Compare BeyondTrust Remote Support and Syncro 
At a Glance
Market Segments
Enterprise (49.3% of reviews)
Small-Business (89.8% of reviews)
Entry-Level Pricing
No pricing available
$129.00 Per Month
BeyondTrust Remote Support
Star Rating
(378)4.7 out of 5
Market Segments
Enterprise (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportSyncro
Star Rating
(465)4.5 out of 5
Market Segments
Small-Business (89.8% of reviews)
Pros & Cons
Entry-Level Pricing
$129.00 Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BeyondTrust Remote Support excels in quality of support, with users appreciating the excellent chat functionality and the ability to log every remote action for auditing purposes. This level of detail is particularly beneficial for IT engineers who need to review actions taken during support sessions.
- Users say that Syncro is a comprehensive tool for IT management, allowing users to manage inventory, invoicing, and remote assistance all in one place. This integration is highlighted as a significant advantage for small businesses looking for an all-in-one solution.
- Reviewers mention that BeyondTrust Remote Support has a strong focus on session recording and screen sharing, with high ratings in these areas. Users find these features essential for effective remote support, making it easier to communicate and document sessions.
- According to verified reviews, Syncro's ticketing portal is a standout feature, providing a seamless way to manage support requests. Users appreciate how it helps streamline operations, especially for managed service providers (MSPs) who need to handle multiple client requests efficiently.
- G2 reviewers highlight that BeyondTrust Remote Support is particularly strong in ease of use and ease of setup, with many users finding the onboarding process intuitive. This can be a crucial factor for teams looking to implement a new tool quickly without extensive training.
- Users report that while Syncro offers a great price point for small businesses, some features may not be as robust as those in BeyondTrust Remote Support, particularly in areas like session transfer and multi-session handling, which are rated higher in BeyondTrust, indicating a potential trade-off in functionality for cost.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableSyncro
Core
$129.00
Per Month
Pricing per user / month
- Fully integrated RMM & PSA
- Unlimited RMM agents for Windows & Mac devices
- Powerful scripting engine
Free Trial
BeyondTrust Remote Support
Free Trial is available
Syncro
Free Trial is available
Ratings
Meets Requirements
9.4
333
8.8
344
Ease of Use
9.2
335
8.8
352
Ease of Setup
8.7
230
8.7
311
Ease of Admin
9.0
205
8.9
258
Quality of Support
9.2
309
8.5
318
Has the product been a good partner in doing business?
9.4
200
9.1
253
Product Direction (% positive)
9.2
330
9.0
343
Features by Category
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
8.9
290
Not enough data
8.7
46
Not enough data
8.0
33
Monitoring and Management
Not enough data
8.8
284
Not enough data
8.5
278
Not enough data
8.2
273
Not enough data
8.1
282
Not enough data
8.8
40
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.6
44
Service Management
Not enough data
8.7
277
Not enough data
8.1
34
Not enough data
8.8
53
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
5.6
27
Not enough data
5.3
26
Not enough data
5.9
28
Not enough data
5.4
27
Not enough data
5.1
26
Not enough data
5.0
26
Not enough data
5.1
26
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
Customer Management
Not enough data
8.4
157
Not enough data
7.0
147
Not enough data
6.2
145
Not enough data
7.4
153
Project Management
Not enough data
6.1
148
Not enough data
6.2
149
Not enough data
6.5
145
Not enough data
6.6
144
Accounting
Not enough data
6.9
145
Not enough data
7.7
154
Not enough data
7.2
153
Not enough data
6.3
139
Not enough data
6.1
137
Portfolio Management
Not enough data
6.3
137
Not enough data
6.2
136
Not enough data
6.3
138
Not enough data
6.1
134
Analytics
Not enough data
6.2
133
Not enough data
7.3
147
Not enough data
6.6
134
Administration
Not enough data
7.5
150
Not enough data
7.3
147
Not enough data
8.0
147
Platform
Not enough data
7.7
143
Not enough data
7.0
132
Not enough data
9.0
147
Not enough data
6.8
143
Not enough data
5.0
134
Generative AI
Not enough data
5.2
52
Not enough data
5.1
50
Artificial Intelligence - Professional Services Automation
Not enough data
4.9
13
Not enough data
4.8
14
Not enough data
5.8
16
Agentic AI - Professional Services Automation
Not enough data
5.2
14
Not enough data
5.1
13
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
126
8.4
205
9.2
126
8.4
201
9.0
112
7.2
183
9.0
113
8.9
209
9.0
116
8.2
198
9.0
123
8.1
202
Maintenance
8.8
112
8.9
215
7.8
86
7.6
176
Communication
8.8
117
8.0
193
7.2
82
5.1
164
7.3
78
5.0
165
8.5
96
6.2
171
Security
9.0
98
7.9
177
9.1
109
8.0
181
Device Support
8.3
92
6.6
181
8.8
104
7.8
188
8.9
104
7.7
192
Performance
8.6
105
7.8
203
Generative AI
Not enough data
5.6
86
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
92
8.4
189
8.5
84
8.6
198
8.7
90
8.5
199
9.0
86
7.0
173
9.1
91
7.3
164
8.8
88
9.2
197
9.1
97
8.5
190
Platform
9.0
91
8.0
189
8.1
79
Feature Not Available
8.5
82
8.1
189
9.3
93
Feature Not Available
Security
8.6
63
Feature Not Available
8.7
76
Feature Not Available
8.7
77
Feature Not Available
Categories
Categories
Shared Categories
BeyondTrust Remote Support and Syncro are categorized as Remote Support and Remote Desktop
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps and Privileged Access Management (PAM)
Syncro is categorized as Remote Monitoring & Management (RMM), Professional Services Automation, and Endpoint Management
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Syncro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.8%
Higher Education
11.4%
Hospital & Health Care
6.0%
Computer Software
4.6%
Computer & Network Security
4.1%
Other
51.2%
Information Technology and Services
54.2%
Computer & Network Security
24.7%
Computer Networking
3.4%
Consulting
1.6%
Computer Hardware
1.6%
Other
14.5%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
What is Synchro software used for?
3 Comments
TY
Its a RMM and PSA tools used by managed service providers and/or internal IT teams Read more
What is Synchro Pro?
1 Comment
RV
The company is SyncroMSP.com and the product is Syncro. This product is a client management tool built to facilitate management of multiple devices like...Read more
What is atera RMM?
1 Comment
NP
Well, Atera RMM is a competing MSP. But, coming from a previous user, they are NOWHERE in the race! Syncro has got them beat in all categories. (Except the...Read more
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