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Compare BeyondTrust Remote Support and Goverlan Reach

See this
side-by-side comparison of BeyondTrust Remote Support vs. Goverlan Reach
based on preference data from user reviews. BeyondTrust Remote Support rates 4.7/5 stars with 209 reviews. By contrast, Goverlan Reach rates 4.4/5 stars with 235 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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BeyondTrust Remote Support
BeyondTrust Remote Support
(209)
4.7 out of 5
BeyondTrust Remote Support
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Yes
Goverlan Reach
Goverlan Reach
(235)
4.4 out of 5
Goverlan Reach
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Star Rating
BeyondTrust Remote Support
BeyondTrust Remote Support
Goverlan Reach
Goverlan Reach
Market Segments
BeyondTrust Remote Support
BeyondTrust Remote Support
Enterprise (52.3% of reviews)
Goverlan Reach
Goverlan Reach
Mid-Market (61.8% of reviews)
Entry Level Price
BeyondTrust Remote Support
BeyondTrust Remote Support
No pricing information available
Goverlan Reach
Goverlan Reach
$29 per concurrent operator license/ per month

BeyondTrust Remote Support vs Goverlan Reach

When assessing the two solutions, reviewers found BeyondTrust Remote Support easier to use, set up, and administer. Reviewers also preferred doing business with BeyondTrust Remote Support overall.

