# BeyondTrust Remote Support vs LogMeIn Rescue Comparison
---
## AI Generated Summary
- **G2 reviewers report** that BeyondTrust Remote Support excels in user satisfaction, with a higher overall rating compared to LogMeIn Rescue. Users appreciate features like the **excellent chat functionality** that enhances communication with end users, making remote support more effective.
- **According to verified reviews** , BeyondTrust Remote Support is noted for its robust logging and auditing capabilities, which users find essential for tracking remote actions. This feature is particularly valued by IT professionals who need to maintain accountability and transparency in their support processes.
- **Users say** that LogMeIn Rescue offers impressive versatility and security features, making it a strong choice for companies with remote work setups. Reviewers highlight its ability to connect to machines seamlessly, allowing for efficient problem-solving without the need for physical interaction.
- **Reviewers mention** that while BeyondTrust Remote Support has a slightly lower ease of setup score, it is still evolving positively, with new features being developed based on user feedback. This responsiveness to user needs is a significant advantage for those looking for a product that adapts over time.
- **G2 reviewers highlight** that LogMeIn Rescue is particularly user-friendly, with many praising its ease of management and setup. This makes it an attractive option for teams that prioritize quick onboarding and minimal training for new users.
- **Users report** that BeyondTrust Remote Support shines in its value proposition, receiving high marks for overall value compared to LogMeIn Rescue. This is reflected in user feedback that emphasizes the software's ability to meet complex support needs effectively, making it a worthwhile investment for enterprises.



| | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 388 | 209 | 
| **Largest Market Segment** | Enterprise (48.2% of reviews) | Mid-Market (41.0% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | 

---
## Top Pros & Cons

### BeyondTrust Remote Support

Pros:
- Ease of Use (26 reviews)
- Remote Access (18 reviews)

Cons:
- Expensive (10 reviews)
- Pricing Issues (8 reviews)

### LogMeIn Rescue

Pros:
- Ease of Use (5 reviews)
- Remote Access (4 reviews)

Cons:
- Expensive (3 reviews)
- Feature Limitations (2 reviews)

---
## Ratings Comparison
| Rating | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
  | **Meets Requirements** | 9.4 (343 reviews) | 9.3 (168 reviews) | 
  | **Ease of Use** | 9.2 (344 reviews) | 9.1 (167 reviews) | 
  | **Ease of Setup** | 8.7 (239 reviews) | 9.2 (101 reviews) | 
  | **Ease of Admin** | 9.0 (206 reviews) | 9.0 (82 reviews) | 
  | **Quality of Support** | 9.2 (319 reviews) | 8.8 (150 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (201 reviews) | 9.0 (78 reviews) | 
  | **Product Direction (% positive)** | 9.2 (337 reviews) | 8.4 (156 reviews) | 

---
## Pricing

### BeyondTrust Remote Support

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### LogMeIn Rescue

#### Entry-Level Pricing

Plan: Rescue Enterprise

Price: Contact Us

Description: Advanced remote support with priority VIP service for enterprise teams


Key Features:
- Dedicated Technical Support Team
- 24/7 Priority Care
- White Glove Onboarding

[Browse all 2 editions](https://www.g2.com/products/logmein-rescue/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Identity Management

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **LogMeIn Rescue** | N/A | N/A |

#### Additional Functionality

| Feature | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **Fraud Detection** | Not enough data | Not enough data | 
| **PCI Compliance** | Not enough data | Not enough data | 
| **Application Management** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Privileged Account Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Two-Factor Authentication** | Not enough data | Not enough data | 
| **Member Accounts** | Not enough data | Not enough data | 
| **HIPAA Compliant** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Self-Service Access Request** | Not enough data | Not enough data | 
| **User Provisioning** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Active Directory Integration** | Not enough data | Not enough data | 
| **Authentication** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Secure Login** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Security Auditing** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Data Synchronization** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Unified Directory** | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 
| **Biometrics** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Credential Management** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Real-Time Analytics** | Not enough data | Not enough data | 
| **Password Management** | Not enough data | Not enough data | 
| **Access Certification** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **LogMeIn Rescue** | 8.8/10 | 103 |

#### Ticket and Case Management

| Feature | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.7 (52 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.6 (50 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 9.0 (54 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | Feature Not Available | 
| **SLA Management** | Not enough data | 9.2 (42 reviews) | 
| **Attachments/Screencasts** | Not enough data | 9.2 (59 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 9.0 (47 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | Feature Not Available | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **Queue Management** | Not enough data | Not enough data | 
| **Inbox Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 

#### Generative AI

| Feature | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (11 reviews) | 
| **AI Text Summarization** | Not enough data | 8.6 (11 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.8 (55 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.6 (46 reviews) | 
| **Chat/Live Support** | Not enough data | 9.1 (68 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | Feature Not Available | 
| **Voice** | Not enough data | Feature Not Available | 
| **Video Chat** | Not enough data | Not enough data | 

