# BeyondTrust Remote Support vs MobaXTerm Comparison
---
## AI Generated Summary
- **G2 reviewers report** that BeyondTrust Remote Support excels in providing a comprehensive logging and auditing system, which is particularly appreciated by IT professionals. Users highlight the **chat functionality** as being genuinely helpful for end users, enhancing the overall support experience.
- **Users say** MobaXTerm stands out for its intuitive and organized interface, making it easy to manage multiple RDP connections. Reviewers appreciate the **tab-based layout** that allows for seamless switching between sessions, which is crucial for those handling several SSH connections simultaneously.
- **According to verified reviews** , BeyondTrust Remote Support has a higher overall satisfaction score, reflecting its strong performance in areas like **quality of support** and **product direction**. Users note that the software is continuously evolving based on feedback from end-user support groups, which fosters a sense of partnership.
- **Reviewers mention** that while MobaXTerm offers a solid user experience, it sometimes lacks the advanced features found in BeyondTrust Remote Support, such as detailed session recording and remote wipe capabilities, which are essential for organizations with stringent security requirements.
- **Users highlight** that BeyondTrust Remote Support's ease of use is complemented by its robust features, including a command line interface that enhances functionality for technical users. This combination makes it a preferred choice for enterprises looking for reliable remote support solutions.
- **G2 reviewers note** that MobaXTerm's strengths lie in its simplicity and ease of setup, with many users finding it straightforward to get started. However, some express a desire for more advanced features that could enhance its utility in complex IT environments.



| | BeyondTrust Remote Support | MobaXTerm | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 384 | 109 | 
| **Largest Market Segment** | Enterprise (48.8% of reviews) | Mid-Market (45.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### BeyondTrust Remote Support

Pros:
- Ease of Use (26 reviews)
- Remote Access (18 reviews)

Cons:
- Expensive (10 reviews)
- Pricing Issues (8 reviews)

### MobaXTerm

Pros:
- Ease of Use (2 reviews)
- File Transfer (2 reviews)

Cons:
- Information Deficiency (1 reviews)
- Limited Customization (1 reviews)

---
## Ratings Comparison
| Rating | BeyondTrust Remote Support | MobaXTerm | 
|---|---|---|
  | **Meets Requirements** | 9.4 (339 reviews) | 9.5 (84 reviews) | 
  | **Ease of Use** | 9.2 (340 reviews) | 9.4 (85 reviews) | 
  | **Ease of Setup** | 8.7 (235 reviews) | 9.2 (23 reviews) | 
  | **Ease of Admin** | 9.0 (205 reviews) | 9.6 (15 reviews) | 
  | **Quality of Support** | 9.2 (315 reviews) | 8.3 (62 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (200 reviews) | 9.3 (14 reviews) | 
  | **Product Direction (% positive)** | 9.2 (333 reviews) | 8.4 (80 reviews) | 

---
## Pricing

### BeyondTrust Remote Support

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### MobaXTerm

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Terminal Emulator

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **MobaXTerm** | 7.9/10 | 59 |

#### Performance

| Feature | BeyondTrust Remote Support | MobaXTerm | 
|---|---|---|
| **Plugins** | Not enough data | 8.4 (35 reviews) | 
| **Resource Usage** | Not enough data | 8.6 (40 reviews) | 
| **Latency** | Not enough data | 8.6 (41 reviews) | 

#### Operating System

| Feature | BeyondTrust Remote Support | MobaXTerm | 
|---|---|---|
| **Linux Support** | Not enough data | 8.2 (39 reviews) | 
| **Windows Support** | Not enough data | 8.9 (44 reviews) | 
| **Mac Support** | Not enough data | 6.8 (26 reviews) | 
| **Unix Support** | Not enough data | 7.9 (13 reviews) | 