  • Reviewers felt that BeyondTrust Remote Support meets the needs of their business better than Goverlan Reach.
  • When comparing quality of ongoing product support, reviewers felt that BeyondTrust Remote Support is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of BeyondTrust Remote Support over Goverlan Reach.
Categories
Shared Categories
BeyondTrust Remote Support
BeyondTrust Remote Support
Goverlan Reach
Goverlan Reach
BeyondTrust Remote Support and Goverlan Reach are categorized as Remote Desktop and Remote Support
Unique Categories
BeyondTrust Remote Support
BeyondTrust Remote Support is categorized as ServiceNow Store Apps
Goverlan Reach
Goverlan Reach is categorized as IT Process Automation and Enterprise IT Management Suites
Pricing
BeyondTrust Remote Support
BeyondTrust Remote Support Pricing
Free Trial
Goverlan Reach
Goverlan Reach Pricing
Standard Edition
$29per concurrent operator license/ per month
Professional Edition
$69per concurrent operator license/ per month
Enterprise Edition
$129per concurrent operator license/ per month
Free Trial
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Ratings
Meets Requirements
BeyondTrust Remote Support
BeyondTrust Remote Support
9.4
Responses: 179
Goverlan Reach
Goverlan Reach
9.0
Responses: 214
Ease of Use
BeyondTrust Remote Support
BeyondTrust Remote Support
9.3
Responses: 180
Goverlan Reach
Goverlan Reach
8.9
Responses: 212
Ease of Setup
BeyondTrust Remote Support
BeyondTrust Remote Support
8.7
Responses: 104
Goverlan Reach
Goverlan Reach
8.4
Responses: 169
Ease of Admin
BeyondTrust Remote Support
BeyondTrust Remote Support
9.0
Responses: 103
Goverlan Reach
Goverlan Reach
8.9
Responses: 171
Quality of Support
BeyondTrust Remote Support
BeyondTrust Remote Support
9.4
Responses: 163
Goverlan Reach
Goverlan Reach
9.0
Responses: 183
Ease of Doing Business With
BeyondTrust Remote Support
BeyondTrust Remote Support
9.5
Responses: 100
Goverlan Reach
Goverlan Reach
9.1
Responses: 158
Product Direction (% positive)
BeyondTrust Remote Support
BeyondTrust Remote Support
8.8
Responses: 178
Goverlan Reach
Goverlan Reach
8.7
Responses: 215
Features
Administration
Screen Sharing
BeyondTrust Remote Support
BeyondTrust Remote Support
Not enough data available
Goverlan Reach
Goverlan Reach
9.5
Responses: 7
File Sharing
BeyondTrust Remote Support
BeyondTrust Remote Support
Not enough data available
Goverlan Reach
Goverlan Reach
8.8
Responses: 7
Session Recording
BeyondTrust Remote Support
BeyondTrust Remote Support
Not enough data available
Goverlan Reach
Goverlan Reach
8.3
Responses: 6
Unattended Remote Access
BeyondTrust Remote Support
BeyondTrust Remote Support
Not enough data available
Goverlan Reach
Goverlan Reach
9.0
Responses: 7
Multi - Session Handling
BeyondTrust Remote Support
BeyondTrust Remote Support
Not enough data available
Goverlan Reach
Goverlan Reach
9.4
Responses: 6
Multi-Monitor Support
BeyondTrust Remote Support
BeyondTrust Remote Support
Not enough data available
Goverlan Reach
Goverlan Reach
9.0
Responses: 8
Platform Additional Functionality
Cloud
BeyondTrust Remote Support
BeyondTrust Remote Support
9.3
Responses: 9
Goverlan Reach
Goverlan Reach
8.2
Responses: 24
Mobility
BeyondTrust Remote Support
BeyondTrust Remote Support
9.0
Responses: 10
Goverlan Reach
Goverlan Reach
7.6
Responses: 25
Messaging
BeyondTrust Remote Support
BeyondTrust Remote Support
9.4
Responses: 12
Goverlan Reach
Goverlan Reach
8.3
Responses: 39
Maintenance
Remote Reboot
BeyondTrust Remote Support
BeyondTrust Remote Support
Not enough data available
Goverlan Reach
Goverlan Reach
9.4
Responses: 8
Remote Printing
BeyondTrust Remote Support
BeyondTrust Remote Support
Not enough data available
Goverlan Reach
Goverlan Reach
9.0
Responses: 7
Communication
Text Chat
BeyondTrust Remote Support
BeyondTrust Remote Support
Not enough data available
Goverlan Reach
Goverlan Reach
9.0
Responses: 8
VoIP
BeyondTrust Remote Support
BeyondTrust Remote Support
Not enough data available
Goverlan Reach
Goverlan Reach
8.6
Responses: 6
Video Conference Call
BeyondTrust Remote Support
BeyondTrust Remote Support
Not enough data available
Goverlan Reach
Goverlan Reach
9.7
Responses: 6
Screen Annotations
BeyondTrust Remote Support
BeyondTrust Remote Support
Not enough data available
Goverlan Reach
Goverlan Reach
8.6
Responses: 6
Security
Data Encryption
BeyondTrust Remote Support
BeyondTrust Remote Support
Not enough data available
Goverlan Reach
Goverlan Reach
9.0
Responses: 7
Compliance
BeyondTrust Remote Support
BeyondTrust Remote Support
Not enough data available
Goverlan Reach
Goverlan Reach
10.0
Responses: 7
Device Support
Mobile Device Access
BeyondTrust Remote Support
BeyondTrust Remote Support
Not enough data available
Goverlan Reach
Goverlan Reach
9.7
Responses: 6
Multi-Platform Support
BeyondTrust Remote Support
BeyondTrust Remote Support
Not enough data available
Goverlan Reach
Goverlan Reach
9.0
Responses: 7
Cross-Platform
BeyondTrust Remote Support
BeyondTrust Remote Support
Not enough data available
Goverlan Reach
Goverlan Reach
8.8
Responses: 7
Performance
Reporting
BeyondTrust Remote Support
BeyondTrust Remote Support
Not enough data available
Goverlan Reach
Goverlan Reach
8.3
Responses: 7
Administration
Usage Information
BeyondTrust Remote Support
BeyondTrust Remote Support
9.2
Responses: 26
Goverlan Reach
Goverlan Reach
9.0
Responses: 102
Integrations
BeyondTrust Remote Support
BeyondTrust Remote Support
8.5
Responses: 20
Goverlan Reach
Goverlan Reach
8.6
Responses: 87
Diagnostics
BeyondTrust Remote Support
BeyondTrust Remote Support
8.8
Responses: 27
Goverlan Reach
Goverlan Reach
8.6
Responses: 96
Session Recording
BeyondTrust Remote Support
BeyondTrust Remote Support
8.9
Responses: 22
Goverlan Reach
Goverlan Reach
8.5
Responses: 60
Session Transfer
BeyondTrust Remote Support
BeyondTrust Remote Support
9.6
Responses: 26
Goverlan Reach
Goverlan Reach
8.6
Responses: 66
Unattended Access
BeyondTrust Remote Support
BeyondTrust Remote Support
9.1
Responses: 27
Goverlan Reach
Goverlan Reach
8.9
Responses: 84
File Sharing
BeyondTrust Remote Support
BeyondTrust Remote Support
9.3
Responses: 29
Goverlan Reach
Goverlan Reach
8.8
Responses: 81
Platform
Cross-Platform Access
BeyondTrust Remote Support
BeyondTrust Remote Support
9.3
Responses: 27
Goverlan Reach
Goverlan Reach
8.1
Responses: 66
Mobile Device Access
BeyondTrust Remote Support
BeyondTrust Remote Support
8.0
Responses: 22
Goverlan Reach
Goverlan Reach
7.0
Responses: 40
Applications Management
BeyondTrust Remote Support
BeyondTrust Remote Support
8.7
Responses: 21
Goverlan Reach
Goverlan Reach
8.5
Responses: 87
Remote Device Control
BeyondTrust Remote Support
BeyondTrust Remote Support
9.3
Responses: 27
Goverlan Reach
Goverlan Reach
9.2
Responses: 106
Security
Remote Wipe
BeyondTrust Remote Support
BeyondTrust Remote Support
9.2
Responses: 10
Goverlan Reach
Goverlan Reach
7.5
Responses: 30
Device Management
BeyondTrust Remote Support
BeyondTrust Remote Support
9.2
Responses: 16
Goverlan Reach
Goverlan Reach
8.6
Responses: 69
Device Enrollment
BeyondTrust Remote Support
BeyondTrust Remote Support
9.2
Responses: 17
Goverlan Reach
Goverlan Reach
8.0
Responses: 50
Reviewers' Company Size
Reviewers of BeyondTrust Remote Support were most often representing companies in the Enterprise segment, while reviewers for Goverlan Reach were more commonly in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
BeyondTrust Remote Support
BeyondTrust Remote Support
14.4%
Goverlan Reach
Goverlan Reach
9.4%
Mid-Market
(51-1000 emp.)
BeyondTrust Remote Support
BeyondTrust Remote Support
33.3%
Goverlan Reach
Goverlan Reach
61.8%
Enterprise
(> 1000 emp.)
BeyondTrust Remote Support
BeyondTrust Remote Support
52.3%
Goverlan Reach
Goverlan Reach
28.8%
Reviewers' Industry
BeyondTrust Remote Support
BeyondTrust Remote Support Industry
Information Technology and Services
20.1%
Higher Education
15.7%
Hospital & Health Care
6.4%
Computer Software
4.4%
Government Administration
3.4%
Other
50.0%
Goverlan Reach
Goverlan Reach Industry
Information Technology and Services
14.2%
Hospital & Health Care
9.9%
Financial Services
8.6%
Education Management
8.6%
Government Administration
5.2%
Other
53.6%
Reviews
Most Helpful Favorable Review
BeyondTrust Remote Support
James D.
Administrator in Higher Education

