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At a Glance
Market Segments
Enterprise (49.2% of reviews)
Mid-Market (53.3% of reviews)
Entry-Level Pricing
No pricing available
$3.00 1 User Per Month
BeyondTrust Remote Support
Star Rating
(369)4.7 out of 5
Market Segments
Enterprise (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportJumpCloud
Star Rating
(3,734)4.5 out of 5
Market Segments
Mid-Market (53.3% of reviews)
Pros & Cons
Entry-Level Pricing
$3.00 1 User Per Month
Free Trial is available
Learn more about JumpCloudSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that BeyondTrust Remote Support excels in "Screen Sharing" with a score of 9.5, making it a preferred choice for users who prioritize seamless remote collaboration. In contrast, JumpCloud's screen sharing feature received a lower score of 8.4, indicating room for improvement in this area.
- Users report that BeyondTrust offers superior "Session Recording" capabilities, scoring 9.0, which is crucial for auditing and compliance purposes. JumpCloud, however, scored 7.9, suggesting that its session recording features may not meet the same level of user expectations.
- Reviewers mention that BeyondTrust's "Multi-Monitor Support" is rated at 9.0, allowing users to manage multiple screens effectively during remote sessions. JumpCloud's support in this area is rated lower at 8.2, which could hinder productivity for users who rely on multi-monitor setups.
- G2 users highlight BeyondTrust's "Quality of Support" with a score of 9.3, indicating a strong customer service experience. In comparison, JumpCloud's support quality is rated at 8.8, which, while still good, may not provide the same level of satisfaction for users needing assistance.
- Users on G2 appreciate BeyondTrust's "Unattended Remote Access" feature, scoring 8.9, which is essential for IT support teams needing to access devices without user intervention. JumpCloud's score of 8.2 suggests that its unattended access capabilities may not be as robust.
- Reviewers mention that BeyondTrust's "Ease of Use" is rated at 9.3, making it user-friendly for teams with varying technical skills. JumpCloud, while still easy to use at 9.0, may not offer the same level of intuitiveness, which could impact user adoption rates.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableJumpCloud
Cloud Directory
$3.00
1 User Per Month
- For pricing please visit: https://jumpcloud.com/pricing
Free Trial
BeyondTrust Remote Support
Free Trial is available
JumpCloud
Free Trial is available
Ratings
Meets Requirements
9.4
327
8.8
3,056
Ease of Use
9.3
329
9.0
3,087
Ease of Setup
8.7
224
8.8
2,847
Ease of Admin
9.0
204
9.0
2,667
Quality of Support
9.2
303
8.8
2,788
Has the product been a good partner in doing business?
9.4
199
9.0
2,531
Product Direction (% positive)
9.1
324
9.3
2,960
Features by Category
Authentication Options
Not enough data
9.1
1420
Not enough data
8.9
1369
Not enough data
9.1
1379
Not enough data
9.0
1351
Not enough data
8.9
1272
Not enough data
8.8
1201
Access Control Types
Not enough data
8.9
1295
Not enough data
8.9
1267
Not enough data
8.6
1232
Not enough data
8.4
1052
Not enough data
8.4
1114
Administration
Not enough data
8.8
1157
Not enough data
9.2
1323
Not enough data
9.1
1364
Not enough data
8.7
1326
Not enough data
8.8
1311
Platform
Not enough data
9.1
1307
Not enough data
8.8
1083
Not enough data
9.0
1231
Not enough data
8.5
1057
Not enough data
8.2
1228
Not enough data
8.4
1178
Not enough data
8.5
1119
User on/off Boarding
Not enough data
8.6
632
Not enough data
8.6
729
|
Verified
Not enough data
8.8
794
|
Verified
Not enough data
8.9
748
|
Verified
Not enough data
9.0
730
|
Verified
Not enough data
8.2
570
User Maintenance
Not enough data
8.9
787
|
Verified
Not enough data
8.5
724
|
Verified
Not enough data
8.5
646
|
Verified
Governance
Not enough data
8.0
578
Not enough data
8.3
633
|
Verified
Administration
Not enough data
8.1
747
|
Verified
Not enough data
7.4
576
Not enough data
8.6
756
|
Verified
Not enough data
8.3
621
|
Verified
Tracking
Not enough data
8.3
19
Not enough data
9.0
20
Not enough data
Feature Not Available
Management
Not enough data
8.9
19
Not enough data
8.5
19
Not enough data
9.1
19
Insights
Not enough data
9.2
16
Not enough data
8.8
16
Not enough data
Feature Not Available
Not enough data
8.3
17
Agentic AI - SaaS Spend Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
14
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Access Control
