# BeyondTrust Remote Support vs JumpCloud Comparison
---
## AI Generated Summary
- **G2 reviewers report** that BeyondTrust Remote Support excels in providing a user-friendly experience, with many users appreciating its intuitive interface that facilitates quick connections and real-time collaboration. This makes it a reliable choice for day-to-day support tasks.
- **Users say** that JumpCloud stands out for its seamless integration of multiple functionalities, such as asset management and single sign-on (SSO), into a single platform. This unification simplifies the management of systems and logins, allowing users to start their day more efficiently.
- **According to verified reviews** , BeyondTrust Remote Support has received high praise for its responsive customer support, with users noting that the support team goes above and beyond to resolve issues, ensuring that clients have the necessary tools to succeed.
- **Reviewers mention** that JumpCloud's clean and easy-to-navigate interface enhances the overall user experience, making it easier for teams to deploy and manage their systems without the hassle of juggling multiple tools.
- **G2 reviewers highlight** that while BeyondTrust Remote Support has a strong focus on remote assistance features, such as screen sharing and session recording, it may not fully meet the needs of users looking for comprehensive identity management solutions, which is where JumpCloud shines.
- **Users report** that both products have their strengths, but JumpCloud's broader market presence and higher G2 Score suggest a more favorable reception among users, particularly in the mid-market segment, compared to BeyondTrust's focus on enterprise clients.



| | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 386 | 3,977 | 
| **Largest Market Segment** | Enterprise (48.5% of reviews) | Mid-Market (54.2% of reviews) | 
| **Entry Level Price** | No pricing available | $3.00 1 User Per Month | 

---
## Top Pros & Cons

### BeyondTrust Remote Support

Pros:
- Ease of Use (22 reviews)
- Remote Access (13 reviews)

Cons:
- Expensive (7 reviews)
- Complexity (5 reviews)

### JumpCloud

Pros:
- Ease of Use (766 reviews)
- Device Management (588 reviews)

Cons:
- Missing Features (326 reviews)
- Improvement Needed (263 reviews)

---
## Ratings Comparison
| Rating | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
  | **Meets Requirements** | 9.4 (341 reviews) | 8.8 (3186 reviews) | 
  | **Ease of Use** | 9.2 (342 reviews) | 9.0 (3220 reviews) | 
  | **Ease of Setup** | 8.7 (237 reviews) | 8.8 (2978 reviews) | 
  | **Ease of Admin** | 9.0 (206 reviews) | 9.0 (2723 reviews) | 
  | **Quality of Support** | 9.2 (317 reviews) | 8.8 (2912 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (201 reviews) | 9.0 (2584 reviews) | 
  | **Product Direction (% positive)** | 9.2 (335 reviews) | 9.3 (3081 reviews) | 

---
## Pricing

### BeyondTrust Remote Support

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### JumpCloud

#### Entry-Level Pricing

Plan: Cloud Directory

Price: $3.00 1 User Per Month

Key Features:
- For pricing please visit: https://jumpcloud.com/pricing

[Learn more about JumpCloud](https://www.g2.com/products/jumpcloud/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Single Sign-On (SSO)

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **JumpCloud** | 8.8/10 | 1560 |

#### Authentication Options

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Authentication User experience** | Not enough data | 9.1 (1440 reviews) | 
| **Supports Required Authentication systems** | Not enough data | 8.9 (1376 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 9.1 (1394 reviews) | 
| **Supports Required Authentication Methods/Protocols** | Not enough data | 9.0 (1355 reviews) | 
| **Federation/SAML support (idp)** | Not enough data | 8.9 (1277 reviews) | 
| **Federation/SAML support (sp)** | Not enough data | 8.8 (1202 reviews) | 

#### Access Control Types

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Endpoint access** | Not enough data | 8.9 (1307 reviews) | 
| **Local Access** | Not enough data | 8.8 (1266 reviews) | 
| **Remote Access** | Not enough data | 8.6 (1240 reviews) | 
| **Partner Access** | Not enough data | 8.4 (1048 reviews) | 
| **Supports BYOD users** | Not enough data | 8.4 (1113 reviews) | 

#### Administration

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Ease of installation on server** | Not enough data | 8.8 (1160 reviews) | 
| **Password Policy Enforcement** | Not enough data | 9.2 (1331 reviews) | 
| **Administration Console** | Not enough data | 9.1 (1376 reviews) | 
| **Ease of connecting applications** | Not enough data | 8.7 (1327 reviews) | 
| **Self Service Password Administration** | Not enough data | 8.8 (1313 reviews) | 

