Compare BeyondTrust Remote Support and ManageEngine Remote Access Plus 
At a Glance
Market Segments
Enterprise (49.3% of reviews)
Small-Business (51.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BeyondTrust Remote Support
Star Rating
(378)4.7 out of 5
Market Segments
Enterprise (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportManageEngine Remote Access Plus
Star Rating
(33)4.4 out of 5
Market Segments
Small-Business (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ManageEngine Remote Access PlusSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BeyondTrust Remote Support excels in user satisfaction, boasting a higher overall rating compared to ManageEngine Remote Access Plus. Users appreciate features like the excellent chat functionality, which is described as genuinely helpful for end users, enhancing the overall support experience.
- Users say that BeyondTrust Remote Support offers a more comprehensive logging and auditing system, making it easier for IT engineers to track remote actions. This feature is particularly valued for its transparency and accountability, which some users feel is lacking in ManageEngine Remote Access Plus.
- Reviewers mention that while BeyondTrust Remote Support has a slightly more complex setup process, its ongoing evolution and feature updates, driven by user feedback, make it a strong contender for organizations looking for a robust remote support solution. In contrast, ManageEngine Remote Access Plus is praised for its simple implementation, especially for remote workers, making it a good choice for smaller businesses.
- According to verified reviews, BeyondTrust Remote Support shines in its ease of use and admin capabilities, with users highlighting the intuitive interface and effective team collaboration tools. Meanwhile, ManageEngine Remote Access Plus is noted for its integration with Active Directory, which simplifies deployment for users familiar with GPO.
- G2 reviewers report that BeyondTrust Remote Support has a stronger focus on enterprise-level features, which may be more beneficial for larger organizations. However, ManageEngine Remote Access Plus is recognized for being cost-effective and providing a solid improvement over previous tools like Intune Remote Help, making it appealing for small to medium-sized businesses.
- Users say that BeyondTrust Remote Support's commitment to evolving based on user feedback is a significant advantage, as it fosters a sense of partnership. In contrast, while ManageEngine Remote Access Plus has received positive feedback for its performance, some users feel it lacks the same level of ongoing development and feature enhancement.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableManageEngine Remote Access Plus
No pricing availableFree Trial
BeyondTrust Remote Support
Free Trial is available
ManageEngine Remote Access Plus
No trial information availableRatings
Meets Requirements
9.4
333
9.0
28
Ease of Use
9.2
335
9.0
29
Ease of Setup
8.7
230
9.1
25
Ease of Admin
9.0
205
8.9
25
Quality of Support
9.2
309
9.0
27
Has the product been a good partner in doing business?
9.4
200
9.0
24
Product Direction (% positive)
9.2
330
9.6
30
Features by Category
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
126
9.1
16
9.2
126
9.1
16
9.0
112
8.8
14
9.0
113
9.1
15
9.0
116
9.0
15
9.0
123
9.1
16
Maintenance
8.8
112
9.3
16
7.8
86
8.7
13
Communication
8.8
117
8.9
16
7.2
82
8.2
12
7.3
78
8.3
11
8.5
96
8.5
11
Security
9.0
98
9.1
13
9.1
109
9.1
13
Device Support
8.3
92
8.3
12
8.8
104
8.8
13
8.9
104
8.6
14
Performance
8.6
105
8.7
14
Administration
9.0
92
9.0
18
8.5
84
8.8
18
8.7
90
9.1
17
9.0
86
8.7
18
9.1
91
8.7
15
8.8
88
9.2
18
9.1
97
9.3
17
Platform
9.0
91
8.9
16
8.1
79
Feature Not Available
8.5
82
Feature Not Available
9.3
93
9.3
19
Security
8.6
63
Feature Not Available
8.7
76
9.0
20
8.7
77
8.8
17
Categories
Categories
Shared Categories
BeyondTrust Remote Support and ManageEngine Remote Access Plus are categorized as Remote Support and Remote Desktop
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps and Privileged Access Management (PAM)
ManageEngine Remote Access Plus has no unique categories
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ManageEngine Remote Access Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.8%
Higher Education
11.4%
Hospital & Health Care
6.0%
Computer Software
4.6%
Computer & Network Security
4.1%
Other
51.2%
Information Technology and Services
25.8%
Computer & Network Security
16.1%
Real Estate
6.5%
Automotive
6.5%
Computer Software
6.5%
Other
38.7%
Alternatives
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
ManageEngine Remote Access Plus has no discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
