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Compare BeyondTrust Remote Support and Zoho Assist 
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At a Glance
Market Segments
Enterprise (49.2% of reviews)
Small-Business (70.5% of reviews)
Entry-Level Pricing
No pricing available
$0 1 Remote Support Technician and 5 Unattended Computers
BeyondTrust Remote Support
Star Rating
(369)4.7 out of 5
Market Segments
Enterprise (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportZoho Assist
Star Rating
(619)4.6 out of 5
Market Segments
Small-Business (70.5% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BeyondTrust Remote Support excels in "Remote Control" with a score of 9.6, making it a preferred choice for those needing seamless control over remote devices. In contrast, Zoho Assist, while still effective, scores slightly lower at 9.3 for "Unattended Remote Access," indicating a potential gap in user experience for unattended sessions.
- Reviewers mention that BeyondTrust's "Quality of Support" is rated at 9.3, highlighting its strong customer service and responsiveness. On the other hand, Zoho Assist's support quality is rated at 8.8, suggesting that users may experience longer wait times or less effective assistance.
- G2 users appreciate BeyondTrust's "Multi-Monitor Support" with a score of 9.0, which is particularly beneficial for users managing multiple screens. Zoho Assist, with a score of 8.5 in this area, may not provide the same level of functionality for users who rely on extensive multi-monitor setups.
- Users on G2 report that BeyondTrust's "Session Recording" feature, rated at 9.0, is highly valued for compliance and training purposes. In comparison, Zoho Assist's session recording feature scores lower at 8.3, which may be a consideration for businesses focused on documentation and training.
- Reviewers say that BeyondTrust's "Centralized Management" feature, rated at 9.0, allows for efficient oversight of user roles and policies, making it ideal for larger enterprises. Zoho Assist, while effective, scores slightly lower at 8.9, which may impact larger organizations needing robust management capabilities.
- Users report that BeyondTrust's "Ease of Setup" is rated at 8.7, which some find less intuitive compared to Zoho Assist's higher score of 9.3. This difference suggests that Zoho Assist may be more user-friendly for new users or smaller teams looking for quick deployment.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableZoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
BeyondTrust Remote Support
Free Trial is available
Zoho Assist
Free Trial is available
Ratings
Meets Requirements
9.4
327
9.2
507
Ease of Use
9.3
329
9.3
517
Ease of Setup
8.7
224
9.3
433
Ease of Admin
9.0
204
9.3
384
Quality of Support
9.2
303
8.9
427
Has the product been a good partner in doing business?
9.4
199
9.2
372
Product Direction (% positive)
9.1
324
9.3
501
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
7.6
45
Not enough data
6.8
43
Not enough data
8.4
44
Not enough data
7.7
43
Conferencing Options
Not enough data
7.7
44
Not enough data
7.4
46
Not enough data
7.2
46
Application Tools
Not enough data
8.0
41
Not enough data
7.8
43
Not enough data
8.5
42
Agentic AI - Screen Sharing
Not enough data
6.3
22
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
125
9.2
191
9.2
124
8.5
187
9.0
111
8.3
172
8.9
111
9.3
190
9.0
115
8.5
175
9.0
122
8.6
177
Maintenance
8.8
112
8.6
178
7.8
86
8.2
160
Communication
8.8
115
8.5
175
7.2
82
7.3
145
7.3
78
7.1
146
8.5
96
7.9
147
Security
9.0
97
8.7
155
9.1
108
8.8
152
Device Support
8.3
92
8.3
161
8.8
102
8.9
173
8.8
101
8.8
166
Performance
8.6
104
8.4
158
Administration
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Security
Not enough data
8.8
8
Not enough data
8.5
8
Administration
9.0
92
Feature Not Available
8.5
84
8.2
186
8.7
90
8.1
188
9.0
86
8.1
171
9.1
91
8.1
171
8.8
87
9.2
213
9.1
97
8.5
199
Platform
9.0
91
8.7
196
8.1
79
8.3
184
8.5
82
Feature Not Available
9.3
91
9.2
207
Security
8.6
63
Feature Not Available
8.7
76
Feature Not Available
8.7
77
8.3
159
Categories
Categories
Shared Categories
BeyondTrust Remote Support and Zoho Assist are categorized as ServiceNow Store Apps, Remote Support, and Remote Desktop
Unique Categories
BeyondTrust Remote Support is categorized as Privileged Access Management (PAM)
Zoho Assist is categorized as Screen Sharing and Co-Browsing
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.1%
Higher Education
11.6%
Hospital & Health Care
6.1%
Computer Software
4.7%
Computer & Network Security
4.1%
Other
50.4%
Information Technology and Services
26.0%
Computer & Network Security
7.5%
Computer Software
6.2%
Computer Networking
2.6%
Retail
2.4%
Other
55.3%
Alternatives
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 Comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
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