Compare BeyondTrust Remote Support and LogMeIn Resolve 
At a Glance
Market Segments
Enterprise (49.3% of reviews)
Mid-Market (41.9% of reviews)
Entry-Level Pricing
No pricing available
Free 3 Agent / 5 Endpoints
BeyondTrust Remote Support
Star Rating
(378)4.7 out of 5
Market Segments
Enterprise (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportLogMeIn Resolve
Star Rating
(442)4.4 out of 5
Market Segments
Mid-Market (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 3 Agent / 5 Endpoints
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BeyondTrust Remote Support excels in user satisfaction, boasting a higher overall score compared to LogMeIn Resolve. Users appreciate features like the excellent chat functionality and the ability to log every remote action, which enhances accountability and transparency in IT support.
- Users say that BeyondTrust Remote Support is particularly effective for enterprise-level needs, with a significant portion of its reviews coming from larger organizations. This is reflected in its robust feature set that includes multi-session handling and unattended remote access, which are crucial for IT teams managing multiple users simultaneously.
- Reviewers mention that LogMeIn Resolve offers a user-friendly interface that simplifies the remote support process. The ability to connect to a remote PC via a simple link is highlighted as a standout feature, making it easy for users to get help without complicated setups.
- According to verified reviews, BeyondTrust Remote Support is praised for its quality of support, with users noting that the software is evolving based on feedback from end-user support groups. This responsiveness to user needs is a significant advantage for those looking for a solution that adapts over time.
- Users highlight that while LogMeIn Resolve is reliable and fast, it may not match the comprehensive feature set of BeyondTrust Remote Support, particularly in areas like session recording and file sharing. This could be a consideration for teams that require extensive documentation and auditing capabilities.
- Reviewers indicate that BeyondTrust Remote Support's implementation process is generally smooth, although some users have noted that it can be complex for smaller teams. In contrast, LogMeIn Resolve's setup is often described as easier, making it a good choice for mid-market companies looking for quick deployment.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableLogMeIn Resolve
Free
Free
3 Agent / 5 Endpoints
Ideal For: Those that need device monitoring and behind-the-scenes troubleshooting.
- 3 Agents / 5 Endpoints
Free Trial
BeyondTrust Remote Support
Free Trial is available
LogMeIn Resolve
Free Trial is available
Ratings
Meets Requirements
9.4
333
9.0
357
Ease of Use
9.2
335
9.0
358
Ease of Setup
8.7
230
8.9
190
Ease of Admin
9.0
205
8.9
178
Quality of Support
9.2
309
8.7
308
Has the product been a good partner in doing business?
9.4
200
8.7
167
Product Direction (% positive)
9.2
330
8.0
346
Features by Category
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.3
21
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
Not enough data
9.3
22
Not enough data
9.1
20
Not enough data
8.6
20
Not enough data
8.3
19
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
Not enough data
9.4
23
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scope
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
126
9.2
81
9.2
126
9.0
77
9.0
112
8.9
63
9.0
113
8.8
68
9.0
116
8.5
67
9.0
123
8.5
70
Maintenance
8.8
112
8.9
70
7.8
86
8.4
48
Communication
8.8
117
8.8
66
7.2
82
7.9
46
7.3
78
8.2
48
8.5
96
8.5
49
Security
9.0
98
8.6
51
9.1
109
8.3
51
Device Support
8.3
92
8.5
58
8.8
104
8.6
56
8.9
104
8.4
58
Performance
8.6
105
8.3
59
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.7
8
Incident Management
Not enough data
8.5
59
Not enough data
8.2
60
Not enough data
8.3
62
Not enough data
8.2
62
Not enough data
8.1
56
Reporting
Not enough data
8.3
73
Not enough data
8.2
72
Not enough data
8.4
58
Access & Usability
Not enough data
8.1
73
Not enough data
8.7
72
Not enough data
8.1
59
Not enough data
8.5
65
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.6
7
Operating System
Not enough data
9.3
7
Not enough data
8.7
5
Not enough data
8.3
7
Management
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.1
6
Not enough data
8.6
6
Security
Not enough data
8.6
6
Not enough data
9.3
7
Agentic AI - Mobile Device Management (MDM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
92
8.5
79
8.5
84
8.1
71
8.7
90
8.3
76
9.0
86
8.3
75
9.1
91
8.1
71
8.8
88
8.4
76
9.1
97
8.5
81
Platform
9.0
91
8.6
72
8.1
79
8.2
68
8.5
82
8.4
72
9.3
93
8.6
83
Security
8.6
63
7.7
60
8.7
76
8.4
76
8.7
77
8.4
70
Categories
Categories
Shared Categories
BeyondTrust Remote Support and LogMeIn Resolve are categorized as Remote Support and Remote Desktop
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps and Privileged Access Management (PAM)
LogMeIn Resolve is categorized as Endpoint Management, Unified Endpoint Management (UEM), Antivirus, Mobile Device Management (MDM), Remote Monitoring & Management (RMM), Patch Management, and Service Desk
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LogMeIn Resolve
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.8%
Higher Education
11.4%
Hospital & Health Care
6.0%
Computer Software
4.6%
Computer & Network Security
4.1%
Other
51.2%
Information Technology and Services
22.6%
Computer Software
10.7%
Hospital & Health Care
7.1%
Construction
3.6%
Computer & Network Security
3.4%
Other
52.6%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
How do I use GoToAssist remote?
1 Comment
JD
GoToAssist is very practical and gives you options: you can download the agent and install it administratively in a planned way, or, you can create a remote...Read more
LogMeIn Resolve has no more discussions with answers
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