# BeyondTrust Remote Support vs Segura 360° Privilege Platform Comparison
---
## AI Generated Summary
- **G2 reviewers report** that BeyondTrust Remote Support excels in its **chat functionality** , which is described as "excellent and genuinely helpful for end users." This feature enhances communication during remote sessions, making it easier for IT teams to assist users effectively.
- **Users say** that Segura 360° Privilege Platform offers a **comprehensive, all-in-one approach** that simplifies managing the privileged access lifecycle. Reviewers appreciate its intuitive interface, which balances quick deployment with robust security, making it a valuable tool for cybersecurity.
- **According to verified reviews** , BeyondTrust Remote Support is praised for its **auditable remote actions** , allowing IT engineers to easily review what was done during sessions. This transparency is crucial for maintaining security and accountability in remote support scenarios.
- **Reviewers mention** that Segura 360° Privilege Platform significantly improves day-to-day operations by **centralizing multiple accesses** in one place. This feature streamlines workflows and enhances security, making it easier for teams to manage privileged access efficiently.
- **G2 reviewers highlight** that BeyondTrust Remote Support is continuously evolving, with new features being developed based on user feedback. This responsiveness to user needs is seen as a strong point, indicating a commitment to improving the user experience over time.
- **Users report** that while Segura 360° Privilege Platform has a higher star rating, BeyondTrust Remote Support has a larger volume of reviews, suggesting a broader user base and potentially more reliable insights into its performance and usability in real-world scenarios.



| | BeyondTrust Remote Support | Segura 360° Privilege Platform | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 384 | 74 | 
| **Largest Market Segment** | Enterprise (48.8% of reviews) | Enterprise (67.1% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### BeyondTrust Remote Support

Pros:
- Ease of Use (22 reviews)
- Remote Access (13 reviews)

Cons:
- Expensive (7 reviews)
- Complexity (5 reviews)

### Segura 360° Privilege Platform

Pros:
- Ease of Use (16 reviews)
- Security (14 reviews)

Cons:
- Complex Coding (2 reviews)
- Limited Reporting (2 reviews)

---
## Ratings Comparison
| Rating | BeyondTrust Remote Support | Segura 360° Privilege Platform | 
|---|---|---|
  | **Meets Requirements** | 9.4 (339 reviews) | 9.4 (72 reviews) | 
  | **Ease of Use** | 9.2 (340 reviews) | 9.3 (72 reviews) | 
  | **Ease of Setup** | 8.7 (235 reviews) | 9.2 (64 reviews) | 
  | **Ease of Admin** | 9.0 (205 reviews) | 9.2 (49 reviews) | 
  | **Quality of Support** | 9.2 (315 reviews) | 9.6 (71 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (200 reviews) | 9.7 (49 reviews) | 
  | **Product Direction (% positive)** | 9.2 (333 reviews) | 10.0 (72 reviews) | 

---
## Pricing

### BeyondTrust Remote Support

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Segura 360° Privilege Platform

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Privileged Access Management (PAM)

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.4/10 | 28 |
| **Segura 360° Privilege Platform** | 9.4/10 | 70 |

#### Administration

| Feature | BeyondTrust Remote Support | Segura 360° Privilege Platform | 
|---|---|---|
| **Policy, User, and Role Management** | 9.1 (25 reviews) | 9.4 (69 reviews) | 
| **Approval Workflows** | 7.6 (21 reviews) | 9.4 (67 reviews) | 
| **Automated Provisioning** | 7.9 (22 reviews) | 9.3 (67 reviews) | 
| **Bulk Changes** | 7.7 (21 reviews) | 9.2 (66 reviews) | 
| **Centralized Management** | 8.9 (23 reviews) | 9.5 (67 reviews) | 
| **Self-Service Access Requests** | 7.2 (21 reviews) | 9.3 (66 reviews) | 

#### Functionality

| Feature | BeyondTrust Remote Support | Segura 360° Privilege Platform | 
|---|---|---|
| **Multi-Factor Authentication** | 9.0 (24 reviews) | 9.7 (67 reviews) | 
| **Single Sign-On** | 9.3 (24 reviews) | 9.4 (67 reviews) | 
| **BYOD support** | 8.1 (21 reviews) | 8.9 (66 reviews) | 
| **Password Vault** | 8.0 (21 reviews) | 9.8 (67 reviews) | 
| **Centralized management** | 9.0 (23 reviews) | 9.7 (68 reviews) | 
| **Role-based security** | 9.1 (25 reviews) | 9.3 (66 reviews) | 
| **Live notifications** | 8.1 (22 reviews) | 9.1 (66 reviews) | 
| **Live session recording & playback** | 8.3 (21 reviews) | 9.2 (67 reviews) | 
| **Hide passwords** | 8.3 (21 reviews) | 9.6 (66 reviews) | 
| **Temporary, time-limited privilege** | 7.9 (20 reviews) | 9.6 (66 reviews) | 

