# BeyondTrust Remote Support vs F5 BIG-IP Access Policy Manager (APM) Comparison
---
## AI Generated Summary
- **G2 reviewers report** that BeyondTrust Remote Support excels in user experience, particularly highlighting its **excellent chat functionality** which is genuinely helpful for end users. This feature, along with the ability to log and audit every remote action, makes it a favorite among IT engineers.
- **Users say** that F5 BIG-IP Access Policy Manager (APM) offers a **simple and intuitive interface** that is easy for newcomers to navigate. Reviewers appreciate the **Show Graph option** for monitoring traffic, which enhances usability for those managing access policies.
- **According to verified reviews** , BeyondTrust Remote Support has a strong focus on continuous improvement, with users noting that new features are often a direct result of feedback from end user support groups. This responsiveness to user needs contributes to its high satisfaction ratings.
- **Reviewers mention** that F5 BIG-IP APM is recognized for its **quick, secure, and reliable access policies** , making it a trusted choice for many organizations. This reliability is a key factor in its appeal, especially for businesses prioritizing security.
- **Users highlight** that BeyondTrust Remote Support is particularly strong in terms of **ease of use and administration** , with many finding it straightforward to collaborate within teams. This ease of use is reflected in its high ratings for both setup and ongoing management.
- **G2 reviewers note** that while F5 BIG-IP APM is effective in providing secure connections and troubleshooting capabilities, it faces challenges in user feedback regarding its overall adaptability to specific workflows compared to BeyondTrust's more customizable features.



| | BeyondTrust Remote Support | F5 BIG-IP Access Policy Manager (APM) | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 388 | 18 | 
| **Largest Market Segment** | Enterprise (48.2% of reviews) | Enterprise (76.5% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### BeyondTrust Remote Support

Pros:
- Ease of Use (26 reviews)
- Remote Access (18 reviews)

Cons:
- Expensive (10 reviews)
- Pricing Issues (8 reviews)

### F5 BIG-IP Access Policy Manager (APM)

**Not enough data**

---
## Ratings Comparison
| Rating | BeyondTrust Remote Support | F5 BIG-IP Access Policy Manager (APM) | 
|---|---|---|
  | **Meets Requirements** | 9.4 (343 reviews) | 8.8 (12 reviews) | 
  | **Ease of Use** | 9.2 (344 reviews) | 8.8 (12 reviews) | 
  | **Ease of Setup** | 8.7 (239 reviews) | Not enough data | 
  | **Ease of Admin** | 9.0 (206 reviews) | Not enough data | 
  | **Quality of Support** | 9.2 (319 reviews) | 8.7 (9 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (201 reviews) | Not enough data | 
  | **Product Direction (% positive)** | 9.2 (337 reviews) | 8.8 (10 reviews) | 

---
## Pricing

### BeyondTrust Remote Support

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### F5 BIG-IP Access Policy Manager (APM)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Single Sign-On (SSO)

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **F5 BIG-IP Access Policy Manager (APM)** | N/A | N/A |

#### Authentication Options

| Feature | BeyondTrust Remote Support | F5 BIG-IP Access Policy Manager (APM) | 
|---|---|---|
| **Authentication User experience** | Not enough data | Not enough data | 
| **Supports Required Authentication systems** | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 
| **Supports Required Authentication Methods/Protocols** | Not enough data | Not enough data | 
| **Federation/SAML support (idp)** | Not enough data | Not enough data | 
| **Federation/SAML support (sp)** | Not enough data | Not enough data | 

#### Access Control Types

| Feature | BeyondTrust Remote Support | F5 BIG-IP Access Policy Manager (APM) | 
|---|---|---|
| **Endpoint access** | Not enough data | Not enough data | 
| **Local Access** | Not enough data | Not enough data | 
| **Remote Access** | Not enough data | Not enough data | 
| **Partner Access** | Not enough data | Not enough data | 
| **Supports BYOD users** | Not enough data | Not enough data | 

#### Administration

| Feature | BeyondTrust Remote Support | F5 BIG-IP Access Policy Manager (APM) | 
|---|---|---|
| **Ease of installation on server** | Not enough data | Not enough data | 
| **Password Policy Enforcement** | Not enough data | Not enough data | 
| **Administration Console** | Not enough data | Not enough data | 
| **Ease of connecting applications** | Not enough data | Not enough data | 
| **Self Service Password Administration** | Not enough data | Not enough data | 

#### Platform

| Feature | BeyondTrust Remote Support | F5 BIG-IP Access Policy Manager (APM) | 
|---|---|---|
| **Multiple Operating system support** | Not enough data | Not enough data | 
| **Multi-Domain Support** | Not enough data | Not enough data | 
| **Cross Browser support** | Not enough data | Not enough data | 
| **Fail over protection** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | 
| **Third Party Web Services support** | Not enough data | Not enough data | 

