Compare BeyondTrust Remote Support and LogMeIn Central 
At a Glance
Market Segments
Enterprise (48.9% of reviews)
Small-Business (51.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BeyondTrust Remote Support
Star Rating
(383)4.7 out of 5
Market Segments
Enterprise (48.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportLogMeIn Central
Star Rating
(213)4.2 out of 5
Market Segments
Small-Business (51.3% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about LogMeIn CentralSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BeyondTrust Remote Support excels in user satisfaction, boasting a higher overall score compared to LogMeIn Central. Users appreciate its chat functionality, which is described as excellent and genuinely helpful for end users, enhancing the support experience.
- Users say that LogMeIn Central is recognized for its ease of use and quick setup, with many finding it straightforward to train employees. One user noted that training is mostly just an email with brief steps, making it accessible for teams.
- Reviewers mention that BeyondTrust Remote Support offers robust logging and auditing features, which are particularly valued by IT professionals. This capability allows for easy review of remote actions taken, ensuring accountability and transparency in support sessions.
- According to verified reviews, LogMeIn Central is praised for its reliable remote control features, with users highlighting its efficiency in basic mode. However, some users noted that certain advanced features require additional payments, which could be a drawback for budget-conscious teams.
- Users appreciate that BeyondTrust Remote Support is continuously evolving, with new features being developed based on user feedback from support groups. This responsiveness to user needs is seen as a significant advantage, fostering a sense of partnership between the software and its users.
- G2 reviewers indicate that while LogMeIn Central shines in unattended access and remote device control, BeyondTrust Remote Support offers a more comprehensive suite of features, including session recording and file sharing, which are crucial for collaborative support environments.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableLogMeIn Central
No pricing availableFree Trial
BeyondTrust Remote Support
Free Trial is available
LogMeIn Central
Free Trial is available
Ratings
Meets Requirements
9.4
338
8.9
176
Ease of Use
9.2
339
8.8
176
Ease of Setup
8.7
234
8.9
115
Ease of Admin
9.0
205
9.1
114
Quality of Support
9.2
314
8.0
131
Has the product been a good partner in doing business?
9.4
200
8.4
107
Product Direction (% positive)
9.2
333
6.7
172
Features by Category
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
8.7
25
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
Not enough data
9.1
25
|
Verified
Not enough data
Feature Not Available
Not enough data
7.8
19
|
Verified
Not enough data
6.9
18
|
Verified
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
Not enough data
9.3
28
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
25
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
9.0
24
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.1
22
Not enough data
9.1
22
Not enough data
Asset Inventory
Not enough data
7.8
13
Not enough data
7.2
10
Not enough data
Not enough data
Not enough data
6.0
5
Not enough data
6.8
10
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
8.4
18
Not enough data
7.7
14
Not enough data
7.3
10
Not enough data
7.6
7
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
127
Not enough data
9.2
126
Not enough data
9.0
113
Not enough data
8.9
115
Not enough data
9.0
116
Not enough data
9.0
123
Not enough data
Maintenance
8.8
112
Not enough data
7.8
86
Not enough data
Communication
8.8
117
Not enough data
7.2
82
Not enough data
7.3
78
Not enough data
8.5
96
Not enough data
Security
9.1
99
Not enough data
9.1
111
Not enough data
Device Support
8.3
94
Not enough data
8.9
107
Not enough data
8.9
106
Not enough data
Performance
8.6
105
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
92
8.3
6
8.5
84
Not enough data
8.8
91
7.5
6
9.0
86
6.7
5
9.1
91
8.0
5
8.8
88
9.8
7
9.1
98
8.3
6
Platform
9.0
91
8.6
6
8.1
79
9.3
5
8.5
82
6.7
5
9.3
94
9.8
7
Security
8.6
63
Not enough data
8.7
76
Not enough data
8.7
77
7.0
5
Categories
Categories
Shared Categories
BeyondTrust Remote Support and LogMeIn Central are categorized as Remote Desktop
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps, Remote Support, and Privileged Access Management (PAM)
LogMeIn Central is categorized as Remote Monitoring & Management (RMM), Patch Management, IT Asset Management, Endpoint Management, and Antivirus
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LogMeIn Central
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.5%
Higher Education
11.3%
Hospital & Health Care
5.9%
Computer Software
4.8%
Computer & Network Security
4.3%
Other
51.2%
Information Technology and Services
20.2%
Computer Software
7.4%
Hospital & Health Care
3.9%
Financial Services
3.9%
Retail
3.4%
Other
61.1%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
Best way to contact support?
1 Comment
MH
Have you tried their customer service number? 866-478-1805Read more
LogMeIn Central has no more discussions with answers
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