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At a Glance
Market Segments
Enterprise (49.2% of reviews)
Small-Business (89.6% of reviews)
Entry-Level Pricing
No pricing available
$129.00 Per Month
BeyondTrust Remote Support
Star Rating
(369)4.7 out of 5
Market Segments
Enterprise (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportSyncro
Star Rating
(388)4.5 out of 5
Market Segments
Small-Business (89.6% of reviews)
Pros & Cons
Entry-Level Pricing
$129.00 Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BeyondTrust Remote Support excels in "Screen Sharing" with a score of 9.5, while Syncro's score of 8.5 indicates it may not be as robust in this area. Reviewers mention that BeyondTrust's screen sharing is seamless and reliable, making remote support more effective.
- Reviewers mention that BeyondTrust's "Session Recording" feature scores 9.0, significantly higher than Syncro's 6.9. Users say this capability is crucial for compliance and training purposes, allowing teams to review past sessions for quality assurance.
- G2 users highlight BeyondTrust's "Quality of Support" rating of 9.3, which surpasses Syncro's 8.4. Users report that BeyondTrust's support team is responsive and knowledgeable, which is essential for businesses that rely heavily on remote support.
- Users on G2 note that BeyondTrust's "Multi-Monitor Support" scores 9.0, compared to Syncro's 8.1. Reviewers mention that this feature is particularly beneficial for IT professionals who need to manage multiple screens during remote sessions.
- Reviewers say that BeyondTrust's "Unattended Remote Access" feature is rated 8.9, while Syncro matches this score. However, users report that BeyondTrust's implementation is more user-friendly and reliable, making it easier to manage unattended sessions.
- Users report that BeyondTrust's "Centralized Management" feature scores 9.0, which is higher than Syncro's score. Reviewers mention that this functionality allows for easier oversight and management of remote sessions, making it a preferred choice for larger enterprises.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableSyncro
Core
$129.00
Per Month
Pricing per user / month
- Fully integrated RMM & PSA
- Unlimited RMM agents for Windows & Mac devices
- Powerful scripting engine
Free Trial
BeyondTrust Remote Support
Free Trial is available
Syncro
Free Trial is available
Ratings
Meets Requirements
9.4
327
8.8
331
Ease of Use
9.3
329
8.8
338
Ease of Setup
8.7
224
8.7
299
Ease of Admin
9.0
204
8.9
252
Quality of Support
9.2
303
8.5
307
Has the product been a good partner in doing business?
9.4
199
9.1
247
Product Direction (% positive)
9.1
324
9.0
329
Features by Category
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
8.8
283
Not enough data
8.6
44
Not enough data
7.9
31
Monitoring and Management
Not enough data
8.8
277
Not enough data
8.5
273
Not enough data
8.2
268
Not enough data
8.1
275
Not enough data
8.7
37
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.7
41
Service Management
Not enough data
8.6
270
Not enough data
8.1
31
Not enough data
8.9
48
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
5.8
26
Not enough data
5.5
25
Not enough data
6.0
26
Not enough data
5.6
26
Not enough data
5.3
25
Not enough data
5.2
25
Not enough data
5.3
25
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
Customer Management
Not enough data
8.4
153
Not enough data
7.0
144
Not enough data
6.3
142
Not enough data
7.4
149
Project Management
Not enough data
6.2
144
Not enough data
6.2
145
Not enough data
6.6
142
Not enough data
6.6
141
Accounting
Not enough data
6.9
142
Not enough data
7.7
147
Not enough data
7.3
148
Not enough data
6.4
136
Not enough data
6.1
134
Portfolio Management
Not enough data
6.3
134
Not enough data
6.2
133
Not enough data
6.3
134
Not enough data
6.1
131
Analytics
Not enough data
6.2
130
Not enough data
7.3
143
Not enough data
6.6
131
Administration
Not enough data
7.5
146
Not enough data
7.3
144
Not enough data
7.9
143
Platform
Not enough data
7.7
140
Not enough data
6.9
128
Not enough data
9.0
143
Not enough data
6.7
140
Not enough data
4.9
131
Generative AI
Not enough data
5.3
51
Not enough data
5.2
49
Artificial Intelligence - Professional Services Automation
Not enough data
5.3
12
Not enough data
5.1
13
Not enough data
6.2
15
Agentic AI - Professional Services Automation
Not enough data
5.6
13
Not enough data
5.6
12
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
125
8.4
200
9.2
124
8.4
198
9.0
111
7.2
180
8.9
111
8.9
205
9.0
115
8.2
194
9.0
122
8.1
199
Maintenance
8.8
112
8.9
211
7.8
86
7.6
173
Communication
8.8
115
8.0
191
7.2
82
5.2
162
7.3
78
5.1
163
8.5
96
6.2
169
Security
9.0
97
7.9
174
9.1
108
8.0
178
Device Support
8.3
92
6.5
179
8.8
102
7.7
185
8.8
101
7.7
189
Performance
8.6
104
7.8
200
Generative AI
Not enough data
5.7
85
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
92
8.4
186
8.5
84
8.6
193
8.7
90
8.4
194
9.0
86
7.0
170
9.1
91
7.3
161
8.8
87
9.2
192
9.1
97
8.5
186
Platform
9.0
91
7.9
185
8.1
79
Feature Not Available
8.5
82
8.0
183
9.3
91
Feature Not Available
Security
8.6
63
Feature Not Available
8.7
76
Feature Not Available
8.7
77
Feature Not Available
Categories
Categories
Shared Categories
BeyondTrust Remote Support and Syncro are categorized as Remote Support and Remote Desktop
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps and Privileged Access Management (PAM)
Syncro is categorized as Remote Monitoring & Management (RMM), Professional Services Automation, and Endpoint Management
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Syncro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.1%
Higher Education
11.6%
Hospital & Health Care
6.1%
Computer Software
4.7%
Computer & Network Security
4.1%
Other
50.4%
Information Technology and Services
54.5%
Computer & Network Security
24.3%
Computer Networking
3.5%
Consulting
1.6%
Computer Hardware
1.6%
Other
14.4%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
What is Synchro software used for?
3 Comments
TY
Its a RMM and PSA tools used by managed service providers and/or internal IT teams Read more
What is Synchro Pro?
1 Comment
RV
The company is SyncroMSP.com and the product is Syncro. This product is a client management tool built to facilitate management of multiple devices like...Read more
What is atera RMM?
1 Comment
NP
Well, Atera RMM is a competing MSP. But, coming from a previous user, they are NOWHERE in the race! Syncro has got them beat in all categories. (Except the...Read more
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