# BigCommerce vs Mortar Comparison
---
## AI Generated Summary
- **G2 reviewers report** that BigCommerce excels in user-friendliness, with many users appreciating its intuitive interface and the vast array of apps available for easy integration. One user noted, "This platform is very user-friendly and offers access to thousands of apps that you can easily download and use."
- **Users say** that Accumula stands out for its exceptional customer support, particularly during the onboarding process. Reviewers highlighted the "excellent customer support that is ready to help most of the users tackle all the problems they may encounter," making the initial setup smoother.
- **Reviewers mention** that while BigCommerce has a solid overall performance, it sometimes struggles to meet specific workflow needs, with some users noting configuration challenges. This contrasts with Accumula, which has received praise for its meticulous attention to detail and comprehensive documentation, ensuring users can navigate the platform effectively.
- **According to verified reviews** , BigCommerce has a higher overall satisfaction score, reflecting a broader user base that appreciates its ease of use and quick customer service response times. Users have remarked, "BigCommerce is very easy to use and customer service is fast," indicating a reliable support system.
- **Users highlight** that Accumula's product performance aligns closely with its advertising, with many stating that it "works exactly as advertised." This reliability, combined with superior customer support, enhances the overall user experience, especially for those new to the platform.
- **G2 reviewers note** that while BigCommerce has a larger number of reviews, indicating a more established presence, Accumula's smaller user base has provided consistently high ratings, particularly in areas like product direction and quality of support, with users appreciating the "superior customer support" that enhances their experience.



| | BigCommerce | Mortar | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 580 | 10 | 
| **Largest Market Segment** | Small-Business (77.1% of reviews) | Small-Business (77.8% of reviews) | 
| **Entry Level Price** | $29.95/ per month | No pricing available | 

---
## Top Pros & Cons

### BigCommerce

Pros:
- Ease of Use (38 reviews)
- Customer Support (20 reviews)

Cons:
- Limited Customization (11 reviews)
- Expensive (10 reviews)

### Mortar

**Not enough data**

---
## Ratings Comparison
| Rating | BigCommerce | Mortar | 
|---|---|---|
  | **Meets Requirements** | 8.3 (490 reviews) | 9.8 (7 reviews) | 
  | **Ease of Use** | 8.4 (493 reviews) | 9.5 (7 reviews) | 
  | **Ease of Setup** | 8.3 (311 reviews) | Not enough data | 
  | **Ease of Admin** | 8.4 (288 reviews) | Not enough data | 
  | **Quality of Support** | 8.3 (471 reviews) | 9.8 (7 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (284 reviews) | Not enough data | 
  | **Product Direction (% positive)** | 7.9 (472 reviews) | 10.0 (5 reviews) | 

---
## Pricing

### BigCommerce

#### Entry-Level Pricing

Plan: Standard

Price: $29.95 / per month

Description: Everything you need to start selling online

Key Features:
- No transaction fees
- Sell on Amazon, eBay, Facebook, Pinterest & Google Shopping
- Accept Credit Cards, PayPal, Apple Pay & Amazon Pay

[Browse all 4 editions](https://www.g2.com/products/bigcommerce/pricing)

#### Free Trial

Yes

### Mortar

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### E-Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **BigCommerce** | 7.7/10 | 424 |
| **Mortar** | N/A | N/A |

#### Headless Commerce

| Feature | BigCommerce | Mortar | 
|---|---|---|
| **Decoupling** | 7.4 (85 reviews) | Not enough data | 
| **REST APIs** | 7.8 (93 reviews) | Not enough data | 
| **Data Orchestration** | 7.6 (90 reviews) | Not enough data | 
| **Customization** | 7.5 (103 reviews) | Not enough data | 
| **Extensibility** | 7.5 (92 reviews) | Not enough data | 

#### Generative AI

| Feature | BigCommerce | Mortar | 
|---|---|---|
| **AI Text Generation** | 7.2 (53 reviews) | Not enough data | 
| **AI Text Summarization** | 7.3 (52 reviews) | Not enough data | 

#### Agentic AI - E-Commerce Platforms

| Feature | BigCommerce | Mortar | 
|---|---|---|
| **Autonomous Task Execution** | 5.2 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 6.2 (11 reviews) | Not enough data | 
| **Adaptive Learning** | 5.5 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.2 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 5.3 (11 reviews) | Not enough data | 
| **Decision Making** | 5.6 (11 reviews) | Not enough data | 

