Big Leap has been instrumental in our reputation management strategy. They work hard to ensure we are given accurate and up-to-date information about each of our brands and quickly provide solutions to any setbacks we encounter. Everyone on their team is...
They are very easy to work with. It's like having an extra person on our team to help us with Marketo when we are stuck. And they always have an answer for us!
Lack of execution, poor account management and attempts to limit the work they would do even though the contract has no such limits.
The result did not include what we had requested for (and were assured that was included) in scope.