Compare BeyondTrust Remote Support and RealVNC 
At a Glance
Market Segments
Enterprise (49.2% of reviews)
Small-Business (55.4% of reviews)
Entry-Level Pricing
No pricing available
$8.25 1 Concurrent Session Per Month
BeyondTrust Remote Support
Star Rating
(377)4.7 out of 5
Market Segments
Enterprise (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportRealVNC
Star Rating
(438)4.7 out of 5
Market Segments
Small-Business (55.4% of reviews)
Pros & Cons
Entry-Level Pricing
$8.25 1 Concurrent Session Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BeyondTrust Remote Support excels in its chat functionality, which is described as excellent and genuinely helpful for end users. This feature, along with the ability to log and audit every remote action, makes it a preferred choice for IT professionals who value transparency and accountability.
- Users say that RealVNC stands out for its robustness in connectivity, even in low internet conditions. Reviewers appreciate the high-quality screen sharing capabilities, which facilitate effective presentations and collaboration among team members.
- According to verified reviews, BeyondTrust Remote Support is noted for its intuitive onboarding process, making it easier for teams to get started quickly. Users have highlighted the software's evolution, with new features being developed based on user feedback, enhancing its overall usability.
- Reviewers mention that RealVNC offers a simple setup experience, which is particularly appealing for small businesses. Its security features, including end-to-end encryption and multi-factor authentication, are also praised for keeping sessions secure without complicating routine access.
- G2 reviewers highlight that BeyondTrust Remote Support provides superior session recording capabilities, which are essential for compliance and training purposes. This feature, along with its strong support for multi-session handling, makes it a robust tool for enterprise environments.
- Users report that while RealVNC has a solid performance in remote device control, it faces challenges in areas like session recording and file sharing, where BeyondTrust Remote Support tends to outperform, offering a more comprehensive suite of features for remote support needs.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableRealVNC
Essentials
$8.25
1 Concurrent Session Per Month
For individuals needing access to a handful of devices.
- Includes 3 managed devices
- 1 licensed user only
- Unlimited concurrent connections (to managed devices)
Free Trial
BeyondTrust Remote Support
Free Trial is available
RealVNC
Free Trial is available
Ratings
Meets Requirements
9.4
332
9.3
371
Ease of Use
9.3
334
9.3
374
Ease of Setup
8.7
229
9.0
245
Ease of Admin
9.0
205
9.2
241
Quality of Support
9.2
308
9.1
282
Has the product been a good partner in doing business?
9.4
200
9.3
233
Product Direction (% positive)
9.1
329
8.7
369
Features by Category
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
125
9.2
17
9.2
125
8.5
17
9.0
112
6.9
12
9.0
113
8.9
18
9.0
116
8.7
13
9.0
123
8.4
18
Maintenance
8.8
112
8.9
16
7.8
86
8.8
14
Communication
8.8
117
8.3
15
7.2
82
Feature Not Available
7.3
78
Feature Not Available
8.5
96
Feature Not Available
Security
9.0
98
8.6
17
9.1
109
7.9
14
Device Support
8.3
92
8.5
12
8.8
104
8.7
15
8.9
104
8.9
15
Performance
8.6
105
6.7
13
Administration
9.0
92
8.8
144
8.5
84
8.4
117
8.7
90
8.3
114
9.0
86
7.8
55
9.1
91
Feature Not Available
8.8
88
9.1
150
9.1
97
8.7
145
Platform
9.0
91
9.3
155
8.1
79
9.2
95
8.5
82
Feature Not Available
9.3
93
9.5
180
Security
8.6
63
Feature Not Available
8.7
76
Feature Not Available
8.7
77
Feature Not Available
Categories
Categories
Shared Categories
BeyondTrust Remote Support and RealVNC are categorized as Remote Support and Remote Desktop
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps and Privileged Access Management (PAM)
RealVNC has no unique categories
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RealVNC
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.8%
Higher Education
11.4%
Hospital & Health Care
6.0%
Computer Software
4.6%
Computer & Network Security
4.1%
Other
51.1%
Information Technology and Services
12.3%
Computer Software
6.3%
Hospital & Health Care
3.4%
Accounting
2.9%
Marketing and Advertising
2.7%
Other
72.5%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
Is there an easy way to transfer files between server and viewer computers. currently i use email.
3 Comments
PS
This functionality is built into the software. From the toolbar, click on the "Double Arrows" which is for File Transfers. Note that file transfer isn’t...Read more
How can I automatically start VNC Server on a Mac to enable remote login after restart?
3 Comments
JR
This has been driving me crazy since around when you posted this question originally. In case you never figured it out, or others find this post (it was the...Read more
Is either an iPhone or Android OS version available? Can I show clients my screen?
2 Comments
JM
There is a VNC client available on iPhone and Android. Although it works only one direction. You can control a computer running VNC Server, but you cannot...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
