# BeyondTrust Remote Support vs Getscreen.me Comparison
---
## AI Generated Summary
- **G2 reviewers report** that BeyondTrust Remote Support excels in its **chat functionality** , which is described as excellent and genuinely helpful for end users. This feature, along with the ability to log and audit every remote action, makes it a strong choice for IT professionals who value accountability and transparency in their remote support processes.
- **Users say** that Getscreen.me stands out for its **browser-based access** , allowing users to connect to remote computers instantly without the need for software installation. This feature is particularly praised by users who need quick access from various devices, including iPads, making it a convenient option for those who prioritize flexibility.
- **Reviewers mention** that BeyondTrust Remote Support is continuously evolving, with new features being developed based on user feedback. This responsiveness to user needs is highlighted as a significant advantage, as it shows the company's commitment to improving the user experience over time.
- **According to verified reviews** , Getscreen.me is noted for its **simple setup process** , which requires minimal effort from users. The straightforward installation and permanent link for each device make it an attractive option for small businesses looking for an easy-to-implement remote support solution.
- **G2 reviewers highlight** that BeyondTrust Remote Support offers robust features for **session recording** and **file sharing** , which are essential for IT teams needing to document their support activities and transfer files securely. This capability is particularly beneficial for organizations that require detailed records of their remote interactions.
- **Users report** that while Getscreen.me provides excellent **unattended access** capabilities, BeyondTrust Remote Support also competes well in this area, though it may require slightly more setup. The ease of use and efficiency in both products cater to different user preferences, with Getscreen.me being favored for its simplicity.



| | BeyondTrust Remote Support | Getscreen.me | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 388 | 264 | 
| **Largest Market Segment** | Enterprise (48.2% of reviews) | Small-Business (90.8% of reviews) | 
| **Entry Level Price** | No pricing available | $0.00 | 

---
## Top Pros & Cons

### BeyondTrust Remote Support

Pros:
- Ease of Use (26 reviews)
- Remote Access (18 reviews)

Cons:
- Expensive (10 reviews)
- Pricing Issues (8 reviews)

### Getscreen.me

Pros:
- Ease of Use (21 reviews)
- Easy Setup (13 reviews)

Cons:
- Connection Issues (7 reviews)
- Slow Performance (6 reviews)

---
## Ratings Comparison
| Rating | BeyondTrust Remote Support | Getscreen.me | 
|---|---|---|
  | **Meets Requirements** | 9.4 (343 reviews) | 9.3 (201 reviews) | 
  | **Ease of Use** | 9.2 (344 reviews) | 9.4 (205 reviews) | 
  | **Ease of Setup** | 8.7 (239 reviews) | 9.4 (149 reviews) | 
  | **Ease of Admin** | 9.0 (206 reviews) | 9.5 (126 reviews) | 
  | **Quality of Support** | 9.2 (319 reviews) | 9.2 (150 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (201 reviews) | 9.2 (112 reviews) | 
  | **Product Direction (% positive)** | 9.2 (337 reviews) | 9.2 (182 reviews) | 

---
## Pricing

### BeyondTrust Remote Support

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Getscreen.me

#### Entry-Level Pricing

Plan: Free

Price: $0.00

Description: Always For Free!

Key Features:
- 1 User
- 1 Device
- Minimum size of transferred file - 50Mb

[Browse all 4 editions](https://www.g2.com/products/getscreen-me/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Privileged Access Management (PAM)

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.4/10 | 29 |
| **Getscreen.me** | N/A | N/A |

#### Administration

| Feature | BeyondTrust Remote Support | Getscreen.me | 
|---|---|---|
| **Policy, User, and Role Management** | 9.2 (26 reviews) | Not enough data | 
| **Approval Workflows** | 7.3 (22 reviews) | Not enough data | 
| **Automated Provisioning** | 8.0 (23 reviews) | Not enough data | 
| **Bulk Changes** | 7.8 (22 reviews) | Not enough data | 
| **Centralized Management** | 9.0 (24 reviews) | Not enough data | 
| **Self-Service Access Requests** | 7.3 (22 reviews) | Not enough data | 

#### Functionality

| Feature | BeyondTrust Remote Support | Getscreen.me | 
|---|---|---|
| **Multi-Factor Authentication** | 9.0 (25 reviews) | Not enough data | 
| **Single Sign-On** | 9.3 (25 reviews) | Not enough data | 
| **BYOD support** | 8.1 (22 reviews) | Not enough data | 
| **Password Vault** | 7.7 (22 reviews) | Not enough data | 
| **Centralized management** | 9.0 (24 reviews) | Not enough data | 
| **Role-based security** | 9.0 (26 reviews) | Not enough data | 
| **Live notifications** | 8.0 (23 reviews) | Not enough data | 
| **Live session recording & playback** | 8.4 (22 reviews) | Not enough data | 
| **Hide passwords** | 8.4 (22 reviews) | Not enough data | 
| **Temporary, time-limited privilege** | 8.0 (21 reviews) | Not enough data | 