#### Platform

| Feature | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.6 (36 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 8.9 (36 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 9.0 (38 reviews) ✓ Verified | 
| **Third-Party Integrations** | Not enough data | 9.0 (28 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.9 (54 reviews) ✓ Verified | 
| **Activity Dashboard** | Not enough data | 8.9 (53 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **Automated Routing** | Not enough data | Not enough data | 
| **Chatbot** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Autoresponders** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Gamification** | Not enough data | Not enough data | 
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Key Performance Indicators** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Voice Recognition** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Task Automation** | Not enough data | Not enough data | 
| **IVR** | Not enough data | Not enough data | 
| **Language Detection** | Not enough data | Not enough data | 
| **Multiple Data Sources** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Interaction Tracking** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Macros/Templated Responses** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Mobile App** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Automated Responses** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 

### Privileged Access Management (PAM)

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.4/10 | 29 |
| **LogMeIn Rescue** | N/A | N/A |

#### Administration

| Feature | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **Policy, User, and Role Management** | 9.2 (26 reviews) | Not enough data | 
| **Approval Workflows** | 7.3 (22 reviews) | Not enough data | 
| **Automated Provisioning** | 8.0 (23 reviews) | Not enough data | 
| **Bulk Changes** | 7.8 (22 reviews) | Not enough data | 
| **Centralized Management** | 9.0 (24 reviews) | Not enough data | 
| **Self-Service Access Requests** | 7.3 (22 reviews) | Not enough data | 
| **Configurable Workflow** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **User Session Management** | Not enough data | Not enough data | 
| **Password Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Endpoint Management** | Not enough data | Not enough data | 

#### Functionality

| Feature | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **Multi-Factor Authentication** | 9.0 (25 reviews) | Not enough data | 
| **Single Sign-On** | 9.3 (25 reviews) | Not enough data | 
| **BYOD support** | 8.1 (22 reviews) | Not enough data | 
| **Password Vault** | 7.7 (22 reviews) | Not enough data | 
| **Centralized management** | 9.0 (24 reviews) | Not enough data | 
| **Role-based security** | 9.0 (26 reviews) | Not enough data | 
| **Live notifications** | 8.0 (23 reviews) | Not enough data | 
| **Live session recording & playback** | 8.4 (22 reviews) | Not enough data | 
| **Hide passwords** | 8.4 (22 reviews) | Not enough data | 
| **Temporary, time-limited privilege** | 8.0 (21 reviews) | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **Credential Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Network Security** | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 

#### Monitoring

| Feature | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **Audit Logging** | 9.0 (25 reviews) | Not enough data | 
| **Activity Logging** | 9.0 (25 reviews) | Not enough data | 
| **Anomaly Detection** | 7.4 (20 reviews) | Not enough data | 

#### Reporting

| Feature | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **Audit log** | 8.9 (23 reviews) | Not enough data | 
| **Reporting** | 9.1 (23 reviews) | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Security Auditing** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Data Verification** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **HIPAA Compliant** | Not enough data | Not enough data | 
| **Behavioral Analytics** | Not enough data | Not enough data | 
| **Application Access Control** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **PCI Compliance** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **User Activity Monitoring** | Not enough data | Not enough data | 
| **Device Auto Discovery** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Network Monitoring** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Threat Intelligence** | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 9.9/10 | 7 |
| **LogMeIn Rescue** | N/A | N/A |

#### ServiceNow Apps

| Feature | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **ServiceNow Integration** | 10.0 (5 reviews) | 9.2 (6 reviews) | 
| **Value** | 9.7 (6 reviews) | 8.3 (6 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.7/10 | 142 |
| **LogMeIn Rescue** | 8.9/10 | 55 |

#### Administration

| Feature | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **Screen Sharing** | 9.5 (131 reviews) | 9.7 (49 reviews) | 
| **File Sharing** | 9.2 (128 reviews) | 9.6 (46 reviews) | 
| **Session Recording** | 9.0 (115 reviews) | 9.1 (42 reviews) | 
| **Unattended Remote Access** | 9.0 (116 reviews) | 8.9 (40 reviews) | 
| **Multi - Session Handling** | 9.0 (117 reviews) | 9.2 (45 reviews) | 
| **Multi-Monitor Support** | 9.0 (124 reviews) | 8.9 (44 reviews) | 

#### Maintenance

| Feature | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **Remote Reboot** | 8.8 (113 reviews) | 9.3 (44 reviews) | 
| **Remote Printing** | 7.8 (87 reviews) | 8.9 (34 reviews) | 

