# BeyondTrust Remote Support, Kaseya VSA vs ScreenConnect Comparison

| | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.0 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 384 | 324 | 501 | 
| **Largest Market Segment** | Enterprise (48.8% of reviews) | Small-Business (51.9% of reviews) | Small-Business (66.0% of reviews) | 
| **Entry Level Price** | No pricing available | standard | No pricing available | 

---
## Top Pros & Cons

### BeyondTrust Remote Support

Pros:
- Ease of Use (22 reviews)
- Remote Access (13 reviews)

Cons:
- Expensive (7 reviews)
- Complexity (5 reviews)

### Kaseya VSA

Pros:
- Ease of Use (7 reviews)
- Automation (6 reviews)

Cons:
- Missing Features (4 reviews)
- Connection Issues (3 reviews)

### ScreenConnect

Pros:
- Reliability (5 reviews)
- Remote Work (5 reviews)

Cons:
- Expensive (4 reviews)
- Remote Access Issues (4 reviews)

---
## Ratings Comparison
| Rating | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
  | **Meets Requirements** | 9.4 (339 reviews) | 8.3 (256 reviews) | 9.3 (413 reviews) | 
  | **Ease of Use** | 9.2 (340 reviews) | 7.6 (264 reviews) | 9.3 (416 reviews) | 
  | **Ease of Setup** | 8.7 (235 reviews) | 7.2 (219 reviews) | 8.9 (341 reviews) | 
  | **Ease of Admin** | 9.0 (205 reviews) | 7.9 (217 reviews) | 8.9 (337 reviews) | 
  | **Quality of Support** | 9.2 (315 reviews) | 7.4 (245 reviews) | 8.8 (355 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (200 reviews) | 7.7 (209 reviews) | 9.1 (321 reviews) | 
  | **Product Direction (% positive)** | 9.2 (333 reviews) | 7.4 (257 reviews) | 8.6 (406 reviews) | 

---
## Pricing

### BeyondTrust Remote Support

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Kaseya VSA

#### Entry-Level Pricing

Plan: Kaseya VSA Pricing

Price: standard

Description: Full featured solution for IT departments and MSPs.

Key Features:
- Discover, Audit, Inventory, Monitor - Clients, Servers & Networks
- Remote Control
- Patch Management

[Learn more about Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews)

#### Free Trial

Yes

### ScreenConnect

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **Kaseya VSA** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Communication

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Status Updates** | Not enough data | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | Not enough data | 

#### Content Management

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **File Sharing** | Not enough data | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Task Management** | Not enough data | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Moderation** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **Kaseya VSA** | 8.2/10 | 122 |
| **ScreenConnect** | N/A | N/A |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Device Management** | Not enough data | 8.3 (121 reviews) ✓ Verified | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | Not enough data | 
| **ITIL Policy Compliance** | Not enough data | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Remote Monitoring** | Not enough data | 8.6 (118 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | Not enough data | 7.8 (113 reviews) | Not enough data | 
| **Application Deployment** | Not enough data | 7.7 (114 reviews) ✓ Verified | Not enough data | 
| **Patch Management** | Not enough data | 8.1 (117 reviews) ✓ Verified | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Workflow Management** | Not enough data | Not enough data | Not enough data | 

#### Service Management

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Remote Access** | Not enough data | 8.5 (119 reviews) ✓ Verified | Not enough data | 
| **Service Management (Issue Prioritization)** | Not enough data | Not enough data | Not enough data | 
| **Ticketing** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **Kaseya VSA** | N/A | N/A |
| **ScreenConnect** | 8.3/10 | 20 |

#### Presenter Tools

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Live Preview** | Not enough data | Not enough data | 8.6 (14 reviews) | 
| **Notifications Blocker** | Not enough data | Not enough data | Feature Not Available | 
| **Remote Control** | Not enough data | Not enough data | 9.7 (18 reviews) | 
| **Switch Presenter** | Not enough data | Not enough data | 8.9 (15 reviews) | 

