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Compare BeyondTrust Remote Support and Microsoft Entra ID 
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At a Glance
Market Segments
Enterprise (49.2% of reviews)
Enterprise (38.5% of reviews)
Entry-Level Pricing
No pricing available
Free
BeyondTrust Remote Support
Star Rating
(369)4.7 out of 5
Market Segments
Enterprise (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportMicrosoft Entra ID
Star Rating
(793)4.5 out of 5
Market Segments
Enterprise (38.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that BeyondTrust Remote Support excels in "Screen Sharing" with a score of 9.5, making it a preferred choice for real-time collaboration, while Microsoft Entra ID, although strong in other areas, scores lower in this specific functionality.
- Reviewers mention that BeyondTrust's "Session Recording" feature, rated at 9.0, is highly valued for compliance and training purposes, whereas Microsoft Entra ID's similar feature is rated equally but lacks the same level of user satisfaction.
- G2 users highlight BeyondTrust's "Unattended Remote Access" capability, scoring 8.9, as a significant advantage for IT support teams needing to manage devices without user intervention, while Microsoft Entra ID does not focus on this area.
- Users on G2 appreciate Microsoft Entra ID's "Single Sign-On" feature, rated at 9.4, which simplifies user access across multiple applications, a feature that BeyondTrust does not emphasize as strongly.
- Reviewers say that BeyondTrust's "Multi-Monitor Support" feature, rated at 9.0, enhances productivity for users working with multiple screens, a functionality that Microsoft Entra ID does not specifically address.
- Users report that Microsoft Entra ID's "Automated Provisioning" feature, rated at 9.0, is a standout for streamlining user management processes, while BeyondTrust's similar capabilities are rated lower, indicating a potential area for improvement.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableMicrosoft Entra ID
Azure Active Directory Free
Free
The free edition of Azure AD is included with a subscription of a commercial online service such as Azure, Dynamics 365, Intune, Power Platform, and others.
- Partially Included: Authentication, single sign-on and multifactor authentication (MFA)
- Partially Included: Applications Access
- Partially Included: Authorization and Conditional Access
Free Trial
BeyondTrust Remote Support
Free Trial is available
Microsoft Entra ID
Free Trial is available
Ratings
Meets Requirements
9.4
327
9.1
628
Ease of Use
9.3
329
8.8
632
Ease of Setup
8.7
224
8.6
355
Ease of Admin
9.0
204
8.8
342
Quality of Support
9.2
303
8.7
572
Has the product been a good partner in doing business?
9.4
199
9.1
331
Product Direction (% positive)
9.1
324
9.4
609
Features by Category
Authentication Options
Not enough data
9.0
209
Not enough data
8.9
200
Not enough data
9.3
201
Not enough data
8.8
202
Not enough data
8.7
170
Not enough data
8.8
160
Access Control Types
Not enough data
8.9
191
Not enough data
8.9
190
Not enough data
8.9
190
Not enough data
8.8
168
Not enough data
8.7
167
Administration
Not enough data
8.9
189
Not enough data
9.0
198
Not enough data
8.9
199
Not enough data
8.7
203
Not enough data
8.9
193
Platform
Not enough data
8.7
172
Not enough data
8.9
170
Not enough data
9.0
186
Not enough data
8.8
164
Not enough data
8.9
180
Not enough data
8.8
176
Not enough data
8.6
161
User on/off Boarding
Not enough data
8.9
71
|
Verified
Not enough data
8.7
73
|
Verified
Not enough data
9.1
79
|
Verified
Not enough data
9.2
77
|
Verified
Not enough data
9.0
78
|
Verified
Not enough data
8.9
69
|
Verified
User Maintenance
Not enough data
9.0
74
|
Verified
Not enough data
8.4
72
|
Verified
Not enough data
8.6
72
|
Verified
Governance
Not enough data
8.9
77
|
Verified
Not enough data
8.8
72
|
Verified
Administration
Not enough data
8.7
78
|
Verified
Not enough data
8.4
66
|
Verified
Not enough data
8.9
80
|
Verified
Not enough data
8.8
72
|
Verified