#### Monitoring

| Feature | BeyondTrust Remote Support | Segura 360° Privilege Platform | 
|---|---|---|
| **Audit Logging** | 9.0 (24 reviews) | 9.5 (67 reviews) | 
| **Activity Logging** | 9.0 (24 reviews) | 9.4 (67 reviews) | 
| **Anomaly Detection** | 7.4 (19 reviews) | 8.9 (65 reviews) | 

#### Reporting

| Feature | BeyondTrust Remote Support | Segura 360° Privilege Platform | 
|---|---|---|
| **Audit log** | 9.1 (22 reviews) | 9.4 (68 reviews) | 
| **Reporting** | 9.1 (22 reviews) | 9.2 (66 reviews) | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 9.7/10 | 6 |
| **Segura 360° Privilege Platform** | N/A | N/A |

#### ServiceNow Apps

| Feature | BeyondTrust Remote Support | Segura 360° Privilege Platform | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 
| **Value** | 9.7 (5 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | BeyondTrust Remote Support | Segura 360° Privilege Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.7/10 | 138 |
| **Segura 360° Privilege Platform** | N/A | N/A |

#### Administration

| Feature | BeyondTrust Remote Support | Segura 360° Privilege Platform | 
|---|---|---|
| **Screen Sharing** | 9.5 (128 reviews) | Not enough data | 
| **File Sharing** | 9.2 (126 reviews) | Not enough data | 
| **Session Recording** | 9.0 (113 reviews) | Not enough data | 
| **Unattended Remote Access** | 8.9 (115 reviews) | Not enough data | 
| **Multi - Session Handling** | 9.0 (116 reviews) | Not enough data | 
| **Multi-Monitor Support** | 9.0 (123 reviews) | Not enough data | 

#### Maintenance

| Feature | BeyondTrust Remote Support | Segura 360° Privilege Platform | 
|---|---|---|
| **Remote Reboot** | 8.8 (112 reviews) | Not enough data | 
| **Remote Printing** | 7.8 (86 reviews) | Not enough data | 

#### Communication 

| Feature | BeyondTrust Remote Support | Segura 360° Privilege Platform | 
|---|---|---|
| **Text Chat** | 8.8 (117 reviews) | Not enough data | 
| **VoIP** | 7.2 (82 reviews) | Not enough data | 
| **Video Conference Call** | 7.3 (78 reviews) | Not enough data | 
| **Screen Annotations** | 8.5 (96 reviews) | Not enough data | 

#### Security

| Feature | BeyondTrust Remote Support | Segura 360° Privilege Platform | 
|---|---|---|
| **Data Encryption** | 9.1 (99 reviews) | Not enough data | 
| **Compliance** | 9.1 (111 reviews) | Not enough data | 

#### Device Support

| Feature | BeyondTrust Remote Support | Segura 360° Privilege Platform | 
|---|---|---|
| **Mobile Device Access** | 8.3 (94 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.9 (107 reviews) | Not enough data | 
| **Cross-Platform** | 8.9 (106 reviews) | Not enough data | 

#### Performance

| Feature | BeyondTrust Remote Support | Segura 360° Privilege Platform | 
|---|---|---|
| **Reporting** | 8.6 (105 reviews) | Not enough data | 

### Certificate Lifecycle Management (CLM)

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **Segura 360° Privilege Platform** | N/A | N/A |

#### Functionality

| Feature | BeyondTrust Remote Support | Segura 360° Privilege Platform | 
|---|---|---|
| **Certificate Discovery** | Not enough data | Not enough data | 
| **Expiration Monitoring** | Not enough data | Not enough data | 
| **Automated Certificate Operations** | Not enough data | Not enough data | 
| **Policy And Role-Based Access Controls** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 
| **Protocol Support** | Not enough data | Not enough data | 
| **Reporting And Search** | Not enough data | Not enough data | 
| **Audit And Enforcement** | Not enough data | Not enough data | 
| **Key Storage** | Not enough data | Not enough data | 

### AWS Marketplace

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **Segura 360° Privilege Platform** | N/A | N/A |

#### Agentic AI - AWS Marketplace

| Feature | BeyondTrust Remote Support | Segura 360° Privilege Platform | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.8/10 | 109 |
| **Segura 360° Privilege Platform** | N/A | N/A |