#### Platform

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Multiple Operating system support** | Not enough data | 9.1 (1316 reviews) | 
| **Multi-Domain Support** | Not enough data | 8.8 (1081 reviews) | 
| **Cross Browser support** | Not enough data | 9.0 (1226 reviews) | 
| **Fail over protection** | Not enough data | 8.5 (1055 reviews) | 
| **Reporting** | Not enough data | 8.2 (1230 reviews) | 
| **Auditing** | Not enough data | 8.4 (1179 reviews) | 
| **Third Party Web Services support** | Not enough data | 8.5 (1114 reviews) | 

### User Provisioning and Governance Tools

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **JumpCloud** | 8.5/10 | 917 |

#### User on/off Boarding

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Self Service Access requests** | Not enough data | 8.6 (632 reviews) | 
| **Smart/Automated Provisioning** | Not enough data | 8.6 (733 reviews) ✓ Verified | 
| **Role Management** | Not enough data | 8.8 (797 reviews) ✓ Verified | 
| **Policy Management** | Not enough data | 8.9 (757 reviews) ✓ Verified | 
| **Access Termination** | Not enough data | 9.0 (734 reviews) ✓ Verified | 
| **Approval Workflows** | Not enough data | 8.2 (570 reviews) | 

#### User Maintenance

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Self Service Password Reset** | Not enough data | 8.9 (789 reviews) ✓ Verified | 
| **Bulk Changes** | Not enough data | 8.6 (725 reviews) ✓ Verified | 
| **Bi-directional Identity Synchronization** | Not enough data | 8.5 (647 reviews) ✓ Verified | 

#### Governance

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Identifies and Alerts for Threats** | Not enough data | 8.0 (578 reviews) | 
| **Compliance Audits** | Not enough data | 8.3 (635 reviews) ✓ Verified | 

#### Administration

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Reporting** | Not enough data | 8.1 (750 reviews) ✓ Verified | 
| **Mobile App** | Not enough data | 7.4 (577 reviews) | 
| **Ease of set up for target systems** | Not enough data | 8.6 (759 reviews) ✓ Verified | 
| **APIs** | Not enough data | 8.3 (623 reviews) ✓ Verified | 

### SaaS Spend Management

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **JumpCloud** | 8.8/10 | 24 |

#### Tracking

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Spend Tracking ** | Not enough data | 8.4 (22 reviews) | 
| **SaaS Utilization Tracking ** | Not enough data | 9.1 (22 reviews) | 
| **User Sentiment Tracking ** | Not enough data | Feature Not Available | 

#### Management

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Contract Management ** | Not enough data | 9.0 (21 reviews) | 
| **Application Catalog ** | Not enough data | 8.7 (22 reviews) | 
| **Dashboards and Visualizations ** | Not enough data | 9.2 (22 reviews) | 

#### Insights

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Recommendations  ** | Not enough data | 9.2 (17 reviews) | 
| **Spend Forecasting and Optimization ** | Not enough data | 8.8 (17 reviews) | 
| **Peer Benchmarking ** | Not enough data | Feature Not Available | 
| **Reporting** | Not enough data | 8.4 (18 reviews) | 

#### Agentic AI - SaaS Spend Management

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | 8.3 (15 reviews) | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Cloud Directory Services

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **JumpCloud** | 8.7/10 | 1632 |

#### Access Control

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Role Management** | Not enough data | 8.8 (1348 reviews) | 
| **Access Termination** | Not enough data | 8.9 (1316 reviews) | 
| **Remote Access** | Not enough data | 8.5 (1250 reviews) | 
| **Partner Access** | Not enough data | 8.3 (1067 reviews) | 

#### Administration

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Smart/Automated Provisioning** | Not enough data | 8.7 (1224 reviews) | 
| **Policy Management** | Not enough data | 8.7 (1345 reviews) | 
| **On-premise identity repositories supported** | Not enough data | 8.5 (1132 reviews) | 
| **Ease of Connecting Applications** | Not enough data | 8.5 (1286 reviews) | 

#### Functionality

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **SSO** | Not enough data | 9.0 (1327 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 9.1 (1310 reviews) | 
| **Supports Required Authentication systems** | Not enough data | 8.9 (1237 reviews) | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **JumpCloud** | 8.8/10 | 398 |