### Multi-Factor Authentication (MFA)

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **F5 BIG-IP Access Policy Manager (APM)** | N/A | N/A |

#### Authentication type

| Feature | BeyondTrust Remote Support | F5 BIG-IP Access Policy Manager (APM) | 
|---|---|---|
| **SMS-Based** | Not enough data | Not enough data | 
| **Voice-Based Telephony** | Not enough data | Not enough data | 
| **Email-Based** | Not enough data | Not enough data | 
| **Hardware Token-Based** | Not enough data | Not enough data | 
| **Software Token** | Not enough data | Not enough data | 
| **Biometric Factor** | Not enough data | Not enough data | 
| **Mobile-Push** | Not enough data | Not enough data | 
| **Risk-Based Authentication** | Not enough data | Not enough data | 

#### Functionality

| Feature | BeyondTrust Remote Support | F5 BIG-IP Access Policy Manager (APM) | 
|---|---|---|
| **Multi-Device Sync** | Not enough data | Not enough data | 
| **Backup** | Not enough data | Not enough data | 

#### Implementation

| Feature | BeyondTrust Remote Support | F5 BIG-IP Access Policy Manager (APM) | 
|---|---|---|
| **Easy Setup** | Not enough data | Not enough data | 
| **Mobile SDK** | Not enough data | Not enough data | 
| **Web SDK** | Not enough data | Not enough data | 

### Network Access Control (NAC)

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | N/A | N/A |
| **F5 BIG-IP Access Policy Manager (APM)** | N/A | N/A |

#### Data

| Feature | BeyondTrust Remote Support | F5 BIG-IP Access Policy Manager (APM) | 
|---|---|---|
| **Data Protection** | Not enough data | Not enough data | 
| **Remote Access** | Not enough data | Not enough data | 
| **Network Access** | Not enough data | Not enough data | 

#### Network

| Feature | BeyondTrust Remote Support | F5 BIG-IP Access Policy Manager (APM) | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Scaling** | Not enough data | Not enough data | 
| **Audit** | Not enough data | Not enough data | 

#### Logistics

| Feature | BeyondTrust Remote Support | F5 BIG-IP Access Policy Manager (APM) | 
|---|---|---|
| **Processes** | Not enough data | Not enough data | 
| **Blockage** | Not enough data | Not enough data | 
| **IoT** | Not enough data | Not enough data | 

### Privileged Access Management (PAM)

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.4/10 | 29 |
| **F5 BIG-IP Access Policy Manager (APM)** | N/A | N/A |

#### Administration

| Feature | BeyondTrust Remote Support | F5 BIG-IP Access Policy Manager (APM) | 
|---|---|---|
| **Policy, User, and Role Management** | 9.2 (26 reviews) | Not enough data | 
| **Approval Workflows** | 7.3 (22 reviews) | Not enough data | 
| **Automated Provisioning** | 8.0 (23 reviews) | Not enough data | 
| **Bulk Changes** | 7.8 (22 reviews) | Not enough data | 
| **Centralized Management** | 9.0 (24 reviews) | Not enough data | 
| **Self-Service Access Requests** | 7.3 (22 reviews) | Not enough data | 

#### Functionality

| Feature | BeyondTrust Remote Support | F5 BIG-IP Access Policy Manager (APM) | 
|---|---|---|
| **Multi-Factor Authentication** | 9.0 (25 reviews) | Not enough data | 
| **Single Sign-On** | 9.3 (25 reviews) | Not enough data | 
| **BYOD support** | 8.1 (22 reviews) | Not enough data | 
| **Password Vault** | 7.7 (22 reviews) | Not enough data | 
| **Centralized management** | 9.0 (24 reviews) | Not enough data | 
| **Role-based security** | 9.0 (26 reviews) | Not enough data | 
| **Live notifications** | 8.0 (23 reviews) | Not enough data | 
| **Live session recording & playback** | 8.4 (22 reviews) | Not enough data | 
| **Hide passwords** | 8.4 (22 reviews) | Not enough data | 
| **Temporary, time-limited privilege** | 8.0 (21 reviews) | Not enough data | 

#### Monitoring

| Feature | BeyondTrust Remote Support | F5 BIG-IP Access Policy Manager (APM) | 
|---|---|---|
| **Audit Logging** | 9.0 (25 reviews) | Not enough data | 
| **Activity Logging** | 9.0 (25 reviews) | Not enough data | 
| **Anomaly Detection** | 7.4 (20 reviews) | Not enough data | 