#### Conferencing Options

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Group Live Chat** | Not enough data | Not enough data | 7.7 (13 reviews) | 
| **Audio Conferencing** | Not enough data | Not enough data | 6.5 (12 reviews) | 
| **Video Conferencing** | Not enough data | Not enough data | Feature Not Available | 

#### Application Tools

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Password Protection** | Not enough data | Not enough data | 7.9 (12 reviews) | 
| **Recording** | Not enough data | Not enough data | 8.7 (15 reviews) | 
| **In-Browser Application** | Not enough data | Not enough data | Feature Not Available | 

#### Agentic AI - Screen Sharing

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Privileged Access Management (PAM)

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.4/10 | 28 |
| **Kaseya VSA** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Administration

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Policy, User, and Role Management** | 9.1 (25 reviews) | Not enough data | Not enough data | 
| **Approval Workflows** | 7.6 (21 reviews) | Not enough data | Not enough data | 
| **Automated Provisioning** | 7.9 (22 reviews) | Not enough data | Not enough data | 
| **Bulk Changes** | 7.7 (21 reviews) | Not enough data | Not enough data | 
| **Centralized Management** | 8.9 (23 reviews) | Not enough data | Not enough data | 
| **Self-Service Access Requests** | 7.2 (21 reviews) | Not enough data | Not enough data | 

#### Functionality

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Multi-Factor Authentication** | 9.0 (24 reviews) | Not enough data | Not enough data | 
| **Single Sign-On** | 9.3 (24 reviews) | Not enough data | Not enough data | 
| **BYOD support** | 8.1 (21 reviews) | Not enough data | Not enough data | 
| **Password Vault** | 8.0 (21 reviews) | Not enough data | Not enough data | 
| **Centralized management** | 9.0 (23 reviews) | Not enough data | Not enough data | 
| **Role-based security** | 9.1 (25 reviews) | Not enough data | Not enough data | 
| **Live notifications** | 8.1 (22 reviews) | Not enough data | Not enough data | 
| **Live session recording & playback** | 8.3 (21 reviews) | Not enough data | Not enough data | 
| **Hide passwords** | 8.3 (21 reviews) | Not enough data | Not enough data | 
| **Temporary, time-limited privilege** | 7.9 (20 reviews) | Not enough data | Not enough data | 

#### Monitoring

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Audit Logging** | 9.0 (24 reviews) | Not enough data | Not enough data | 
| **Activity Logging** | 9.0 (24 reviews) | Not enough data | Not enough data | 
| **Anomaly Detection** | 7.4 (19 reviews) | Not enough data | Not enough data | 

#### Reporting

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Audit log** | 9.1 (22 reviews) | Not enough data | Not enough data | 
| **Reporting** | 9.1 (22 reviews) | Not enough data | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **Kaseya VSA** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Collaboration Tools

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Screen Sharing** | Not enough data | Not enough data | Not enough data | 
| **Presentations** | Not enough data | Not enough data | Not enough data | 
| **Whiteboarding** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Hand Raising** | Not enough data | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Recording** | Not enough data | Not enough data | Not enough data | 
| **Participant Permissions** | Not enough data | Not enough data | Not enough data | 
| **One-Click Join** | Not enough data | Not enough data | Not enough data | 

#### Software Type

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Mobile** | Not enough data | Not enough data | Not enough data | 
| **Browser Application** | Not enough data | Not enough data | Not enough data | 
| **Desktop Application** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 9.7/10 | 6 |
| **Kaseya VSA** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### ServiceNow Apps

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | Not enough data | 
| **Value** | 9.7 (5 reviews) | Not enough data | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.7/10 | 138 |
| **Kaseya VSA** | 7.4/10 | 112 |
| **ScreenConnect** | 8.8/10 | 68 |