#### Monitoring

| Feature | BeyondTrust Remote Support | Getscreen.me | 
|---|---|---|
| **Audit Logging** | 9.0 (25 reviews) | Not enough data | 
| **Activity Logging** | 9.0 (25 reviews) | Not enough data | 
| **Anomaly Detection** | 7.4 (20 reviews) | Not enough data | 

#### Reporting

| Feature | BeyondTrust Remote Support | Getscreen.me | 
|---|---|---|
| **Audit log** | 8.9 (23 reviews) | Not enough data | 
| **Reporting** | 9.1 (23 reviews) | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 9.9/10 | 7 |
| **Getscreen.me** | N/A | N/A |

#### ServiceNow Apps

| Feature | BeyondTrust Remote Support | Getscreen.me | 
|---|---|---|
| **ServiceNow Integration** | 10.0 (5 reviews) | Not enough data | 
| **Value** | 9.7 (6 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | BeyondTrust Remote Support | Getscreen.me | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.7/10 | 142 |
| **Getscreen.me** | 9.0/10 | 90 |

#### Administration

| Feature | BeyondTrust Remote Support | Getscreen.me | 
|---|---|---|
| **Screen Sharing** | 9.5 (131 reviews) | 9.6 (85 reviews) | 
| **File Sharing** | 9.2 (128 reviews) | 9.3 (76 reviews) | 
| **Session Recording** | 9.0 (115 reviews) | 9.2 (66 reviews) | 
| **Unattended Remote Access** | 9.0 (116 reviews) | 9.5 (74 reviews) | 
| **Multi - Session Handling** | 9.0 (117 reviews) | 9.2 (66 reviews) | 
| **Multi-Monitor Support** | 9.0 (124 reviews) | 9.2 (70 reviews) | 

#### Maintenance

| Feature | BeyondTrust Remote Support | Getscreen.me | 
|---|---|---|
| **Remote Reboot** | 8.8 (113 reviews) | 9.4 (69 reviews) | 
| **Remote Printing** | 7.8 (87 reviews) | Feature Not Available | 

#### Communication 

| Feature | BeyondTrust Remote Support | Getscreen.me | 
|---|---|---|
| **Text Chat** | 8.8 (118 reviews) | 9.3 (69 reviews) | 
| **VoIP** | 7.2 (83 reviews) | 8.4 (50 reviews) | 
| **Video Conference Call** | 7.3 (79 reviews) | 8.0 (52 reviews) | 
| **Screen Annotations** | 8.5 (97 reviews) | 8.4 (53 reviews) | 

#### Security

| Feature | BeyondTrust Remote Support | Getscreen.me | 
|---|---|---|
| **Data Encryption** | 9.1 (101 reviews) | 9.1 (57 reviews) | 
| **Compliance** | 9.1 (113 reviews) | 8.9 (60 reviews) | 

#### Device Support

| Feature | BeyondTrust Remote Support | Getscreen.me | 
|---|---|---|
| **Mobile Device Access** | 8.3 (96 reviews) | 8.5 (62 reviews) | 
| **Multi-Platform Support** | 8.9 (109 reviews) | 9.2 (71 reviews) | 
| **Cross-Platform** | 8.9 (108 reviews) | 9.1 (69 reviews) | 

#### Performance

| Feature | BeyondTrust Remote Support | Getscreen.me | 
|---|---|---|
| **Reporting** | 8.6 (107 reviews) | 8.7 (59 reviews) | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.8/10 | 110 |
| **Getscreen.me** | 8.7/10 | 137 |

#### Administration

| Feature | BeyondTrust Remote Support | Getscreen.me | 
|---|---|---|
| **Usage Information** | 9.0 (93 reviews) | 8.8 (112 reviews) | 
| **Integrations** | 8.5 (85 reviews) | 8.5 (95 reviews) | 
| **Diagnostics** | 8.8 (92 reviews) | 8.2 (100 reviews) | 
| **Session Recording** | 9.0 (87 reviews) | 8.7 (103 reviews) | 
| **Session Transfer** | 9.1 (92 reviews) | 8.6 (88 reviews) | 
| **Unattended Access** | 8.8 (89 reviews) | 9.0 (116 reviews) | 
| **File Sharing** | 9.1 (99 reviews) | 8.8 (115 reviews) | 

