Compare BeyondTrust Remote Support and Microsoft Quick Assist 
At a Glance
Market Segments
Enterprise (49.3% of reviews)
Small-Business (44.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BeyondTrust Remote Support
Star Rating
(378)4.7 out of 5
Market Segments
Enterprise (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportMicrosoft Quick Assist
Star Rating
(31)4.3 out of 5
Market Segments
Small-Business (44.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Microsoft Quick AssistSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BeyondTrust Remote Support excels in its chat functionality, which is described as excellent and genuinely helpful for end users. This feature, along with the ability to log and audit every remote action, makes it a strong choice for IT professionals who value accountability and transparency in their support processes.
- Users say that Microsoft Quick Assist stands out for its ease of use and quick setup, as it is built directly into Windows. This eliminates the need for additional installations, making it incredibly convenient for users who need immediate support without the hassle of extra software.
- Reviewers mention that BeyondTrust Remote Support is continuously evolving, with new features being developed based on user feedback from support groups. This responsiveness to user needs indicates a commitment to improving the product, which can be a significant advantage for organizations looking for a long-term partner.
- According to verified reviews, Microsoft Quick Assist is praised for its fast connectivity and the ability to share screens or transfer files with just a few clicks. This simplicity is particularly beneficial for users who require quick assistance without complicated procedures.
- G2 reviewers highlight that BeyondTrust Remote Support offers robust features like session recording and file sharing, which are rated highly by users. These capabilities are essential for teams that need to maintain records of support sessions and facilitate efficient collaboration.
- Users report that while Microsoft Quick Assist is effective for small businesses, BeyondTrust Remote Support is better suited for larger enterprises, as it provides more comprehensive features tailored to complex organizational needs. This makes BeyondTrust a preferred choice for IT teams managing extensive support operations.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableMicrosoft Quick Assist
No pricing availableFree Trial
BeyondTrust Remote Support
Free Trial is available
Microsoft Quick Assist
No trial information availableRatings
Meets Requirements
9.4
333
8.8
19
Ease of Use
9.2
335
9.6
19
Ease of Setup
8.7
230
9.6
8
Ease of Admin
9.0
205
9.7
5
Quality of Support
9.2
309
9.0
16
Has the product been a good partner in doing business?
9.4
200
Not enough data
Product Direction (% positive)
9.2
330
8.7
18
Features by Category
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
126
Not enough data
9.2
126
Not enough data
9.0
112
Not enough data
9.0
113
Not enough data
9.0
116
Not enough data
9.0
123
Not enough data
Maintenance
8.8
112
Not enough data
7.8
86
Not enough data
Communication
8.8
117
Not enough data
7.2
82
Not enough data
7.3
78
Not enough data
8.5
96
Not enough data
Security
9.0
98
Not enough data
9.1
109
Not enough data
Device Support
8.3
92
Not enough data
8.8
104
Not enough data
8.9
104
Not enough data
Performance
8.6
105
Not enough data
Administration
9.0
92
9.4
15
8.5
84
8.1
14
8.7
90
8.4
15
9.0
86
8.5
14
9.1
91
7.4
13
8.8
88
7.6
15
9.1
97
7.4
15
Platform
9.0
91
6.4
14
8.1
79
6.8
12
8.5
82
8.0
15
9.3
93
9.6
17
Security
8.6
63
8.2
15
8.7
76
8.4
15
8.7
77
8.3
14
Categories
Categories
Shared Categories
BeyondTrust Remote Support and Microsoft Quick Assist are categorized as Remote Desktop
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps, Remote Support, and Privileged Access Management (PAM)
Microsoft Quick Assist has no unique categories
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft Quick Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.8%
Higher Education
11.4%
Hospital & Health Care
6.0%
Computer Software
4.6%
Computer & Network Security
4.1%
Other
51.2%
Information Technology and Services
20.7%
Consulting
6.9%
Government Administration
6.9%
Architecture & Planning
3.4%
Arts and Crafts
3.4%
Other
58.6%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
Microsoft Quick Assist has no discussions with answers
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