# BeyondTrust Remote Support vs StrongDM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that BeyondTrust Remote Support excels in user satisfaction, with a higher overall score reflecting its robust features. Users appreciate the **excellent chat functionality** that enhances communication during remote sessions, making it genuinely helpful for end users.
- **Users say** that StrongDM stands out for its **well-documented setup** , which simplifies integration into existing Infrastructure as Code (IaC) environments. This focus on automation and provisioning is a significant advantage for teams looking to streamline their resource management.
- **Reviewers mention** that BeyondTrust Remote Support offers superior logging capabilities, allowing IT engineers to easily audit remote actions. This feature is particularly valued for its transparency and accountability, which users find essential for compliance and security.
- **According to verified reviews** , StrongDM's customer support is frequently highlighted as responsive and effective. Users appreciate the tool's ability to control data store access, which addresses critical security concerns while fostering a strong partnership with the support team.
- **G2 reviewers note** that BeyondTrust Remote Support is continuously evolving, with new features being developed based on user feedback. This commitment to improvement is evident in the software's adaptability to user needs, making it a reliable choice for teams.
- **Users report** that while StrongDM provides a stable experience with easy SSH connections, it may not offer the same level of detailed session management as BeyondTrust. This difference can impact teams that require comprehensive oversight of remote access activities.



| | BeyondTrust Remote Support | StrongDM | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 384 | 102 | 
| **Largest Market Segment** | Enterprise (48.8% of reviews) | Mid-Market (75.8% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### BeyondTrust Remote Support

Pros:
- Ease of Use (22 reviews)
- Remote Access (13 reviews)

Cons:
- Expensive (7 reviews)
- Complexity (5 reviews)

### StrongDM

Pros:
- Ease of Use (14 reviews)
- Customer Support (8 reviews)

Cons:
- Complex Setup (3 reviews)
- Implementation Difficulty (3 reviews)

---
## Ratings Comparison
| Rating | BeyondTrust Remote Support | StrongDM | 
|---|---|---|
  | **Meets Requirements** | 9.4 (339 reviews) | 9.1 (78 reviews) | 
  | **Ease of Use** | 9.2 (340 reviews) | 9.0 (80 reviews) | 
  | **Ease of Setup** | 8.7 (235 reviews) | 8.7 (69 reviews) | 
  | **Ease of Admin** | 9.0 (205 reviews) | 9.0 (60 reviews) | 
  | **Quality of Support** | 9.2 (315 reviews) | 9.7 (73 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (200 reviews) | 9.5 (57 reviews) | 
  | **Product Direction (% positive)** | 9.2 (333 reviews) | 9.5 (75 reviews) | 

---
## Pricing

### BeyondTrust Remote Support

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### StrongDM

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Privileged Access Management (PAM)

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.4/10 | 28 |
| **StrongDM** | 8.6/10 | 51 |

#### Administration

| Feature | BeyondTrust Remote Support | StrongDM | 
|---|---|---|
| **Policy, User, and Role Management** | 9.1 (25 reviews) | 9.0 (45 reviews) | 
| **Approval Workflows** | 7.6 (21 reviews) | 8.2 (41 reviews) | 
| **Automated Provisioning** | 7.9 (22 reviews) | 8.6 (40 reviews) | 
| **Bulk Changes** | 7.7 (21 reviews) | 7.8 (40 reviews) | 
| **Centralized Management** | 8.9 (23 reviews) | 9.1 (45 reviews) | 
| **Self-Service Access Requests** | 7.2 (21 reviews) | 8.3 (41 reviews) | 

#### Functionality

| Feature | BeyondTrust Remote Support | StrongDM | 
|---|---|---|
| **Multi-Factor Authentication** | 9.0 (24 reviews) | 9.0 (41 reviews) | 
| **Single Sign-On** | 9.3 (24 reviews) | 9.5 (44 reviews) | 
| **BYOD support** | 8.1 (21 reviews) | 8.7 (34 reviews) | 
| **Password Vault** | 8.0 (21 reviews) | 8.9 (31 reviews) | 
| **Centralized management** | 9.0 (23 reviews) | 9.0 (45 reviews) | 
| **Role-based security** | 9.1 (25 reviews) | 9.1 (48 reviews) | 
| **Live notifications** | 8.1 (22 reviews) | 7.4 (33 reviews) | 
| **Live session recording & playback** | 8.3 (21 reviews) | 8.1 (42 reviews) | 
| **Hide passwords** | 8.3 (21 reviews) | 9.3 (34 reviews) | 
| **Temporary, time-limited privilege** | 7.9 (20 reviews) | 9.4 (45 reviews) | 

#### Monitoring

| Feature | BeyondTrust Remote Support | StrongDM | 
|---|---|---|
| **Audit Logging** | 9.0 (24 reviews) | 8.8 (45 reviews) | 
| **Activity Logging** | 9.0 (24 reviews) | 8.9 (44 reviews) | 
| **Anomaly Detection** | 7.4 (19 reviews) | 6.7 (31 reviews) | 

