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Compare BeyondTrust Remote Support and Splashtop Remote Support 
At a Glance
Market Segments
Enterprise (49.2% of reviews)
Small-Business (61.6% of reviews)
Entry-Level Pricing
No pricing available
Starting at $22.00 1 Concurrent technician seat
BeyondTrust Remote Support
Star Rating
(369)4.7 out of 5
Market Segments
Enterprise (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportSplashtop Remote Support
Star Rating
(235)4.8 out of 5
Market Segments
Small-Business (61.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $22.00 1 Concurrent technician seat
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BeyondTrust Remote Support excels in its feature set, with users highlighting its screen recording capabilities as a significant advantage for troubleshooting. One user mentioned that it allows level 1 support to easily share video links with other support levels, enhancing collaboration.
- Users say that Splashtop Remote Support offers a very smooth and straightforward experience, particularly in terms of initial setup. Reviewers appreciate how easy it is to deploy on PCs and manage user access, making it a great fit for small businesses looking for efficiency.
- According to verified reviews, BeyondTrust Remote Support is praised for its comprehensive documentation and support team, which many users found to be extremely helpful during onboarding. This level of support can be crucial for teams that rely heavily on remote access for troubleshooting.
- Reviewers mention that Splashtop Remote Support stands out for its affordability, with one user noting significant cost savings compared to previous solutions. This makes it an attractive option for small businesses looking to manage expenses while still accessing robust remote support features.
- G2 reviewers highlight that BeyondTrust Remote Support has a strong focus on security and compliance, with high ratings in data encryption and compliance features. This is particularly important for enterprises that need to ensure their remote support tools meet stringent security standards.
- Users report that while Splashtop Remote Support is effective for basic remote access, it may not offer the same depth of features as BeyondTrust, particularly in areas like session recording and multi-session handling. This could be a consideration for teams that require more advanced functionalities.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableSplashtop Remote Support
Splashtop Remote Support
Starting at $22.00
1 Concurrent technician seat
An easy-to-use remote support solution that delivers multi-platform support and enables quick troubleshooting and resolution
- Custom branding of SOS App
- Multi-to-multi monitor
- User role and access management
Free Trial
BeyondTrust Remote Support
Free Trial is available
Splashtop Remote Support
Free Trial is available
Ratings
Meets Requirements
9.4
327
9.6
194
Ease of Use
9.3
329
9.5
194
Ease of Setup
8.7
224
9.5
165
Ease of Admin
9.0
204
9.4
151
Quality of Support
9.2
303
9.4
156
Has the product been a good partner in doing business?
9.4
199
9.6
145
Product Direction (% positive)
9.1
324
9.4
182
Features by Category
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
125
9.4
67
9.2
124
9.0
62
9.0
111
8.6
60
8.9
111
9.2
64
9.0
115
8.7
59
9.0
122
9.1
65
Maintenance
8.8
112
8.8
59
7.8
86
7.9
52
Communication
8.8
115
8.7
58
7.2
82
5.7
47
7.3
78
5.2
45
8.5
96
6.9
49
Security
9.0
97
8.6
56
9.1
108
8.5
56
Device Support
8.3
92
8.7
57
8.8
102
9.1
58
8.8
101
8.8
58
Performance
8.6
104
7.9
51
Generative AI
Not enough data
Feature Not Available
Incident Management
Not enough data
Feature Not Available
Not enough data
6.6
18
Not enough data
6.9
17
Not enough data
8.1
25
Not enough data
Feature Not Available
Reporting
Not enough data
8.0
20
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Access & Usability
Not enough data
8.8
50
Not enough data
Feature Not Available
Not enough data
7.0
19
Not enough data
7.7
19
Agentic AI - Service Desk
Not enough data
7.1
8
Not enough data
7.3
8
Not enough data
8.3
8
Not enough data
6.7
8
Not enough data
6.7
8
Not enough data
6.5
8
Not enough data
6.5
8
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
92
Not enough data
8.5
84
Not enough data
8.7
90
Not enough data
9.0
86
Not enough data
9.1
91
Not enough data
8.8
87
Not enough data
9.1
97
Not enough data
Platform
9.0
91
Not enough data
8.1
79
Not enough data
8.5
82
Not enough data
9.3
91
Not enough data
Security
8.6
63
Not enough data
8.7
76
Not enough data
8.7
77
Not enough data
Categories
Categories
Shared Categories
BeyondTrust Remote Support and Splashtop Remote Support are categorized as Remote Support
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps, Remote Desktop, and Privileged Access Management (PAM)
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Splashtop Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.1%
Higher Education
11.6%
Hospital & Health Care
6.1%
Computer Software
4.7%
Computer & Network Security
4.1%
Other
50.4%
Information Technology and Services
24.1%
Computer Software
7.6%
Computer & Network Security
6.3%
Construction
4.0%
Accounting
3.6%
Other
54.5%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
Splashtop Remote Support has no discussions with answers
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