#### User Interface

| Feature | BeyondTrust Remote Support | MobaXTerm | 
|---|---|---|
| **Scrolling** | Not enough data | 9.1 (42 reviews) | 
| **Customization** | Not enough data | 8.9 (40 reviews) | 
| **Logging** | Not enough data | 9.1 (41 reviews) | 
| **Command-line interface** | Not enough data | 9.4 (43 reviews) | 

#### Licensing 

| Feature | BeyondTrust Remote Support | MobaXTerm | 
|---|---|---|
| **Concurrent Licensing** | Not enough data | 7.2 (13 reviews) | 
| **Subscription Licensing** | Not enough data | 6.7 (11 reviews) | 
| **Named User Licensing** | Not enough data | 7.5 (12 reviews) | 
| **Perpetual Licensing** | Not enough data | 7.1 (12 reviews) | 

#### Security

| Feature | BeyondTrust Remote Support | MobaXTerm | 
|---|---|---|
| **Multifactor Authentication (MFA)** | Not enough data | 6.9 (13 reviews) | 
| **Secure Sockets Layer encryption** | Not enough data | 7.3 (13 reviews) | 
| **Portal Access ** | Not enough data | 7.4 (13 reviews) | 
| **SAML Service Provider Integration** | Not enough data | 7.3 (13 reviews) | 

#### Functionality

| Feature | BeyondTrust Remote Support | MobaXTerm | 
|---|---|---|
| **Robotic Process Automation (RPA)** | Not enough data | 6.8 (12 reviews) | 
| **Replication** | Not enough data | 7.1 (12 reviews) | 

### Privileged Access Management (PAM)

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.4/10 | 28 |
| **MobaXTerm** | N/A | N/A |

#### Administration

| Feature | BeyondTrust Remote Support | MobaXTerm | 
|---|---|---|
| **Policy, User, and Role Management** | 9.1 (25 reviews) | Not enough data | 
| **Approval Workflows** | 7.6 (21 reviews) | Not enough data | 
| **Automated Provisioning** | 7.9 (22 reviews) | Not enough data | 
| **Bulk Changes** | 7.7 (21 reviews) | Not enough data | 
| **Centralized Management** | 8.9 (23 reviews) | Not enough data | 
| **Self-Service Access Requests** | 7.2 (21 reviews) | Not enough data | 

#### Functionality

| Feature | BeyondTrust Remote Support | MobaXTerm | 
|---|---|---|
| **Multi-Factor Authentication** | 9.0 (24 reviews) | Not enough data | 
| **Single Sign-On** | 9.3 (24 reviews) | Not enough data | 
| **BYOD support** | 8.1 (21 reviews) | Not enough data | 
| **Password Vault** | 8.0 (21 reviews) | Not enough data | 
| **Centralized management** | 9.0 (23 reviews) | Not enough data | 
| **Role-based security** | 9.1 (25 reviews) | Not enough data | 
| **Live notifications** | 8.1 (22 reviews) | Not enough data | 
| **Live session recording & playback** | 8.3 (21 reviews) | Not enough data | 
| **Hide passwords** | 8.3 (21 reviews) | Not enough data | 
| **Temporary, time-limited privilege** | 7.9 (20 reviews) | Not enough data | 

#### Monitoring

| Feature | BeyondTrust Remote Support | MobaXTerm | 
|---|---|---|
| **Audit Logging** | 9.0 (24 reviews) | Not enough data | 
| **Activity Logging** | 9.0 (24 reviews) | Not enough data | 
| **Anomaly Detection** | 7.4 (19 reviews) | Not enough data | 

#### Reporting

| Feature | BeyondTrust Remote Support | MobaXTerm | 
|---|---|---|
| **Audit log** | 9.1 (22 reviews) | Not enough data | 
| **Reporting** | 9.1 (22 reviews) | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 9.7/10 | 6 |
| **MobaXTerm** | N/A | N/A |

#### ServiceNow Apps

| Feature | BeyondTrust Remote Support | MobaXTerm | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 
| **Value** | 9.7 (5 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | BeyondTrust Remote Support | MobaXTerm | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.7/10 | 138 |
| **MobaXTerm** | N/A | N/A |

