8.2 (27 reviews) | 8.6 (38 reviews) | 

---
## Categories
**Shared Categories (2):** [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce), [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms)


**Unique to SAP Commerce Cloud (1):** [Order Management Software](https://www.g2.com/categories/order-management)


---
## Reviewer Demographics

### By Company Size

| Segment | BigCommerce | SAP Commerce Cloud | 
|---|---|---|
| **Small-Business** | 77.1% | 21.5% | 
| **Mid-Market** | 18.8% | 33.7% | 
| **Enterprise** | 4.1% | 44.8% | 

### By Industry

#### BigCommerce

- **Retail:** 20.1%
- **Apparel & Fashion:** 6.0%
- **Marketing and Advertising:** 5.0%
- **Information Technology and Services:** 3.9%
- **Consumer Goods:** 3.7%
- **Health, Wellness and Fitness:** 3.4%
- **Automotive:** 3.2%
- **Sporting Goods:** 3.2%
- **Wholesale:** 2.5%
- **Consumer Electronics:** 2.3%
- **Other:** 46.7%

#### SAP Commerce Cloud

- **Information Technology and Services:** 15.6%
- **Computer Software:** 8.3%
- **Retail:** 7.2%
- **Accounting:** 4.7%
- **Marketing and Advertising:** 4.3%
- **Apparel & Fashion:** 3.6%
- **Consumer Goods:** 2.9%
- **Consumer Services:** 2.9%
- **Financial Services:** 2.5%
- **Telecommunications:** 2.5%
- **Other:** 45.3%

---
## Alternatives

### Alternatives to BigCommerce

- [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) — 4.4/5 stars (866 reviews)
- [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) — 4.3/5 stars (580 reviews)
- [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) — 4.0/5 stars (266 reviews)
- [Salesforce B2B Commerce](https://www.g2.com/products/salesforce-b2b-commerce/reviews) — 4.4/5 stars (295 reviews)
- [Shopify](https://www.g2.com/products/shopify/reviews) — 4.4/5 stars (5097 reviews)
- [WooCommerce](https://www.g2.com/products/woocommerce/reviews) — 4.4/5 stars (1275 reviews)
- [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) — 4.0/5 stars (601 reviews)
- [Ecwid](https://www.g2.com/products/ecwid/reviews) — 4.7/5 stars (405 reviews)
- [2Checkout Monetization Platform](https://www.g2.com/products/2checkout-monetization-platform/reviews) — 3.9/5 stars (195 reviews)
- [Miva](https://www.g2.com/products/miva/reviews) — 4.4/5 stars (190 reviews)

### Alternatives to SAP Commerce Cloud

- [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) — 4.4/5 stars (866 reviews)
- [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) — 4.3/5 stars (580 reviews)
- [Salesforce B2B Commerce](https://www.g2.com/products/salesforce-b2b-commerce/reviews) — 4.4/5 stars (295 reviews)
- [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) — 4.0/5 stars (266 reviews)
- [Shopify](https://www.g2.com/products/shopify/reviews) — 4.4/5 stars (5097 reviews)
- [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) — 4.0/5 stars (601 reviews)
- [WooCommerce](https://www.g2.com/products/woocommerce/reviews) — 4.4/5 stars (1275 reviews)
- [2Checkout Monetization Platform](https://www.g2.com/products/2checkout-monetization-platform/reviews) — 3.9/5 stars (195 reviews)
- [Miva](https://www.g2.com/products/miva/reviews) — 4.4/5 stars (190 reviews)
- [Oracle Commerce](https://www.g2.com/products/oracle-commerce/reviews) — 4.0/5 stars (188 reviews)

---
## Top Discussions

### BigCommerce

- Title: [Is BigCommerce like Shopify?](https://www.g2.com/discussions/is-bigcommerce-like-shopify) — 2 comments
  > **Top comment:** "No idea. I have never used shopify. What I do know is Big Commerce works. They are also making changes and upgrading the software.

I have seen many little..."
- Title: [Which is better Shopify or BigCommerce?](https://www.g2.com/discussions/which-is-better-shopify-or-bigcommerce) — 2 comments
  > **Top comment:** "Shopify"
- Title: [What software does BigCommerce integrate with?](https://www.g2.com/discussions/42165-what-software-does-bigcommerce-integrate-with) — 2 comments, 1 upvote
  > **Top comment:** "with many more with Google"
- Title: [Who uses BigCommerce?](https://www.g2.com/discussions/who-uses-bigcommerce) — 1 comment, 1 upvote
  > **Top comment:** "We are migrating to BigCommerce and rebuiliding our entire e-commerce experience using the tools available in it."
- Title: [Big Commerce  Likes And Dislikes](https://www.g2.com/discussions/big-commerce-likes-and-dislikes) — 1 comment, 1 upvote
  > **Top comment:** "nice blog First, I appreciate your blog; I have read your article carefully, Your content is very valuable to me. I hope people like this blog too. I hope..."

### SAP Commerce Cloud

- Title: [What is SAP Commerce Cloud?](https://www.g2.com/discussions/what-is-sap-commerce-cloud) — 2 comments, 1 upvote
  > **Top comment:** "SAP Commerce cloud is cloud version of Hybris. SAP made the SaaS version of commerce which take cares of end to end ecommerce functionality. "
- Title: [What is SAP Commerce Cloud used for?](https://www.g2.com/discussions/what-is-sap-commerce-cloud-used-for) — 1 comment
  > **Top comment:** "SAP Commerce Cloud connects the online marketplace to a dedicated eCommerce website. Here’s how:

Online Marketplace:

An online marketplace is a..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bigcommerce-vs-sap-commerce-cloud)