Compare BeyondTrust Remote Support and GoToMyPC 
At a Glance
Market Segments
Enterprise (49.3% of reviews)
Small-Business (72.2% of reviews)
Entry-Level Pricing
No pricing available
Starting at $35.00 1 Computer Per Month
BeyondTrust Remote Support
Star Rating
(378)4.7 out of 5
Market Segments
Enterprise (49.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportGoToMyPC
Star Rating
(233)4.3 out of 5
Market Segments
Small-Business (72.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $35.00 1 Computer Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- According to verified reviews, GoToMyPC is praised for its user-friendly interface, making it particularly accessible for less experienced users. Many users appreciate how easy it is to connect to their work computers from home, highlighting the convenience of the mobile app for remote access.
- G2 reviewers report that BeyondTrust Remote Support excels in its robust chat functionality, which is seen as genuinely helpful for end users. IT professionals value the logging and auditing features, allowing for straightforward reviews of remote actions taken during support sessions.
- Users say that GoToMyPC offers a quick and intuitive setup process, which is a significant advantage for small businesses looking to implement remote access solutions without extensive training or configuration challenges.
- Reviewers mention that BeyondTrust Remote Support is continuously evolving, with new features being developed based on user feedback from support groups. This responsiveness to user needs is a strong point for teams looking for a solution that adapts over time.
- According to recent feedback, GoToMyPC has a slight edge in ease of setup, with users noting that the onboarding process is straightforward. However, some users feel that it could improve in meeting specific workflow requirements compared to its competitors.
- G2 reviewers highlight that BeyondTrust Remote Support scores higher in overall support quality, with users appreciating the proactive assistance and resources available, which can be crucial for enterprises that rely heavily on remote support capabilities.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableGoToMyPC
Personal
Starting at $35.00
1 Computer Per Month
One user with one or more computers to access.
- 1 user 1 administrator
- Unlimited Remote Access to 1 or More Computers
- Complete End-to-End Encryption
Free Trial
BeyondTrust Remote Support
Free Trial is available
GoToMyPC
Free Trial is available
Ratings
Meets Requirements
9.4
333
8.8
193
Ease of Use
9.2
335
8.9
195
Ease of Setup
8.7
230
9.1
108
Ease of Admin
9.0
205
8.9
74
Quality of Support
9.2
309
8.4
140
Has the product been a good partner in doing business?
9.4
200
8.4
71
Product Direction (% positive)
9.2
330
7.6
180
Features by Category
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
126
Not enough data
9.2
126
Not enough data
9.0
112
Not enough data
9.0
113
Not enough data
9.0
116
Not enough data
9.0
123
Not enough data
Maintenance
8.8
112
Not enough data
7.8
86
Not enough data
Communication
8.8
117
Not enough data
7.2
82
Not enough data
7.3
78
Not enough data
8.5
96
Not enough data
Security
9.0
98
Not enough data
9.1
109
Not enough data
Device Support
8.3
92
Not enough data
8.8
104
Not enough data
8.9
104
Not enough data
Performance
8.6
105
Not enough data
Generative AI
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.0
92
Feature Not Available
8.5
84
Feature Not Available
8.7
90
7.8
91
9.0
86
Feature Not Available
9.1
91
Feature Not Available
8.8
88
8.3
63
9.1
97
8.4
105
Platform
9.0
91
8.1
94
8.1
79
Feature Not Available
8.5
82
Feature Not Available
9.3
93
8.6
112
Security
8.6
63
Feature Not Available
8.7
76
8.4
65
8.7
77
Feature Not Available
Categories
Categories
Shared Categories
BeyondTrust Remote Support and GoToMyPC are categorized as Remote Desktop
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps, Remote Support, and Privileged Access Management (PAM)
GoToMyPC is categorized as Endpoint Management
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GoToMyPC
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.8%
Higher Education
11.4%
Hospital & Health Care
6.0%
Computer Software
4.6%
Computer & Network Security
4.1%
Other
51.2%
Information Technology and Services
9.7%
Computer Software
6.2%
Accounting
5.8%
Computer & Network Security
4.4%
Legal Services
4.0%
Other
69.9%
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
May we see "Wallpaper". It just helps me know what computer I am connected to at the time.
1 Comment
AD
I agree... that would help to know which computer you are working on.Read more
GoToMyPC has no more discussions with answers
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