#### Reporting

| Feature | BeyondTrust Remote Support | StrongDM | 
|---|---|---|
| **Audit log** | 9.1 (22 reviews) | 8.8 (44 reviews) | 
| **Reporting** | 9.1 (22 reviews) | 7.8 (40 reviews) | 

### Identity and Access Management (IAM)

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **StrongDM** | 8.6/10 | 32 |

#### Functionality

| Feature | BeyondTrust Remote Support | StrongDM | 
|---|---|---|
| **User provisioning** | Not enough data | 8.7 (30 reviews) | 
| **Password manager** | Not enough data | 7.6 (24 reviews) | 
| **Single Sign-on** | Not enough data | 9.1 (28 reviews) | 
| **Enforces policies** | Not enough data | 8.4 (28 reviews) | 
| **Authentication** | Not enough data | 9.4 (31 reviews) | 
| **Multi-factor authentication** | Not enough data | 9.1 (26 reviews) | 

####  Type

| Feature | BeyondTrust Remote Support | StrongDM | 
|---|---|---|
| **On-premises solution** | Not enough data | 8.3 (24 reviews) | 
| **Cloud-solution** | Not enough data | 9.1 (31 reviews) | 

####  Reporting

| Feature | BeyondTrust Remote Support | StrongDM | 
|---|---|---|
| **Tracking** | Not enough data | 8.3 (30 reviews) | 
| **Reporting** | Not enough data | 7.9 (29 reviews) | 
| **Access & Permission Change Reporting** | Not enough data | Not enough data | 
| **Compliance & Audit Trail Export** | Not enough data | Not enough data | 

#### Authentication & Authorization - Identity and Access Management (IAM)

| Feature | BeyondTrust Remote Support | StrongDM | 
|---|---|---|
| **Adaptive & Contextual Access Control** | Not enough data | Not enough data | 

#### Administration & Governance - Identity and Access Management (IAM)

| Feature | BeyondTrust Remote Support | StrongDM | 
|---|---|---|
| **Identity Lifecycle Management** | Not enough data | Not enough data | 
| **Self‑Service Account Management** | Not enough data | Not enough data | 

#### Generative AI - Identity and Access Management (IAM)

| Feature | BeyondTrust Remote Support | StrongDM | 
|---|---|---|
| **AI‑Driven Access Anomaly Detection** | Not enough data | Not enough data | 
| **Automated Policy Tuning** | Not enough data | Not enough data | 
| **Predictive Role Recommendations** | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 9.7/10 | 6 |
| **StrongDM** | N/A | N/A |

#### ServiceNow Apps

| Feature | BeyondTrust Remote Support | StrongDM | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 
| **Value** | 9.7 (5 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | BeyondTrust Remote Support | StrongDM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.7/10 | 138 |
| **StrongDM** | N/A | N/A |

#### Administration

| Feature | BeyondTrust Remote Support | StrongDM | 
|---|---|---|
| **Screen Sharing** | 9.5 (128 reviews) | Not enough data | 
| **File Sharing** | 9.2 (126 reviews) | Not enough data | 
| **Session Recording** | 9.0 (113 reviews) | Not enough data | 
| **Unattended Remote Access** | 8.9 (115 reviews) | Not enough data | 
| **Multi - Session Handling** | 9.0 (116 reviews) | Not enough data | 
| **Multi-Monitor Support** | 9.0 (123 reviews) | Not enough data | 

#### Maintenance

| Feature | BeyondTrust Remote Support | StrongDM | 
|---|---|---|
| **Remote Reboot** | 8.8 (112 reviews) | Not enough data | 
| **Remote Printing** | 7.8 (86 reviews) | Not enough data | 

#### Communication 

| Feature | BeyondTrust Remote Support | StrongDM | 
|---|---|---|
| **Text Chat** | 8.8 (117 reviews) | Not enough data | 
| **VoIP** | 7.2 (82 reviews) | Not enough data | 
| **Video Conference Call** | 7.3 (78 reviews) | Not enough data | 
| **Screen Annotations** | 8.5 (96 reviews) | Not enough data | 

#### Security

| Feature | BeyondTrust Remote Support | StrongDM | 
|---|---|---|
| **Data Encryption** | 9.1 (99 reviews) | Not enough data | 
| **Compliance** | 9.1 (111 reviews) | Not enough data | 

#### Device Support

| Feature | BeyondTrust Remote Support | StrongDM | 
|---|---|---|
| **Mobile Device Access** | 8.3 (94 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.9 (107 reviews) | Not enough data | 
| **Cross-Platform** | 8.9 (106 reviews) | Not enough data | 

#### Performance

| Feature | BeyondTrust Remote Support | StrongDM | 
|---|---|---|
| **Reporting** | 8.6 (105 reviews) | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.8/10 | 109 |
| **StrongDM** | N/A | N/A |