#### Administration

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Screen Sharing** | 9.5 (128 reviews) | 8.7 (105 reviews) | 9.7 (52 reviews) | 
| **File Sharing** | 9.2 (126 reviews) | 8.0 (100 reviews) | 9.3 (43 reviews) | 
| **Session Recording** | 9.0 (113 reviews) | 7.8 (90 reviews) | 9.1 (39 reviews) | 
| **Unattended Remote Access** | 8.9 (115 reviews) | 8.6 (106 reviews) | 9.3 (51 reviews) | 
| **Multi - Session Handling** | 9.0 (116 reviews) | 8.2 (94 reviews) | 9.2 (44 reviews) | 
| **Multi-Monitor Support** | 9.0 (123 reviews) | 7.8 (99 reviews) | 9.0 (46 reviews) | 

#### Maintenance

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Remote Reboot** | 8.8 (112 reviews) | 8.7 (102 reviews) | 9.4 (46 reviews) | 
| **Remote Printing** | 7.8 (86 reviews) | 7.1 (84 reviews) | 8.7 (34 reviews) | 

#### Communication 

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Text Chat** | 8.8 (117 reviews) | 7.3 (93 reviews) | 8.9 (43 reviews) | 
| **VoIP** | 7.2 (82 reviews) | 5.4 (79 reviews) | 7.6 (28 reviews) | 
| **Video Conference Call** | 7.3 (78 reviews) | 5.6 (78 reviews) | Feature Not Available | 
| **Screen Annotations** | 8.5 (96 reviews) | 6.6 (77 reviews) | 8.1 (36 reviews) | 

#### Security

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Data Encryption** | 9.1 (99 reviews) | 7.4 (81 reviews) | 8.8 (31 reviews) | 
| **Compliance** | 9.1 (111 reviews) | 7.7 (88 reviews) | 8.9 (35 reviews) | 

#### Device Support

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Mobile Device Access** | 8.3 (94 reviews) | 6.1 (82 reviews) | 8.0 (39 reviews) | 
| **Multi-Platform Support** | 8.9 (107 reviews) | 7.6 (94 reviews) | 8.8 (40 reviews) | 
| **Cross-Platform** | 8.9 (106 reviews) | 7.5 (93 reviews) | 8.8 (40 reviews) | 

#### Performance

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Reporting** | 8.6 (105 reviews) | 7.7 (98 reviews) | 8.2 (39 reviews) | 

### Remote Video Support

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **Kaseya VSA** | N/A | N/A |
| **ScreenConnect** | N/A | N/A |

#### Remote Support - Remote Video Support

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Video Control** | Not enough data | Not enough data | Not enough data | 
| **Live Feed** | Not enough data | Not enough data | Not enough data | 
| **Video Interaction** | Not enough data | Not enough data | Not enough data | 

#### Content - Remote Video Support

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Content Management** | Not enough data | Not enough data | Not enough data | 
| **Instruction** | Not enough data | Not enough data | Not enough data | 

#### Platform - Remote Video Support

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Omni-channel** | Not enough data | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | Not enough data | 
| **Usability** | Not enough data | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **Kaseya VSA** | 7.5/10 | 77 |
| **ScreenConnect** | N/A | N/A |

#### Incident Management

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Automate Ticket Routing** | Not enough data | 7.9 (58 reviews) | Not enough data | 
| **Ticket Prioritization** | Not enough data | 8.0 (57 reviews) | Not enough data | 
| **Ticket Notifications** | Not enough data | 8.0 (60 reviews) | Not enough data | 
| **Knowledge Base** | Not enough data | 7.3 (59 reviews) | Not enough data | 
| **Knowledge Base/Ticket Integration** | Not enough data | 7.6 (54 reviews) | Not enough data | 

#### Reporting

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Dashboards** | Not enough data | 7.3 (68 reviews) | Not enough data | 
| **Time Tracking** | Not enough data | 6.8 (55 reviews) | Not enough data | 
| **Surveys** | Not enough data | 6.5 (50 reviews) | Not enough data | 

#### Access & Usability

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Mobile** | Not enough data | 6.5 (53 reviews) | Not enough data | 
| **Self Service** | Not enough data | 7.6 (55 reviews) | Not enough data | 
| **Active Directory** | Not enough data | 7.9 (57 reviews) | Not enough data | 
| **Multi-Channel Access** | Not enough data | 8.0 (49 reviews) | Not enough data | 

