Bigleap has helped us consistently improve our SEO rankings and increase our organic traffic and revenue. Since they have joined the team (about a year ago) we have more than doubled the amount of revenue from organic sources.
Their experience in what they do and the capability of listening and understanding exactly what I want.
Lack of execution, poor account management and attempts to limit the work they would do even though the contract has no such limits.
I disliked that I didn't know when an issue arose, and that is not really a bad thing. But it was the only thing semi-not good that I can even mention with this firm. If they just would have told us when the a problem arose then everything would have been...