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At a Glance
Market Segments
Enterprise (49.2% of reviews)
Enterprise (41.7% of reviews)
Entry-Level Pricing
No pricing available
$49 Single remote computer
BeyondTrust Remote Support
Star Rating
(369)4.7 out of 5
Market Segments
Enterprise (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportRadmin
Star Rating
(12)4.4 out of 5
Market Segments
Enterprise (41.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$49 Single remote computer
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BeyondTrust Remote Support excels in "Quality of Support" with a score of 9.3, while Radmin falls short with a score of 7.9, indicating that BeyondTrust offers more reliable assistance when users encounter issues.
- Reviewers mention that BeyondTrust's "Centralized Management" feature scores 9.0, making it easier for administrators to manage multiple sessions and users, whereas Radmin's management capabilities are less robust, impacting efficiency.
- G2 users highlight BeyondTrust's superior "Session Recording" feature, scoring 9.0, which is crucial for compliance and training, while Radmin lacks this functionality, making it less suitable for organizations that prioritize these aspects.
- Users on G2 appreciate BeyondTrust's "Multi-Factor Authentication" scoring 9.0, enhancing security, while Radmin's security features, including data encryption, are rated lower at 6.7, raising concerns for users focused on data protection.
- Reviewers say that BeyondTrust's "Unattended Remote Access" feature, with a score of 8.9, allows for seamless support without user intervention, a feature that Radmin does not match in effectiveness, which can hinder remote support scenarios.
- Users report that BeyondTrust's "Approval Workflows" score of 7.6 is more effective than Radmin's offerings, which can streamline processes and improve user experience, making BeyondTrust a better choice for organizations needing structured access management.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableRadmin
Radmin 3 – Standard license
$49
Single remote computer
One Radmin 3 Standard license allows user to control a single remote PC from an unlimited number of machines regardless of location. Two Radmin Standard licenses are needed for two PCs, etc.
Free Trial
BeyondTrust Remote Support
Free Trial is available
Radmin
Free Trial is available
Ratings
Meets Requirements
9.4
327
8.8
10
Ease of Use
9.3
329
9.2
10
Ease of Setup
8.7
224
8.3
5
Ease of Admin
9.0
204
Not enough data
Quality of Support
9.2
303
7.6
9
Has the product been a good partner in doing business?
9.4
199
Not enough data
Product Direction (% positive)
9.1
324
6.5
10
Features by Category
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
125
8.9
6
9.2
124
8.6
6
9.0
111
7.0
5
8.9
111
Not enough data
9.0
115
Not enough data
9.0
122
8.7
5
Maintenance
8.8
112
8.7
5
7.8
86
Not enough data
Communication
8.8
115
Not enough data
7.2
82
Not enough data
7.3
78
Not enough data
8.5
96
Not enough data
Security
9.0
97
6.7
5
9.1
108
Not enough data
Device Support
8.3
92
Not enough data
8.8
102
Not enough data
8.8
101
Not enough data
Performance
8.6
104
Not enough data
Administration
9.0
92
Not enough data
8.5
84
Not enough data
8.7
90
Not enough data
9.0
86
Not enough data
9.1
91
Not enough data
8.8
87
Not enough data
9.1
97
Not enough data
Platform
9.0
91
Not enough data
8.1
79
Not enough data
8.5
82
Not enough data
9.3
91
Not enough data
Security
8.6
63
Not enough data
8.7
76
Not enough data
8.7
77
Not enough data
Categories
Categories
Shared Categories
BeyondTrust Remote Support and Radmin are categorized as Remote Support
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps, Remote Desktop, and Privileged Access Management (PAM)
Radmin has no unique categories
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Radmin
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.1%
Higher Education
11.6%
Hospital & Health Care
6.1%
Computer Software
4.7%
Computer & Network Security
4.1%
Other
50.4%
Mechanical or Industrial Engineering
8.3%
Machinery
8.3%
Insurance
8.3%
Information Technology and Services
8.3%
Hospital & Health Care
8.3%
Other
58.3%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
Radmin has no discussions with answers
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