# BeyondTrust Remote Support vs Microsoft Quick Assist Comparison
---
## AI Generated Summary
- **G2 reviewers report** that BeyondTrust Remote Support excels in its **chat functionality** , which is described as excellent and genuinely helpful for end users. This feature, along with the ability to log and audit every remote action, makes it a strong choice for IT professionals who value accountability and transparency in their support processes.
- **Users say** that Microsoft Quick Assist stands out for its **ease of use** and quick setup, as it is built directly into Windows. This eliminates the need for additional installations, making it incredibly convenient for users who need immediate support without the hassle of extra software.
- **Reviewers mention** that BeyondTrust Remote Support is continuously evolving, with new features being developed based on user feedback from support groups. This responsiveness to user needs indicates a commitment to improving the product, which can be a significant advantage for organizations looking for a long-term partner.
- **According to verified reviews** , Microsoft Quick Assist is praised for its **fast connectivity** and the ability to share screens or transfer files with just a few clicks. This simplicity is particularly beneficial for users who require quick assistance without complicated procedures.
- **G2 reviewers highlight** that BeyondTrust Remote Support offers robust features like **session recording** and **file sharing** , which are rated highly by users. These capabilities are essential for teams that need to maintain records of support sessions and facilitate efficient collaboration.
- **Users report** that while Microsoft Quick Assist is effective for small businesses, BeyondTrust Remote Support is better suited for larger enterprises, as it provides more comprehensive features tailored to complex organizational needs. This makes BeyondTrust a preferred choice for IT teams managing extensive support operations.



| | BeyondTrust Remote Support | Microsoft Quick Assist | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 384 | 31 | 
| **Largest Market Segment** | Enterprise (48.8% of reviews) | Small-Business (44.8% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### BeyondTrust Remote Support

Pros:
- Ease of Use (26 reviews)
- Remote Access (18 reviews)

Cons:
- Expensive (10 reviews)
- Pricing Issues (8 reviews)

### Microsoft Quick Assist

Pros:
- Ease of Use (1 reviews)
- Easy Setup (1 reviews)


---
## Ratings Comparison
| Rating | BeyondTrust Remote Support | Microsoft Quick Assist | 
|---|---|---|
  | **Meets Requirements** | 9.4 (339 reviews) | 8.8 (19 reviews) | 
  | **Ease of Use** | 9.2 (340 reviews) | 9.6 (19 reviews) | 
  | **Ease of Setup** | 8.7 (235 reviews) | 9.6 (8 reviews) | 
  | **Ease of Admin** | 9.0 (205 reviews) | 9.7 (5 reviews) | 
  | **Quality of Support** | 9.2 (315 reviews) | 9.0 (16 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (200 reviews) | Not enough data | 
  | **Product Direction (% positive)** | 9.2 (333 reviews) | 8.7 (18 reviews) | 

---
## Pricing

### BeyondTrust Remote Support

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Microsoft Quick Assist

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Privileged Access Management (PAM)

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.4/10 | 28 |
| **Microsoft Quick Assist** | N/A | N/A |

#### Administration

| Feature | BeyondTrust Remote Support | Microsoft Quick Assist | 
|---|---|---|
| **Policy, User, and Role Management** | 9.1 (25 reviews) | Not enough data | 
| **Approval Workflows** | 7.6 (21 reviews) | Not enough data | 
| **Automated Provisioning** | 7.9 (22 reviews) | Not enough data | 
| **Bulk Changes** | 7.7 (21 reviews) | Not enough data | 
| **Centralized Management** | 8.9 (23 reviews) | Not enough data | 
| **Self-Service Access Requests** | 7.2 (21 reviews) | Not enough data | 

