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Compare BeyondTrust Remote Support and Microsoft Quick Assist 
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At a Glance
Market Segments
Enterprise (49.2% of reviews)
Small-Business (42.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BeyondTrust Remote Support
Star Rating
(369)4.7 out of 5
Market Segments
Enterprise (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportMicrosoft Quick Assist
Star Rating
(30)4.3 out of 5
Market Segments
Small-Business (42.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Microsoft Quick AssistSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BeyondTrust Remote Support excels in "Multi-Monitor Support" with a score of 9.0, allowing technicians to efficiently manage multiple screens during remote sessions, while Microsoft Quick Assist falls short with a score of 6.4 in "Cross-Platform Access," limiting its usability across different operating systems.
- Reviewers mention that BeyondTrust's "Session Recording" feature, rated at 9.0, provides a reliable way to document remote sessions for compliance and training purposes, whereas Microsoft Quick Assist's session recording capabilities are less robust, scoring only 8.5.
- G2 users highlight BeyondTrust's superior "Centralized Management" with a score of 9.0, which simplifies the administration of user roles and policies, while Microsoft Quick Assist's management features are rated lower, indicating a less streamlined experience for administrators.
- Users on G2 appreciate BeyondTrust's "Quality of Support," rated at 9.3, noting that the support team is responsive and helpful, contrasting with Microsoft Quick Assist's lower score of 8.9, which suggests room for improvement in customer service.
- Reviewers say that BeyondTrust's "Unattended Remote Access" feature, rated at 8.8, is particularly useful for IT teams needing to manage devices without user intervention, while Microsoft Quick Assist's capabilities in this area are less effective, scoring only 7.6.
- Users report that BeyondTrust's "Approval Workflows" feature, with a score of 7.6, allows for better control over remote access requests, whereas Microsoft Quick Assist lacks this functionality, making it less suitable for organizations with strict security protocols.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableMicrosoft Quick Assist
No pricing availableFree Trial
BeyondTrust Remote Support
Free Trial is available
Microsoft Quick Assist
No trial information availableRatings
Meets Requirements
9.4
327
8.7
18
Ease of Use
9.3
329
9.5
18
Ease of Setup
8.7
224
9.5
7
Ease of Admin
9.0
204
9.7
5
Quality of Support
9.2
303
8.9
15
Has the product been a good partner in doing business?
9.4
199
Not enough data
Product Direction (% positive)
9.1
324
8.6
17
Features by Category
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
125
Not enough data
9.2
124
Not enough data
9.0
111
Not enough data
8.9
111
Not enough data
9.0
115
Not enough data
9.0
122
Not enough data
Maintenance
8.8
112
Not enough data
7.8
86
Not enough data
Communication
8.8
115
Not enough data
7.2
82
Not enough data
7.3
78
Not enough data
8.5
96
Not enough data
Security
9.0
97
Not enough data
9.1
108
Not enough data
Device Support
8.3
92
Not enough data
8.8
102
Not enough data
8.8
101
Not enough data
Performance
8.6
104
Not enough data
Administration
9.0
92
9.4
15
8.5
84
8.1
14
8.7
90
8.4
15
9.0
86
8.5
14
9.1
91
7.4
13
8.8
87
7.6
15
9.1
97
7.4
15
Platform
9.0
91
6.4
14
8.1
79
6.8
12
8.5
82
8.0
15
9.3
91
9.6
16
Security
8.6
63
8.2
15
8.7
76
8.4
15
8.7
77
8.3
14
Categories
Categories
Shared Categories
BeyondTrust Remote Support and Microsoft Quick Assist are categorized as Remote Desktop
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps, Remote Support, and Privileged Access Management (PAM)
Microsoft Quick Assist has no unique categories
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft Quick Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.1%
Higher Education
11.6%
Hospital & Health Care
6.1%
Computer Software
4.7%
Computer & Network Security
4.1%
Other
50.4%
Information Technology and Services
21.4%
Consulting
7.1%
Government Administration
7.1%
Writing and Editing
3.6%
Retail
3.6%
Other
57.1%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
Microsoft Quick Assist has no discussions with answers
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