# BeyondTrust Remote Support vs Kaseya VSA Comparison
---
## AI Generated Summary
- **G2 reviewers report** that BeyondTrust Remote Support excels in user experience, with a notably intuitive interface that makes it easy for teams to collaborate. Users appreciate features like the excellent chat functionality, which is described as genuinely helpful for end users.
- **According to verified reviews** , Kaseya VSA has received praise for its comprehensive RMM tools and user-friendly interface. Recent users highlighted the software's ability to consolidate multiple functions into one hub, making it convenient for daily operations.
- **Users say** that BeyondTrust Remote Support stands out for its robust logging and auditing capabilities, allowing IT engineers to easily review remote actions taken during support sessions. This feature enhances accountability and transparency, which is crucial for enterprise environments.
- **Reviewers mention** that Kaseya VSA, while effective, sometimes faces challenges in meeting specific workflow needs, with some users noting configuration difficulties. However, they also commend the phenomenal support provided, which can help mitigate these issues.
- **G2 reviewers highlight** that BeyondTrust Remote Support is continuously evolving, with new features being developed based on user feedback from support groups. This responsiveness to user needs is a significant advantage for organizations looking for a solution that adapts over time.
- **According to recent feedback** , Kaseya VSA's ease of use is appreciated, particularly in training environments, where users found the software beneficial for learning. However, it still trails behind BeyondTrust in overall satisfaction and ease of setup, indicating room for improvement in these areas.



| | BeyondTrust Remote Support | Kaseya VSA | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.0 out of 5 | 
| **Total Reviews** | 384 | 323 | 
| **Largest Market Segment** | Enterprise (48.8% of reviews) | Small-Business (51.8% of reviews) | 
| **Entry Level Price** | No pricing available | standard | 

---
## Top Pros & Cons

### BeyondTrust Remote Support

Pros:
- Ease of Use (26 reviews)
- Remote Access (18 reviews)

Cons:
- Expensive (10 reviews)
- Pricing Issues (8 reviews)

### Kaseya VSA

Pros:
- Ease of Use (10 reviews)
- Automation (9 reviews)

Cons:
- Missing Features (5 reviews)
- Connectivity Issues (4 reviews)

---
## Ratings Comparison
| Rating | BeyondTrust Remote Support | Kaseya VSA | 
|---|---|---|
  | **Meets Requirements** | 9.4 (339 reviews) | 8.3 (255 reviews) | 
  | **Ease of Use** | 9.2 (340 reviews) | 7.6 (263 reviews) | 
  | **Ease of Setup** | 8.7 (235 reviews) | 7.2 (218 reviews) | 
  | **Ease of Admin** | 9.0 (205 reviews) | 7.9 (217 reviews) | 
  | **Quality of Support** | 9.2 (315 reviews) | 7.4 (244 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (200 reviews) | 7.7 (209 reviews) | 
  | **Product Direction (% positive)** | 9.2 (333 reviews) | 7.4 (256 reviews) | 

---
## Pricing

### BeyondTrust Remote Support

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Kaseya VSA

#### Entry-Level Pricing

Plan: Kaseya VSA Pricing

Price: standard

Description: Full featured solution for IT departments and MSPs.

Key Features:
- Discover, Audit, Inventory, Monitor - Clients, Servers & Networks
- Remote Control
- Patch Management

[Learn more about Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **Kaseya VSA** | 8.2/10 | 122 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | BeyondTrust Remote Support | Kaseya VSA | 
|---|---|---|
| **Device Management** | Not enough data | 8.3 (121 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | Not enough data | 
| **ITIL Policy Compliance** | Not enough data | Not enough data | 

#### Monitoring and Management

| Feature | BeyondTrust Remote Support | Kaseya VSA | 
|---|---|---|
| **Remote Monitoring** | Not enough data | 8.6 (118 reviews) ✓ Verified | 
| **Asset Tracking** | Not enough data | 7.8 (113 reviews) | 
| **Application Deployment** | Not enough data | 7.7 (114 reviews) ✓ Verified | 
| **Patch Management** | Not enough data | 8.1 (117 reviews) ✓ Verified | 
| **Asset Tracking** | Not enough data | Not enough data | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | BeyondTrust Remote Support | Kaseya VSA | 
|---|---|---|
| **Workflow Management** | Not enough data | Not enough data | 

