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Compare BeyondTrust Remote Support and Kasm Workspaces 
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At a Glance
Market Segments
Enterprise (49.2% of reviews)
Small-Business (76.6% of reviews)
Entry-Level Pricing
No pricing available
Free
BeyondTrust Remote Support
Star Rating
(369)4.7 out of 5
Market Segments
Enterprise (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportKasm Workspaces
Star Rating
(47)4.7 out of 5
Market Segments
Small-Business (76.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that BeyondTrust Remote Support excels in "Screen Sharing" with a score of 9.5, making it a preferred choice for users who prioritize seamless visual collaboration during remote sessions.
- Users report that Kasm Workspaces shines in "Application Virtualization" with a perfect score of 10.0, highlighting its capability to run applications in a virtual environment effectively, which is particularly beneficial for small businesses.
- G2 users indicate that BeyondTrust's "File Sharing" feature, rated at 9.2, is robust and reliable, allowing for efficient document exchange during remote support sessions, which is crucial for enterprise-level operations.
- Users on G2 note that Kasm Workspaces offers superior "Ease of Setup" with a score of 9.4, making it an attractive option for small businesses looking for quick deployment without extensive IT resources.
- Reviewers say that BeyondTrust Remote Support's "Quality of Support" is rated at 9.3, with many users praising the responsiveness and effectiveness of their customer service, which is vital for maintaining operational continuity.
- Users report that Kasm Workspaces provides excellent "Multi-Platform Support" with a score of 8.7, allowing users to access their workspaces from various devices, which is essential for modern, flexible work environments.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableKasm Workspaces
Server - Community Edition
Free
Free for trials, personal and non-profit use. Limited to 5 concurrent sessions.
- All Features in Enterprise Edition
- *Trial, Non-Profit, Personal Use
- Excludes Custom Branding
Free Trial
BeyondTrust Remote Support
Free Trial is available
Kasm Workspaces
Free Trial is available
Ratings
Meets Requirements
9.4
327
9.0
29
Ease of Use
9.3
329
9.5
29
Ease of Setup
8.7
224
9.3
22
Ease of Admin
9.0
204
9.1
21
Quality of Support
9.2
303
9.5
26
Has the product been a good partner in doing business?
9.4
199
9.6
18
Product Direction (% positive)
9.1
324
9.6
26
Features by Category
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
125
Not enough data
9.2
124
Not enough data
9.0
111
Not enough data
8.9
111
Not enough data
9.0
115
Not enough data
9.0
122
Not enough data
Maintenance
8.8
112
Not enough data
7.8
86
Not enough data
Communication
8.8
115
Not enough data
7.2
82
Not enough data
7.3
78
Not enough data
8.5
96
Not enough data
Security
9.0
97
Not enough data
9.1
108
Not enough data
Device Support
8.3
92
Not enough data
8.8
102
Not enough data
8.8
101
Not enough data
Performance
8.6
104
Not enough data
Functionality
Not enough data
9.8
9
Not enough data
10.0
9
Desktop Management
Not enough data
9.4
9
Not enough data
8.1
8
Not enough data
7.9
7
Support
Not enough data
9.3
7
Security
Not enough data
9.0
7
Not enough data
8.1
6
Not enough data
9.4
6
Not enough data
9.5
7
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Administration
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Accessibility
Not enough data
Not enough data
Content
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Administration
9.0
92
8.3
10
8.5
84
8.7
10
8.7
90
8.3
10
9.0
86
Not enough data
9.1
91
8.3
9
8.8
87
Feature Not Available
9.1
97
7.6
9
Platform
9.0
91
9.5
10
8.1
79
8.3
8
8.5
82
8.5
9
9.3
91
7.8
9
Security
8.6
63
7.5
8
8.7
76
7.8
9
8.7
77
7.5
8
Categories
Categories
Shared Categories
BeyondTrust Remote Support and Kasm Workspaces are categorized as Remote Desktop
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps, Remote Support, and Privileged Access Management (PAM)
Kasm Workspaces is categorized as Virtual Desktop Infrastructure (VDI), Browser Isolation, Virtual IT Labs, and Desktop as a Service (DaaS)
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kasm Workspaces
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.1%
Higher Education
11.6%
Hospital & Health Care
6.1%
Computer Software
4.7%
Computer & Network Security
4.1%
Other
50.4%
Information Technology and Services
31.9%
Computer & Network Security
10.6%
Oil & Energy
4.3%
Marketing and Advertising
4.3%
Internet
4.3%
Other
44.7%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
What is Kasm Workspaces used for?
1 Comment
Official Response from Kasm Workspaces
Kasm Workspaces is a software platform designed to deliver containerized browser, desktop, and application environments for secure and efficient remote...Read more
Kasm Workspaces has no more discussions with answers
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