# BeyondTrust Remote Support vs Splashtop Remote Support Comparison
---
## AI Generated Summary
- **G2 reviewers report** that BeyondTrust Remote Support excels in its **security features** , with users highlighting its end-to-end encryption and multi-factor authentication as key benefits. This focus on security makes it a preferred choice for enterprises that prioritize data protection.
- **Users say** that Splashtop Remote Support stands out for its **unattended access** capabilities, allowing IT teams to connect to devices anytime, anywhere. This feature is particularly appreciated by users who need flexibility in managing remote devices.
- **Reviewers mention** that BeyondTrust Remote Support offers a **user-friendly interface** that simplifies the process of starting and managing remote sessions. Many users find the deployment process straightforward, which enhances their overall experience.
- **According to verified reviews** , Splashtop Remote Support is praised for its **quick setup** and reliable performance. Users appreciate how smoothly it connects and facilitates troubleshooting, making it a solid choice for small businesses.
- **G2 reviewers highlight** that BeyondTrust Remote Support provides robust **file transfer speeds** , which users find essential for efficient remote support. This feature, combined with its strong security measures, makes it a comprehensive tool for enterprise environments.
- **Users report** that while Splashtop Remote Support is generally reliable, it has faced some **performance issues** over the years. However, many still find it meets their needs effectively, especially for straightforward remote access tasks.



| | BeyondTrust Remote Support | Splashtop Remote Support | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 388 | 274 | 
| **Largest Market Segment** | Enterprise (48.2% of reviews) | Small-Business (57.9% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $22.00 1 Concurrent technician seat | 

---
## Top Pros & Cons

### BeyondTrust Remote Support

Pros:
- Ease of Use (26 reviews)
- Remote Access (18 reviews)

Cons:
- Expensive (10 reviews)
- Pricing Issues (8 reviews)

### Splashtop Remote Support

Pros:
- Ease of Use (56 reviews)
- Remote Access (47 reviews)

Cons:
- Remote Access Issues (15 reviews)
- Missing Features (9 reviews)

---
## Ratings Comparison
| Rating | BeyondTrust Remote Support | Splashtop Remote Support | 
|---|---|---|
  | **Meets Requirements** | 9.4 (343 reviews) | 9.5 (216 reviews) | 
  | **Ease of Use** | 9.2 (344 reviews) | 9.5 (217 reviews) | 
  | **Ease of Setup** | 8.7 (239 reviews) | 9.4 (187 reviews) | 
  | **Ease of Admin** | 9.0 (206 reviews) | 9.4 (164 reviews) | 
  | **Quality of Support** | 9.2 (319 reviews) | 9.4 (176 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (201 reviews) | 9.5 (158 reviews) | 
  | **Product Direction (% positive)** | 9.2 (337 reviews) | 9.4 (202 reviews) | 

---
## Pricing

### BeyondTrust Remote Support

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Splashtop Remote Support

#### Entry-Level Pricing

Plan: Splashtop Remote Support

Price: Starting at $22.00 1 Concurrent technician seat

Description: An easy-to-use remote support solution that delivers multi-platform support and enables quick troubleshooting and resolution

Key Features:
- Custom branding of SOS App
- Multi-to-multi monitor
- User role and access management 

[Browse all 3 editions](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Privileged Access Management (PAM)

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.4/10 | 29 |
| **Splashtop Remote Support** | N/A | N/A |

#### Administration

| Feature | BeyondTrust Remote Support | Splashtop Remote Support | 
|---|---|---|
| **Policy, User, and Role Management** | 9.2 (26 reviews) | Not enough data | 
| **Approval Workflows** | 7.3 (22 reviews) | Not enough data | 
| **Automated Provisioning** | 8.0 (23 reviews) | Not enough data | 
| **Bulk Changes** | 7.8 (22 reviews) | Not enough data | 
| **Centralized Management** | 9.0 (24 reviews) | Not enough data | 
| **Self-Service Access Requests** | 7.3 (22 reviews) | Not enough data | 

#### Functionality

| Feature | BeyondTrust Remote Support | Splashtop Remote Support | 
|---|---|---|
| **Multi-Factor Authentication** | 9.0 (25 reviews) | Not enough data | 
| **Single Sign-On** | 9.3 (25 reviews) | Not enough data | 
| **BYOD support** | 8.1 (22 reviews) | Not enough data | 
| **Password Vault** | 7.7 (22 reviews) | Not enough data | 
| **Centralized management** | 9.0 (24 reviews) | Not enough data | 
| **Role-based security** | 9.0 (26 reviews) | Not enough data | 
| **Live notifications** | 8.0 (23 reviews) | Not enough data | 
| **Live session recording & playback** | 8.4 (22 reviews) | Not enough data | 
| **Hide passwords** | 8.4 (22 reviews) | Not enough data | 
| **Temporary, time-limited privilege** | 8.0 (21 reviews) | Not enough data | 