#### Service Management

| Feature | BeyondTrust Remote Support | Kaseya VSA | 
|---|---|---|
| **Remote Access** | Not enough data | 8.5 (119 reviews) ✓ Verified | 
| **Service Management (Issue Prioritization)** | Not enough data | Not enough data | 
| **Ticketing** | Not enough data | Not enough data | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | BeyondTrust Remote Support | Kaseya VSA | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Privileged Access Management (PAM)

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.4/10 | 28 |
| **Kaseya VSA** | N/A | N/A |

#### Administration

| Feature | BeyondTrust Remote Support | Kaseya VSA | 
|---|---|---|
| **Policy, User, and Role Management** | 9.1 (25 reviews) | Not enough data | 
| **Approval Workflows** | 7.6 (21 reviews) | Not enough data | 
| **Automated Provisioning** | 7.9 (22 reviews) | Not enough data | 
| **Bulk Changes** | 7.7 (21 reviews) | Not enough data | 
| **Centralized Management** | 8.9 (23 reviews) | Not enough data | 
| **Self-Service Access Requests** | 7.2 (21 reviews) | Not enough data | 

#### Functionality

| Feature | BeyondTrust Remote Support | Kaseya VSA | 
|---|---|---|
| **Multi-Factor Authentication** | 9.0 (24 reviews) | Not enough data | 
| **Single Sign-On** | 9.3 (24 reviews) | Not enough data | 
| **BYOD support** | 8.1 (21 reviews) | Not enough data | 
| **Password Vault** | 8.0 (21 reviews) | Not enough data | 
| **Centralized management** | 9.0 (23 reviews) | Not enough data | 
| **Role-based security** | 9.1 (25 reviews) | Not enough data | 
| **Live notifications** | 8.1 (22 reviews) | Not enough data | 
| **Live session recording & playback** | 8.3 (21 reviews) | Not enough data | 
| **Hide passwords** | 8.3 (21 reviews) | Not enough data | 
| **Temporary, time-limited privilege** | 7.9 (20 reviews) | Not enough data | 

#### Monitoring

| Feature | BeyondTrust Remote Support | Kaseya VSA | 
|---|---|---|
| **Audit Logging** | 9.0 (24 reviews) | Not enough data | 
| **Activity Logging** | 9.0 (24 reviews) | Not enough data | 
| **Anomaly Detection** | 7.4 (19 reviews) | Not enough data | 

#### Reporting

| Feature | BeyondTrust Remote Support | Kaseya VSA | 
|---|---|---|
| **Audit log** | 9.1 (22 reviews) | Not enough data | 
| **Reporting** | 9.1 (22 reviews) | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 9.7/10 | 6 |
| **Kaseya VSA** | N/A | N/A |

#### ServiceNow Apps

| Feature | BeyondTrust Remote Support | Kaseya VSA | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 
| **Value** | 9.7 (5 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | BeyondTrust Remote Support | Kaseya VSA | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.7/10 | 138 |
| **Kaseya VSA** | 7.4/10 | 111 |

#### Administration

| Feature | BeyondTrust Remote Support | Kaseya VSA | 
|---|---|---|
| **Screen Sharing** | 9.5 (128 reviews) | 8.7 (105 reviews) | 
| **File Sharing** | 9.2 (126 reviews) | 8.0 (100 reviews) | 
| **Session Recording** | 9.0 (113 reviews) | 7.8 (90 reviews) | 
| **Unattended Remote Access** | 8.9 (115 reviews) | 8.6 (106 reviews) | 
| **Multi - Session Handling** | 9.0 (116 reviews) | 8.2 (94 reviews) | 
| **Multi-Monitor Support** | 9.0 (123 reviews) | 7.8 (99 reviews) | 

#### Maintenance

| Feature | BeyondTrust Remote Support | Kaseya VSA | 
|---|---|---|
| **Remote Reboot** | 8.8 (112 reviews) | 8.7 (102 reviews) | 
| **Remote Printing** | 7.8 (86 reviews) | 7.1 (84 reviews) | 

#### Communication 

| Feature | BeyondTrust Remote Support | Kaseya VSA | 
|---|---|---|
| **Text Chat** | 8.8 (117 reviews) | 7.3 (93 reviews) | 
| **VoIP** | 7.2 (82 reviews) | 5.4 (79 reviews) | 
| **Video Conference Call** | 7.3 (78 reviews) | 5.6 (78 reviews) | 
| **Screen Annotations** | 8.5 (96 reviews) | 6.6 (77 reviews) | 

