# BeyondTrust Remote Support vs Glance Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Glance excels in **ease of setup** , with many users appreciating its straightforward onboarding process. One user highlighted how the system is "straightforward to use" and noted they currently have no issues, indicating a smooth initial experience.
- **Users say** BeyondTrust Remote Support offers robust **logging and auditing features** , which are particularly valued by IT professionals. Reviewers mentioned that every remote action is logged, making it easy to review actions taken during support sessions, enhancing accountability.
- **According to verified reviews** , both products receive high marks for **quality of support** , but Glance stands out for its flexibility. Users praised Glance Support for being responsive and willing to hop on calls to assist with urgent needs, showcasing a commitment to customer service.
- **Reviewers mention** that BeyondTrust Remote Support is continually evolving, with new features being developed based on user feedback. This responsiveness to user needs was highlighted in comments about the software's improvement through end-user support group webinars.
- **G2 reviewers report** that while both products are user-friendly, Glance has a slight edge in **overall usability** , with users noting its intuitive interface. This ease of use is a significant factor for teams looking to minimize training time.
- **Users say** that BeyondTrust Remote Support is particularly effective for **team collaboration** , with features that facilitate working together seamlessly. Reviewers appreciated how easy it is to collaborate within their teams, which is crucial for IT support environments.



| | BeyondTrust Remote Support | Glance | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 384 | 23 | 
| **Largest Market Segment** | Enterprise (48.8% of reviews) | Mid-Market (56.5% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us | 

---
## Top Pros & Cons

### BeyondTrust Remote Support

Pros:
- Ease of Use (26 reviews)
- Remote Access (18 reviews)

Cons:
- Expensive (10 reviews)
- Pricing Issues (8 reviews)

### Glance

Pros:
- Ease of Use (1 reviews)


---
## Ratings Comparison
| Rating | BeyondTrust Remote Support | Glance | 
|---|---|---|
  | **Meets Requirements** | 9.4 (339 reviews) | 9.6 (16 reviews) | 
  | **Ease of Use** | 9.2 (340 reviews) | 9.5 (16 reviews) | 
  | **Ease of Setup** | 8.7 (235 reviews) | 9.7 (5 reviews) | 
  | **Ease of Admin** | 9.0 (205 reviews) | Not enough data | 
  | **Quality of Support** | 9.2 (315 reviews) | 9.4 (13 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (200 reviews) | Not enough data | 
  | **Product Direction (% positive)** | 9.2 (333 reviews) | 9.2 (14 reviews) | 

---
## Pricing

### BeyondTrust Remote Support

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Glance

#### Entry-Level Pricing

Plan: Glance Guided CX Solutions

Price: Contact Us

Description: Contact Glance to get started with our enterprise solutions:

Key Features:
- Cobrowse
- Screen Share
- Mobile App Share

[Learn more about Glance](https://www.g2.com/products/glance-glance/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **Glance** | N/A | N/A |

#### Communication

| Feature | BeyondTrust Remote Support | Glance | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | BeyondTrust Remote Support | Glance | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | BeyondTrust Remote Support | Glance | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | BeyondTrust Remote Support | Glance | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **Glance** | N/A | N/A |

#### Presenter Tools

| Feature | BeyondTrust Remote Support | Glance | 
|---|---|---|
| **Live Preview** | Not enough data | Not enough data | 
| **Notifications Blocker** | Not enough data | Not enough data | 
| **Remote Control** | Not enough data | Not enough data | 
| **Switch Presenter** | Not enough data | Not enough data | 

#### Conferencing Options

| Feature | BeyondTrust Remote Support | Glance | 
|---|---|---|
| **Group Live Chat** | Not enough data | Not enough data | 
| **Audio Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 

#### Application Tools

| Feature | BeyondTrust Remote Support | Glance | 
|---|---|---|
| **Password Protection** | Not enough data | Not enough data | 
| **Recording** | Not enough data | Not enough data | 
| **In-Browser Application** | Not enough data | Not enough data | 

#### Agentic AI - Screen Sharing

| Feature | BeyondTrust Remote Support | Glance | 
|---|---|---|
| **Decision Making** | Not enough data | Not enough data | 

### Privileged Access Management (PAM)

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.4/10 | 28 |
| **Glance** | N/A | N/A |

#### Administration

| Feature | BeyondTrust Remote Support | Glance | 
|---|---|---|
| **Policy, User, and Role Management** | 9.1 (25 reviews) | Not enough data | 
| **Approval Workflows** | 7.6 (21 reviews) | Not enough data | 
| **Automated Provisioning** | 7.9 (22 reviews) | Not enough data | 
| **Bulk Changes** | 7.7 (21 reviews) | Not enough data | 
| **Centralized Management** | 8.9 (23 reviews) | Not enough data | 
| **Self-Service Access Requests** | 7.2 (21 reviews) | Not enough data | 

