Compare BeyondTrust Remote Support and LogMeIn Rescue 
At a Glance
Market Segments
Enterprise (49.3% of reviews)
Mid-Market (39.8% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BeyondTrust Remote Support
Star Rating
(378)4.7 out of 5
Market Segments
Enterprise (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportLogMeIn Rescue
Star Rating
(200)4.6 out of 5
Market Segments
Mid-Market (39.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about LogMeIn RescueSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BeyondTrust Remote Support excels in user satisfaction, with a higher overall rating compared to LogMeIn Rescue. Users appreciate features like the excellent chat functionality that enhances communication with end users, making remote support more effective.
- According to verified reviews, BeyondTrust Remote Support is noted for its robust logging and auditing capabilities, which users find essential for tracking remote actions. This feature is particularly valued by IT professionals who need to maintain accountability and transparency in their support processes.
- Users say that LogMeIn Rescue offers impressive versatility and security features, making it a strong choice for companies with remote work setups. Reviewers highlight its ability to connect to machines seamlessly, allowing for efficient problem-solving without the need for physical interaction.
- Reviewers mention that while BeyondTrust Remote Support has a slightly lower ease of setup score, it is still evolving positively, with new features being developed based on user feedback. This responsiveness to user needs is a significant advantage for those looking for a product that adapts over time.
- G2 reviewers highlight that LogMeIn Rescue is particularly user-friendly, with many praising its ease of management and setup. This makes it an attractive option for teams that prioritize quick onboarding and minimal training for new users.
- Users report that BeyondTrust Remote Support shines in its value proposition, receiving high marks for overall value compared to LogMeIn Rescue. This is reflected in user feedback that emphasizes the software's ability to meet complex support needs effectively, making it a worthwhile investment for enterprises.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableLogMeIn Rescue
No pricing availableFree Trial
BeyondTrust Remote Support
Free Trial is available
LogMeIn Rescue
Free Trial is available
Ratings
Meets Requirements
9.4
333
9.3
161
Ease of Use
9.2
335
9.2
161
Ease of Setup
8.7
230
9.2
95
Ease of Admin
9.0
205
9.0
82
Quality of Support
9.2
309
8.8
144
Has the product been a good partner in doing business?
9.4
200
9.0
78
Product Direction (% positive)
9.2
330
8.5
151
Features by Category
Ticket and Case Management
Not enough data
8.7
52
|
Verified
Not enough data
8.6
50
|
Verified
Not enough data
9.0
54
|
Verified
Not enough data
Feature Not Available
Not enough data
9.2
42
Not enough data
9.2
59
|
Verified
Not enough data
9.0
47
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
8.0
11
Not enough data
8.6
11
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.8
55
|
Verified
Not enough data
8.6
46
Not enough data
9.2
66
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
8.6
36
|
Verified
Not enough data
8.9
36
|
Verified
Not enough data
9.1
37
|
Verified
Not enough data
9.0
28
|
Verified
Not enough data
8.9
54
|
Verified
Not enough data
8.9
53
|
Verified
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
ServiceNow Apps
Not enough data
9.2
6
9.7
5
8.3
6
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
126
9.6
47
9.2
126
9.6
45
9.0
112
9.1
42
9.0
113
9.1
39
9.0
116
9.2
43
9.0
123
8.9
43
Maintenance
8.8
112
9.3
43
7.8
86
8.8
33
Communication
8.8
117
9.2
43
7.2
82
8.1
32
7.3
78
8.0
34
8.5
96
8.9
40
Security
9.0
98
9.3
41
9.1
109
9.0
39
Device Support
8.3
92
8.4
41
8.8
104
8.7
41
8.9
104
8.6
43
Performance
8.6
105
9.0
43
Administration
Not enough data
9.4
8
Not enough data
9.0
7
Not enough data
9.2
8
Security
Not enough data
9.5
7
Not enough data
8.3
6
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.7
25
Not enough data
8.8
26
Not enough data
8.5
29
Not enough data
8.3
33
Not enough data
8.6
28
Reporting
Not enough data
8.8
39
Not enough data
8.8
39
Not enough data
8.8
27
Access & Usability
Not enough data
8.5
35
Not enough data
8.9
36
Not enough data
9.0
29
Not enough data
9.1
31
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
92
9.0
59
8.5
84
8.9
48
8.7
90
8.9
58
9.0
86
9.0
56
9.1
91
9.4
60
8.8
88
9.3
58
9.1
97
9.2
65
Platform
9.0
91
9.4
58
8.1
79
8.5
50
8.5
82
9.2
52
9.3
93
9.4
63
Security
8.6
63
9.4
39
8.7
76
9.3
45
8.7
77
9.2
44
Categories
Categories
Shared Categories
BeyondTrust Remote Support and LogMeIn Rescue are categorized as ServiceNow Store Apps, Remote Support, and Remote Desktop
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LogMeIn Rescue
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.8%
Higher Education
11.4%
Hospital & Health Care
6.0%
Computer Software
4.6%
Computer & Network Security
4.1%
Other
51.2%
Information Technology and Services
23.5%
Computer Software
10.7%
Computer & Network Security
6.4%
Accounting
4.3%
Computer Networking
3.2%
Other
51.9%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
What version of Mac OS is preferred for remote connections?
1 Comment
CB
LogMeIn just came out with the new beta version to run on Catalina. I usually wait for the final but tested the beta and have not found any issues with it. ...Read more
LogMeIn Rescue has no more discussions with answers
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