#### Security

| Feature | BeyondTrust Remote Support | Kaseya VSA | 
|---|---|---|
| **Data Encryption** | 9.1 (99 reviews) | 7.4 (81 reviews) | 
| **Compliance** | 9.1 (111 reviews) | 7.7 (88 reviews) | 

#### Device Support

| Feature | BeyondTrust Remote Support | Kaseya VSA | 
|---|---|---|
| **Mobile Device Access** | 8.3 (94 reviews) | 6.1 (82 reviews) | 
| **Multi-Platform Support** | 8.9 (107 reviews) | 7.6 (94 reviews) | 
| **Cross-Platform** | 8.9 (106 reviews) | 7.5 (93 reviews) | 

#### Performance

| Feature | BeyondTrust Remote Support | Kaseya VSA | 
|---|---|---|
| **Reporting** | 8.6 (105 reviews) | 7.8 (97 reviews) | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **Kaseya VSA** | 7.5/10 | 77 |

#### Incident Management

| Feature | BeyondTrust Remote Support | Kaseya VSA | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 7.9 (58 reviews) | 
| **Ticket Prioritization** | Not enough data | 8.0 (57 reviews) | 
| **Ticket Notifications** | Not enough data | 8.0 (60 reviews) | 
| **Knowledge Base** | Not enough data | 7.3 (59 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 7.6 (54 reviews) | 

#### Reporting

| Feature | BeyondTrust Remote Support | Kaseya VSA | 
|---|---|---|
| **Dashboards** | Not enough data | 7.3 (68 reviews) | 
| **Time Tracking** | Not enough data | 6.8 (55 reviews) | 
| **Surveys** | Not enough data | 6.5 (50 reviews) | 

#### Access & Usability

| Feature | BeyondTrust Remote Support | Kaseya VSA | 
|---|---|---|
| **Mobile** | Not enough data | 6.5 (53 reviews) | 
| **Self Service** | Not enough data | 7.6 (55 reviews) | 
| **Active Directory** | Not enough data | 7.9 (57 reviews) | 
| **Multi-Channel Access** | Not enough data | 8.0 (49 reviews) | 

#### Agentic AI - Service Desk

| Feature | BeyondTrust Remote Support | Kaseya VSA | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **Kaseya VSA** | 7.8/10 | 134 |

#### Analysis

| Feature | BeyondTrust Remote Support | Kaseya VSA | 
|---|---|---|
| **Threat Detection** | Not enough data | 7.3 (86 reviews) | 

#### Platform

| Feature | BeyondTrust Remote Support | Kaseya VSA | 
|---|---|---|
| **Unified Communications Platform** | Not enough data | 7.1 (80 reviews) | 
| **Remote Access** | Not enough data | 8.4 (123 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 7.8 (85 reviews) | 
| **Asset Tracking** | Not enough data | 8.3 (112 reviews) | 
| **IT Knowledge Management** | Not enough data | 7.6 (94 reviews) | 

#### Security

| Feature | BeyondTrust Remote Support | Kaseya VSA | 
|---|---|---|
| **Endpoint Protection** | Not enough data | 7.8 (97 reviews) | 
| **Patch Management** | Not enough data | 8.2 (120 reviews) | 
| **Disaster Recovery** | Not enough data | Feature Not Available | 
| **Service Management** | Not enough data | 8.0 (104 reviews) | 
| **Workflow Management** | Not enough data | 7.6 (94 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | BeyondTrust Remote Support | Kaseya VSA | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.8/10 | 109 |
| **Kaseya VSA** | N/A | N/A |

#### Administration

| Feature | BeyondTrust Remote Support | Kaseya VSA | 
|---|---|---|
| **Usage Information** | 9.0 (92 reviews) | Not enough data | 
| **Integrations** | 8.5 (84 reviews) | Not enough data | 
| **Diagnostics** | 8.8 (91 reviews) | Not enough data | 
| **Session Recording** | 9.0 (86 reviews) | Not enough data | 
| **Session Transfer** | 9.1 (91 reviews) | Not enough data | 
| **Unattended Access** | 8.8 (88 reviews) | Not enough data | 
| **File Sharing** | 9.1 (98 reviews) | Not enough data | 