#### Merchandising/Marketing

| Feature | BigCommerce | Mortar | 
|---|---|---|
| **Storefront Design Tools** | 7.9 (389 reviews) | Not enough data | 
| **Product Visualization** | 8.3 (387 reviews) | Not enough data | 
| **Recommendations / Personalization** | 7.7 (369 reviews) | Not enough data | 
| **Promotions and Discounts** | 7.9 (372 reviews) | Not enough data | 
| **Shopping Cart Abandonment** | 7.9 (351 reviews) | Not enough data | 
| **Product Reviews** | 7.7 (349 reviews) | Not enough data | 
| **SEO** | 7.9 (359 reviews) | Not enough data | 

#### Product Catalog

| Feature | BigCommerce | Mortar | 
|---|---|---|
| **Content Management** | 8.3 (387 reviews) | Not enough data | 
| **Product Configuration** | 8.2 (376 reviews) | Not enough data | 
| **Product Search and Filtering** | 8.0 (379 reviews) | Not enough data | 
| **Intangible Products** | 7.9 (266 reviews) | Not enough data | 

#### Order Process

| Feature | BigCommerce | Mortar | 
|---|---|---|
| **Checkout Process** | 8.5 (389 reviews) | Not enough data | 
| **Shipping Options** | 8.1 (379 reviews) | Not enough data | 
| **Tax Display and Processing** | 8.5 (363 reviews) | Not enough data | 
| **Payment Processing** | 8.8 (374 reviews) | Not enough data | 
| **Order Management** | 8.5 (387 reviews) | Not enough data | 
| **Returns / Refunds** | 8.2 (345 reviews) | Not enough data | 
| **Inventory Management** | 8.1 (332 reviews) | Not enough data | 
| **Multi-Channel Fulfillment** | 7.8 (261 reviews) | Not enough data | 

#### Multi-Channel Support

| Feature | BigCommerce | Mortar | 
|---|---|---|
| **Omnichannel** | 8.0 (320 reviews) | Not enough data | 
| **Mobile** | 8.0 (352 reviews) | Not enough data | 
| **Social Commerce** | 7.9 (304 reviews) | Not enough data | 
| **Customer Service** | 8.0 (341 reviews) | Not enough data | 
| **Store Locator** | 7.7 (231 reviews) | Not enough data | 
| **3rd-Party Store Integration** | 7.9 (245 reviews) | Not enough data | 
| **B2B** | 7.6 (198 reviews) | Not enough data | 

#### Platform

| Feature | BigCommerce | Mortar | 
|---|---|---|
| **APIs** | 8.1 (296 reviews) | Not enough data | 
| **Customization** | 7.8 (367 reviews) | Not enough data | 
| **Integrations to Add-on Tools** | 7.8 (339 reviews) | Not enough data | 
| **User Management** | 8.4 (355 reviews) | Not enough data | 
| **Reporting / Analytics** | 7.9 (354 reviews) | Not enough data | 
| **Security** | 8.6 (361 reviews) | Not enough data | 
| **Multi-Site Management** | Feature Not Available | Not enough data | 
| **Admin Access Rights** | 8.6 (348 reviews) | Not enough data | 
| **Test-to-Product Migration** | Feature Not Available | Not enough data | 
| **Internationalization** | Feature Not Available | Not enough data | 
| **Cross Browser Support** | 8.5 (332 reviews) | Not enough data | 
| **Performance and Reliability** | 8.6 (377 reviews) | Not enough data | 

### Omnichannel Commerce

| Product | Score | Reviews |
|---|---|---|
| **BigCommerce** | 8.1/10 | 33 |
| **Mortar** | N/A | N/A |

#### Reporting

| Feature | BigCommerce | Mortar | 
|---|---|---|
| **Reports & Analytics** | 8.3 (32 reviews) | Not enough data | 
| **Data Transfer Tools** | 7.9 (32 reviews) | Not enough data | 

#### Omnichannel Features 

| Feature | BigCommerce | Mortar | 
|---|---|---|
| **Retail Management** | 7.9 (30 reviews) | Not enough data | 
| **POS Integration** | 7.7 (27 reviews) | Not enough data | 
| **Social Media Integration** | 7.8 (30 reviews) | Not enough data | 
| **Customer Service Integration** | 8.4 (29 reviews) | Not enough data | 
| **Marketing Tools** | 8.4 (31 reviews) | Not enough data | 
| **E-commerce Integration** | 8.1 (32 reviews) | Not enough data | 
| **ERP Integration** | 8.2 (27 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce)

**Unique to BigCommerce (1):** [E-Commerce Platforms](https://www.g2.com/categories/e-commerce-platforms)



---
## Reviewer Demographics

### By Company Size

| Segment | BigCommerce | Mortar | 
|---|---|---|
| **Small-Business** | 77.1% | 77.8% | 
| **Mid-Market** | 18.8% | 22.2% | 
| **Enterprise** | 4.1% | 0% | 