#### Reporting

| Feature | BeyondTrust Remote Support | F5 BIG-IP Access Policy Manager (APM) | 
|---|---|---|
| **Audit log** | 8.9 (23 reviews) | Not enough data | 
| **Reporting** | 9.1 (23 reviews) | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 9.9/10 | 7 |
| **F5 BIG-IP Access Policy Manager (APM)** | N/A | N/A |

#### ServiceNow Apps

| Feature | BeyondTrust Remote Support | F5 BIG-IP Access Policy Manager (APM) | 
|---|---|---|
| **ServiceNow Integration** | 10.0 (5 reviews) | Not enough data | 
| **Value** | 9.7 (6 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | BeyondTrust Remote Support | F5 BIG-IP Access Policy Manager (APM) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.7/10 | 142 |
| **F5 BIG-IP Access Policy Manager (APM)** | N/A | N/A |

#### Administration

| Feature | BeyondTrust Remote Support | F5 BIG-IP Access Policy Manager (APM) | 
|---|---|---|
| **Screen Sharing** | 9.5 (131 reviews) | Not enough data | 
| **File Sharing** | 9.2 (128 reviews) | Not enough data | 
| **Session Recording** | 9.0 (115 reviews) | Not enough data | 
| **Unattended Remote Access** | 9.0 (116 reviews) | Not enough data | 
| **Multi - Session Handling** | 9.0 (117 reviews) | Not enough data | 
| **Multi-Monitor Support** | 9.0 (124 reviews) | Not enough data | 

#### Maintenance

| Feature | BeyondTrust Remote Support | F5 BIG-IP Access Policy Manager (APM) | 
|---|---|---|
| **Remote Reboot** | 8.8 (113 reviews) | Not enough data | 
| **Remote Printing** | 7.8 (87 reviews) | Not enough data | 

#### Communication 

| Feature | BeyondTrust Remote Support | F5 BIG-IP Access Policy Manager (APM) | 
|---|---|---|
| **Text Chat** | 8.8 (118 reviews) | Not enough data | 
| **VoIP** | 7.2 (83 reviews) | Not enough data | 
| **Video Conference Call** | 7.3 (79 reviews) | Not enough data | 
| **Screen Annotations** | 8.5 (97 reviews) | Not enough data | 

#### Security

| Feature | BeyondTrust Remote Support | F5 BIG-IP Access Policy Manager (APM) | 
|---|---|---|
| **Data Encryption** | 9.1 (101 reviews) | Not enough data | 
| **Compliance** | 9.1 (113 reviews) | Not enough data | 

#### Device Support

| Feature | BeyondTrust Remote Support | F5 BIG-IP Access Policy Manager (APM) | 
|---|---|---|
| **Mobile Device Access** | 8.3 (96 reviews) | Not enough data | 
| **Multi-Platform Support** | 8.9 (109 reviews) | Not enough data | 
| **Cross-Platform** | 8.9 (108 reviews) | Not enough data | 

#### Performance

| Feature | BeyondTrust Remote Support | F5 BIG-IP Access Policy Manager (APM) | 
|---|---|---|
| **Reporting** | 8.6 (107 reviews) | Not enough data | 

### Remote Desktop

| Product | Score | Reviews |
|---|---|---|
| **BeyondTrust Remote Support** | 8.8/10 | 110 |
| **F5 BIG-IP Access Policy Manager (APM)** | N/A | N/A |

#### Administration

| Feature | BeyondTrust Remote Support | F5 BIG-IP Access Policy Manager (APM) | 
|---|---|---|
| **Usage Information** | 9.0 (93 reviews) | Not enough data | 
| **Integrations** | 8.5 (85 reviews) | Not enough data | 
| **Diagnostics** | 8.8 (92 reviews) | Not enough data | 
| **Session Recording** | 9.0 (87 reviews) | Not enough data | 
| **Session Transfer** | 9.1 (92 reviews) | Not enough data | 
| **Unattended Access** | 8.8 (89 reviews) | Not enough data | 
| **File Sharing** | 9.1 (99 reviews) | Not enough data | 

#### Platform

| Feature | BeyondTrust Remote Support | F5 BIG-IP Access Policy Manager (APM) | 
|---|---|---|
| **Cross-Platform Access** | 9.0 (92 reviews) | Not enough data | 
| **Mobile Device Access** | 8.1 (80 reviews) | Not enough data | 
| **Applications Management** | 8.5 (83 reviews) | Not enough data | 
| **Remote Device Control** | 9.3 (95 reviews) | Not enough data | 