#### Platform

| Feature | BeyondTrust Remote Support | Kaseya VSA | 
|---|---|---|
| **Cross-Platform Access** | 9.0 (91 reviews) | Not enough data | 
| **Mobile Device Access** | 8.1 (79 reviews) | Not enough data | 
| **Applications Management** | 8.5 (82 reviews) | Not enough data | 
| **Remote Device Control** | 9.3 (94 reviews) | Not enough data | 

#### Security

| Feature | BeyondTrust Remote Support | Kaseya VSA | 
|---|---|---|
| **Remote Wipe** | 8.6 (63 reviews) | Not enough data | 
| **Device Management** | 8.7 (76 reviews) | Not enough data | 
| **Device Enrollment** | 8.7 (77 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Remote Support Software](https://www.g2.com/categories/remote-support)

**Unique to BeyondTrust Remote Support (3):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop), [Privileged Access Management (PAM) Software](https://www.g2.com/categories/privileged-access-management-pam)

**Unique to Kaseya VSA (4):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Service Desk Software](https://www.g2.com/categories/service-desk), [Patch Management Software](https://www.g2.com/categories/patch-management)


---
## Reviewer Demographics

### By Company Size

| Segment | BeyondTrust Remote Support | Kaseya VSA | 
|---|---|---|
| **Small-Business** | 14.7% | 51.8% | 
| **Mid-Market** | 36.5% | 42.1% | 
| **Enterprise** | 48.8% | 6.1% | 

### By Industry

#### BeyondTrust Remote Support

- **Information Technology and Services:** 22.5%
- **Higher Education:** 11.2%
- **Hospital & Health Care:** 6.1%
- **Computer Software:** 4.8%
- **Computer & Network Security:** 4.3%
- **Government Administration:** 3.2%
- **Education Management:** 2.4%
- **Construction:** 2.4%
- **Financial Services:** 2.1%
- **Retail:** 2.1%
- **Other:** 38.8%

#### Kaseya VSA

- **Information Technology and Services:** 36.9%
- **Computer & Network Security:** 9.4%
- **Computer Networking:** 2.6%
- **Primary/Secondary Education:** 2.6%
- **Financial Services:** 2.3%
- **Consulting:** 1.9%
- **Banking:** 1.9%
- **Computer Software:** 1.9%
- **Construction:** 1.9%
- **Accounting:** 1.6%
- **Other:** 36.9%

---
## Alternatives

### Alternatives to BeyondTrust Remote Support

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3919 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1090 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (687 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (500 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)
- [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) — 4.7/5 stars (199 reviews)

### Alternatives to Kaseya VSA

- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1129 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4300 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (553 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1091 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3919 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (499 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [Red Hat Ansible Automation Platform](https://www.g2.com/products/red-hat-ansible-automation-platform/reviews) — 4.6/5 stars (377 reviews)

---
## Top Discussions

### BeyondTrust Remote Support

- Title: [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) — 2 comments
  > **Top comment:** "It can be used for RDP, Remote Screen Share, Chats...etc"
- Title: [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) — 1 comment
  > **Top comment:** "Remote Support Application"

### Kaseya VSA

- Title: [What if I'm under contract with another solution?](https://www.g2.com/discussions/what-if-i-m-under-contract-with-another-solution) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We are always willing to work with our customers to assist in moving to our solution, give us a call and let's talk through the details of our existing..."
- Title: [Is there a Free Trial available of the Product?](https://www.g2.com/discussions/is-there-a-free-trial-available-of-the-product) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "We currently have a totally free 14 day trial of Kaseya VSA if you'd like to give the platform a try. The trial comes with absolutely no obligations, and we..."
- Title: [Where is Kaseya located?](https://www.g2.com/discussions/where-is-kaseya-located) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kaseya is headquartered in Dublin, Ireland and has a presence in over 20 countries. Our U.S. headquarters is in Waltham, Massachusetts. Visit the Contact Us..."
- Title: [Does VSA integrate with any other related providers?](https://www.g2.com/discussions/does-vsa-integrate-with-any-other-related-providers) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "VSA has various integrations with other providers to help you tie together your IT infrastructure. Kaseya offers a full suite of IT solutions through their..."
- Title: [What does Kaseya do?](https://www.g2.com/discussions/what-does-kaseya-do) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kaseya provides cloud-based IT management and security software that enables IT organizations and Managed Service Providers (MSPs) to deliver high-quality IT..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/beyondtrust-remote-support-vs-kaseya-vsa)