#### Platform

| Feature | BeyondTrust Remote Support | Getscreen.me | 
|---|---|---|
| **Cross-Platform Access** | 9.0 (92 reviews) | 8.9 (110 reviews) | 
| **Mobile Device Access** | 8.1 (80 reviews) | 8.1 (108 reviews) | 
| **Applications Management** | 8.5 (83 reviews) | 8.6 (109 reviews) | 
| **Remote Device Control** | 9.3 (95 reviews) | 9.2 (126 reviews) | 

#### Security

| Feature | BeyondTrust Remote Support | Getscreen.me | 
|---|---|---|
| **Remote Wipe** | 8.6 (64 reviews) | 8.3 (83 reviews) | 
| **Device Management** | 8.7 (77 reviews) | 8.8 (113 reviews) | 
| **Device Enrollment** | 8.7 (78 reviews) | 8.7 (104 reviews) | 

---
## Categories
**Shared Categories (2):** [Remote Support Software](https://www.g2.com/categories/remote-support), [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)

**Unique to BeyondTrust Remote Support (2):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Privileged Access Management (PAM) Software](https://www.g2.com/categories/privileged-access-management-pam)



---
## Reviewer Demographics

### By Company Size

| Segment | BeyondTrust Remote Support | Getscreen.me | 
|---|---|---|
| **Small-Business** | 14.8% | 90.8% | 
| **Mid-Market** | 36.9% | 8.5% | 
| **Enterprise** | 48.2% | 0.8% | 

### By Industry

#### BeyondTrust Remote Support

- **Information Technology and Services:** 22.5%
- **Higher Education:** 11.1%
- **Hospital & Health Care:** 6.1%
- **Computer Software:** 4.8%
- **Computer & Network Security:** 4.2%
- **Government Administration:** 3.2%
- **Consumer Goods:** 2.4%
- **Construction:** 2.4%
- **Education Management:** 2.4%
- **Retail:** 2.1%
- **Other:** 38.9%

#### Getscreen.me

- **Information Technology and Services:** 17.3%
- **Computer & Network Security:** 8.5%
- **Computer Software:** 8.5%
- **Accounting:** 5.8%
- **Marketing and Advertising:** 5.4%
- **Education Management:** 3.5%
- **Internet:** 3.1%
- **Computer Hardware:** 2.7%
- **Financial Services:** 2.3%
- **Computer Networking:** 2.3%
- **Other:** 40.8%

---
## Alternatives

### Alternatives to BeyondTrust Remote Support

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3984 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1100 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (701 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (503 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (513 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (210 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)
- [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) — 4.7/5 stars (199 reviews)

### Alternatives to Getscreen.me

- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1100 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3984 reviews)
- [RemotePC](https://www.g2.com/products/remotepc/reviews) — 4.7/5 stars (651 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (513 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (503 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (701 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (468 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews)
- [ISL Online](https://www.g2.com/products/isl-online/reviews) — 4.6/5 stars (595 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1065 reviews)

---
## Top Discussions

### BeyondTrust Remote Support

- Title: [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) — 2 comments
  > **Top comment:** "It can be used for RDP, Remote Screen Share, Chats...etc"
- Title: [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) — 1 comment
  > **Top comment:** "Remote Support Application"

### Getscreen.me

- Title: [Is Getscreen me free?](https://www.g2.com/discussions/is-getscreen-me-free) — 7 comments, 1 upvote
  > **Top comment:** "Yes, it has a Free rate for 2 devices. Please, check more on https://getscreen.me/en/plan"
- Title: [What does Getscreen.Me do?](https://www.g2.com/discussions/what-does-getscreen-me-do) — 3 comments
  > **Top comment:** "getscreen.me is a remote access program - much like TeamViewer or AnyDesk - allowing to log in to computers remotely and use them as if you were sitting in..."
- Title: [50% Off On All Rates For Programmers Day!](https://www.g2.com/discussions/50-off-on-all-rates-for-programmers-day) — 3 comments, 2 upvotes
  > **Top comment:** "I hope to get this discount."
- Title: [What is Getscreen me?](https://www.g2.com/discussions/what-is-getscreen-me) — 3 comments, 2 upvotes
  > **Top comment:** "Getscreen.me is a cloud-based software for remote access. The connection is made from the browser. More details is on official website: https://getscreen.me/"
- Title: [Coupon](https://www.g2.com/discussions/coupon) — 3 comments, 1 upvote
  > **Top comment:** "Hi, Ayden! Sorry for the long response. Getscreen.me has 14-days Free Trial for all plans, including Premium. You can test it and then decide if it's right..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/beyondtrust-remote-support-vs-getscreen-me)