Compare BeyondTrust Remote Support and Zoho Assist 
At a Glance
Market Segments
Enterprise (49.3% of reviews)
Small-Business (71.3% of reviews)
Entry-Level Pricing
No pricing available
$0 1 Remote Support Technician and 5 Unattended Computers
BeyondTrust Remote Support
Star Rating
(378)4.7 out of 5
Market Segments
Enterprise (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportZoho Assist
Star Rating
(661)4.6 out of 5
Market Segments
Small-Business (71.3% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BeyondTrust Remote Support excels in security features, with users highlighting its ability to provide seamless support across different operating systems without requiring a VPN. The platform's session recording and audit trails are particularly praised for maintaining compliance and security standards.
- Users say that Zoho Assist stands out for its ease of use and quick setup process. Many reviewers appreciate how the product can be set up in just a few minutes without requiring extensive technical knowledge, making it accessible for users of all skill levels.
- Reviewers mention that BeyondTrust Remote Support offers robust remote access capabilities, allowing users to connect to various devices, including laptops, desktops, and cellphones. This versatility is a significant advantage for IT professionals who need to manage multiple device types.
- According to verified reviews, Zoho Assist provides a fast and reliable remote connection, even in low bandwidth situations. Users have noted that the clean interface and features like unattended access and file transfer enhance their overall experience.
- G2 reviewers highlight that BeyondTrust Remote Support's chat functionality is particularly effective, with users finding it genuinely helpful for end users. The ability to log and audit every remote action adds a layer of accountability that IT engineers appreciate.
- Users report that while Zoho Assist is user-friendly, it may not offer the same level of advanced features as BeyondTrust Remote Support, particularly in areas like session recording and detailed diagnostics, which are crucial for organizations with stringent compliance needs.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableZoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
BeyondTrust Remote Support
Free Trial is available
Zoho Assist
Free Trial is available
Ratings
Meets Requirements
9.4
333
9.2
545
Ease of Use
9.2
335
9.3
557
Ease of Setup
8.7
230
9.3
473
Ease of Admin
9.0
205
9.3
413
Quality of Support
9.2
309
8.9
458
Has the product been a good partner in doing business?
9.4
200
9.2
399
Product Direction (% positive)
9.2
330
9.3
540
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
7.6
45
Not enough data
6.9
43
Not enough data
8.5
44
Not enough data
7.8
43
Conferencing Options
Not enough data
7.8
44
Not enough data
7.5
46
Not enough data
7.4
46
Application Tools
Not enough data
8.1
40
Not enough data
7.8
42
Not enough data
8.7
45
Agentic AI - Screen Sharing
Not enough data
6.3
22
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
126
9.3
217
9.2
126
8.5
198
9.0
112
8.3
174
9.0
113
9.3
208
9.0
116
8.5
178
9.0
123
8.6
184
Maintenance
8.8
112
8.6
184
7.8
86
8.2
164
Communication
8.8
117
8.5
182
7.2
82
7.3
148
7.3
78
7.1
150
8.5
96
7.9
149
Security
9.0
98
8.7
160
9.1
109
8.7
154
Device Support
8.3
92
8.3
167
8.8
104
8.9
176
8.9
104
8.8
170
Performance
8.6
105
8.4
163
Administration
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.8
8
Security
Not enough data
8.8
8
Not enough data
8.5
8
Administration
9.0
92
Feature Not Available
8.5
84
8.3
193
8.7
90
8.1
193
9.0
86
8.1
175
9.1
91
8.2
175
8.8
88
9.2
221
9.1
97
8.5
205
Platform
9.0
91
8.7
201
8.1
79
8.3
190
8.5
82
Feature Not Available
9.3
93
9.2
216
Security
8.6
63
Feature Not Available
8.7
76
Feature Not Available
8.7
77
8.4
163
Categories
Categories
Shared Categories
BeyondTrust Remote Support and Zoho Assist are categorized as ServiceNow Store Apps, Remote Support, and Remote Desktop
Unique Categories
BeyondTrust Remote Support is categorized as Privileged Access Management (PAM)
Zoho Assist is categorized as Screen Sharing and Co-Browsing
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.8%
Higher Education
11.4%
Hospital & Health Care
6.0%
Computer Software
4.6%
Computer & Network Security
4.1%
Other
51.2%
Information Technology and Services
26.1%
Computer & Network Security
7.8%
Computer Software
6.0%
Retail
2.6%
Computer Networking
2.4%
Other
55.1%
Alternatives
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 Comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
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