Compare BeyondTrust Remote Support and Remote Desktop Service 
At a Glance
Market Segments
Enterprise (49.3% of reviews)
Mid-Market (53.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BeyondTrust Remote Support
Star Rating
(378)4.7 out of 5
Market Segments
Enterprise (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportRemote Desktop Service
Star Rating
(13)4.3 out of 5
Market Segments
Mid-Market (53.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Remote Desktop ServiceSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BeyondTrust Remote Support excels in user experience, with a high satisfaction rating reflecting its intuitive interface and robust features. Users appreciate the excellent chat functionality and the ability to log every remote action, making it easy to audit and review actions taken during support sessions.
- Users say that Remote Desktop Service provides a convenient solution for remote work, especially during the pandemic. Many find it easy to access and configure, allowing seamless connections from various devices running Windows, which is a significant advantage for those needing flexibility.
- According to verified reviews, BeyondTrust Remote Support stands out for its strong support quality, with users highlighting the responsiveness and helpfulness of the support team. This is contrasted with Remote Desktop Service, which, while functional, has received mixed feedback regarding its support capabilities.
- Reviewers mention that BeyondTrust Remote Support is continuously evolving, with new features being developed based on user feedback from support webinars. This commitment to improvement is a key differentiator compared to Remote Desktop Service, which has not shown the same level of innovation recently.
- G2 reviewers highlight that BeyondTrust Remote Support offers superior session management features, such as session recording and session transfer, which enhance the overall support experience. In contrast, Remote Desktop Service lacks these advanced functionalities, which can limit its effectiveness in complex support scenarios.
- Users report that while Remote Desktop Service is stable and reliable for basic remote access, it may not meet the needs of users requiring more advanced features. BeyondTrust Remote Support, on the other hand, is praised for its comprehensive toolset that supports a wide range of IT support tasks, making it a better fit for enterprise environments.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableRemote Desktop Service
No pricing availableFree Trial
BeyondTrust Remote Support
Free Trial is available
Remote Desktop Service
No trial information availableRatings
Meets Requirements
9.4
333
8.8
11
Ease of Use
9.2
335
8.5
11
Ease of Setup
8.7
230
Not enough data
Ease of Admin
9.0
205
Not enough data
Quality of Support
9.2
309
8.6
7
Has the product been a good partner in doing business?
9.4
200
Not enough data
Product Direction (% positive)
9.2
330
5.8
11
Features by Category
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
126
Not enough data
9.2
126
Not enough data
9.0
112
Not enough data
9.0
113
Not enough data
9.0
116
Not enough data
9.0
123
Not enough data
Maintenance
8.8
112
Not enough data
7.8
86
Not enough data
Communication
8.8
117
Not enough data
7.2
82
Not enough data
7.3
78
Not enough data
8.5
96
Not enough data
Security
9.0
98
Not enough data
9.1
109
Not enough data
Device Support
8.3
92
Not enough data
8.8
104
Not enough data
8.9
104
Not enough data
Performance
8.6
105
Not enough data
Administration
9.0
92
9.2
8
8.5
84
9.2
6
8.7
90
7.3
5
9.0
86
5.8
6
9.1
91
7.4
7
8.8
88
8.0
5
9.1
97
7.4
9
Platform
9.0
91
5.5
7
8.1
79
7.8
6
8.5
82
9.0
8
9.3
93
9.5
7
Security
8.6
63
6.9
6
8.7
76
8.6
7
8.7
77
8.6
7
Categories
Categories
Shared Categories
BeyondTrust Remote Support and Remote Desktop Service are categorized as Remote Desktop
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps, Remote Support, and Privileged Access Management (PAM)
Remote Desktop Service has no unique categories
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Remote Desktop Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.8%
Higher Education
11.4%
Hospital & Health Care
6.0%
Computer Software
4.6%
Computer & Network Security
4.1%
Other
51.2%
Computer Software
23.1%
Telecommunications
7.7%
Staffing and Recruiting
7.7%
Retail
7.7%
Professional Training & Coaching
7.7%
Other
46.2%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
Remote Desktop Service has no discussions with answers
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