Compare BeyondTrust Remote Support and StrongDM 
At a Glance
Market Segments
Enterprise (49.3% of reviews)
Mid-Market (76.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BeyondTrust Remote Support
Star Rating
(378)4.7 out of 5
Market Segments
Enterprise (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportStrongDM
Star Rating
(101)4.6 out of 5
Market Segments
Mid-Market (76.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about StrongDMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BeyondTrust Remote Support excels in user satisfaction, with a higher overall score reflecting its robust features. Users appreciate the excellent chat functionality that enhances communication during remote sessions, making it genuinely helpful for end users.
- Users say that StrongDM stands out for its well-documented setup, which simplifies integration into existing Infrastructure as Code (IaC) environments. This focus on automation and provisioning is a significant advantage for teams looking to streamline their resource management.
- Reviewers mention that BeyondTrust Remote Support offers superior logging capabilities, allowing IT engineers to easily audit remote actions. This feature is particularly valued for its transparency and accountability, which users find essential for compliance and security.
- According to verified reviews, StrongDM's customer support is frequently highlighted as responsive and effective. Users appreciate the tool's ability to control data store access, which addresses critical security concerns while fostering a strong partnership with the support team.
- G2 reviewers note that BeyondTrust Remote Support is continuously evolving, with new features being developed based on user feedback. This commitment to improvement is evident in the software's adaptability to user needs, making it a reliable choice for teams.
- Users report that while StrongDM provides a stable experience with easy SSH connections, it may not offer the same level of detailed session management as BeyondTrust. This difference can impact teams that require comprehensive oversight of remote access activities.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableStrongDM
No pricing availableFree Trial
BeyondTrust Remote Support
Free Trial is available
StrongDM
Free Trial is available
Ratings
Meets Requirements
9.4
333
9.1
78
Ease of Use
9.2
335
9.0
80
Ease of Setup
8.7
230
8.7
69
Ease of Admin
9.0
205
9.0
60
Quality of Support
9.2
309
9.7
73
Has the product been a good partner in doing business?
9.4
200
9.5
57
Product Direction (% positive)
9.2
330
9.5
75
Features by Category
Administration
9.1
25
9.0
45
7.6
21
8.2
41
7.9
22
8.6
40
7.7
21
7.8
40
8.9
23
9.1
45
7.2
21
8.3
41
Functionality
9.0
24
9.0
41
9.3
24
9.5
44
8.1
21
8.7
34
8.0
21
8.9
31
9.0
23
9.0
45
9.1
24
9.1
48
8.1
22
7.4
33
8.3
21
8.1
42
8.3
21
9.3
34
7.9
20
9.4
45
Monitoring
8.9
23
8.8
45
9.0
24
8.9
44
7.4
19
6.7
31
Reporting
9.0
21
8.8
44
9.1
22
7.8
40
Functionality
Not enough data
8.7
30
Not enough data
7.6
24
Not enough data
9.1
28
Not enough data
8.4
28
Not enough data
9.4
31
Not enough data
9.1
26
Type
Not enough data
8.3
24
Not enough data
9.1
31
Reporting
Not enough data
8.3
30
Not enough data
7.9
29
Not enough data
Not enough data
Not enough data
Not enough data
Authentication & Authorization - Identity and Access Management (IAM)
Not enough data
Not enough data
Administration & Governance - Identity and Access Management (IAM)
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI - Identity and Access Management (IAM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
126
Not enough data
9.2
126
Not enough data
9.0
112
Not enough data
9.0
113
Not enough data
9.0
116
Not enough data
9.0
123
Not enough data
Maintenance
8.8
112
Not enough data
7.8
86
Not enough data
Communication
8.8
117
Not enough data
7.2
82
Not enough data
7.3
78
Not enough data
8.5
96
Not enough data
Security
9.0
98
Not enough data
9.1
109
Not enough data
Device Support
8.3
92
Not enough data
8.8
104
Not enough data
8.9
104
Not enough data
Performance
8.6
105
Not enough data
Administration
9.0
92
Not enough data
8.5
84
Not enough data
8.7
90
Not enough data
9.0
86
Not enough data
9.1
91
Not enough data
8.8
88
Not enough data
9.1
97
Not enough data
Platform
9.0
91
Not enough data
8.1
79
Not enough data
8.5
82
Not enough data
9.3
93
Not enough data
Security
8.6
63
Not enough data
8.7
76
Not enough data
8.7
77
Not enough data
Categories
Categories
Shared Categories
BeyondTrust Remote Support and StrongDM are categorized as Privileged Access Management (PAM)
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps, Remote Support, and Remote Desktop
StrongDM is categorized as Identity and Access Management (IAM)
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
StrongDM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.8%
Higher Education
11.4%
Hospital & Health Care
6.0%
Computer Software
4.6%
Computer & Network Security
4.1%
Other
51.2%
Computer Software
22.9%
Information Technology and Services
21.9%
Financial Services
15.6%
Computer & Network Security
6.3%
Marketing and Advertising
4.2%
Other
29.2%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
What does strongDM do?
1 Comment
Official Response from StrongDM
strongDM is a People-First access platform that gives technical staff a direct route to the critical infrastructure they need to be their most productive....Read more
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