#### Functionality

| Feature | BeyondTrust Remote Support | Microsoft Quick Assist | 
|---|---|---|
| **Multi-Factor Authentication** | 9.0 (24 reviews) | Not enough data | 
| **Single Sign-On** | 9.3 (24 reviews) | Not enough data | 
| **BYOD support** | 8.1 (21 reviews) | Not enough data | 
| **Password Vault** | 8.0 (21 reviews) | Not enough data | 
| **Centralized management** | 9.0 (23 reviews) | Not enough data | 
| **Role-based security** | 9.1 (25 reviews) | Not enough data | 
| **Live notifications** | 8.1 (22 reviews) | Not enough data | 
| **Live session recording & playback** | 8.3 (21 reviews) | Not enough data | 
| **Hide passwords** | 8.3 (21 reviews) | Not enough data | 
| **Temporary, time-limited privilege** | 7.9 (20 reviews) | Not enough data | 

#### Monitoring

| Feature | BeyondTrust Remote Support | Microsoft Quick Assist | 
|---|---|---|
| **Audit Logging** | 9.0 (24 reviews) | Not enough data | 
| **Activity Logging** | 9.0 (24 reviews) | Not enough data | 
| **Anomaly Detection** | 7.4 (19 reviews) | Not enough data | 

#### Reporting

| Feature | BeyondTrust Remote Support | Microsoft Quick Assist | 
|---|---|---|
| **Audit log** | 9.1 (22 reviews) | Not enough data | 
| **Reporting** | 9.1 (22 reviews) | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 9.7/10 | 6 |
| **Microsoft Quick Assist** | N/A | N/A |

#### ServiceNow Apps

| Feature | BeyondTrust Remote Support | Microsoft Quick Assist | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 
| **Value** | 9.7 (5 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | BeyondTrust Remote Support | Microsoft Quick Assist | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.7/10 | 138 |
| **Microsoft Quick Assist** | N/A | N/A |

#### Administration

| Feature | BeyondTrust Remote Support | Microsoft Quick Assist | 
|---|---|---|
| **Screen Sharing** | 9.5 (128 reviews) | Not enough data | 
| **File Sharing** | 9.2 (126 reviews) | Not enough data | 
| **Session Recording** | 9.0 (113 reviews) | Not enough data | 
| **Unattended Remote Access** | 8.9 (115 reviews) | Not enough data | 
| **Multi - Session Handling** | 9.0 (116 reviews) | Not enough data | 
| **Multi-Monitor Support** | 9.0 (123 reviews) | Not enough data | 

#### Maintenance

| Feature | BeyondTrust Remote Support | Microsoft Quick Assist | 
|---|---|---|
| **Remote Reboot** | 8.8 (112 reviews) | Not enough data | 
| **Remote Printing** | 7.8 (86 reviews) | Not enough data | 

#### Communication 

| Feature | BeyondTrust Remote Support | Microsoft Quick Assist | 
|---|---|---|
| **Text Chat** | 8.8 (117 reviews) | Not enough data | 
| **VoIP** | 7.2 (82 reviews) | Not enough data | 
| **Video Conference Call** | 7.3 (78 reviews) | Not enough data | 
| **Screen Annotations** | 8.5 (96 reviews) | Not enough data | 

#### Security

| Feature | BeyondTrust Remote Support | Microsoft Quick Assist | 
|---|---|---|
| **Data Encryption** | 9.1 (99 reviews) | Not enough data | 
| **Compliance** | 9.1 (111 reviews) | Not enough data | 

#### Device Support

| Feature | BeyondTrust Remote Support | Microsoft Quick Assist | 
|---|---|---|
| **Mobile Device Access** | 8.3 (94 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.9 (107 reviews) | Not enough data | 
| **Cross-Platform** | 8.9 (106 reviews) | Not enough data | 

#### Performance

| Feature | BeyondTrust Remote Support | Microsoft Quick Assist | 
|---|---|---|
| **Reporting** | 8.6 (105 reviews) | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.8/10 | 109 |
| **Microsoft Quick Assist** | 8.0/10 | 20 |