#### Security

| Feature | BeyondTrust Remote Support | F5 BIG-IP Access Policy Manager (APM) | 
|---|---|---|
| **Remote Wipe** | 8.6 (64 reviews) | Not enough data | 
| **Device Management** | 8.7 (77 reviews) | Not enough data | 
| **Device Enrollment** | 8.7 (78 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Remote Desktop Software](https://www.g2.com/categories/remote-desktop)

**Unique to BeyondTrust Remote Support (3):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Remote Support Software](https://www.g2.com/categories/remote-support), [Privileged Access Management (PAM) Software](https://www.g2.com/categories/privileged-access-management-pam)

**Unique to F5 BIG-IP Access Policy Manager (APM) (3):** [Network Access Control Software](https://www.g2.com/categories/network-access-control-nac), [Multi-Factor Authentication (MFA) Software](https://www.g2.com/categories/multi-factor-authentication-mfa), [Single Sign-On (SSO) Solutions](https://www.g2.com/categories/single-sign-on-sso)


---
## Reviewer Demographics

### By Company Size

| Segment | BeyondTrust Remote Support | F5 BIG-IP Access Policy Manager (APM) | 
|---|---|---|
| **Small-Business** | 14.8% | 0% | 
| **Mid-Market** | 36.9% | 23.5% | 
| **Enterprise** | 48.2% | 76.5% | 

### By Industry

#### BeyondTrust Remote Support

- **Information Technology and Services:** 22.5%
- **Higher Education:** 11.1%
- **Hospital & Health Care:** 6.1%
- **Computer Software:** 4.8%
- **Computer & Network Security:** 4.2%
- **Government Administration:** 3.2%
- **Consumer Goods:** 2.4%
- **Construction:** 2.4%
- **Education Management:** 2.4%
- **Retail:** 2.1%
- **Other:** 38.9%

#### F5 BIG-IP Access Policy Manager (APM)

- **Information Technology and Services:** 23.5%
- **Telecommunications:** 17.6%
- **Retail:** 17.6%
- **Computer Software:** 11.8%
- **Marketing and Advertising:** 5.9%
- **Internet:** 5.9%
- **Government Administration:** 5.9%
- **Financial Services:** 5.9%
- **Capital Markets:** 5.9%

---
## Alternatives

### Alternatives to BeyondTrust Remote Support

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4046 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1100 reviews)
- [Zoho Assist](https://www.g2.com/products/zoho-assist/reviews) — 4.7/5 stars (711 reviews)
- [ScreenConnect](https://www.g2.com/products/screenconnect/reviews) — 4.7/5 stars (504 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews)
- [Splashtop Remote Access](https://www.g2.com/products/splashtop-remote-access/reviews) — 4.8/5 stars (517 reviews)
- [LogMeIn Rescue](https://www.g2.com/products/logmein-rescue/reviews) — 4.6/5 stars (209 reviews)
- [EV Reach](https://www.g2.com/products/ev-reach/reviews) — 4.5/5 stars (432 reviews)
- [Devolutions Remote Desktop Manager](https://www.g2.com/products/devolutions-remote-desktop-manager/reviews) — 4.7/5 stars (199 reviews)

### Alternatives to F5 BIG-IP Access Policy Manager (APM)

- [Google Authenticator](https://www.g2.com/products/google-authenticator/reviews) — 4.6/5 stars (583 reviews)
- [Okta](https://www.g2.com/products/okta/reviews) — 4.5/5 stars (1324 reviews)
- [Cisco Duo](https://www.g2.com/products/cisco-duo/reviews) — 4.5/5 stars (518 reviews)
- [RealVNC](https://www.g2.com/products/realvnc/reviews) — 4.7/5 stars (439 reviews)
- [AnyDesk](https://www.g2.com/products/anydesk/reviews) — 4.5/5 stars (1100 reviews)
- [Citrix DaaS](https://www.g2.com/products/citrix-citrix-daas/reviews) — 4.1/5 stars (546 reviews)
- [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) — 4.5/5 stars (912 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4046 reviews)
- [Keeper Password Manager](https://www.g2.com/products/keeper-password-manager/reviews) — 4.6/5 stars (1235 reviews)
- [LastPass](https://www.g2.com/products/lastpass/reviews) — 4.5/5 stars (2056 reviews)

---
## Top Discussions

### BeyondTrust Remote Support

- Title: [What is BeyondTrust Remote Support used for?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support-used-for) — 2 comments
  > **Top comment:** "It can be used for RDP, Remote Screen Share, Chats...etc"
- Title: [What is BeyondTrust remote support?](https://www.g2.com/discussions/what-is-beyondtrust-remote-support) — 1 comment
  > **Top comment:** "Remote Support Application"

### F5 BIG-IP Access Policy Manager (APM)

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/beyondtrust-remote-support-vs-f5-big-ip-access-policy-manager-apm)