Compare BeyondTrust Remote Support and Remote Desktop Services 
At a Glance
Market Segments
Enterprise (49.3% of reviews)
Small-Business (33.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BeyondTrust Remote Support
Star Rating
(378)4.7 out of 5
Market Segments
Enterprise (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportRemote Desktop Services
Star Rating
(140)4.5 out of 5
Market Segments
Small-Business (33.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Remote Desktop ServicesSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BeyondTrust Remote Support excels in user experience, particularly highlighting its chat functionality as excellent and genuinely helpful for end users. This feature, along with the ability to log and audit every remote action, makes it a favorite among IT professionals.
- Users say that Remote Desktop Services offers a user-friendly interface, making it easy to set up and navigate. Reviewers appreciate its ability to maintain consistency across users in an organization, which facilitates collaboration effectively.
- According to verified reviews, BeyondTrust Remote Support has a higher overall satisfaction rating compared to Remote Desktop Services, with users praising its continuous evolution and responsiveness to feedback through user support groups. This adaptability is seen as a significant advantage.
- Reviewers mention that while BeyondTrust Remote Support has a slight edge in ease of use and administrative capabilities, Remote Desktop Services is still regarded as a solid choice for small businesses, particularly for its straightforward setup process.
- Users highlight that BeyondTrust Remote Support's features like session recording and file sharing are particularly robust, enhancing the overall remote support experience. In contrast, Remote Desktop Services, while effective, does not offer the same level of advanced features.
- G2 reviewers note that BeyondTrust Remote Support's quality of support is notably higher, with users appreciating the prompt assistance and resources available. Meanwhile, Remote Desktop Services has received mixed feedback regarding support quality, indicating room for improvement in this area.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableRemote Desktop Services
No pricing availableFree Trial
BeyondTrust Remote Support
Free Trial is available
Remote Desktop Services
No trial information availableRatings
Meets Requirements
9.4
333
9.1
134
Ease of Use
9.2
335
9.1
134
Ease of Setup
8.7
230
8.9
40
Ease of Admin
9.0
205
8.9
39
Quality of Support
9.2
309
8.5
97
Has the product been a good partner in doing business?
9.4
200
9.1
34
Product Direction (% positive)
9.2
330
8.2
132
Features by Category
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
126
Not enough data
9.2
126
Not enough data
9.0
112
Not enough data
9.0
113
Not enough data
9.0
116
Not enough data
9.0
123
Not enough data
Maintenance
8.8
112
Not enough data
7.8
86
Not enough data
Communication
8.8
117
Not enough data
7.2
82
Not enough data
7.3
78
Not enough data
8.5
96
Not enough data
Security
9.0
98
Not enough data
9.1
109
Not enough data
Device Support
8.3
92
Not enough data
8.8
104
Not enough data
8.9
104
Not enough data
Performance
8.6
105
Not enough data
Administration
9.0
92
8.8
53
8.5
84
8.5
49
8.7
90
8.5
50
9.0
86
8.4
42
9.1
91
8.4
44
8.8
88
8.0
47
9.1
97
8.9
54
Platform
9.0
91
9.1
50
8.1
79
8.0
35
8.5
82
8.7
51
9.3
93
9.0
56
Security
8.6
63
8.1
42
8.7
76
8.5
48
8.7
77
8.0
42
Categories
Categories
Shared Categories
BeyondTrust Remote Support and Remote Desktop Services are categorized as Remote Desktop
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps, Remote Support, and Privileged Access Management (PAM)
Remote Desktop Services has no unique categories
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Remote Desktop Services
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.8%
Higher Education
11.4%
Hospital & Health Care
6.0%
Computer Software
4.6%
Computer & Network Security
4.1%
Other
51.2%
Information Technology and Services
15.8%
Computer Software
10.8%
Computer Networking
7.9%
Computer & Network Security
6.5%
Non-Profit Organization Management
5.0%
Other
54.0%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
Remote Desktop Services has no discussions with answers
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