#### Agentic AI - Service Desk

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **Kaseya VSA** | 7.8/10 | 134 |
| **ScreenConnect** | N/A | N/A |

#### Analysis

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Threat Detection** | Not enough data | 7.3 (86 reviews) | Not enough data | 

#### Platform

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Unified Communications Platform** | Not enough data | 7.1 (80 reviews) | Not enough data | 
| **Remote Access** | Not enough data | 8.4 (123 reviews) | Not enough data | 
| **ITIL Policy Compliance** | Not enough data | 7.8 (85 reviews) | Not enough data | 
| **Asset Tracking** | Not enough data | 8.3 (112 reviews) | Not enough data | 
| **IT Knowledge Management** | Not enough data | 7.6 (94 reviews) | Not enough data | 

#### Security

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Endpoint Protection** | Not enough data | 7.8 (97 reviews) | Not enough data | 
| **Patch Management** | Not enough data | 8.2 (120 reviews) | Not enough data | 
| **Disaster Recovery** | Not enough data | Feature Not Available | Not enough data | 
| **Service Management** | Not enough data | 8.0 (104 reviews) | Not enough data | 
| **Workflow Management** | Not enough data | 7.6 (94 reviews) | Not enough data | 

#### Agentic AI - Enterprise IT Management

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.8/10 | 109 |
| **Kaseya VSA** | N/A | N/A |
| **ScreenConnect** | 8.7/10 | 129 |

#### Administration

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Usage Information** | 9.0 (92 reviews) | Not enough data | 8.9 (95 reviews) | 
| **Integrations** | 8.5 (84 reviews) | Not enough data | 8.7 (87 reviews) | 
| **Diagnostics** | 8.8 (91 reviews) | Not enough data | 8.4 (89 reviews) | 
| **Session Recording** | 9.0 (86 reviews) | Not enough data | 8.7 (78 reviews) | 
| **Session Transfer** | 9.1 (91 reviews) | Not enough data | 8.9 (81 reviews) | 
| **Unattended Access** | 8.8 (88 reviews) | Not enough data | 9.3 (108 reviews) | 
| **File Sharing** | 9.1 (98 reviews) | Not enough data | Feature Not Available | 

#### Platform

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Cross-Platform Access** | 9.0 (91 reviews) | Not enough data | 9.0 (97 reviews) | 
| **Mobile Device Access** | 8.1 (79 reviews) | Not enough data | 7.8 (81 reviews) | 
| **Applications Management** | 8.5 (82 reviews) | Not enough data | 7.9 (82 reviews) | 
| **Remote Device Control** | 9.3 (94 reviews) | Not enough data | 9.5 (109 reviews) | 

#### Security

| Feature | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Remote Wipe** | 8.6 (63 reviews) | Not enough data | Feature Not Available | 
| **Device Management** | 8.7 (76 reviews) | Not enough data | 9.0 (89 reviews) | 
| **Device Enrollment** | 8.7 (77 reviews) | Not enough data | Feature Not Available | 

---
## Categories
**Shared Categories (1):** [Remote Support Software](https://www.g2.com/categories/remote-support)

**Unique to BeyondTrust Remote Support (3):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Privileged Access Management (PAM) Software](https://www.g2.com/categories/privileged-access-management-pam)

**Unique to Kaseya VSA (4):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Patch Management Software](https://www.g2.com/categories/patch-management)

**Unique to ScreenConnect (4):** [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Remote Video Support Software](https://www.g2.com/categories/remote-video-support)


---
## Reviewer Demographics

### By Company Size

| Segment | BeyondTrust Remote Support | Kaseya VSA | ScreenConnect | 
|---|---|---|---|
| **Small-Business** | 14.7% | 51.9% | 66.0% | 
| **Mid-Market** | 36.5% | 41.9% | 31.1% | 
| **Enterprise** | 48.8% | 6.1% | 2.9% | 

