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Compare BeyondTrust Remote Support and TSplus 
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At a Glance
Market Segments
Enterprise (49.2% of reviews)
Small-Business (74.1% of reviews)
Entry-Level Pricing
No pricing available
Starting at $180.00 3 Users With One-Time Purchase
BeyondTrust Remote Support
Star Rating
(369)4.7 out of 5
Market Segments
Enterprise (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportTSplus
Star Rating
(62)4.9 out of 5
Market Segments
Small-Business (74.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $180.00 3 Users With One-Time Purchase
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BeyondTrust Remote Support excels in "Screen Sharing" with a score of 9.5, making it a preferred choice for real-time collaboration, while TSplus, with a score of 8.8, offers decent functionality but lacks the same level of user satisfaction.
- Reviewers mention that BeyondTrust's "Session Recording" feature is highly rated at 9.0, providing a reliable way to review past sessions, whereas TSplus falls short with a score of 7.9, indicating potential gaps in this critical area.
- G2 users highlight BeyondTrust's "Unattended Remote Access" feature, scoring 8.9, as a strong point for IT support teams needing to manage devices without user intervention, while TSplus scores higher at 9.1, showcasing its effectiveness in this domain.
- Users on G2 appreciate BeyondTrust's "Centralized Management" capabilities, rated at 9.0, which streamline administrative tasks, while TSplus, with a score of 8.9, offers similar features but may not be as robust in user management.
- Reviewers mention that BeyondTrust's "Approval Workflows" feature, scoring 7.6, could use improvement, while TSplus provides a more favorable experience in this area, indicating a better approach to managing user permissions and access.
- Users say that BeyondTrust's "Multi-Factor Authentication" feature, rated at 9.0, enhances security significantly, while TSplus, although functional, does not match this level of security assurance, scoring lower in user confidence.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableTSplus
TSplus Desktop Edition
Starting at $180.00
3 Users With One-Time Purchase
Full Desktop Remote Access and Application Delivery Capabilities using RDP clients. Enable remote users to access your centralized apps, data and files.
- Remote Desktop Access
- Application Delivery
- Remote Printing
Free Trial
BeyondTrust Remote Support
Free Trial is available
TSplus
Free Trial is available
Ratings
Meets Requirements
9.4
327
9.2
42
Ease of Use
9.3
329
9.3
46
Ease of Setup
8.7
224
9.4
44
Ease of Admin
9.0
204
9.0
43
Quality of Support
9.2
303
9.2
44
Has the product been a good partner in doing business?
9.4
199
9.3
41
Product Direction (% positive)
9.1
324
10.0
40
Features by Category
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
Login Options
Not enough data
7.7
5
Not enough data
7.7
5
Productivity
Not enough data
5.0
5
Not enough data
7.0
5
Not enough data
6.7
5
Not enough data
5.3
5
Not enough data
5.7
5
Customization
Not enough data
6.7
5
Not enough data
7.0
5
Not enough data
7.0
5
Agentic AI - Unified Workspaces
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
125
Not enough data
9.2
124
Not enough data
9.0
111
Not enough data
8.9
111
Not enough data
9.0
115
Not enough data
9.0
122
Not enough data
Maintenance
8.8
112
Not enough data
7.8
86
Not enough data
Communication
8.8
115
Not enough data
7.2
82
Not enough data
7.3
78
Not enough data
8.5
96
Not enough data
Security
9.0
97
Not enough data
9.1
108
Not enough data
Device Support
8.3
92
Not enough data
8.8
102
Not enough data
8.8
101
Not enough data
Performance
8.6
104
Not enough data
Administration
9.0
92
8.9
33
8.5
84
7.8
31
8.7
90
8.5
28
9.0
86
7.6
25
9.1
91
Feature Not Available
8.8
87
9.0
26
9.1
97
8.4
26
Platform
9.0
91
8.8
28
8.1
79
7.4
27
8.5
82
8.4
29
9.3
91
9.1
26
Security
8.6
63
6.9
26
8.7
76
7.2
23
8.7
77
7.0
23
Categories
Categories
Shared Categories
BeyondTrust Remote Support and TSplus are categorized as Remote Desktop
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps, Remote Support, and Privileged Access Management (PAM)
TSplus is categorized as Unified Workspaces
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TSplus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.1%
Higher Education
11.6%
Hospital & Health Care
6.1%
Computer Software
4.7%
Computer & Network Security
4.1%
Other
50.4%
Computer Software
22.4%
Information Technology and Services
13.8%
Computer & Network Security
10.3%
Accounting
10.3%
Education Management
5.2%
Other
37.9%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
Is TSplus legal?
2 Comments
AS
Here is a link to their forum with their answer
https://forum.tsplus.net/forum/viewtopic.php?t=2741Read more
What is TS Plus software?
1 Comment
MA
TSPlus is a complete and direct replacement for Microsoft Terminal Services and Remote Apps, at a fraction of its cost...Read more
TSplus has no more discussions with answers
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