#### Monitoring

| Feature | BeyondTrust Remote Support | Splashtop Remote Support | 
|---|---|---|
| **Audit Logging** | 9.0 (25 reviews) | Not enough data | 
| **Activity Logging** | 9.0 (25 reviews) | Not enough data | 
| **Anomaly Detection** | 7.4 (20 reviews) | Not enough data | 

#### Reporting

| Feature | BeyondTrust Remote Support | Splashtop Remote Support | 
|---|---|---|
| **Audit log** | 8.9 (23 reviews) | Not enough data | 
| **Reporting** | 9.1 (23 reviews) | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 9.9/10 | 7 |
| **Splashtop Remote Support** | N/A | N/A |

#### ServiceNow Apps

| Feature | BeyondTrust Remote Support | Splashtop Remote Support | 
|---|---|---|
| **ServiceNow Integration** | 10.0 (5 reviews) | Not enough data | 
| **Value** | 9.7 (6 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | BeyondTrust Remote Support | Splashtop Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.7/10 | 142 |
| **Splashtop Remote Support** | 8.3/10 | 94 |

#### Administration

| Feature | BeyondTrust Remote Support | Splashtop Remote Support | 
|---|---|---|
| **Screen Sharing** | 9.5 (131 reviews) | 9.4 (81 reviews) | 
| **File Sharing** | 9.2 (128 reviews) | 9.0 (70 reviews) | 
| **Session Recording** | 9.0 (115 reviews) | 8.7 (62 reviews) | 
| **Unattended Remote Access** | 9.0 (116 reviews) | 9.3 (77 reviews) | 
| **Multi - Session Handling** | 9.0 (117 reviews) | 8.7 (61 reviews) | 
| **Multi-Monitor Support** | 9.0 (124 reviews) | 9.1 (72 reviews) | 

#### Maintenance

| Feature | BeyondTrust Remote Support | Splashtop Remote Support | 
|---|---|---|
| **Remote Reboot** | 8.8 (113 reviews) | 8.7 (62 reviews) | 
| **Remote Printing** | 7.8 (87 reviews) | 7.9 (53 reviews) | 

#### Communication 

| Feature | BeyondTrust Remote Support | Splashtop Remote Support | 
|---|---|---|
| **Text Chat** | 8.8 (118 reviews) | 8.8 (61 reviews) | 
| **VoIP** | 7.2 (83 reviews) | 5.8 (48 reviews) | 
| **Video Conference Call** | 7.3 (79 reviews) | 5.3 (46 reviews) | 
| **Screen Annotations** | 8.5 (97 reviews) | 7.0 (50 reviews) | 

#### Security

| Feature | BeyondTrust Remote Support | Splashtop Remote Support | 
|---|---|---|
| **Data Encryption** | 9.1 (101 reviews) | 8.7 (60 reviews) | 
| **Compliance** | 9.1 (113 reviews) | 8.6 (57 reviews) | 

#### Device Support

| Feature | BeyondTrust Remote Support | Splashtop Remote Support | 
|---|---|---|
| **Mobile Device Access** | 8.3 (96 reviews) | 8.8 (59 reviews) | 
| **Multi-Platform Support** | 8.9 (109 reviews) | 9.2 (60 reviews) | 
| **Cross-Platform** | 8.9 (108 reviews) | 8.8 (59 reviews) | 

#### Performance

| Feature | BeyondTrust Remote Support | Splashtop Remote Support | 
|---|---|---|
| **Reporting** | 8.6 (107 reviews) | 7.9 (52 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **Splashtop Remote Support** | 7.3/10 | 80 |

#### Incident Management

| Feature | BeyondTrust Remote Support | Splashtop Remote Support | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | Feature Not Available | 
| **Ticket Prioritization** | Not enough data | 6.6 (18 reviews) | 
| **Ticket Notifications** | Not enough data | 6.9 (17 reviews) | 
| **Knowledge Base** | Not enough data | 8.1 (25 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | Feature Not Available | 

#### Reporting

| Feature | BeyondTrust Remote Support | Splashtop Remote Support | 
|---|---|---|
| **Dashboards** | Not enough data | 8.2 (23 reviews) | 
| **Time Tracking** | Not enough data | Feature Not Available | 
| **Surveys** | Not enough data | Feature Not Available | 