#### Scope

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Endpoint Inclusiveness** | Not enough data | Feature Not Available | 
| **Multi-OS Support** | Not enough data | 9.1 (366 reviews) | 

#### Security

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Reporting and Alerts** | Not enough data | 8.5 (358 reviews) | 
| **Endpoint Protection** | Not enough data | Feature Not Available | 
| **Remote Wiping** | Not enough data | 8.7 (345 reviews) | 

#### Management

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Device Enrollment** | Not enough data | 9.1 (354 reviews) | 
| **Device Configuration** | Not enough data | 8.9 (349 reviews) | 
| **Device Compliance** | Not enough data | 8.9 (354 reviews) | 
| **Usage Information** | Not enough data | 8.7 (342 reviews) | 
| **Data Separation** | Not enough data | 8.1 (325 reviews) | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Privileged Access Management (PAM)

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.4/10 | 29 |
| **JumpCloud** | 8.8/10 | 664 |

#### Administration

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Policy, User, and Role Management** | 9.2 (26 reviews) | 9.0 (578 reviews) | 
| **Approval Workflows** | 7.3 (22 reviews) | Feature Not Available | 
| **Automated Provisioning** | 8.0 (23 reviews) | 8.8 (532 reviews) | 
| **Bulk Changes** | 7.8 (22 reviews) | 8.8 (528 reviews) | 
| **Centralized Management** | 9.0 (24 reviews) | 9.1 (564 reviews) | 
| **Self-Service Access Requests** | 7.3 (22 reviews) | 8.7 (510 reviews) | 

#### Functionality

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Multi-Factor Authentication** | 9.0 (25 reviews) | 9.2 (551 reviews) | 
| **Single Sign-On** | 9.3 (25 reviews) | 9.2 (546 reviews) | 
| **BYOD support** | 8.1 (22 reviews) | 8.6 (468 reviews) | 
| **Password Vault** | 7.7 (22 reviews) | 8.6 (437 reviews) | 
| **Centralized management** | 9.0 (24 reviews) | 9.1 (535 reviews) | 
| **Role-based security** | 9.0 (26 reviews) | 9.0 (528 reviews) | 
| **Live notifications** | 8.0 (23 reviews) | 8.7 (488 reviews) | 
| **Live session recording & playback** | 8.4 (22 reviews) | 8.3 (81 reviews) | 
| **Hide passwords** | 8.4 (22 reviews) | 8.9 (473 reviews) | 
| **Temporary, time-limited privilege** | 8.0 (21 reviews) | 8.7 (440 reviews) | 

#### Monitoring

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Audit Logging** | 9.0 (25 reviews) | 8.7 (514 reviews) | 
| **Activity Logging** | 9.0 (25 reviews) | 8.6 (533 reviews) | 
| **Anomaly Detection** | 7.4 (20 reviews) | Feature Not Available | 

#### Reporting

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Audit log** | 8.9 (23 reviews) | 8.6 (514 reviews) | 
| **Reporting** | 9.1 (23 reviews) | 8.5 (517 reviews) | 

### Password Policy Enforcement

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **JumpCloud** | 8.9/10 | 1174 |

#### Functionality

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Active Directory integration** | Not enough data | 8.8 (904 reviews) | 
| **LDAP integration** | Not enough data | 8.8 (937 reviews) | 
| **Hacker dictionary** | Not enough data | Feature Not Available | 
| **Custom blacklist dictionary** | Not enough data | Feature Not Available | 

#### Administration

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Password synchronization** | Not enough data | 9.0 (1045 reviews) | 
| **Centralized management** | Not enough data | 9.2 (1069 reviews) | 
| **Group policy complexity controls** | Not enough data | 8.7 (1021 reviews) | 
| **Multiple policies** | Not enough data | 8.8 (992 reviews) | 
| **Multi-lingual** | Not enough data | Feature Not Available | 

#### Compliance

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **NIST-compliant** | Not enough data | 8.7 (801 reviews) | 
| **NCSC-compliant** | Not enough data | Feature Not Available | 
| **Section 508-compliant** | Not enough data | Feature Not Available | 

### Identity and Access Management (IAM)

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **JumpCloud** | 8.7/10 | 1550 |