#### Communication 

| Feature | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **Text Chat** | 8.8 (118 reviews) | 9.3 (45 reviews) | 
| **VoIP** | 7.2 (83 reviews) | 8.1 (32 reviews) | 
| **Video Conference Call** | 7.3 (79 reviews) | 8.0 (34 reviews) | 
| **Screen Annotations** | 8.5 (97 reviews) | 8.9 (40 reviews) | 

#### Security

| Feature | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **Data Encryption** | 9.1 (101 reviews) | 9.3 (42 reviews) | 
| **Compliance** | 9.1 (113 reviews) | 9.0 (40 reviews) | 

#### Device Support

| Feature | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **Mobile Device Access** | 8.3 (96 reviews) | 8.4 (41 reviews) | 
| **Multi-Platform Support** | 8.9 (109 reviews) | 8.6 (43 reviews) | 
| **Cross-Platform** | 8.9 (108 reviews) | 8.6 (45 reviews) | 
| **Video Support** | Not enough data | Not enough data | 

#### Performance

| Feature | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **Reporting** | 8.6 (107 reviews) | 9.0 (43 reviews) | 

#### Additional Functionality

| Feature | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Two-Factor Authentication** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Summary Reports** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Session Transfer** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Troubleshooting** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Diagnostic Tools** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **LogMeIn Rescue** | 9.1/10 | 8 |

#### Administration

| Feature | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **Access Control** | Not enough data | 9.4 (8 reviews) | 
| **Web Page Navigation** | Not enough data | 9.0 (7 reviews) | 
| **Real Time Assistance** | Not enough data | 9.2 (8 reviews) | 

#### Security

| Feature | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **Data Security** | Not enough data | 9.5 (7 reviews) | 
| **Data Masking** | Not enough data | 8.3 (6 reviews) | 

### Remote Video Support

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **LogMeIn Rescue** | N/A | N/A |

#### Remote Support - Remote Video Support

| Feature | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **Video Control** | Not enough data | Not enough data | 
| **Live Feed** | Not enough data | Not enough data | 
| **Video Interaction** | Not enough data | Not enough data | 

#### Content - Remote Video Support

| Feature | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **Content Management** | Not enough data | Not enough data | 
| **Instruction** | Not enough data | Not enough data | 

#### Platform - Remote Video Support

| Feature | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **Omni-channel** | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | 
| **Usability** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **LogMeIn Rescue** | 8.7/10 | 59 |

#### Incident Management

| Feature | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 8.7 (25 reviews) | 
| **Ticket Prioritization** | Not enough data | 8.8 (26 reviews) | 
| **Ticket Notifications** | Not enough data | 8.5 (29 reviews) | 
| **Knowledge Base** | Not enough data | 8.3 (33 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 8.6 (28 reviews) | 
| **Real-Time Notifications** | Not enough data | Not enough data | 

#### Reporting

| Feature | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **Dashboards** | Not enough data | 8.9 (40 reviews) | 
| **Time Tracking** | Not enough data | 8.8 (39 reviews) | 
| **Surveys** | Not enough data | 8.8 (27 reviews) | 
| **Activity Tracking** | Not enough data | Not enough data | 

#### Access & Usability

| Feature | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **Mobile** | Not enough data | 8.5 (36 reviews) | 
| **Self Service** | Not enough data | 8.9 (36 reviews) | 
| **Active Directory** | Not enough data | 9.0 (30 reviews) | 
| **Multi-Channel Access** | Not enough data | 9.1 (32 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 

#### Agentic AI - Service Desk

| Feature | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **Project Management** | Not enough data | Not enough data | 
| **Procurement Management** | Not enough data | Not enough data | 
| **CMDB** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **IT Risk Management** | Not enough data | Not enough data | 
| **Service Catalog** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Email Templates** | Not enough data | Not enough data | 
| **Benchmarking** | Not enough data | Not enough data | 
| **Localization Automation** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Customer Support** | Not enough data | Not enough data | 
| **Scheduled/Automated Reports** | Not enough data | Not enough data | 
| **Alerts/Escalation** | Not enough data | Not enough data | 
| **Release & Deployment** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **IT Asset Management** | Not enough data | Not enough data | 
| **Remote Access/Control** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Asset Lifecycle Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.8/10 | 110 |
| **LogMeIn Rescue** | 9.2/10 | 80 |

#### Administration

| Feature | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **Usage Information** | 9.0 (93 reviews) | 9.0 (60 reviews) | 
| **Active Directory Integration** | 8.5 (85 reviews) | 8.9 (49 reviews) | 
| **Diagnostics** | 8.8 (92 reviews) | 9.0 (60 reviews) | 
| **Session Recording** | 9.0 (87 reviews) | 9.0 (56 reviews) | 
| **Session Transfer** | 9.1 (92 reviews) | 9.4 (62 reviews) | 
| **Unattended Access** | 8.8 (89 reviews) | 9.3 (59 reviews) | 
| **File Sharing** | 9.1 (99 reviews) | 9.2 (66 reviews) | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 