#### Administration

| Feature | BeyondTrust Remote Support | StrongDM | 
|---|---|---|
| **Usage Information** | 9.0 (92 reviews) | Not enough data | 
| **Integrations** | 8.5 (84 reviews) | Not enough data | 
| **Diagnostics** | 8.8 (91 reviews) | Not enough data | 
| **Session Recording** | 9.0 (86 reviews) | Not enough data | 
| **Session Transfer** | 9.1 (91 reviews) | Not enough data | 
| **Unattended Access** | 8.8 (88 reviews) | Not enough data | 
| **File Sharing** | 9.1 (98 reviews) | Not enough data | 

#### Platform

| Feature | BeyondTrust Remote Support | StrongDM | 
|---|---|---|
| **Cross-Platform Access** | 9.0 (91 reviews) | Not enough data | 
| **Mobile Device Access** | 8.1 (79 reviews) | Not enough data | 
| **Applications Management** | 8.5 (82 reviews) | Not enough data | 
| **Remote Device Control** | 9.3 (94 reviews) | Not enough data | 

#### Security

| Feature | BeyondTrust Remote Support | StrongDM | 
|---|---|---|
| **Remote Wipe** | 8.6 (63 reviews) | Not enough data | 
| **Device Management** | 8.7 (76 reviews) | Not enough data | 
| **Device Enrollment** | 8.7 (77 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Privileged Access Management (PAM) Software](https://www.g2.com/categories/privileged-access-management-pam)

**Unique to BeyondTrust Remote Support (3):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Remote Support Software](https://www.g2.com/categories/remote-support), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)

**Unique to StrongDM (1):** [Identity and Access Management (IAM) Software](https://www.g2.com/categories/identity-and-access-management-iam)


---
## Reviewer Demographics

### By Company Size

| Segment | BeyondTrust Remote Support | StrongDM | 
|---|---|---|
| **Small-Business** | 14.7% | 15.2% | 
| **Mid-Market** | 36.5% | 75.8% | 
| **Enterprise** | 48.8% | 9.1% | 

### By Industry

#### BeyondTrust Remote Support

- **Information Technology and Services:** 22.5%
- **Higher Education:** 11.2%
- **Hospital & Health Care:** 6.1%
- **Computer Software:** 4.8%
- **Computer & Network Security:** 4.3%
- **Government Administration:** 3.2%
- **Education Management:** 2.4%
- **Construction:** 2.4%
- **Financial Services:** 2.1%
- **Retail:** 2.1%
- **Other:** 38.8%

#### StrongDM

- **Computer Software:** 22.9%
- **Information Technology and Services:** 21.9%
- **Financial Services:** 15.6%
- **Computer & Network Security:** 6.3%
- **Marketing and Advertising:** 4.2%
- **Real Estate:** 3.1%
- **Insurance:** 3.1%
- **Automotive:** 2.1%
- **Higher Education:** 2.1%
- **Internet:** 2.1%
- **Other:** 16.7%

---
## Alternatives

### Alternatives to BeyondTrust Remote Support

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3958 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1091 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)
- [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) — 4.7/5 stars (199 reviews)

### Alternatives to StrongDM

- [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) — 4.5/5 stars (3971 reviews)
- [Teleport](https://www.g2.com/products/teleport/reviews) — 4.4/5 stars (109 reviews)
- [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) — 4.5/5 stars (909 reviews)
- [Okta](https://www.g2.com/products/okta/reviews) — 4.5/5 stars (1227 reviews)
- [Frontegg](https://www.g2.com/products/frontegg/reviews) — 4.8/5 stars (363 reviews)
- [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) — 4.5/5 stars (4002 reviews)
- [Paylocity](https://www.g2.com/products/paylocity/reviews) — 4.4/5 stars (5319 reviews)
- [1Password](https://www.g2.com/products/1password/reviews) — 4.6/5 stars (1795 reviews)
- [Rippling IT](https://www.g2.com/products/rippling-it/reviews) — 4.7/5 stars (1099 reviews)
- [NordPass Business](https://www.g2.com/products/nordpass-business/reviews) — 4.5/5 stars (642 reviews)

---
## Top Discussions

### BeyondTrust Remote Support

- Title: [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) — 2 comments
  > **Top comment:** "It can be used for RDP, Remote Screen Share, Chats...etc"
- Title: [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) — 1 comment
  > **Top comment:** "Remote Support Application"

### StrongDM

- Title: [Is strongDM a VPN?](https://www.g2.com/discussions/is-strongdm-a-vpn) — 1 comment
  > **Top comment:** "No"
- Title: [What does strongDM do?](https://www.g2.com/discussions/strongdm-what-does-strongdm-do) — 1 comment *(includes official response)*
  > **Top comment:** "strongDM is a People-First access platform that gives technical staff a direct route to the critical infrastructure they need to be their most productive...."
- Title: [What does strongDM do?](https://www.g2.com/discussions/what-does-strongdm-do) — 1 comment, 1 upvote
  > **Top comment:** "Good to go"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/beyondtrust-remote-support-vs-strongdm)