#### Administration

| Feature | BeyondTrust Remote Support | Segura 360° Privilege Platform | 
|---|---|---|
| **Usage Information** | 9.0 (92 reviews) | Not enough data | 
| **Integrations** | 8.5 (84 reviews) | Not enough data | 
| **Diagnostics** | 8.8 (91 reviews) | Not enough data | 
| **Session Recording** | 9.0 (86 reviews) | Not enough data | 
| **Session Transfer** | 9.1 (91 reviews) | Not enough data | 
| **Unattended Access** | 8.8 (88 reviews) | Not enough data | 
| **File Sharing** | 9.1 (98 reviews) | Not enough data | 

#### Platform

| Feature | BeyondTrust Remote Support | Segura 360° Privilege Platform | 
|---|---|---|
| **Cross-Platform Access** | 9.0 (91 reviews) | Not enough data | 
| **Mobile Device Access** | 8.1 (79 reviews) | Not enough data | 
| **Applications Management** | 8.5 (82 reviews) | Not enough data | 
| **Remote Device Control** | 9.3 (94 reviews) | Not enough data | 

#### Security

| Feature | BeyondTrust Remote Support | Segura 360° Privilege Platform | 
|---|---|---|
| **Remote Wipe** | 8.6 (63 reviews) | Not enough data | 
| **Device Management** | 8.7 (76 reviews) | Not enough data | 
| **Device Enrollment** | 8.7 (77 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Privileged Access Management (PAM) Software](https://www.g2.com/categories/privileged-access-management-pam)

**Unique to BeyondTrust Remote Support (3):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Remote Support Software](https://www.g2.com/categories/remote-support), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)

**Unique to Segura 360° Privilege Platform (2):** [AWS Marketplace Software](https://www.g2.com/categories/aws-marketplace), [Certificate Lifecycle Management (CLM) Software](https://www.g2.com/categories/certificate-lifecycle-management-clm)


---
## Reviewer Demographics

### By Company Size

| Segment | BeyondTrust Remote Support | Segura 360° Privilege Platform | 
|---|---|---|
| **Small-Business** | 14.7% | 9.6% | 
| **Mid-Market** | 36.5% | 23.3% | 
| **Enterprise** | 48.8% | 67.1% | 

### By Industry

#### BeyondTrust Remote Support

- **Information Technology and Services:** 22.5%
- **Higher Education:** 11.2%
- **Hospital & Health Care:** 6.1%
- **Computer Software:** 4.8%
- **Computer & Network Security:** 4.3%
- **Government Administration:** 3.2%
- **Education Management:** 2.4%
- **Construction:** 2.4%
- **Financial Services:** 2.1%
- **Retail:** 2.1%
- **Other:** 38.8%

#### Segura 360° Privilege Platform

- **Telecommunications:** 20.5%
- **Government Administration:** 17.8%
- **Information Technology and Services:** 11.0%
- **Computer & Network Security:** 8.2%
- **Financial Services:** 5.5%
- **Hospital & Health Care:** 4.1%
- **Government Relations:** 4.1%
- **Banking:** 2.7%
- **Education Management:** 2.7%
- **Accounting:** 1.4%
- **Other:** 21.9%

---
## Alternatives

### Alternatives to BeyondTrust Remote Support

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3957 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1090 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (500 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)
- [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) — 4.7/5 stars (199 reviews)

### Alternatives to Segura 360° Privilege Platform

- [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) — 4.5/5 stars (909 reviews)
- [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) — 4.5/5 stars (3970 reviews)
- [Cloudflare Application Security and Performance](https://www.g2.com/products/cloudflare-application-security-and-performance/reviews) — 4.5/5 stars (601 reviews)
- [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) — 4.5/5 stars (4001 reviews)
- [BetterCloud](https://www.g2.com/products/bettercloud/reviews) — 4.4/5 stars (482 reviews)
- [CyberArk Privileged Access Manager](https://www.g2.com/products/cyberark-privileged-access-manager/reviews) — 4.4/5 stars (71 reviews)
- [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) — 4.7/5 stars (199 reviews)
- [Sectigo Certificate Manager](https://www.g2.com/products/sectigo-certificate-manager/reviews) — 4.5/5 stars (184 reviews)
- [Teleport](https://www.g2.com/products/teleport/reviews) — 4.4/5 stars (109 reviews)
- [Ping Identity](https://www.g2.com/products/ping-identity/reviews) — 4.4/5 stars (118 reviews)

---
## Top Discussions

### BeyondTrust Remote Support

- Title: [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) — 2 comments
  > **Top comment:** "It can be used for RDP, Remote Screen Share, Chats...etc"
- Title: [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) — 1 comment
  > **Top comment:** "Remote Support Application"

### Segura 360° Privilege Platform

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/beyondtrust-remote-support-vs-segura-360-privilege-platform)