#### Administration

| Feature | BeyondTrust Remote Support | MobaXTerm | 
|---|---|---|
| **Screen Sharing** | 9.5 (128 reviews) | Not enough data | 
| **File Sharing** | 9.2 (126 reviews) | Not enough data | 
| **Session Recording** | 9.0 (113 reviews) | Not enough data | 
| **Unattended Remote Access** | 8.9 (115 reviews) | Not enough data | 
| **Multi - Session Handling** | 9.0 (116 reviews) | Not enough data | 
| **Multi-Monitor Support** | 9.0 (123 reviews) | Not enough data | 

#### Maintenance

| Feature | BeyondTrust Remote Support | MobaXTerm | 
|---|---|---|
| **Remote Reboot** | 8.8 (112 reviews) | Not enough data | 
| **Remote Printing** | 7.8 (86 reviews) | Not enough data | 

#### Communication 

| Feature | BeyondTrust Remote Support | MobaXTerm | 
|---|---|---|
| **Text Chat** | 8.8 (117 reviews) | Not enough data | 
| **VoIP** | 7.2 (82 reviews) | Not enough data | 
| **Video Conference Call** | 7.3 (78 reviews) | Not enough data | 
| **Screen Annotations** | 8.5 (96 reviews) | Not enough data | 

#### Security

| Feature | BeyondTrust Remote Support | MobaXTerm | 
|---|---|---|
| **Data Encryption** | 9.1 (99 reviews) | Not enough data | 
| **Compliance** | 9.1 (111 reviews) | Not enough data | 

#### Device Support

| Feature | BeyondTrust Remote Support | MobaXTerm | 
|---|---|---|
| **Mobile Device Access** | 8.3 (94 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.9 (107 reviews) | Not enough data | 
| **Cross-Platform** | 8.9 (106 reviews) | Not enough data | 

#### Performance

| Feature | BeyondTrust Remote Support | MobaXTerm | 
|---|---|---|
| **Reporting** | 8.6 (105 reviews) | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.8/10 | 109 |
| **MobaXTerm** | 8.3/10 | 68 |

#### Administration

| Feature | BeyondTrust Remote Support | MobaXTerm | 
|---|---|---|
| **Usage Information** | 9.0 (92 reviews) | 8.6 (50 reviews) | 
| **Integrations** | 8.5 (84 reviews) | 8.3 (46 reviews) | 
| **Diagnostics** | 8.8 (91 reviews) | 8.3 (41 reviews) | 
| **Session Recording** | 9.0 (86 reviews) | 8.1 (42 reviews) | 
| **Session Transfer** | 9.1 (91 reviews) | 8.6 (45 reviews) | 
| **Unattended Access** | 8.8 (88 reviews) | 8.2 (42 reviews) | 
| **File Sharing** | 9.1 (98 reviews) | 8.8 (51 reviews) | 

#### Platform

| Feature | BeyondTrust Remote Support | MobaXTerm | 
|---|---|---|
| **Cross-Platform Access** | 9.0 (91 reviews) | 7.8 (50 reviews) | 
| **Mobile Device Access** | 8.1 (79 reviews) | 6.9 (36 reviews) | 
| **Applications Management** | 8.5 (82 reviews) | 8.0 (41 reviews) | 
| **Remote Device Control** | 9.3 (94 reviews) | 8.9 (47 reviews) | 

#### Security

| Feature | BeyondTrust Remote Support | MobaXTerm | 
|---|---|---|
| **Remote Wipe** | 8.6 (63 reviews) | 8.3 (31 reviews) | 
| **Device Management** | 8.7 (76 reviews) | 8.5 (35 reviews) | 
| **Device Enrollment** | 8.7 (77 reviews) | 8.7 (32 reviews) | 

---
## Categories
**Shared Categories (1):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)

**Unique to BeyondTrust Remote Support (3):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Remote Support Software](https://www.g2.com/categories/remote-support), [Privileged Access Management (PAM) Software](https://www.g2.com/categories/privileged-access-management-pam)