#### Access & Usability

| Feature | BeyondTrust Remote Support | Splashtop Remote Support | 
|---|---|---|
| **Mobile** | Not enough data | 8.8 (50 reviews) | 
| **Self Service** | Not enough data | Feature Not Available | 
| **Active Directory** | Not enough data | 7.0 (19 reviews) | 
| **Multi-Channel Access** | Not enough data | 7.8 (20 reviews) | 

#### Agentic AI - Service Desk

| Feature | BeyondTrust Remote Support | Splashtop Remote Support | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.0 (9 reviews) | 
| **Multi-step Planning** | Not enough data | 7.6 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (9 reviews) | 
| **Adaptive Learning** | Not enough data | 6.7 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.7 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 6.5 (8 reviews) | 
| **Decision Making** | Not enough data | 6.5 (8 reviews) | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.8/10 | 110 |
| **Splashtop Remote Support** | N/A | N/A |

#### Administration

| Feature | BeyondTrust Remote Support | Splashtop Remote Support | 
|---|---|---|
| **Usage Information** | 9.0 (93 reviews) | Not enough data | 
| **Integrations** | 8.5 (85 reviews) | Not enough data | 
| **Diagnostics** | 8.8 (92 reviews) | Not enough data | 
| **Session Recording** | 9.0 (87 reviews) | Not enough data | 
| **Session Transfer** | 9.1 (92 reviews) | Not enough data | 
| **Unattended Access** | 8.8 (89 reviews) | Not enough data | 
| **File Sharing** | 9.1 (99 reviews) | Not enough data | 

#### Platform

| Feature | BeyondTrust Remote Support | Splashtop Remote Support | 
|---|---|---|
| **Cross-Platform Access** | 9.0 (92 reviews) | Not enough data | 
| **Mobile Device Access** | 8.1 (80 reviews) | Not enough data | 
| **Applications Management** | 8.5 (83 reviews) | Not enough data | 
| **Remote Device Control** | 9.3 (95 reviews) | Not enough data | 

#### Security

| Feature | BeyondTrust Remote Support | Splashtop Remote Support | 
|---|---|---|
| **Remote Wipe** | 8.6 (64 reviews) | Not enough data | 
| **Device Management** | 8.7 (77 reviews) | Not enough data | 
| **Device Enrollment** | 8.7 (78 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Remote Support Software](https://www.g2.com/categories/remote-support)

**Unique to BeyondTrust Remote Support (3):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Privileged Access Management (PAM) Software](https://www.g2.com/categories/privileged-access-management-pam)

**Unique to Splashtop Remote Support (2):** [Service Desk Software](https://www.g2.com/categories/service-desk), [Patch Management Software](https://www.g2.com/categories/patch-management)


---
## Reviewer Demographics

### By Company Size

| Segment | BeyondTrust Remote Support | Splashtop Remote Support | 
|---|---|---|
| **Small-Business** | 14.8% | 57.9% | 
| **Mid-Market** | 36.9% | 38.2% | 
| **Enterprise** | 48.2% | 3.9% | 

### By Industry

#### BeyondTrust Remote Support

- **Information Technology and Services:** 22.5%
- **Higher Education:** 11.1%
- **Hospital & Health Care:** 6.1%
- **Computer Software:** 4.8%
- **Computer & Network Security:** 4.2%
- **Government Administration:** 3.2%
- **Consumer Goods:** 2.4%
- **Construction:** 2.4%
- **Education Management:** 2.4%
- **Retail:** 2.1%
- **Other:** 38.9%

#### Splashtop Remote Support

- **Information Technology and Services:** 21.9%
- **Computer & Network Security:** 6.9%
- **Computer Software:** 6.9%
- **Accounting:** 4.5%
- **Construction:** 3.6%
- **Hospital & Health Care:** 3.6%
- **Retail:** 2.8%
- **Higher Education:** 2.8%
- **Non-Profit Organization Management:** 2.8%
- **Telecommunications:** 2.4%
- **Other:** 41.7%

---
## Alternatives

### Alternatives to BeyondTrust Remote Support

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4116 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1102 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (715 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (504 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (518 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (209 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)
- [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) — 4.7/5 stars (199 reviews)

### Alternatives to Splashtop Remote Support

- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4116 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (209 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1102 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4999 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (504 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1240 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1345 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (715 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (667 reviews)

---
## Top Discussions

### BeyondTrust Remote Support

- Title: [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) — 2 comments
  > **Top comment:** "It can be used for RDP, Remote Screen Share, Chats...etc"
- Title: [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) — 1 comment
  > **Top comment:** "Remote Support Application"

### Splashtop Remote Support

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/beyondtrust-remote-support-vs-splashtop-inc-splashtop-remote-support)