#### Functionality

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **User provisioning** | Not enough data | 9.0 (1404 reviews) | 
| **Password manager** | Not enough data | 8.4 (1201 reviews) | 
| **Single Sign-on** | Not enough data | 9.1 (1358 reviews) | 
| **Enforces policies** | Not enough data | 9.0 (1348 reviews) | 
| **Authentication** | Not enough data | 9.2 (1384 reviews) | 
| **Multi-factor authentication** | Not enough data | 9.1 (1343 reviews) | 

####  Type

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **On-premises solution** | Not enough data | 8.2 (1059 reviews) | 
| **Cloud-solution** | Not enough data | 9.0 (1363 reviews) | 

####  Reporting

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Tracking** | Not enough data | 8.4 (1250 reviews) | 
| **Reporting** | Not enough data | 8.4 (1286 reviews) | 
| **Access & Permission Change Reporting** | Not enough data | 8.5 (161 reviews) | 
| **Compliance & Audit Trail Export** | Not enough data | 8.4 (161 reviews) | 

#### Authentication & Authorization - Identity and Access Management (IAM)

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Adaptive & Contextual Access Control** | Not enough data | 8.8 (155 reviews) | 

#### Administration & Governance - Identity and Access Management (IAM)

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Identity Lifecycle Management** | Not enough data | 8.6 (167 reviews) | 
| **Self‑Service Account Management** | Not enough data | 8.7 (160 reviews) | 

#### Generative AI - Identity and Access Management (IAM)

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **AI‑Driven Access Anomaly Detection** | Not enough data | Feature Not Available | 
| **Automated Policy Tuning** | Not enough data | Feature Not Available | 
| **Predictive Role Recommendations** | Not enough data | Feature Not Available | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 9.9/10 | 7 |
| **JumpCloud** | N/A | N/A |

#### ServiceNow Apps

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **ServiceNow Integration** | 10.0 (5 reviews) | Not enough data | 
| **Value** | 9.7 (6 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.7/10 | 140 |
| **JumpCloud** | 8.5/10 | 664 |

#### Administration

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Screen Sharing** | 9.5 (129 reviews) | 8.5 (582 reviews) | 
| **File Sharing** | 9.2 (127 reviews) | 8.1 (558 reviews) | 
| **Session Recording** | 9.0 (115 reviews) | 8.0 (537 reviews) | 
| **Unattended Remote Access** | 9.0 (116 reviews) | 8.3 (571 reviews) | 
| **Multi - Session Handling** | 9.0 (117 reviews) | Feature Not Available | 
| **Multi-Monitor Support** | 9.0 (124 reviews) | Feature Not Available | 

#### Maintenance

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Remote Reboot** | 8.8 (113 reviews) | 8.8 (583 reviews) | 
| **Remote Printing** | 7.8 (87 reviews) | 7.8 (513 reviews) | 

#### Communication 

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Text Chat** | 8.8 (118 reviews) | 7.9 (516 reviews) | 
| **VoIP** | 7.2 (83 reviews) | Feature Not Available | 
| **Video Conference Call** | 7.3 (79 reviews) | Feature Not Available | 
| **Screen Annotations** | 8.5 (97 reviews) | Feature Not Available | 

#### Security

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Data Encryption** | 9.1 (100 reviews) | 8.8 (555 reviews) | 
| **Compliance** | 9.1 (113 reviews) | 8.8 (547 reviews) | 

#### Device Support

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Mobile Device Access** | 8.3 (95 reviews) | Feature Not Available | 
| **Multi-Platform Support** | 8.9 (108 reviews) | 8.9 (564 reviews) | 
| **Cross-Platform** | 8.9 (107 reviews) | 8.9 (561 reviews) | 

#### Performance

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Reporting** | 8.6 (107 reviews) | 8.5 (565 reviews) | 

### AI Governance Tools

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **JumpCloud** | N/A | N/A |

#### AI Compliance

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Regulatory Reporting** | Not enough data | Not enough data | 
| **Automated Compliance** | Not enough data | Not enough data | 
| **Audit Trails** | Not enough data | Not enough data | 

#### Risk Management & Monitoring

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **AI Risk Management** | Not enough data | Not enough data | 
| **Real-time Monitoring** | Not enough data | Not enough data | 

#### AI Lifecycle Management

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Lifecycle Automation** | Not enough data | Not enough data | 

#### Access Control and Security

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Pole-based Access Control (RBAC)** | Not enough data | Not enough data | 