#### Functionality

| Feature | BeyondTrust Remote Support | Glance | 
|---|---|---|
| **Multi-Factor Authentication** | 9.0 (24 reviews) | Not enough data | 
| **Single Sign-On** | 9.3 (24 reviews) | Not enough data | 
| **BYOD support** | 8.1 (21 reviews) | Not enough data | 
| **Password Vault** | 8.0 (21 reviews) | Not enough data | 
| **Centralized management** | 9.0 (23 reviews) | Not enough data | 
| **Role-based security** | 9.1 (25 reviews) | Not enough data | 
| **Live notifications** | 8.1 (22 reviews) | Not enough data | 
| **Live session recording & playback** | 8.3 (21 reviews) | Not enough data | 
| **Hide passwords** | 8.3 (21 reviews) | Not enough data | 
| **Temporary, time-limited privilege** | 7.9 (20 reviews) | Not enough data | 

#### Monitoring

| Feature | BeyondTrust Remote Support | Glance | 
|---|---|---|
| **Audit Logging** | 9.0 (24 reviews) | Not enough data | 
| **Activity Logging** | 9.0 (24 reviews) | Not enough data | 
| **Anomaly Detection** | 7.4 (19 reviews) | Not enough data | 

#### Reporting

| Feature | BeyondTrust Remote Support | Glance | 
|---|---|---|
| **Audit log** | 9.1 (22 reviews) | Not enough data | 
| **Reporting** | 9.1 (22 reviews) | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 9.7/10 | 6 |
| **Glance** | N/A | N/A |

#### ServiceNow Apps

| Feature | BeyondTrust Remote Support | Glance | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 
| **Value** | 9.7 (5 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | BeyondTrust Remote Support | Glance | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.7/10 | 138 |
| **Glance** | N/A | N/A |

#### Administration

| Feature | BeyondTrust Remote Support | Glance | 
|---|---|---|
| **Screen Sharing** | 9.5 (128 reviews) | Not enough data | 
| **File Sharing** | 9.2 (126 reviews) | Not enough data | 
| **Session Recording** | 9.0 (113 reviews) | Not enough data | 
| **Unattended Remote Access** | 8.9 (115 reviews) | Not enough data | 
| **Multi - Session Handling** | 9.0 (116 reviews) | Not enough data | 
| **Multi-Monitor Support** | 9.0 (123 reviews) | Not enough data | 

#### Maintenance

| Feature | BeyondTrust Remote Support | Glance | 
|---|---|---|
| **Remote Reboot** | 8.8 (112 reviews) | Not enough data | 
| **Remote Printing** | 7.8 (86 reviews) | Not enough data | 

#### Communication 

| Feature | BeyondTrust Remote Support | Glance | 
|---|---|---|
| **Text Chat** | 8.8 (117 reviews) | Not enough data | 
| **VoIP** | 7.2 (82 reviews) | Not enough data | 
| **Video Conference Call** | 7.3 (78 reviews) | Not enough data | 
| **Screen Annotations** | 8.5 (96 reviews) | Not enough data | 

#### Security

| Feature | BeyondTrust Remote Support | Glance | 
|---|---|---|
| **Data Encryption** | 9.1 (99 reviews) | Not enough data | 
| **Compliance** | 9.1 (111 reviews) | Not enough data | 

#### Device Support

| Feature | BeyondTrust Remote Support | Glance | 
|---|---|---|
| **Mobile Device Access** | 8.3 (94 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.9 (107 reviews) | Not enough data | 
| **Cross-Platform** | 8.9 (106 reviews) | Not enough data | 

#### Performance

| Feature | BeyondTrust Remote Support | Glance | 
|---|---|---|
| **Reporting** | 8.6 (105 reviews) | Not enough data | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **Glance** | N/A | N/A |

#### Administration

| Feature | BeyondTrust Remote Support | Glance | 
|---|---|---|
| **Access Control** | Not enough data | Not enough data | 
| **Web Page Navigation** | Not enough data | Not enough data | 
| **Real Time Assistance** | Not enough data | Not enough data | 

#### Security

| Feature | BeyondTrust Remote Support | Glance | 
|---|---|---|
| **Data Security** | Not enough data | Not enough data | 
| **Data Masking** | Not enough data | Not enough data | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **Glance** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | BeyondTrust Remote Support | Glance | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Genesys AppFoundry Marketplace