**Unique to MobaXTerm (1):** [Terminal Emulator Software](https://www.g2.com/categories/terminal-emulator)


---
## Reviewer Demographics

### By Company Size

| Segment | BeyondTrust Remote Support | MobaXTerm | 
|---|---|---|
| **Small-Business** | 14.7% | 30.0% | 
| **Mid-Market** | 36.5% | 45.0% | 
| **Enterprise** | 48.8% | 25.0% | 

### By Industry

#### BeyondTrust Remote Support

- **Information Technology and Services:** 22.5%
- **Higher Education:** 11.2%
- **Hospital & Health Care:** 6.1%
- **Computer Software:** 4.8%
- **Computer & Network Security:** 4.3%
- **Government Administration:** 3.2%
- **Education Management:** 2.4%
- **Construction:** 2.4%
- **Financial Services:** 2.1%
- **Retail:** 2.1%
- **Other:** 38.8%

#### MobaXTerm

- **Information Technology and Services:** 31.0%
- **Computer Software:** 21.0%
- **Telecommunications:** 5.0%
- **Financial Services:** 4.0%
- **Research:** 4.0%
- **Higher Education:** 3.0%
- **Insurance:** 3.0%
- **Computer Networking:** 3.0%
- **E-Learning:** 2.0%
- **Computer & Network Security:** 2.0%
- **Other:** 22.0%

---
## Alternatives

### Alternatives to BeyondTrust Remote Support

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3938 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1090 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (693 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (500 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)
- [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) — 4.7/5 stars (199 reviews)

### Alternatives to MobaXTerm

- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [PuTTY](https://www.g2.com/products/putty/reviews) — 4.5/5 stars (350 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3938 reviews)
- [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) — 4.7/5 stars (199 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1090 reviews)
- [Remote Desktop Services](https://www.g2.com/products/remote-desktop-services/reviews) — 4.5/5 stars (140 reviews)
- [SecureCRT](https://www.g2.com/products/securecrt/reviews) — 4.8/5 stars (54 reviews)
- [iTerm2](https://www.g2.com/products/iterm2/reviews) — 4.7/5 stars (51 reviews)
- [TeraTerm](https://www.g2.com/products/teraterm/reviews) — 4.4/5 stars (18 reviews)
- [XShell](https://www.g2.com/products/xshell/reviews) — 4.4/5 stars (12 reviews)

---
## Top Discussions

### BeyondTrust Remote Support

- Title: [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) — 2 comments
  > **Top comment:** "It can be used for RDP, Remote Screen Share, Chats...etc"
- Title: [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) — 1 comment
  > **Top comment:** "Remote Support Application"

### MobaXTerm

- Title: [Why MobaXterm is better than PuTTY?](https://www.g2.com/discussions/why-mobaxterm-is-better-than-putty) — 2 comments
  > **Top comment:** "Tabbed terminals - enter same command to all at once (Multi-Execution)
Simultaneous viewing of 2 or 4 terminals into vertical/horizontal split
X..."
- Title: [Is MobaXterm free?](https://www.g2.com/discussions/is-mobaxterm-free) — 2 comments
  > **Top comment:** "Yes"
- Title: [What is MobaXTerm used for?](https://www.g2.com/discussions/mobaxterm-what-is-mobaxterm-used-for) — 1 comment
  > **Top comment:** "To connect with remote machines , it's a remote connective tool with many additional features compared to putty"
- Title: [What is MobaXterm?](https://www.g2.com/discussions/what-is-mobaxterm) — 1 comment
  > **Top comment:** "Its help to connect SSH. And also provide file/folder structure by which you can download file and upload file."
- Title: [What is MobaXterm used for?](https://www.g2.com/discussions/what-is-mobaxterm-used-for) — 1 comment
  > **Top comment:** "It is a software used to take remote connections with devices. "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/beyondtrust-remote-support-vs-mobaxterm)