2026 Best Software Awards are here!See the list
Compare BeyondTrust Remote Support and Radmin 
Featured Products
At a Glance
Market Segments
Enterprise (49.2% of reviews)
Enterprise (38.5% of reviews)
Entry-Level Pricing
No pricing available
$49 Single remote computer
BeyondTrust Remote Support
Star Rating
(376)4.7 out of 5
Market Segments
Enterprise (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportRadmin
Star Rating
(13)4.4 out of 5
Market Segments
Enterprise (38.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$49 Single remote computer
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BeyondTrust Remote Support excels in user satisfaction, with many praising its chat functionality as excellent and genuinely helpful for end users. This feature, along with the ability to log and audit every remote action, makes it a preferred choice for IT professionals.
- Users say that Radmin offers a fast remote connection, which allows them to work more efficiently when accessing customer computers. However, while speed is a strong point, it lacks some of the advanced features that BeyondTrust provides, such as comprehensive session logging.
- Reviewers mention that BeyondTrust Remote Support is continuously evolving, with new features being developed based on user feedback from support groups. This responsiveness to user needs enhances its overall value and usability, making it a strong contender in the market.
- According to verified reviews, Radmin is noted for its user-friendly interface and ease of installation, which appeals to those looking for a straightforward remote access solution. However, it may not meet the complex needs of larger enterprises as effectively as BeyondTrust.
- G2 reviewers highlight that BeyondTrust Remote Support offers superior support quality, with users appreciating the prompt assistance and resources available. In contrast, Radmin's support has received mixed feedback, with some users finding it less responsive.
- Users report that BeyondTrust's features, such as session recording and file sharing, are highly rated, contributing to a more comprehensive remote support experience. Radmin, while functional, does not provide the same level of feature richness, which may limit its appeal for users needing advanced capabilities.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableRadmin
Radmin 3 – Standard license
$49
Single remote computer
One Radmin 3 Standard license allows user to control a single remote PC from an unlimited number of machines regardless of location. Two Radmin Standard licenses are needed for two PCs, etc.
Free Trial
BeyondTrust Remote Support
Free Trial is available
Radmin
Free Trial is available
Ratings
Meets Requirements
9.4
331
8.8
11
Ease of Use
9.3
333
9.1
11
Ease of Setup
8.7
228
7.5
6
Ease of Admin
9.0
205
Not enough data
Quality of Support
9.2
307
7.3
10
Has the product been a good partner in doing business?
9.4
200
Not enough data
Product Direction (% positive)
9.1
328
5.8
11
Features by Category
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
125
8.9
6
9.2
125
8.6
6
9.0
111
7.0
5
9.0
113
9.0
5
9.0
115
Not enough data
9.0
123
8.7
5
Maintenance
8.8
112
8.7
5
7.8
86
Not enough data
Communication
8.8
117
Not enough data
7.2
82
Not enough data
7.3
78
Not enough data
8.5
96
Not enough data
Security
9.0
98
6.7
5
9.1
108
Not enough data
Device Support
8.3
92
Not enough data
8.8
103
Not enough data
8.9
103
Not enough data
Performance
8.6
105
Not enough data
Administration
9.0
92
Not enough data
8.5
84
Not enough data
8.7
90
Not enough data
9.0
86
Not enough data
9.1
91
Not enough data
8.8
88
Not enough data
9.1
97
Not enough data
Platform
9.0
91
Not enough data
8.1
79
Not enough data
8.5
82
Not enough data
9.3
93
Not enough data
Security
8.6
63
Not enough data
8.7
76
Not enough data
8.7
77
Not enough data
Categories
Categories
Shared Categories
BeyondTrust Remote Support and Radmin are categorized as Remote Support
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps, Remote Desktop, and Privileged Access Management (PAM)
Radmin has no unique categories
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Radmin
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.9%
Higher Education
11.4%
Hospital & Health Care
6.0%
Computer Software
4.6%
Computer & Network Security
4.1%
Other
51.0%
Public Safety
7.7%
Mechanical or Industrial Engineering
7.7%
Machinery
7.7%
Insurance
7.7%
Information Technology and Services
7.7%
Other
61.5%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
Radmin has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