Not enough data
8.8
1340
Not enough data
8.9
1312
Not enough data
8.5
1232
Not enough data
8.3
1069
Administration
Not enough data
8.7
1200
Not enough data
8.7
1309
Not enough data
8.4
1110
Not enough data
8.5
1259
Functionality
Not enough data
9.0
1284
Not enough data
9.1
1280
Not enough data
8.9
1238
Scope
Not enough data
Feature Not Available
Not enough data
9.1
361
Security
Not enough data
8.5
361
Not enough data
Feature Not Available
Not enough data
8.7
349
Management
Not enough data
9.1
357
Not enough data
8.9
352
Not enough data
8.9
356
Not enough data
8.7
347
Not enough data
8.1
330
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Administration
9.1
25
9.0
579
7.6
21
Feature Not Available
7.9
22
8.8
532
7.7
21
8.8
528
8.9
23
9.2
566
7.2
21
8.8
512
Functionality
9.0
24
9.2
551
9.3
24
9.2
547
8.1
21
8.6
470
8.0
21
8.6
437
9.0
23
9.1
536
9.1
24
9.0
529
8.1
22
8.7
489
8.3
21
8.3
81
8.3
21
8.9
474
7.9
20
8.7
442
Monitoring
8.9
23
8.7
516
9.0
24
8.6
535
7.4
19
Feature Not Available
Reporting
9.0
21
8.6
516
9.1
22
8.5
518
Functionality
Not enough data
8.8
905
Not enough data
8.8
940
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Administration
Not enough data
9.0
1046
Not enough data
9.2
1066
Not enough data
8.7
1023
Not enough data
8.8
996
Not enough data
Feature Not Available
Compliance
Not enough data
8.7
806
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
Not enough data
9.0
1396
Not enough data
8.4
1200
Not enough data
9.1
1347
Not enough data
9.0
1346
Not enough data
9.2
1381
Not enough data
9.1
1338
Type
Not enough data
8.2
1063
Not enough data
9.0
1359
Reporting
Not enough data
8.4
1250
Not enough data
8.4
1288
Not enough data
8.5
161
Not enough data
8.4
162
Authentication & Authorization - Identity and Access Management (IAM)
Not enough data
8.8
157
Administration & Governance - Identity and Access Management (IAM)
Not enough data
8.6
161
Not enough data
8.7
159
Generative AI - Identity and Access Management (IAM)
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
125
8.5
579
9.2
124
8.1
560
9.0
111
8.0
538
8.9
111
8.3
570
9.0
115
Feature Not Available
9.0
122
Feature Not Available
Maintenance
8.8
112
8.8
584
7.8
86
7.8
515
Communication
8.8
115
7.9
519
7.2
82
Feature Not Available
7.3
78
Feature Not Available
8.5
96
Feature Not Available
Security
9.0
97
8.8
556
9.1
108
8.8
548
Device Support
8.3
92
Feature Not Available
8.8
102
8.9
561
8.8
101
8.9
560
Performance
8.6
104
8.5
566
Platform - Mobile Device Management (MDM)
Not enough data
8.8
1066
Operating System
Not enough data
8.9
1118
Not enough data
8.7
1134
Not enough data
8.2
986
Management
Not enough data
8.5
1117
Not enough data
8.3
1056
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
1054
Security
Not enough data
8.8
1085
Not enough data
Feature Not Available
Agentic AI - Mobile Device Management (MDM)
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI - Security Compliance
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Administration
9.0
92
Not enough data
8.5
84
Not enough data
8.7
90
Not enough data
9.0
86
Not enough data
9.1
91
Not enough data
8.8
87
Not enough data
9.1
97
Not enough data
Platform
9.0
91
Not enough data
8.1
79
Not enough data
8.5
82
Not enough data
9.3
91
Not enough data
Security
8.6
63
Not enough data
8.7
76
Not enough data
8.7
77
Not enough data
Categories
Categories
Shared Categories
BeyondTrust Remote Support and JumpCloud are categorized as Remote Support and Privileged Access Management (PAM)
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps and Remote Desktop
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
JumpCloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.1%
Higher Education
11.6%
Hospital & Health Care
6.1%
Computer Software
4.7%
Computer & Network Security
4.1%
Other
50.4%
Information Technology and Services
22.5%
Computer Software
12.2%
Financial Services
7.9%
Computer & Network Security
7.3%
Hospital & Health Care
2.8%
Other
47.2%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
What is JumpCloud used for?
8 Comments
JB
JumpCloud is an identity provider that allows you to consolidate all of your authentication/logins, apps and devices, to a Single Sign-On experience for your...Read more
What is JumpCloud used for?
3 Comments
KG
Not just SSO.
We use JumpCloud for device management (policy groups, MDM), security management (MFA), user authentication (LDAP, Radius) and user management. Read more
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