Compare BeyondTrust Remote Support and N-able Take Control 
At a Glance
Market Segments
Enterprise (49.3% of reviews)
Small-Business (69.6% of reviews)
Entry-Level Pricing
No pricing available
$19 month
BeyondTrust Remote Support
Star Rating
(378)4.7 out of 5
Market Segments
Enterprise (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportN-able Take Control
Star Rating
(150)4.5 out of 5
Market Segments
Small-Business (69.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19 month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BeyondTrust Remote Support excels in user satisfaction, reflected in its higher overall ratings and recent positive feedback. Users appreciate the excellent chat functionality that enhances communication during remote sessions, making it genuinely helpful for end users.
- Users say that N-able Take Control is particularly user-friendly when it comes to adding endpoints for remote assistance. The ability to generate a short link or code for end users simplifies the connection process, which is a significant advantage for technicians needing quick access.
- Reviewers mention that BeyondTrust Remote Support offers robust logging and auditing features, allowing IT engineers to easily review actions taken during remote sessions. This level of transparency is highly valued, especially in enterprise environments where accountability is crucial.
- According to verified reviews, N-able Take Control shines with its background remote access capabilities, enabling technicians to troubleshoot without disrupting the target device's work. This feature is particularly praised for its effectiveness in maintaining productivity during support sessions.
- Users highlight that BeyondTrust Remote Support is continuously evolving, with new features being developed based on user feedback from support groups. This responsiveness to user needs indicates a commitment to improving the product, which is a significant plus for long-term users.
- Reviewers note that while N-able Take Control has a solid set of features for troubleshooting, it faces challenges in areas like session recording and video conferencing, where BeyondTrust Remote Support tends to perform better. This difference may influence users who prioritize comprehensive session documentation.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableN-able Take Control
Take Control annual contract
$19
month
USD if billed annually. One concurrent user per license. Other currencies available - EUR, GBP, AUD, NZD, CAD, SEK, ZAR
- Attended and unattended support
- Connections typically in under eight seconds
- Support for iOS and Android mobile devices (included)
Free Trial
BeyondTrust Remote Support
Free Trial is available
N-able Take Control
Free Trial is available
Ratings
Meets Requirements
9.4
333
9.2
95
Ease of Use
9.2
335
9.1
97
Ease of Setup
8.7
230
9.0
78
Ease of Admin
9.0
205
9.0
74
Quality of Support
9.2
309
8.7
85
Has the product been a good partner in doing business?
9.4
200
8.6
68
Product Direction (% positive)
9.2
330
8.8
89
Features by Category
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
126
9.4
18
9.2
126
9.0
17
9.0
112
7.9
16
9.0
113
9.8
16
9.0
116
9.1
17
9.0
123
8.5
17
Maintenance
8.8
112
9.4
18
7.8
86
8.0
16
Communication
8.8
117
8.6
17
7.2
82
6.0
14
7.3
78
5.7
14
8.5
96
6.0
14
Security
9.0
98
8.1
16
9.1
109
8.3
16
Device Support
8.3
92
6.2
13
8.8
104
8.5
17
8.9
104
8.3
17
Performance
8.6
105
8.2
16
Administration
9.0
92
Not enough data
8.5
84
Not enough data
8.7
90
Not enough data
9.0
86
Not enough data
9.1
91
Not enough data
8.8
88
Not enough data
9.1
97
Not enough data
Platform
9.0
91
Not enough data
8.1
79
Not enough data
8.5
82
Not enough data
9.3
93
Not enough data
Security
8.6
63
Not enough data
8.7
76
Not enough data
8.7
77
Not enough data
Categories
Categories
Shared Categories
BeyondTrust Remote Support and N-able Take Control are categorized as Remote Support
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps, Remote Desktop, and Privileged Access Management (PAM)
N-able Take Control has no unique categories
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
N-able Take Control
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.8%
Higher Education
11.4%
Hospital & Health Care
6.0%
Computer Software
4.6%
Computer & Network Security
4.1%
Other
51.2%
Information Technology and Services
48.6%
Computer & Network Security
9.4%
Computer Networking
6.5%
Computer Software
4.3%
Accounting
2.9%
Other
28.3%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
N-able Take Control has no discussions with answers
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