Bomgar does not just provide my team with a remote support solution. It provides my organisation with a set of software technologies to cater for many aspects of service delivery, internally within IT Services and externally to other professional...

Goverlan Reach
GH
Administrator in Higher Education

Ability to provide remote support to our end-users who rarely authenticate against our domain. We are also able to remotely authenticate for users who are prompted for elevated credentials.

Most Helpful Critical Review
BeyondTrust Remote Support
GI
Consultant in Information Technology and Services

yearly maintenance cost; not being upfront on whether they will charge you surcharge on using CC or not (they simply say, they will charge if applicable, even at the "Submit" button); not giving any valuable discount to loyal customers; expensive additional...

Goverlan Reach
G
Administrator in Hospital & Health Care

Difficulty and unreliability of connecting to other PC's via CITRIX environment

Discussions
BeyondTrust Remote Support
BeyondTrust Remote Support Discussions
Monty the Mongoose crying
BeyondTrust Remote Support has no discussions with answers
Goverlan Reach
Goverlan Reach Discussions
How is this product priced?
1 comment
Offical Response from Goverlan Reach
Goverlan Reach is priced on a per-operator basis with no additional fee for internal endpoint management. This means that you can use Goverlan Reach to...Read more
Is this a Cloud-based solution or self-hosted? Is it secure?
1 comment
Offical Response from Goverlan Reach
Goverlan Reach is a 100% on-premises software solution. It doesn't depend on any third-party vendor or cloud-based server to support your internal or...Read more
Is this product designed to manage corporate internal endpoints or over-the-internet external endpoints?
1 comment
Offical Response from Goverlan Reach
Both! Goverlan Reach is primarily designed to manage your corporate users and machines; however, you can optionally enable the support of external endpoints...Read more
Screenshots
BeyondTrust Remote Support
BeyondTrust Remote Support Screenshots
Goverlan Reach
Goverlan Reach Screenshots
Videos
BeyondTrust Remote Support
BeyondTrust Remote Support Videos
No videos provided
Goverlan Reach
Goverlan Reach Videos
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Goverlan Reach - Speed Demo

Downloads
BeyondTrust Remote Support
BeyondTrust Remote Support Downloads
No downloads provided
Goverlan Reach
Goverlan Reach Downloads
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