#### Administration

| Feature | BeyondTrust Remote Support | Microsoft Quick Assist | 
|---|---|---|
| **Usage Information** | 9.0 (92 reviews) | 9.4 (15 reviews) | 
| **Integrations** | 8.5 (84 reviews) | 8.1 (14 reviews) | 
| **Diagnostics** | 8.8 (91 reviews) | 8.4 (15 reviews) | 
| **Session Recording** | 9.0 (86 reviews) | 8.5 (14 reviews) | 
| **Session Transfer** | 9.1 (91 reviews) | 7.4 (13 reviews) | 
| **Unattended Access** | 8.8 (88 reviews) | 7.6 (15 reviews) | 
| **File Sharing** | 9.1 (98 reviews) | 7.4 (15 reviews) | 

#### Platform

| Feature | BeyondTrust Remote Support | Microsoft Quick Assist | 
|---|---|---|
| **Cross-Platform Access** | 9.0 (91 reviews) | 6.4 (14 reviews) | 
| **Mobile Device Access** | 8.1 (79 reviews) | 6.8 (12 reviews) | 
| **Applications Management** | 8.5 (82 reviews) | 8.0 (15 reviews) | 
| **Remote Device Control** | 9.3 (94 reviews) | 9.6 (17 reviews) | 

#### Security

| Feature | BeyondTrust Remote Support | Microsoft Quick Assist | 
|---|---|---|
| **Remote Wipe** | 8.6 (63 reviews) | 8.2 (15 reviews) | 
| **Device Management** | 8.7 (76 reviews) | 8.4 (15 reviews) | 
| **Device Enrollment** | 8.7 (77 reviews) | 8.3 (14 reviews) | 

---
## Categories
**Shared Categories (1):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)

**Unique to BeyondTrust Remote Support (3):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Remote Support Software](https://www.g2.com/categories/remote-support), [Privileged Access Management (PAM) Software](https://www.g2.com/categories/privileged-access-management-pam)



---
## Reviewer Demographics

### By Company Size

| Segment | BeyondTrust Remote Support | Microsoft Quick Assist | 
|---|---|---|
| **Small-Business** | 14.7% | 44.8% | 
| **Mid-Market** | 36.5% | 20.7% | 
| **Enterprise** | 48.8% | 34.5% | 

### By Industry

#### BeyondTrust Remote Support

- **Information Technology and Services:** 22.5%
- **Higher Education:** 11.2%
- **Hospital & Health Care:** 6.1%
- **Computer Software:** 4.8%
- **Computer & Network Security:** 4.3%
- **Government Administration:** 3.2%
- **Education Management:** 2.4%
- **Construction:** 2.4%
- **Financial Services:** 2.1%
- **Retail:** 2.1%
- **Other:** 38.8%

#### Microsoft Quick Assist

- **Information Technology and Services:** 20.7%
- **Consulting:** 6.9%
- **Government Administration:** 6.9%
- **Architecture & Planning:** 3.4%
- **Arts and Crafts:** 3.4%
- **Banking:** 3.4%
- **Civil Engineering:** 3.4%
- **Computer & Network Security:** 3.4%
- **Computer Software:** 3.4%
- **Education Management:** 3.4%
- **Other:** 41.4%

---
## Alternatives

### Alternatives to BeyondTrust Remote Support

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3933 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1090 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (691 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (500 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)
- [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) — 4.7/5 stars (199 reviews)

### Alternatives to Microsoft Quick Assist

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3933 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1090 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (500 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (691 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (593 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (636 reviews)

---
## Top Discussions

### BeyondTrust Remote Support

- Title: [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) — 2 comments
  > **Top comment:** "It can be used for RDP, Remote Screen Share, Chats...etc"
- Title: [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) — 1 comment
  > **Top comment:** "Remote Support Application"

### Microsoft Quick Assist

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/beyondtrust-remote-support-vs-microsoft-quick-assist)