#### Collaboration and Communication 

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Model Sharing and Reuse** | Not enough data | Not enough data | 

#### Agentic AI - AI Governance Tools

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Non-Human Identity Management (NHIM) Solutions

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **JumpCloud** | N/A | N/A |

#### Lifecycle & Provisioning - Non-Human Identity Management (NHIM) Solutions

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Credential Rotation & Revocation** | Not enough data | Not enough data | 
| **Automated Registration & Provisioning** | Not enough data | Not enough data | 
| **De-Provisioning & Retirement** | Not enough data | Not enough data | 

#### Access, Authentication & Authorization - Non-Human Identity Management (NHIM) Solutions

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Fine-Grained Access Control** | Not enough data | Not enough data | 
| **Machine-Native Authentication Methods** | Not enough data | Not enough data | 
| **Contextual / Just-In-Time Access** | Not enough data | Not enough data | 

#### Visibility, Governance & Compliance - Non-Human Identity Management (NHIM) Solutions

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Policy Enforcement & Governance** | Not enough data | Not enough data | 
| **Audit Logging & Activity Monitoring** | Not enough data | Not enough data | 
| **Integration with IAM/Cloud/DevOps Ecosystem** | Not enough data | Not enough data | 
| **Discovery & Inventory of Non-Human Ids** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **JumpCloud** | 8.6/10 | 1265 |

#### Platform - Mobile Device Management (MDM)

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Regulation Compliant** | Not enough data | 8.8 (1070 reviews) | 

#### Operating System

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Multi-Systems Support** | Not enough data | 9.0 (1133 reviews) | 
| **Apple Support** | Not enough data | 8.7 (1146 reviews) | 
| **Android Support** | Not enough data | 8.2 (988 reviews) | 

#### Management

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Applicatons Management** | Not enough data | 8.5 (1122 reviews) | 
| **Applications Consolidation** | Not enough data | 8.3 (1052 reviews) | 
| **Whitelist** | Not enough data | Feature Not Available | 
| **Blacklist** | Not enough data | Feature Not Available | 
| **Usage Information** | Not enough data | 8.4 (1052 reviews) | 

#### Security

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Remote Wipe** | Not enough data | 8.8 (1089 reviews) | 
| **Security** | Not enough data | Feature Not Available | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Security Compliance

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **JumpCloud** | N/A | N/A |

#### Generative AI - Security Compliance

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Predictive Risk** | Not enough data | Feature Not Available | 
| **Automated Documentation** | Not enough data | Feature Not Available | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.8/10 | 110 |
| **JumpCloud** | N/A | N/A |

#### Administration

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Usage Information** | 9.0 (93 reviews) | Not enough data | 
| **Integrations** | 8.5 (85 reviews) | Not enough data | 
| **Diagnostics** | 8.8 (92 reviews) | Not enough data | 
| **Session Recording** | 9.0 (87 reviews) | Not enough data | 
| **Session Transfer** | 9.1 (92 reviews) | Not enough data | 
| **Unattended Access** | 8.8 (89 reviews) | Not enough data | 
| **File Sharing** | 9.1 (99 reviews) | Not enough data | 

#### Platform

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Cross-Platform Access** | 9.0 (92 reviews) | Not enough data | 
| **Mobile Device Access** | 8.1 (80 reviews) | Not enough data | 
| **Applications Management** | 8.5 (83 reviews) | Not enough data | 
| **Remote Device Control** | 9.3 (95 reviews) | Not enough data | 

#### Security

| Feature | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Remote Wipe** | 8.6 (64 reviews) | Not enough data | 
| **Device Management** | 8.7 (77 reviews) | Not enough data | 
| **Device Enrollment** | 8.7 (78 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [Remote Support Software](https://www.g2.com/categories/remote-support), [Privileged Access Management (PAM) Software](https://www.g2.com/categories/privileged-access-management-pam)

