Compare BeyondTrust Remote Support and LogMeIn Pro 
At a Glance
Market Segments
Enterprise (49.2% of reviews)
Small-Business (75.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
BeyondTrust Remote Support
Star Rating
(379)4.7 out of 5
Market Segments
Enterprise (49.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about BeyondTrust Remote SupportLogMeIn Pro
Star Rating
(85)4.4 out of 5
Market Segments
Small-Business (75.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about LogMeIn ProSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that BeyondTrust Remote Support excels in user satisfaction, boasting a higher overall score compared to LogMeIn Pro. Users appreciate features like the excellent chat functionality, which is described as genuinely helpful for end users, enhancing the overall support experience.
- According to verified reviews, BeyondTrust Remote Support is noted for its robust logging and auditing capabilities, allowing IT engineers to easily review remote actions taken during support sessions. This level of transparency is a significant advantage for organizations that prioritize accountability.
- Users say that while LogMeIn Pro provides reliable connectivity, especially for remote access to files during travel, it lacks some of the advanced features that BeyondTrust offers, such as command line functionality and session recording, which are highly valued by IT professionals.
- Reviewers mention that BeyondTrust Remote Support is continuously evolving, with new features being developed based on user feedback from support groups. This responsiveness to user needs is a strong point that sets it apart from LogMeIn Pro, which has not seen recent updates as frequently.
- Users highlight that LogMeIn Pro is particularly favored by small businesses for its ease of setup and consistent performance, making it a solid choice for less complex environments. However, BeyondTrust's higher ratings in quality of support and ease of use suggest it may be better suited for larger enterprises with more demanding requirements.
- According to recent user feedback, BeyondTrust Remote Support's features like session transfer and file sharing are rated highly, making it a preferred choice for teams that require seamless collaboration and efficient remote support. In contrast, while LogMeIn Pro offers essential remote access, it may not meet the advanced needs of larger organizations.
Pricing
Entry-Level Pricing
BeyondTrust Remote Support
No pricing availableLogMeIn Pro
No pricing availableFree Trial
BeyondTrust Remote Support
Free Trial is available
LogMeIn Pro
No trial information availableRatings
Meets Requirements
9.4
333
9.2
56
Ease of Use
9.2
335
9.2
57
Ease of Setup
8.7
230
9.4
18
Ease of Admin
9.0
205
9.6
19
Quality of Support
9.2
309
8.4
47
Has the product been a good partner in doing business?
9.4
200
9.3
18
Product Direction (% positive)
9.2
330
6.4
52
Features by Category
Administration
9.1
25
Not enough data
7.6
21
Not enough data
7.9
22
Not enough data
7.7
21
Not enough data
8.9
23
Not enough data
7.2
21
Not enough data
Functionality
9.0
24
Not enough data
9.3
24
Not enough data
8.1
21
Not enough data
8.0
21
Not enough data
9.0
23
Not enough data
9.1
24
Not enough data
8.1
22
Not enough data
8.3
21
Not enough data
8.3
21
Not enough data
7.9
20
Not enough data
Monitoring
8.9
23
Not enough data
9.0
24
Not enough data
7.4
19
Not enough data
Reporting
9.0
21
Not enough data
9.1
22
Not enough data
ServiceNow Apps
Not enough data
Not enough data
9.7
5
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
126
Not enough data
9.2
126
Not enough data
9.0
112
Not enough data
9.0
113
Not enough data
9.0
116
Not enough data
9.0
123
Not enough data
Maintenance
8.8
112
Not enough data
7.8
86
Not enough data
Communication
8.8
117
Not enough data
7.2
82
Not enough data
7.3
78
Not enough data
8.5
96
Not enough data
Security
9.0
98
Not enough data
9.1
109
Not enough data
Device Support
8.3
92
Not enough data
8.8
104
Not enough data
8.9
104
Not enough data
Performance
8.6
105
Not enough data
Administration
9.0
92
8.5
28
8.5
84
8.7
25
8.7
90
8.1
25
9.0
86
8.2
18
9.1
91
8.2
20
8.8
88
8.7
29
9.1
97
8.8
33
Platform
9.0
91
9.0
32
8.1
79
8.9
35
8.5
82
8.5
29
9.3
93
9.1
39
Security
8.6
63
8.3
21
8.7
76
8.4
29
8.7
77
8.7
30
Categories
Categories
Shared Categories
BeyondTrust Remote Support and LogMeIn Pro are categorized as Remote Desktop
Unique Categories
BeyondTrust Remote Support is categorized as ServiceNow Store Apps, Remote Support, and Privileged Access Management (PAM)
LogMeIn Pro has no unique categories
Reviews
Reviewers' Company Size
BeyondTrust Remote Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LogMeIn Pro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
22.8%
Higher Education
11.4%
Hospital & Health Care
6.0%
Computer Software
4.6%
Computer & Network Security
4.1%
Other
51.2%
Accounting
13.4%
Construction
8.5%
Financial Services
6.1%
Legal Services
6.1%
Computer Software
4.9%
Other
61.0%
Alternatives
Discussions
What is BeyondTrust Remote Support used for?
2 Comments
RS
It can be used for RDP, Remote Screen Share, Chats...etcRead more
BeyondTrust Remote Support has no more discussions with answers
How do I print from a remote computer
1 Comment
RF
Your local printers should appear in your printer list, but I’ve never gotten it to actually print on my local printer. It looks like it’s working but...Read more
How secure is LogMeIn pro?
1 Comment
DC
Logmein Pro can be trusted with your sensitive information. We have used it business to business for years. You are notified EVERY TIME someone logs in.Read more
LogMeIn Pro has no more discussions with answers
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