Authentication type
Not enough data
8.1
158
Not enough data
7.3
139
Not enough data
8.4
150
Not enough data
7.8
137
Not enough data
8.8
159
Not enough data
8.6
159
Not enough data
8.9
166
Not enough data
8.5
146
Functionality
Not enough data
8.9
168
Not enough data
8.6
164
Implementation
Not enough data
8.9
181
Not enough data
8.2
144
Not enough data
8.1
132
Access Control
Not enough data
9.0
170
Not enough data
8.7
164
Not enough data
8.8
155
Not enough data
8.6
151
Administration
Not enough data
8.6
156
Not enough data
8.7
168
Not enough data
8.7
154
Not enough data
8.7
161
Functionality
Not enough data
9.0
168
Not enough data
9.1
172
Not enough data
9.0
160
Administration
9.1
25
9.3
89
7.6
21
8.8
83
7.9
22
9.0
86
7.7
21
8.6
84
8.9
23
9.4
88
7.2
21
9.1
87
Functionality
9.0
24
9.5
87
9.3
24
9.4
87
8.1
21
9.1
76
8.0
21
8.9
82
9.0
23
9.3
87
9.1
24
9.3
88
8.1
22
9.0
85
8.3
21
Feature Not Available
8.3
21
9.1
81
7.9
20
9.2
81
Monitoring
8.9
23
9.2
87
9.0
24
9.2
87
7.4
19
9.0
83
Reporting
9.0
21
9.1
85
9.1
22
9.2
83
Functionality
Not enough data
8.6
85
Not enough data
8.8
91
Not enough data
9.1
111
Not enough data
7.6
100
Functionality
Not enough data
9.0
226
Not enough data
8.7
193
Not enough data
9.2
223
Not enough data
8.9
216
Not enough data
9.3
223
Not enough data
9.2
222
Type
Not enough data
8.5
198
Not enough data
9.3
218
Reporting
Not enough data
8.8
203
Not enough data
8.8
212
Not enough data
9.4
6
Not enough data
8.1
6
Authentication & Authorization - Identity and Access Management (IAM)
Not enough data
9.7
6
Administration & Governance - Identity and Access Management (IAM)
Not enough data
8.9
6
Not enough data
8.9
6
Generative AI - Identity and Access Management (IAM)
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
125
Not enough data
9.2
124
Not enough data
9.0
111
Not enough data
8.9
111
Not enough data
9.0
115
Not enough data
9.0
122
Not enough data
Maintenance
8.8
112
Not enough data
7.8
86
Not enough data
Communication
8.8
115
Not enough data
7.2
82
Not enough data
7.3
78
Not enough data
8.5
96
Not enough data
Security
9.0
97
Not enough data
9.1
108
Not enough data
Device Support
8.3
92
Not enough data
8.8
102
Not enough data
8.8
101
Not enough data
Performance
8.6
104
Not enough data
Administration
9.0
92
Not enough data
8.5
84
Not enough data
8.7
90
Not enough data
9.0
86
Not enough data
9.1
91
Not enough data
8.8
87
Not enough data
9.1
97
Not enough data
Platform
9.0
91
Not enough data
8.1
79
Not enough data
8.5
82
Not enough data
9.3
91
Not enough data
Security
8.6
63
Not enough data
8.7
76
Not enough data
8.7
77
Not enough data
Categories
Categories
Shared Categories
BeyondTrust Remote Support and Microsoft Entra ID are categorized as Privileged Access Management (PAM)
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps, Remote Support, and Remote Desktop
Microsoft Entra ID is categorized as Passwordless Authentication, Cloud Directory Services, Multi-Factor Authentication (MFA), Identity and Access Management (IAM), User Provisioning and Governance Tools, and Single Sign-On (SSO)
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft Entra ID
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.1%
Higher Education
11.6%
Hospital & Health Care
6.1%
Computer Software
4.7%
Computer & Network Security
4.1%
Other
50.4%
Information Technology and Services
26.3%
Computer Software
9.7%
Computer & Network Security
6.7%
Financial Services
4.7%
Hospital & Health Care
2.8%
Other
49.9%
Alternatives
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
Which is better Google Authenticator or Microsoft authenticator?
3 Comments
SP
MS authenticator Read more
How good is Microsoft authenticator app?
4 Comments
AW
Easy to add accounts and hassle free for every authentication promptRead more
Is Azure Active Directory SaaS or PaaS?
2 Comments
SG
Azure Active Directory (Azure AD) is primarily a SaaS (Software-as-a-Service) offering provided by Microsoft as a cloud-based identity and access management...Read more
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