#### Platform

| Feature | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **Cross-Platform Access** | 9.0 (92 reviews) | 9.4 (59 reviews) | 
| **Mobile Device Access** | 8.1 (80 reviews) | 8.6 (51 reviews) | 
| **Applications Management** | 8.5 (83 reviews) | 9.2 (53 reviews) | 
| **Remote Access/Control** | 9.3 (95 reviews) | 9.4 (66 reviews) | 
| **Communication Management** | Not enough data | Not enough data | 
| **Multiple Monitor Access** | Not enough data | Not enough data | 

#### Security

| Feature | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **Remote Wipe** | 8.6 (64 reviews) | 9.4 (40 reviews) | 
| **Device Management** | 8.7 (77 reviews) | 9.3 (46 reviews) | 
| **Device Enrollment** | 8.7 (78 reviews) | 9.2 (44 reviews) | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Remote Monitoring & Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Print Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Whiteboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Two-Factor Authentication** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Remote Printing** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Desktop Virtualization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Remote Update/Installation** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Performance Metrics** | Not enough data | Not enough data | 
| **Secure Login** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Uptime Reporting** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Authentication** | Not enough data | Not enough data | 
| **Real-Time Chat** | Not enough data | Not enough data | 
| **Diagnostics Tools** | Not enough data | Not enough data | 
| **Summary Reports** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **Troubleshooting** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Remote Support Software](https://www.g2.com/categories/remote-support), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)

**Unique to BeyondTrust Remote Support (1):** [Privileged Access Management (PAM) Software](https://www.g2.com/categories/privileged-access-management-pam)

**Unique to LogMeIn Rescue (4):** [Remote Video Support Software](https://www.g2.com/categories/remote-video-support), [Help Desk Software](https://www.g2.com/categories/help-desk), [Service Desk Software](https://www.g2.com/categories/service-desk), [Co-Browsing Software](https://www.g2.com/categories/co-browsing)


---
## Reviewer Demographics

### By Company Size

| Segment | BeyondTrust Remote Support | LogMeIn Rescue | 
|---|---|---|
| **Small-Business** | 14.8% | 34.4% | 
| **Mid-Market** | 36.9% | 41.0% | 
| **Enterprise** | 48.2% | 24.6% | 

### By Industry

#### BeyondTrust Remote Support

- **Information Technology and Services:** 22.5%
- **Higher Education:** 11.1%
- **Hospital & Health Care:** 6.1%
- **Computer Software:** 4.8%
- **Computer & Network Security:** 4.2%
- **Government Administration:** 3.2%
- **Consumer Goods:** 2.4%
- **Construction:** 2.4%
- **Education Management:** 2.4%
- **Retail:** 2.1%
- **Other:** 38.9%

#### LogMeIn Rescue

- **Information Technology and Services:** 22.8%
- **Computer Software:** 10.4%
- **Computer & Network Security:** 6.7%
- **Accounting:** 4.1%
- **Financial Services:** 3.1%
- **Computer Networking:** 3.1%
- **Wholesale:** 2.6%
- **Hospital & Health Care:** 2.6%
- **Education Management:** 2.1%
- **Legal Services:** 2.1%
- **Other:** 40.4%

---
## Alternatives

### Alternatives to BeyondTrust Remote Support

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4150 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1102 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (716 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (504 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (518 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)
- [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) — 4.7/5 stars (199 reviews)
- [SolarWinds DameWare Remote Support](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews) — 4.3/5 stars (68 reviews)

### Alternatives to LogMeIn Rescue

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4150 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (504 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (716 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1102 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (518 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews)
- [Splashtop Remote Support](https://www.g2.com/products/splashtop-inc-splashtop-remote-support/reviews) — 4.7/5 stars (274 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (613 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (669 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)

---
## Top Discussions

### BeyondTrust Remote Support

- Title: [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) — 2 comments
  > **Top comment:** "It can be used for RDP, Remote Screen Share, Chats...etc"
- Title: [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) — 1 comment
  > **Top comment:** "Remote Support Application"

### LogMeIn Rescue

- Title: [What version of Mac OS is preferred for remote connections?](https://www.g2.com/discussions/what-version-of-mac-os-is-preferred-for-remote-connections) — 1 comment, 1 upvote
  > **Top comment:** "LogMeIn just came out with the new beta version to run on Catalina.  I usually wait for the final but tested the beta and have not found any issues with it. ..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/beyondtrust-remote-support-vs-logmein-rescue)