**Unique to BeyondTrust Remote Support (2):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)

**Unique to JumpCloud (11):** [Security Compliance Software](https://www.g2.com/categories/security-compliance), [Password Policy Enforcement Software](https://www.g2.com/categories/password-policy-enforcement), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Cloud Directory Services](https://www.g2.com/categories/cloud-directory-services), [SaaS Spend Management Software](https://www.g2.com/categories/saas-spend-management), [Identity and Access Management (IAM) Software](https://www.g2.com/categories/identity-and-access-management-iam), [User Provisioning and Governance Tools](https://www.g2.com/categories/user-provisioning-and-governance-tools), [Single Sign-On (SSO) Solutions](https://www.g2.com/categories/single-sign-on-sso), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Non-Human Identity Management (NHIM) Solutions](https://www.g2.com/categories/non-human-identity-management-nhim-solutions), [ AI Governance Tools](https://www.g2.com/categories/ai-governance-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | BeyondTrust Remote Support | JumpCloud | 
|---|---|---|
| **Small-Business** | 14.6% | 35.5% | 
| **Mid-Market** | 36.9% | 54.2% | 
| **Enterprise** | 48.5% | 10.2% | 

### By Industry

#### BeyondTrust Remote Support

- **Information Technology and Services:** 22.6%
- **Higher Education:** 11.2%
- **Hospital & Health Care:** 6.1%
- **Computer Software:** 4.8%
- **Computer & Network Security:** 4.3%
- **Government Administration:** 3.2%
- **Education Management:** 2.4%
- **Construction:** 2.4%
- **Consumer Goods:** 2.4%
- **Financial Services:** 2.1%
- **Other:** 38.6%

#### JumpCloud

- **Information Technology and Services:** 22.3%
- **Computer Software:** 12.6%
- **Financial Services:** 8.0%
- **Computer & Network Security:** 7.2%
- **Hospital & Health Care:** 2.9%
- **Marketing and Advertising:** 2.6%
- **Non-Profit Organization Management:** 2.2%
- **Education Management:** 1.9%
- **Health, Wellness and Fitness:** 1.5%
- **Management Consulting:** 1.4%
- **Other:** 37.4%

---
## Alternatives

### Alternatives to BeyondTrust Remote Support

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3973 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1095 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (696 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (501 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (510 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (209 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)
- [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) — 4.7/5 stars (199 reviews)

### Alternatives to JumpCloud

- [Okta](https://www.g2.com/products/okta/reviews) — 4.5/5 stars (1230 reviews)
- [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) — 4.5/5 stars (911 reviews)
- [OneLogin](https://www.g2.com/products/onelogin/reviews) — 4.4/5 stars (290 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4312 reviews)
- [1Password](https://www.g2.com/products/1password/reviews) — 4.6/5 stars (1799 reviews)
- [Auth0](https://www.g2.com/products/auth0/reviews) — 4.3/5 stars (271 reviews)
- [Cisco Duo](https://www.g2.com/products/cisco-duo/reviews) — 4.5/5 stars (517 reviews)
- [Scalefusion](https://www.g2.com/products/scalefusion/reviews) — 4.7/5 stars (383 reviews)
- [BetterCloud](https://www.g2.com/products/bettercloud/reviews) — 4.4/5 stars (483 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3973 reviews)

---
## Top Discussions

### BeyondTrust Remote Support

- Title: [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) — 2 comments
  > **Top comment:** "It can be used for RDP, Remote Screen Share, Chats...etc"
- Title: [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) — 1 comment
  > **Top comment:** "Remote Support Application"

### JumpCloud

- Title: [What is JumpCloud used for?](https://www.g2.com/discussions/what-is-jumpcloud-used-for) — 6 comments
  > **Top comment:** "JumpCloud is an identity provider that allows you to consolidate all of your authentication/logins, apps and devices, to a Single Sign-On experience for your..."
- Title: [Do you want a copy?](https://www.g2.com/discussions/do-you-want-a-copy) — 4 comments, 1 upvote
  > **Top comment:** "Jumpcloud has a ton of Policies, but I just checked and I don't see that one. You could push the powershell script with a command. 
With that being said,..."
- Title: [What is JumpCloud used for?](https://www.g2.com/discussions/jumpcloud-what-is-jumpcloud-used-for) — 3 comments, 4 upvotes
  > **Top comment:** "FOR SSO"
- Title: [Can JumpCloud replace Active Directory?](https://www.g2.com/discussions/jumpcloud-can-jumpcloud-replace-active-directory) — 3 comments, 1 upvote
  > **Top comment:** "Yes it can.  We have clients that are very geographically distributed and we use JumpCloud instead of AD for these clients.  "
- Title: [Is JumpCloud secure?](https://www.g2.com/discussions/is-jumpcloud-secure) — 2 comments, 3 upvotes
  > **Top comment:** "yes"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/beyondtrust-remote-support-vs-jumpcloud)