### By Industry

#### BigCommerce

- **Retail:** 20.1%
- **Apparel & Fashion:** 6.0%
- **Marketing and Advertising:** 5.0%
- **Information Technology and Services:** 3.9%
- **Consumer Goods:** 3.7%
- **Health, Wellness and Fitness:** 3.4%
- **Automotive:** 3.2%
- **Sporting Goods:** 3.2%
- **Wholesale:** 2.5%
- **Consumer Electronics:** 2.3%
- **Other:** 46.7%

#### Mortar

- **Retail:** 55.6%
- **Consulting:** 11.1%
- **Sporting Goods:** 11.1%
- **Information Technology and Services:** 11.1%
- **Food & Beverages:** 11.1%

---
## Alternatives

### Alternatives to BigCommerce

- [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) — 4.4/5 stars (868 reviews)
- [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) — 4.3/5 stars (581 reviews)
- [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) — 4.3/5 stars (331 reviews)
- [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) — 4.0/5 stars (267 reviews)
- [Salesforce B2B Commerce](https://www.g2.com/products/salesforce-b2b-commerce/reviews) — 4.4/5 stars (295 reviews)
- [Shopify](https://www.g2.com/products/shopify/reviews) — 4.4/5 stars (5103 reviews)
- [WooCommerce](https://www.g2.com/products/woocommerce/reviews) — 4.4/5 stars (1274 reviews)
- [Adobe Commerce (formerly Magento Commerce)](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews) — 4.0/5 stars (601 reviews)
- [Ecwid](https://www.g2.com/products/ecwid/reviews) — 4.7/5 stars (405 reviews)
- [2Checkout Monetization Platform](https://www.g2.com/products/2checkout-monetization-platform/reviews) — 3.9/5 stars (195 reviews)

### Alternatives to Mortar

- [Shopify Plus](https://www.g2.com/products/shopify-plus/reviews) — 4.4/5 stars (868 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) — 4.3/5 stars (581 reviews)
- [Feedonomics](https://www.g2.com/products/feedonomics/reviews) — 4.4/5 stars (376 reviews)
- [Shopify POS](https://www.g2.com/products/shopify-shopify-pos/reviews) — 4.4/5 stars (367 reviews)
- [SAP Commerce Cloud](https://www.g2.com/products/sap-commerce-cloud/reviews) — 4.3/5 stars (331 reviews)
- [Salesforce B2B Commerce](https://www.g2.com/products/salesforce-b2b-commerce/reviews) — 4.4/5 stars (295 reviews)
- [Magento Open Source](https://www.g2.com/products/magento-open-source/reviews) — 4.0/5 stars (267 reviews)
- [SleekFlow](https://www.g2.com/products/sleekflow/reviews) — 4.6/5 stars (205 reviews)
- [Shopware](https://www.g2.com/products/shopware/reviews) — 4.2/5 stars (198 reviews)

---
## Top Discussions

### BigCommerce

- Title: [Is BigCommerce like Shopify?](https://www.g2.com/discussions/is-bigcommerce-like-shopify) — 2 comments
  > **Top comment:** "No idea. I have never used shopify. What I do know is Big Commerce works. They are also making changes and upgrading the software.

I have seen many little..."
- Title: [Which is better Shopify or BigCommerce?](https://www.g2.com/discussions/which-is-better-shopify-or-bigcommerce) — 2 comments
  > **Top comment:** "Shopify"
- Title: [What software does BigCommerce integrate with?](https://www.g2.com/discussions/42165-what-software-does-bigcommerce-integrate-with) — 2 comments, 1 upvote
  > **Top comment:** "with many more with Google"
- Title: [Who uses BigCommerce?](https://www.g2.com/discussions/who-uses-bigcommerce) — 1 comment, 1 upvote
  > **Top comment:** "We are migrating to BigCommerce and rebuiliding our entire e-commerce experience using the tools available in it."
- Title: [Big Commerce  Likes And Dislikes](https://www.g2.com/discussions/big-commerce-likes-and-dislikes) — 1 comment, 1 upvote
  > **Top comment:** "nice blog First, I appreciate your blog; I have read your article carefully, Your content is very valuable to me. I hope people like this blog too. I hope..."

### Mortar

- Title: [Is Shopify compatible with Lightspeed?](https://www.g2.com/discussions/is-shopify-compatible-with-lightspeed) — 1 comment *(includes official response)*
  > **Top comment:** "Yes. Shopify and Lightspeed are a great combination. With software like Accumula, you can easily use Shopify as your online store and Lightspeed in-store...."
- Title: [How is Lightspeed different from Shopify?](https://www.g2.com/discussions/how-is-lightspeed-different-from-shopify) — 1 comment *(includes official response)*
  > **Top comment:** "Lightspeed started as an in-store POS and includes functionality more tailored to in-store. 

Shopify started as an online store and is designed more for..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/bigcommerce-vs-accumula-mortar)