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **Glance** | N/A | N/A |

#### Agentic AI - Genesys AppFoundry Marketplace

| Feature | BeyondTrust Remote Support | Glance | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AWS Marketplace

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **Glance** | N/A | N/A |

#### Agentic AI - AWS Marketplace

| Feature | BeyondTrust Remote Support | Glance | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.8/10 | 109 |
| **Glance** | 9.0/10 | 10 |

#### Administration

| Feature | BeyondTrust Remote Support | Glance | 
|---|---|---|
| **Usage Information** | 9.0 (92 reviews) | 9.6 (9 reviews) | 
| **Integrations** | 8.5 (84 reviews) | 9.4 (9 reviews) | 
| **Diagnostics** | 8.8 (91 reviews) | 9.0 (8 reviews) | 
| **Session Recording** | 9.0 (86 reviews) | 9.4 (9 reviews) | 
| **Session Transfer** | 9.1 (91 reviews) | 9.3 (9 reviews) | 
| **Unattended Access** | 8.8 (88 reviews) | Feature Not Available | 
| **File Sharing** | 9.1 (98 reviews) | 9.4 (8 reviews) | 

#### Platform

| Feature | BeyondTrust Remote Support | Glance | 
|---|---|---|
| **Cross-Platform Access** | 9.0 (91 reviews) | 8.5 (9 reviews) | 
| **Mobile Device Access** | 8.1 (79 reviews) | 8.1 (9 reviews) | 
| **Applications Management** | 8.5 (82 reviews) | Feature Not Available | 
| **Remote Device Control** | 9.3 (94 reviews) | 8.3 (8 reviews) | 

#### Security

| Feature | BeyondTrust Remote Support | Glance | 
|---|---|---|
| **Remote Wipe** | 8.6 (63 reviews) | Feature Not Available | 
| **Device Management** | 8.7 (76 reviews) | Feature Not Available | 
| **Device Enrollment** | 8.7 (77 reviews) | Feature Not Available | 

---
## Categories
**Shared Categories (2):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)

**Unique to BeyondTrust Remote Support (2):** [Remote Support Software](https://www.g2.com/categories/remote-support), [Privileged Access Management (PAM) Software](https://www.g2.com/categories/privileged-access-management-pam)

**Unique to Glance (5):** [Co-Browsing Software](https://www.g2.com/categories/co-browsing), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps), [AWS Marketplace Software](https://www.g2.com/categories/aws-marketplace), [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace)


---
## Reviewer Demographics

### By Company Size

| Segment | BeyondTrust Remote Support | Glance | 
|---|---|---|
| **Small-Business** | 14.7% | 17.4% | 
| **Mid-Market** | 36.5% | 56.5% | 
| **Enterprise** | 48.8% | 26.1% | 

### By Industry

#### BeyondTrust Remote Support

- **Information Technology and Services:** 22.5%
- **Higher Education:** 11.2%
- **Hospital & Health Care:** 6.1%
- **Computer Software:** 4.8%
- **Computer & Network Security:** 4.3%
- **Government Administration:** 3.2%
- **Education Management:** 2.4%
- **Construction:** 2.4%
- **Financial Services:** 2.1%
- **Retail:** 2.1%
- **Other:** 38.8%

#### Glance

- **Information Technology and Services:** 17.4%
- **Computer Software:** 13.0%
- **Insurance:** 8.7%
- **Financial Services:** 8.7%
- **Utilities:** 4.3%
- **Retail:** 4.3%
- **Online Media:** 4.3%
- **Luxury Goods & Jewelry:** 4.3%
- **Industrial Automation:** 4.3%
- **Health, Wellness and Fitness:** 4.3%
- **Other:** 26.1%

---
## Alternatives

### Alternatives to BeyondTrust Remote Support

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3910 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1089 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (686 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (500 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (464 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (438 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (206 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)
- [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) — 4.7/5 stars (199 reviews)

### Alternatives to Glance

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3910 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56354 reviews)
- [GoTo Meeting](https://www.g2.com/products/goto-meeting/reviews) — 4.2/5 stars (17094 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (508 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18887 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1543 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (686 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1089 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (500 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (636 reviews)

---
## Top Discussions

### BeyondTrust Remote Support

- Title: [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) — 2 comments
  > **Top comment:** "It can be used for RDP, Remote Screen Share, Chats...etc"
- Title: [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) — 1 comment
  > **Top comment:** "Remote Support Application"

### Glance

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/beyondtrust-remote-support-vs-glance-glance)