Introducing G2.ai, the future of software buying.Try now
Compare BeyondTrust Remote Support and RealVNC 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
SetMe
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Foxpass by Splashtop
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
FixMe.IT
Visit Website
At a Glance
Market Segments
Enterprise (49.2% of reviews)
Small-Business (55.5% of reviews)
Entry-Level Pricing
No pricing available
$8.25 1 Concurrent Session Per Month
BeyondTrust Remote Support
Star Rating
(369)4.7 out of 5
Market Segments
Enterprise (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportRealVNC
Star Rating
(439)4.7 out of 5
Market Segments
Small-Business (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
$8.25 1 Concurrent Session Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BeyondTrust Remote Support excels in "Session Recording" with a score of 9.0, while RealVNC falls short with a score of 6.8. Reviewers mention that the ability to record sessions is crucial for compliance and training purposes.
- Reviewers mention that BeyondTrust's "Multi-Monitor Support" is rated at 9.0, providing a seamless experience for users managing multiple screens, whereas RealVNC's score of 8.3 indicates room for improvement in this area.
- G2 users highlight BeyondTrust's "Centralized Management" feature with a score of 9.0, which simplifies administration tasks, while RealVNC's score of 8.4 suggests it may not be as robust in managing multiple users and sessions effectively.
- Users on G2 report that BeyondTrust's "Approval Workflows" feature, rated at 7.6, could be more intuitive compared to RealVNC's higher score of 8.0, indicating that RealVNC may offer a more user-friendly experience in managing access requests.
- Reviewers say that BeyondTrust's "File Sharing" feature is rated at 9.1, which is significantly higher than RealVNC's score of 8.7, emphasizing the importance of efficient file transfer during remote sessions.
- Users report that BeyondTrust's "Multi-Factor Authentication" feature, rated at 9.0, enhances security, while RealVNC's security measures, although adequate, do not match the same level of user confidence, reflecting a score of 8.6.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableRealVNC
Essentials
$8.25
1 Concurrent Session Per Month
For individuals needing access to a handful of devices.
- Includes 3 managed devices
- 1 licensed user only
- Unlimited concurrent connections (to managed devices)
Free Trial
BeyondTrust Remote Support
Free Trial is available
RealVNC
Free Trial is available
Ratings
Meets Requirements
9.4
327
9.3
372
Ease of Use
9.3
329
9.4
375
Ease of Setup
8.7
224
9.0
246
Ease of Admin
9.0
204
9.2
241
Quality of Support
9.2
303
9.1
283
Has the product been a good partner in doing business?
9.4
199
9.3
233
Product Direction (% positive)
9.1
324
8.7
370
Features by Category
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
125
9.2
17
9.2
124
8.5
17
9.0
111
6.9
12
8.9
111
8.9
18
9.0
115
8.7
13
9.0
122
8.4
18
Maintenance
8.8
112
8.9
16
7.8
86
8.8
14
Communication
8.8
115
8.3
15
7.2
82
Feature Not Available
7.3
78
Feature Not Available
8.5
96
Feature Not Available
Security
9.0
97
8.6
17
9.1
108
7.9
14
Device Support
8.3
92
8.5
12
8.8
102
8.7
15
8.8
101
8.9
15
Performance
8.6
104
6.7
13
Administration
9.0
92
8.8
145
8.5
84
8.4
118
8.7
90
8.3
115
9.0
86
7.8
56
9.1
91
Feature Not Available
8.8
87
9.1
151
9.1
97
8.7
146
Platform
9.0
91
9.3
156
8.1
79
9.2
96
8.5
82
Feature Not Available
9.3
91
9.5
181
Security
8.6
63
Feature Not Available
8.7
76
Feature Not Available
8.7
77
Feature Not Available
Categories
Categories
Shared Categories
BeyondTrust Remote Support and RealVNC are categorized as Remote Support and Remote Desktop
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps and Privileged Access Management (PAM)
RealVNC has no unique categories
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RealVNC
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.1%
Higher Education
11.6%
Hospital & Health Care
6.1%
Computer Software
4.7%
Computer & Network Security
4.1%
Other
50.4%
Information Technology and Services
12.5%
Computer Software
6.3%
Hospital & Health Care
3.4%
Accounting
2.9%
Mechanical or Industrial Engineering
2.6%
Other
72.4%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
Is there an easy way to transfer files between server and viewer computers. currently i use email.
3 Comments
PS
This functionality is built into the software. From the toolbar, click on the "Double Arrows" which is for File Transfers. Note that file transfer isn’t...Read more
How can I automatically start VNC Server on a Mac to enable remote login after restart?
3 Comments
JR
This has been driving me crazy since around when you posted this question originally. In case you never figured it out, or others find this post (it was the...Read more
?
2 Comments
LC
You can download a trial version for free, but to use the VNC server, you need to buy a license and register.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