### By Industry

#### BeyondTrust Remote Support

- **Information Technology and Services:** 22.5%
- **Higher Education:** 11.2%
- **Hospital & Health Care:** 6.1%
- **Computer Software:** 4.8%
- **Computer & Network Security:** 4.3%
- **Government Administration:** 3.2%
- **Education Management:** 2.4%
- **Construction:** 2.4%
- **Financial Services:** 2.1%
- **Retail:** 2.1%
- **Other:** 38.8%

#### Kaseya VSA

- **Information Technology and Services:** 37.1%
- **Computer & Network Security:** 9.4%
- **Computer Networking:** 2.6%
- **Primary/Secondary Education:** 2.6%
- **Financial Services:** 2.3%
- **Consulting:** 1.9%
- **Banking:** 1.9%
- **Computer Software:** 1.9%
- **Construction:** 1.9%
- **Accounting:** 1.6%
- **Other:** 36.8%

#### ScreenConnect

- **Information Technology and Services:** 42.8%
- **Computer & Network Security:** 6.3%
- **Computer Software:** 5.9%
- **Computer Networking:** 3.8%
- **Hospital & Health Care:** 3.4%
- **Construction:** 2.7%
- **Telecommunications:** 2.5%
- **Retail:** 2.3%
- **Education Management:** 1.7%
- **Accounting:** 1.5%
- **Other:** 27.0%

---
## Alternatives

### Alternatives to BeyondTrust Remote Support

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3958 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1091 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)
- [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) — 4.7/5 stars (199 reviews)
- [SolarWinds DameWare Remote Support](https://www.g2.com/products/solarwinds-dameware-remote-support/reviews) — 4.3/5 stars (68 reviews)

### Alternatives to Kaseya VSA

- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1096 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3958 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) — 4.6/5 stars (377 reviews)

### Alternatives to ScreenConnect

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3958 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (694 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1091 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (640 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (593 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)

---
## Top Discussions

### BeyondTrust Remote Support

- Title: [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) — 2 comments
  > **Top comment:** "It can be used for RDP, Remote Screen Share, Chats...etc"
- Title: [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) — 1 comment
  > **Top comment:** "Remote Support Application"

### Kaseya VSA

- Title: [What if I'm under contract with another solution?](https://www.g2.com/discussions/what-if-i-m-under-contract-with-another-solution) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We are always willing to work with our customers to assist in moving to our solution, give us a call and let's talk through the details of our existing..."
- Title: [Is there a Free Trial available of the Product?](https://www.g2.com/discussions/is-there-a-free-trial-available-of-the-product) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We currently have a totally free 14 day trial of Kaseya VSA if you'd like to give the platform a try. The trial comes with absolutely no obligations, and we..."
- Title: [Where is Kaseya located?](https://www.g2.com/discussions/where-is-kaseya-located) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kaseya is headquartered in Dublin, Ireland and has a presence in over 20 countries. Our U.S. headquarters is in Waltham, Massachusetts. Visit the Contact Us..."
- Title: [Does VSA integrate with any other related providers?](https://www.g2.com/discussions/does-vsa-integrate-with-any-other-related-providers) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "VSA has various integrations with other providers to help you tie together your IT infrastructure. Kaseya offers a full suite of IT solutions through their..."
- Title: [What does Kaseya do?](https://www.g2.com/discussions/what-does-kaseya-do) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kaseya provides cloud-based IT management and security software that enables IT organizations and Managed Service Providers (MSPs) to deliver high-quality IT..."

### ScreenConnect

- Title: [What does ConnectWise control do?](https://www.g2.com/discussions/what-does-connectwise-control-do) — 1 comment
  > **Top comment:** "It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work  "
- Title: [Jacquard](https://www.g2.com/discussions/27271-jacquard) — 1 comment, 1 upvote
  > **Top comment:** "Jacquard"
- Title: [I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?](https://www.g2.com/discussions/i-would-like-to-switch-my-current-screenconnect-installation-to-connectwise-s-automate-can-i) — 1 comment, 1 upvote
  > **Top comment:** "Yes you can, you need to speak with your account executive."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/beyondtrust-remote-support-vs-kaseya-vsa-vs-screenconnect)